单选题A customer recently purchased a new x3550 M3 server and one of the hard drives has failed. The customer has a standard warranty. They called you asking for a replacement. Which action should the customer take？（）A Contact the IBM FTSS to replace the dri

题目
单选题
A customer recently purchased a new x3550 M3 server and one of the hard drives has failed. The customer has a standard warranty. They called you asking for a replacement. Which action should the customer take？（）
A

Contact the IBM FTSS to replace the drive

B

Contact the IBM CSR or SSR to replace the drive

C

Order a replacement drive

D

Contact IBM Service

相似考题

1.A technician has just finished installing a new NIC into a customer’s desktop. Which of thefollowing should the technician do NEXT?()A. Perform a full system backup.B. Follow up with the customer, verifying satisfaction.C. Ask their manager to contact the customer.D. Perform a complimentary virus scan.

2.A customer is involved in an IBM critical situation （CritSit）. The customer recently installed iDATAPIex. The business partner has been assessed a significant penalty by IBM. Which of the following is the reason for this action by IBM？（）A、The business partner was required to perform a TDA and failed to do soB、The business partner recommended a nonworking configurationC、The business partner did not support the customer correctlyD、The business partner failed to sell Remote Technical Support （RTS）

3.The customer has recently installed a pSeries p5-570 with EMC attached disk storage.  After installation， the customer complained that the disk access appeared to be too slow.  How should the pSeries technical specialist best assist the customer？（）A、Recommend the customer call EMC.B、Recommend the customer call IBM hardware support.C、Recommend the customer contact SupportLine.D、Recommend the customer re-creates the volume groups.

4.A technician has just finished installing a new NIC into a customer’s desktop. Which of thefollowing should the technician do NEXT?（）A、Perform a full system backup.B、Follow up with the customer, verifying satisfaction.C、Ask their manager to contact the customer.D、Perform a complimentary virus scan.

更多“单选题A customer recently purchased a new x3550 M3 server and one of the hard drives has failed. The customer has a standard warranty. They called you asking for a replacement. Which action should the customer take？（）A Contact the IBM FTSS to replace the dri”相关问题

  • 第1题：

    Upon announcement，the specific details surrounding the Virtual I/O Server requirements and performance are still being defined.  The customer has engaged IBM to provide a server consolidation solution and would like to take advantage of the VIO Server benefits. How should the pSeries technical specialist best address this？（）

    • A、Design the solution and present it confidently so the customer does not question it.
    • B、Design the solution and ensure the customer understands the unknowns with the new technology.
    • C、Explain to the customer that the VIO Server does not benefit them when doing server consolidation so it has not been configured.
    • D、Explain to the customer that the details surrounding the VIO Server have not been clearly defined so designing a solution is premature.

    正确答案:B

  • 第2题：

    Your customer has converted from traditional servers to BladeCenter technology and has a requirement for an RSA adapter on a new BladeCenter server.  Which of the following options would you use？ （）

    • A、Remote Supervisor Adapter II （RSA II Slimline）
    • B、Management Module， which comes standard on the BladeCenter
    • C、Acoustic Attenuation Module
    • D、Ethernet NICs

    正确答案:B

  • 第3题：

    A customer has two single cluster IBM TS7700 Virtualization Engines at the same site. The customer wants to move one to a remote site and set up a grid configuration with the two clusters. The customer has fibre between the two sites. What is the most important factor to consider when planning the new configuration?（）

    • A、operator training
    • B、cache size of the two clusters
    • C、fibre bandwidth capability between the sites
    • D、number of stacked tape drives attached to each cluster

    正确答案:C

  • 第4题：

    A customer with an IBM SAN Volume Controller attached to Windows servers calls their BusinessPartner storage specialist asking for configuration assistance. What is the appropriate response？（）

    • A、contact an IBM Customer Engineer
    • B、send a Service Support Representative （SSR）
    • C、recommend purchase of a Support Line contract
    • D、engage a Field Technical Sales Support （FTSS）

    正确答案:C

  • 第5题：

    A customer has been working with your company to purchase an iDataPlex cluster. They have a configuration from IBM and are getting ready to place an order. Which should be done of the following？（）

    • A、A solution sizing questionnaire
    • B、Verify the customer has the proper racks
    • C、A Technical Delivery Assessment
    • D、Verify the customer has enough cooling in the computer room

    正确答案:C

  • 第6题：

    The customer currently has 20 servers with 1 TB of internal capacity on each server. The serverscommunicate over 10/100/1000 Ethernet. The customer would like to move to a shared storagesubsystem with Fibre Channel hard drives. Budget is a key issue for them. Which option wouldallow for the lowest cost to implement?（）

    • A、IBM DS8700 
    • B、IBM N6040 
    • C、IBM Storwize V7000 
    • D、IBM XIV Storage System

    正确答案:B

  • 第7题：

    单选题
    Upon announcement，the specific details surrounding the Virtual I/O Server requirements and performance are still being defined.  The customer has engaged IBM to provide a server consolidation solution and would like to take advantage of the VIO Server benefits. How should the pSeries technical specialist best address this？（）
    A

    Design the solution and present it confidently so the customer does not question it.

    B

    Design the solution and ensure the customer understands the unknowns with the new technology.

    C

    Explain to the customer that the VIO Server does not benefit them when doing server consolidation so it has not been configured.

    D

    Explain to the customer that the details surrounding the VIO Server have not been clearly defined so designing a solution is premature.


    正确答案： A
    解析： 暂无解析

  • 第8题：

    单选题
    A customer recently purchased a new x3550 M3 server and one of the hard drives has failed. The customer has a standard warranty. They called you asking for a replacement. Which action should the customer take？（）
    A

    Contact the IBM FTSS to replace the drive

    B

    Contact the IBM CSR or SSR to replace the drive

    C

    Order a replacement drive

    D

    Contact IBM Service


    正确答案： D
    解析： 暂无解析

  • 第9题：

    单选题
    A new IBM x 3650 M3 customer has experienced support issues with problem resolution from their previous vendor. The biggest problem was with Microsoft applications failing intermittently. Which of the following IBM products covers this issue？（）
    A

    IBM Hardware Standard Warranty

    B

    Techline

    C

    Tivoli Problem Resolution Manager（TPRM）

    D

    RTS


    正确答案： B
    解析： 暂无解析

  • 第10题：

    单选题
    A customer has two single cluster IBM TS7700 Virtualization Engines at the same site. The customer wants to move one to a remote site and set up a grid configuration with the two clusters. The customer has fibre between the two sites. What is the most important factor to consider when planning the new configuration?（）
    A

    operator training

    B

    cache size of the two clusters

    C

    fibre bandwidth capability between the sites

    D

    number of stacked tape drives attached to each cluster


    正确答案： C
    解析： 暂无解析

  • 第11题：

    单选题
    A customer is installing a new x3850 X5 server and has purchased a warranty upgrade on the server to 24 x 7 four hour response. The customer requested IBM help with setting up the RAID adapter. The customer was told IBM would not help them. Which of the following should be verified first？（）
    A

    The customer used their IBM Customer Number

    B

    The customer has activated their base warranty

    C

    The customer purchased Remote Technical Support Servicepac

    D

    The customer escalated the issue to the Duty Manager


    正确答案： A
    解析： 暂无解析

  • 第12题：

    单选题
    A customer has been working with your company to purchase an iDataPlex cluster. They have a configuration from IBM and are getting ready to place an order. Which should be done of the following？（）
    A

    A solution sizing questionnaire

    B

    Verify the customer has the proper racks

    C

    A Technical Delivery Assessment

    D

    Verify the customer has enough cooling in the computer room


    正确答案： C
    解析： 暂无解析

  • 第13题：

    A customer recently purchased a new x3550 M3 server and one of the hard drives has failed. The customer has a standard warranty. They called you asking for a replacement. Which action should the customer take？（）

    • A、Contact the IBM FTSS to replace the drive
    • B、Contact the IBM CSR or SSR to replace the drive
    • C、Order a replacement drive
    • D、Contact IBM Service

    正确答案:B

  • 第14题：

    A manufacturing customer has liminted space remaining in their data center and is concerned about rising power costs. The customer applications require very large amounts of memory. They want server redundancy and no downtime. Which of the following architectural features should be discussed with them？（）

    • A、iDataPlex with vSphere
    • B、Four x3550 M3 servers，vSphere and racks
    • C、BladeCenter， HX5 blades and vSphere
    • D、One x3950 X5 servers andvSphere

    正确答案:C

  • 第15题：

    A new IBM x 3650 M3 customer has experienced support issues with problem resolution from their previous vendor. The biggest problem was with Microsoft applications failing intermittently. Which of the following IBM products covers this issue？（）

    • A、IBM Hardware Standard Warranty
    • B、Techline
    • C、Tivoli Problem Resolution Manager（TPRM）
    • D、RTS

    正确答案:D

  • 第16题：

    An IBM Business Partner has sold a DS5020 and new IBM SAN switches to replace a customer EMC storage infrastructure. The customer dissatisfaction has arisen during the installation because according to the DS5020 interoperability matrix， two HP Proliant servers running Exchange have FC HBAs that are not supported. Which of the following is the most probable cause of the customer dissatisfaction（）

    • A、The EMC storage specialist has not participated in the TDA meeting
    • B、The FC HBAs are 4 Gbps technology
    • C、The Technical and Delivery Assessment review actions were not executed
    • D、The customer should have checked that the HBAs are supported according to the HP storage interoperability matrix

    正确答案:C

  • 第17题：

    A customer is installing a new x3850 X5 server and has purchased a warranty upgrade on the server to 24 x 7 four hour response. The customer requested IBM help with setting up the RAID adapter. The customer was told IBM would not help them. Which of the following should be verified first？（）

    • A、The customer used their IBM Customer Number
    • B、The customer has activated their base warranty
    • C、The customer purchased Remote Technical Support Servicepac
    • D、The customer escalated the issue to the Duty Manager

    正确答案:C

  • 第18题：

    A current System z customer has 10,000 IBM 3490 tape cartridges, most of which are only 10%utilized, in their tape shelf storage adjacent to the computer room. The customer currently has nospace for the new DS8700 that is on order. What should the IBM storage specialist propose as asolution?（）

    • A、IBM Information Archive 
    • B、TS3500 with LTO-5 drives 
    • C、TS7700 Virtual Tape Server 
    • D、TS3310 with two expansion frames

    正确答案:C

  • 第19题：

    单选题
    Your customer has converted from traditional servers to BladeCenter technology and has a requirement for an RSA adapter on a new BladeCenter server.  Which of the following options would you use？ （）
    A

    Remote Supervisor Adapter II （RSA II Slimline）

    B

    Management Module， which comes standard on the BladeCenter

    C

    Acoustic Attenuation Module

    D

    Ethernet NICs


    正确答案： B
    解析： 暂无解析

  • 第20题：

    单选题
    A customer is involved in an IBM critical situation （CritSit）. The customer recently installed iDATAPIex. The business partner has been assessed a significant penalty by IBM. Which of the following is the reason for this action by IBM？（）
    A

    The business partner was required to perform a TDA and failed to do so

    B

    The business partner recommended a nonworking configuration

    C

    The business partner did not support the customer correctly

    D

    The business partner failed to sell Remote Technical Support （RTS）


    正确答案： C
    解析： 暂无解析

  • 第21题：

    单选题
    An IBM Business Partner has sold a DS5020 and new IBM SAN switches to replace a customer EMC storage infrastructure. The customer dissatisfaction has arisen during the installation because according to the DS5020 interoperability matrix， two HP Proliant servers running Exchange have FC HBAs that are not supported. Which of the following is the most probable cause of the customer dissatisfaction（）
    A

    The EMC storage specialist has not participated in the TDA meeting

    B

    The FC HBAs are 4 Gbps technology

    C

    The Technical and Delivery Assessment review actions were not executed

    D

    The customer should have checked that the HBAs are supported according to the HP storage interoperability matrix


    正确答案： D
    解析： 暂无解析

  • 第22题：

    单选题
    The customer has recently installed a pSeries p5-570 with EMC attached disk storage.  After installation， the customer complained that the disk access appeared to be too slow.  How should the pSeries technical specialist best assist the customer？（）
    A

    Recommend the customer call EMC.

    B

    Recommend the customer call IBM hardware support.

    C

    Recommend the customer contact SupportLine.

    D

    Recommend the customer re-creates the volume groups.


    正确答案： D
    解析： 暂无解析

  • 第23题：

    单选题
    A current System z customer has 10,000 IBM 3490 tape cartridges, most of which are only 10%utilized, in their tape shelf storage adjacent to the computer room. The customer currently has nospace for the new DS8700 that is on order. What should the IBM storage specialist propose as asolution?（）
    A

    IBM Information Archive 

    B

    TS3500 with LTO-5 drives 

    C

    TS7700 Virtual Tape Server 

    D

    TS3310 with two expansion frames


    正确答案： C
    解析： 暂无解析

  • 第24题：

    单选题
    A technician has just finished installing a new NIC into a customer’s desktop. Which of thefollowing should the technician do NEXT?（）
    A

    Perform a full system backup.

    B

    Follow up with the customer, verifying satisfaction.

    C

    Ask their manager to contact the customer.

    D

    Perform a complimentary virus scan.


    正确答案： A
    解析： 暂无解析

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