单选题You have successfully sold and installed your customer’s System x solution. Sometimes， the overall succeed of a sale depends on how well you have trained your customer to support their new hardware. Please consider the following tools. Which one would 

题目
单选题
You have successfully sold and installed your customer’s System x solution. Sometimes， the overall succeed of a sale depends on how well you have trained your customer to support their new hardware. Please consider the following tools. Which one would be the best for protectively determining a server outage， and contacting the system administrator about the outage？（）
A

CDAT

B

Configuration and Options Guide （COG）

C

Physical Alarm Sounding in Data Center

D

IBM Systems Director

相似考题

1.“请出示您的身份证。”译成英文是()。A、May I have your passportB、I will need to see your ID card,please.C、Would you please show me your ID cardD、Would you please show me the contents

2.Customer service is the service or care that a consumer receives before, during and after a purchase. It's one of the factors that come in to play when a consumer is determining buying value, the other is the quality of the product or service that is being____1____Consumers often must encounter an experience to not only be a satisfied customer, but a loyal customer. Customer service is a part of that experience.Top notch service will create______2___and a returning customer, which is what we all must strive for.Excellent customer service is____3____to businesses today. It's a component that is often missing, unfortunately. How do you provide great customer service? Always make your customer a ____4___. Greet them in a friendly manner, whether that be via telephone, email or in person.Let them know you are there to help and that you will take care of them, not only before the sale but after as well. After all, in a thriving business customers are not ____5____; it's a requirement for businesses to survive.A. vitalB. optionalC. priorityD. offeredE. loyalty

3.Please state why you chose to follow these activities and how they have contributed to your personal development. You may wish to give details of your role whether anyone else was involved and any difficulties you encountered。

4.Angry customers tend to aim their dissatisfaction and complaints at staff members. If this happens to you, you should remember that they are actually expressing their dissatisfaction about the company and not about you as an individual. But if you wish to be successful in any business, then you have to learn how to handle angry customers. Listed below are a few guidelines to help you develop your own personal strategy for dealing with angry customers:Never argue back. You must stay calm and aim to satisfy the customer even in the most difficult situations. It is only by agreeing with their view point and suggesting a possible solution that you will resolve the situation and send the customer away happy.Use your ears more than your mouth. Make sure you listen more than you speak. By listening carefully, you will be able to understand why the customer is complaining, so that satisfactory steps can be taken.Show that you care: Use every opportunity to express your apology and understanding. You have to show that you will do everything within your power to try and resolve the situation. This exhibition of your concern will win the customer over. There will be a significant change in their behavior.Control your anger and be patient. Learn to relax and calm yourself. Having patience with your customers and with yourself will go a long way in winning over hostile customers.The above guidelines are very useful in helping you successfully tackle all kinds of difficult situations in life. If you follow them, you are on your way to succeeding in your career.21. Whom do angry customers tend to aim their dissatisfaction and complaints at?A. Staff members.B. Company managers.C. Those who accompany them.22. When a customer shouts rudely at you, you should().A. arg1e back and protect yourselfB. keep quiet and leave the customer aloneC. keep calm and listen carefully to the customer23. The underlined sentence “Use your ears more than your mouth” means().A. Your mouth is not more important for you than your ears.B. You should listen more than you speak.C. You should talk more than you listen.24. When dealing with an angry customer, which is NOT the right attitude?A. Be concerned.B. Be patient.C. Be amused.25. Which of the following statements is true according to the passage?A. When the customers complain, you neednt listen carefully.B. You neednt say sorry to those angry customers.C. You should relax yourself and try to understand the angry customers.

更多“单选题You have successfully sold and installed your customer’s System x solution. Sometimes， the overall succeed of a sale depends on how well you have trained your customer to support their new hardware. Please consider the following tools. Which one would ”相关问题

  • 第1题：

    Please state how you have benefited from your work experience。


    正确答案：

     

     

  • 第2题：

    共用题干
    第二篇

    Saving Money

    Where you save your money often depends on what you are saving for. If you are
    saving to buy a CD（光盘）or to go to a concert,then probably you would keep your money
    somewhere in your room.
    If you are saving for a big purchase like a mountain bike or a school trip,where would
    you save your money?
    One place to save money is the bank.Putting your money in a savings account will
    help your money earn more money. If you put your money in a piggy bank（猪形储蓄
    罐）,one year later you'll still have the same amount of money you put in.If you put
    your money in a savings account,one year later,you'II have more money than you put
    in.Why?
    When you keep your money in a bank,your money earns interest.Interest is an
    amount of money a bank pays you to use your money.The bank uses your money(and the
    money of other people,too)to loan money to people and businesses.
    The bank will send you a statement several times a year. A bank statement tells you
    how much money you have in your account.It also tells you how much interest you have
    earned.If you leave your money in the bank,you can watch it grow!
    Another way you can save money is to buy a certificate of deposit or CD.If you have
    some money that you don't need to use for a long time,this is a good way to make your
    money grow.
    You can buy a CD at a bank.You agree not to use the money for a certain period of
    time.That period might be from six months to five years.You can't touch your money
    during that time.If you do,you must pay a penalty,or fee.

    If you draw your money before it is due,you will have to
    A:pay interest to the bank.
    B:close your account.
    C:open a new account.
    D:pay a penalty or fee,

    答案：D
    解析：

  • 第3题：

    资料：Early Experiences
    If you've communicated a positive initial impression and customers decide to explore your product, can they discover the features and functions that help get them up to speed? Does your interface provide clear, streamlined paths free of unnecessary instructions, distracting visual elements, or unneeded features or functionality? Finally, how well does your product help customers get the benefits they want, or even lead them to benefits they were unaware of?
    Testing helps determine if customers find the terminology clear and jargon-free; whether the page and content is organized logically from their perspective; if processes-such as registration, checkout or upgrading-are efficient and easy to use; and if it's clear how to cancel a process or navigate to a specific function or location.
    Maturity
    Over time, discovering shortcuts and advanced functionality will help mature customers do their jobs more quickly. You'll want to test how these options are communicated and ensure that they address the needs of these customers without impacting the experience of other customers.
    Unless you test with actual users, your product team won't get a true perspective about what your product is like to use by the people who matter most the users themselves. This may seem obvious, but in many organizations, approximate customers-such as salespeople-are sometimes used to review products. After all, they have a lot of customer contact. But salespeople don't have the same motivations or context as customers. At best, this approach is risky. When you test with real users, usability tests ensure that all product stakeholders get a realistic, honest view of your product's effectiveness.
    If you have never watched a customer use your product, you might be in for a surprise. "Obvious" product assumptions may be challenged, or you might find that customers think differently about what value means to them. Whatever you discover, you'll unearth information to develop products that are more likely to be ones that your customers value.

    Which of the following is true?

    A.You should separate new and mature customers in testing your products.
    B.Approximate customers are equally valuable as real users.
    C.Salespeople have a lot of customer contact, so they have the same motivations as customers
    D.Usability test aims to please the customers

    答案：D
    解析：
    本题的问题是“以下哪一项是正确？” A选项“在测试产品时，应该将新老客户分开。”；根据主题句1，应该在不影响新客户体验的前提下满足老客户的需求，因此不是将新老客户分开对待。B选项“近似客户和真实的使用者有同样的价值”；C选项“销售人员有许多的客户联系，因此他们和客户有同样的动机。”；根据主题句2 ，销售人员和客户没有相同的动机，使用销售人员代替客户是有风险的，可以推断出近似客户和真实的使用者没有同样的价值。D选项“可用性测试的目的是让客户满意”。A、B、C三个选项都被排除了，D选项符合文意，故选D。

  • 第4题：

    共用题干
    第二篇

    Saving Money

    Where you save your money often depends on what you are saving for. If you are
    saving to buy a CD（光盘）or to go to a concert, then probably you would keep your
    money somewhere in your room.
    If you are saving for a big purchase like a mountain bike or a school trip,where would
    you save your money?
    One place to save money is the bank.Putting your money in a savings account will
    help your money earn more money. If you put your money in a piggy bank（猪形储蓄罐）,
    one year later you'll still have the same amount of money you put in.If you put your money
    in a savings account,one year later,you'll have more money than you put in.Why?
    When you keep your money in a bank,your money earns interest.Interest is an
    amount of money a bank pays you to use your money.The bank uses your money(and
    the money of other people,too)to loan money to people and businesses.
    The bank will send you a statement several times a year. A bank statement tells you
    how much money you have in your account.It also tells you how much interest you have
    earned.If you leave your money in the bank,you can watch it grow!
    Another way you can save money is to buy a certificate of deposit or CD.If you have
    some money that you don't need to use for a long time,this is a good way to make your
    money grow.
    You can buy a CD at a bank.You agree not to use the money for a certain period of
    time.That period might be from six months to five years.You can't touch your money
    during that time.If you do,you must pay a penalty,or fee.

    Your money will earn more money if you put it
    A:in your room.
    B:in a piggy bank.
    C:in your pocket.
    D:in a savings account.

    答案：D
    解析：

  • 第5题：

    共用题干
    第二篇

    Saving Money

    Where you save your money often depends on what you are saving for. If you are
    saving to buy a CD（光盘）or to go to a concert, then probably you would keep your
    money somewhere in your room.
    If you are saving for a big purchase like a mountain bike or a school trip,where would
    you save your money?
    One place to save money is the bank.Putting your money in a savings account will
    help your money earn more money. If you put your money in a piggy bank（猪形储蓄罐）,
    one year later you'll still have the same amount of money you put in.If you put your money
    in a savings account,one year later,you'll have more money than you put in.Why?
    When you keep your money in a bank,your money earns interest.Interest is an
    amount of money a bank pays you to use your money.The bank uses your money(and
    the money of other people,too)to loan money to people and businesses.
    The bank will send you a statement several times a year. A bank statement tells you
    how much money you have in your account.It also tells you how much interest you have
    earned.If you leave your money in the bank,you can watch it grow!
    Another way you can save money is to buy a certificate of deposit or CD.If you have
    some money that you don't need to use for a long time,this is a good way to make your
    money grow.
    You can buy a CD at a bank.You agree not to use the money for a certain period of
    time.That period might be from six months to five years.You can't touch your money
    during that time.If you do,you must pay a penalty,or fee.

    A bank pays you interest for
    A:wasting your money.
    B:losing your money.
    C:using your money.
    D:decreasing your money.

    答案：C
    解析：

  • 第6题：

    You are planning a new VLAN-based network solution.  What is one item you should consider when creating your implementation plan as it concerns VLANs？（）

    • A、generic router and switch configuration parameters
    • B、end-to-end test plan after all components have been installed and  configured
    • C、administrator assignments
    • D、rollback plan

    正确答案:D

  • 第7题：

    You have a junior sales representative working with your largest customer， who needs to build an entry System x Server hardware solution.  Which IBM resource should the junior sales representative use？ （）

    • A、IBM Sizing Guides
    • B、IBM System x and BladeCenter Business Partner Guidebook
    • C、IBM Standalone Solutions Configuration Tool （SSCT） 
    • D、IBM ServerProven

    正确答案:C

  • 第8题：

    A customer wants to deploy a centralized storage system to support a new database. Which of the following factors should the storage specialist consider first?（）

    • A、disaster recovery strategy
    • B、the number of IOPS required
    • C、the capacity of each hard drive
    • D、how the database will be backed up

    正确答案:B

  • 第9题：

    单选题
    A customer is looking at an Oracle eBusiness solution. They would like to know what hardware they will need for the solution. They have some preliminary information from Oracle, including hardware requirements and specifics for their environment. Which of the following should be done next?（）
    A

    Configure a 2 node x3950 X5 

    B

    Customer needs a System p server to support Oracle applications 

    C

    Download the Oracle eBusiness sizing questionnaire from IBM, fill out with customer and submit to IBM for System x sizing 

    D

    Configure a system that meets the minimum requirements


    正确答案： B
    解析： 暂无解析

  • 第10题：

    单选题
    You have a firewall filter applied in an inbound direction on a customer interface. You would like this filter to protect your network from a spoofed denial of service attack. Which action should be configured to accomplish your goal?（）
    A

    then reject

    B

    then discard

    C

    then next filter

    D

    then silent-drop


    正确答案： A
    解析： 暂无解析

  • 第11题：

    单选题
    You should assemble the Windows Sound System microphone
    A

    before you have installed your audio hardware.

    B

    before you connect it to your hardware.

    C

    after you have connected it to your hardware.


    正确答案： C
    解析：
    第一段第一句指出“After you have installed your audio hardware, you must assemble the Windows Sound System microphone…”，故选项B符合题意。

  • 第12题：

    单选题
    You have successfully sold and installed your customer’s System x solution. Sometimes， the overall succeed of a sale depends on how well you have trained your customer to support their new hardware. Please consider the following tools. Which one would be the best for protectively determining a server outage， and contacting the system administrator about the outage？（）
    A

    CDAT

    B

    Configuration and Options Guide （COG）

    C

    Physical Alarm Sounding in Data Center

    D

    IBM Systems Director


    正确答案： A
    解析： 暂无解析

  • 第13题：

    You have a firewall filter applied in an inbound direction on a customer interface. You would like this filter to protect your network from a spoofed denial of service attack. Which action should be configured to accomplish your goal?（）

    A. then reject

    B. then discard

    C. then next filter

    D. then silent-drop


    参考答案：B

  • 第14题：

    If you have not received__________ of your order within two business days, please contact our customer service center.

    A.confirmation
    B.resignation
    C.preparation
    D.expectation

    答案：A
    解析：
    解答此题的关键是快速把握整句的句意。没有收到和订购相关的确认信息时．联系顾客服务中心，分析句意可以得知空格处应为“订单确认书”。

  • 第15题：

    共用题干
    第二篇

    Saving Money

    Where you save your money often depends on what you are saving for.If you are
    saving to buy a dictionary or to go to a concert,then probably keep your money somewhere
    in your room.
    If you are saving for a big purchase like a mountain bike or a school trip,where would
    you save your money?
    One place to save money is the bank.Putting your money in a savings account will
    help your money earn more money.If you put your money in a piggy bank（猪形储蓄
    罐）,one year later you'll still have the same amount of money you put in.If you put
    your money in a savings account,one year later,you'll have more money than you put
    in.Why?
    When you keep your money in a bank,your money earns interest.Interest is the
    amount of money a bank pays you to use your money.The bank uses your money(and
    the money of other people,too)to loan money to people and businesses.
    The bank will send you a statement several times a year.A bank statement tells you
    how much money there is in your account.It also tells you how much interest you have
    earned.If you leave your money in the bank,you can watch it grow!
    Another way you can save money is to buy a certificate of deposit or CD.If you have
    some money that you don't need to use for a long time,this is a good way to make your
    money grow.
    You can buy a CD at a bank.You agree not to use the money for a certain period of
    time.That period might be from six months to five years.You can't touch your money
    during that time.If you do,you must pay a penalty,or fee.
    Since the bank is using your money for that time period,it will pay you interest.You
    will earn more interest with a CD than in a savings account.Can you guess why?It's
    because you promise to leave your money in the bank for a certain period of time.Banks
    pay different rates of interest.So,you may want to compare rates in newspaper ads before
    buying a CD.

    If you draw your money before it is due,
    A:you have to pay interest to the bank.
    B:you have to close your account.
    C:you have to open a new account.
    D:you have to pay a penalty or fee.

    答案：D
    解析：

  • 第16题：

    共用题干
    第二篇

    Saving Money

    Where you save your money often depends on what you are saving for. If you are
    saving to buy a CD（光盘）or to go to a concert, then probably you would keep your
    money somewhere in your room.
    If you are saving for a big purchase like a mountain bike or a school trip,where would
    you save your money?
    One place to save money is the bank.Putting your money in a savings account will
    help your money earn more money. If you put your money in a piggy bank（猪形储蓄罐）,
    one year later you'll still have the same amount of money you put in.If you put your money
    in a savings account,one year later,you'll have more money than you put in.Why?
    When you keep your money in a bank,your money earns interest.Interest is an
    amount of money a bank pays you to use your money.The bank uses your money(and
    the money of other people,too)to loan money to people and businesses.
    The bank will send you a statement several times a year. A bank statement tells you
    how much money you have in your account.It also tells you how much interest you have
    earned.If you leave your money in the bank,you can watch it grow!
    Another way you can save money is to buy a certificate of deposit or CD.If you have
    some money that you don't need to use for a long time,this is a good way to make your
    money grow.
    You can buy a CD at a bank.You agree not to use the money for a certain period of
    time.That period might be from six months to five years.You can't touch your money
    during that time.If you do,you must pay a penalty,or fee.

    If you draw your money before it is due,you will have to
    A:pay interest to the bank.
    B:close your account.
    C:open a new account.
    D:pay a penalty or fee.

    答案：D
    解析：

  • 第17题：

    — Excuse me, would you lend me your calculator? —（）

    • A、Certainly. Here you are
    • B、Please don’t mention it
    • C、It’s nothing
    • D、Yes, I have a hand

    正确答案:A

  • 第18题：

    You have successfully sold and installed your customer’s System x solution. Sometimes， the overall succeed of a sale depends on how well you have trained your customer to support their new hardware. Please consider the following tools. Which one would be the best for protectively determining a server outage， and contacting the system administrator about the outage？（）

    • A、CDAT
    • B、Configuration and Options Guide （COG）
    • C、Physical Alarm Sounding in Data Center
    • D、IBM Systems Director

    正确答案:D

  • 第19题：

    A customer is looking at an Oracle eBusiness solution. They would like to know what hardware they will need for the solution. They have some preliminary information from Oracle, including hardware requirements and specifics for their environment. Which of the following should be done next?（）

    • A、Configure a 2 node x3950 X5 
    • B、Customer needs a System p server to support Oracle applications 
    • C、Download the Oracle eBusiness sizing questionnaire from IBM, fill out with customer and submit to IBM for System x sizing 
    • D、Configure a system that meets the minimum requirements

    正确答案:C

  • 第20题：

    You have a firewall filter applied in an inbound direction on a customer interface. You would like this filter to protect your network from a spoofed denial of service attack. Which action should be configured to accomplish your goal?（）

    • A、then reject
    • B、then discard
    • C、then next filter
    • D、then silent-drop

    正确答案:B

  • 第21题：

    问答题
    Practice 5　　● Your company has decided to invest some of this year’s exceptionally high profits in one of the following areas:　　● New company buses　　● Culture comparative Courses　　● Special bonus payments.　　● You have been asked to write a report recommending how the profits should be invested and what benefits they would bring respectively.　　● Write 200-250 words on your Answer Sheet.

    正确答案： 【参考范文】
    Introduction
    The purpose of this report is to analyze how the company should reinvest its profits this year. Options under consideration include purchasing new company buses, providing language training courses and paying special bonuses.
    Findings
    Options under consideration
    New company buses
    Despite that the motorcade of company buses are aged, they are still good enough to use. They are equipped with comfortable sofa seats, air-conditioning system and even karaoke. Therefore, their hardware is definitely not out of date. In addition, engines of these vehicles were only replaced last year, and they all came from Bolvo which run very smoothly. As a result, new company buses would be out of the question.
    Culture comparative courses
    Since the company is planning to increase its international market shares, especially in China and Japan, attending culture comparative courses would be very help for employees to deal with business partners and customers in those regions. Furthermore, courses would also increase cohesion, that is to say, staff members would get on with each other as classmates. They would certainly keep in memory this special period of happy time for many years to come. Therefore, the idea of investing in culture comparative courses is not bad.
    Special bonus payments
    As is known to all, special bonus payments would stimulate motivations. However, they would not have immediate improvement on the company’s overall performances. In addition, there’s also a potential hazard regarding the resentment of stall ineligible for the payments. If a precedent for future payments is set, think about what we shall do then to boost the morale in a rainy day. Therefore, it would be unwise to invest in bonus payments.
    Recommendations
    To conclude, investing in culture comparative courses will achieve a win-win situation for both the company and staff. It is recommended that the company arrange courses in Chinese and Japanese for employees who have contact with partners and customers in the above regions. As for other members of staff who are interested, they should also be encouraged to participate in.
    解析： 暂无解析

  • 第22题：

    单选题
    You have a junior sales representative working with your largest customer， who needs to build an entry System x Server hardware solution.  Which IBM resource should the junior sales representative use？ （）
    A

    IBM Sizing Guides

    B

    IBM System x and BladeCenter Business Partner Guidebook

    C

    IBM Standalone Solutions Configuration Tool （SSCT） 

    D

    IBM ServerProven


    正确答案： B
    解析： 暂无解析

  • 第23题：

    单选题
    You are planning a new VLAN-based network solution.  What is one item you should consider when creating your implementation plan as it concerns VLANs？（）
    A

    generic router and switch configuration parameters

    B

    end-to-end test plan after all components have been installed and  configured

    C

    administrator assignments

    D

    rollback plan


    正确答案： B
    解析： 暂无解析

  • 第24题：

    单选题
    Customer: I think I’ll have the tomato soup to start._____　Waiter: Right. And would you like croutons in your soup?　Customer: No, thank you.　Waiter: How would you like your steak? Rare, medium or well done?
    A

    And I’d like some tea

    B

    And I’d also like a steak.

    C

    And perhaps some orange juice.    

    D

    And I’d like to order now.


    正确答案： D
    解析： 由waiter的问句“How would you like your steak?”可知顾客点了牛排，即选项B正确。

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