Replace the toner cartridge.
Recommend the use of smaller graphics.
Check the amount of memory installed.
Recommend connecting fewer users to the printer.
第1题:
A company would like to dispose of old toner units. Which of the following would be the MOST appropriate course of action to take?()
第2题:
A user states that the inkjet printer is printing streaks on documents. Which of the following wouldresolve the issue?()
第3题:
A technician receives a printer that is printing ink smudges on random sheets of paper. Which of the following should the technician try FIRST?()
第4题:
A frustrated and angry customer calls in with a system that does not work. Which of the following is the FIRST course of action for a technician to take?()
第5题:
A user needs assistance in troubleshooting a printing problem. The print job seems to process correctly at the workstation but never comes out of the printer. Which of the following should atechnician recommend?()
第6题:
Which of the following should the technician do FIRST when removing a paper jam?()
第7题:
A printer is consistently printing random characters on every page. Which of the following should be done? ()(Select TWO).
第8题:
You administer a Windows 2000 Professional desktop computer. TKPrinter1 is a printer used by the engineering and research departments. The printer is shared from the Windows 2000 Professional computer that you administer. The engineering department frequently prints documents that are several pages in length, which takes a long time to print. Users in the research department who have small files to print often must wait a long time for their jobs to print. You want to reduce the time it takes for the user in research department to print their files. You want to accomplish this with the least amount of administrative effort. What should you do?()
第9题:
Printer driver
Protocol stack
Network connectivity
Correct patch application
第10题:
Windows Firewall settings
DHCP settings
Disable HomeGroup
Wireless on/off switch
第11题:
Monitor the print queue, and raise the priority of all the print jobs that are sent by users who are not members of the engineering department.
Delete the old printer. Add a new printer, and set the priority to a higher value. Pause the print queue only when the engineering print jobs are printing.
Configure the priority of TKPrinter1 to 50. Add a new printer, and set the priority to 1. For the new printer, deny Print permission for users in the engineering department.
Configure the priority of TKPrinter1 to 50. Add a new printer, and set the priority to 70. For the new printer, deny Print permission for users in the engineering department.
第12题:
reset the printer cable
replace the toner cartridge
decrease the print resolution
add more RAM to the printer
reduce the RET(Resolution Enhancement Technology)
第13题:
A home user working outside an office reports that their laptop is no longer connecting to theInternet. Which of the following would a technician recommend to check FIRST?()
第14题:
A printer takes a long time to print high-end graphics. Which of the following would be the FIRST action to take?()
第15题:
A customer reports that the laser printer produces poor quality printouts. Having arrived onsite, the technician has a discussion with the customer and reviews some examples of their print jobs. Which of the following should the technician do NEXT? ()
第16题:
A printer takes a long time to print high-end graphics. Which of the following would be the FIRST action to take? ()
第17题:
A user reports that the laser printer is constantly jamming on humid days. Which of the following is the MOST likely resolution to the problem?()
第18题:
A Laser printer keeps getting a "Memory Overflow" error when printing a particular document. Which three of the following are possible fixes?()
第19题:
A user reports that they are unable to print to a remote printer. Which of the following should the technician check FIRST?()
第20题:
You are the administrator of a Windows 2000 Professional computer that has a shared printer. Several departments in your company use the shared printer. The sales department frequently prints multiple-page presentation graphics, which take a long time to print. Users in other departments who have short messages to print must wait an unnecessarily long time for their jobs to print. You want to improve the efficiency of printing for all users who use the shared printer. You want to accomplish this with the least amount of administrative effort. What should you do? ()
第21题:
Recommend the use of smaller graphics.
Replace the toner cartridge.
Recommend connecting fewer users to the printer.
Check the amount of memory installed.
第22题:
Configure the priority of the printer to 50. Add a new printer, and set the priority to 1. For the new printer, deny Print permission for users in the sales department.
Configure the priority of the printer to 50. Add a new printer, and set the priority to 95 For the new printer, deny Print permission for users in the sales department.
Monitor the print queue, and raise the priority of all the print jobs that are sent by users who are not members of the sales department.
Delete the old printer. Add a new printer, and set the priority to a higher value. Pause the print queue only when graphic-intensive print jobs are printing.
第23题:
Restart the print job in the print queue.
Print a test page from the printer properties.
Run the Add Printer Wizard.
Restart the print spooler service.
第24题:
Transfer the customer to another technician, who can allocate more time to the issue.
Maintain a positive attitude and offer them the cheapest solution possible to satisfy them.
Listen to what the customer has to say and calmly recommend the best course of action.
Use technical language to demonstrate knowledge and expertise to the customer.