The printer needs to be calibrated.
There is a problem with the document being printed.
The print head is clogged.
An incorrect paper type is being used.
第1题:
Mike, a technician, is troubleshooting a printer issue. The print spooler for a local printer continues to fill up with new jobs and no jobs are being processed at the printer. Which of the following is MOST likely the cause?()
第2题:
A user reports that while printing a large document,the local printer fails to print and the document cannot be deleted from the queue. What is the MOST likely cause of the problem?()
第3题:
Users are having trouble printing in terminal services. The administrator finds that whenever a certain user prints the print spooler crashes. Which of the following is the MOST likely problem?()
第4题:
A customer states that they cannot print from their laser printer. The printer displays a ‘Paper Jam’ error. Upon inspection there is no paper jam. The only indication is a clicking sound when the user tries to print. Which of the following is the MOST likely cause?()
第5题:
A user is printing pictures to the color laser printer and the bottom half of the picture is faded. The printer is displaying no errors. Which of the following is the MOST likely resolution to the problem?()
第6题:
has not been installed on the user’s computer.
is not turned on.
driver is corrupt.
cable is unplugged.
第7题:
Replace the printer ribbon.
Replace the pickup assembly.
Replace the fuser.
Replace the print head.
第8题:
The drum is faulty.
The print buffer is full.
The printer is out of toner.
The fuser is faulty.
第9题:
The printer needs to be power cycled to clear the job.
The print server’s queue needs to be checked.
The printer needs to be set to factory defaults.
The user’s workstation needs to be rebooted.
第10题:
Incorrect printer driver.
Printer needs calibration.
Dirty printer head.
Font settings on the printer.
第11题:
The network connection is unavailable.
The printer is offline.
The user does not have the proper security permissions.
The print spooler is stopped.
第12题:
impact
laser
solid ink
ink jet
第13题:
A technician receives a new printer for repair and the work order states that when powered on the printer makes a loud noise and will not print. Which of the following actions should the technician take? ()
第14题:
A user reports that when trying to print a document nothing comes out of the printer and states that the only printer in the printer dialog box is ’Microsoft Office Document Image Writer.’ The technician should understand that the problem is that the printer: ()
第15题:
A user reports that the laser printer is constantly jamming on humid days. Which of the following is the MOST likely resolution to the problem?()
第16题:
Which of the following may cause a printer to not print correctly after updating from Windows 98 to Windows XP?()
第17题:
Install new drivers on the computer.
Install a new ink cartridge.
Install a print head on the printer.
Remove the packing tape from the print head.
第18题:
The user is using a PostScript driver.
The printer is not on the HCL.
The user does not have the appropriate permissions to print.
The printer driver is not installed on the terminal server.
第19题:
Replace the paper with thinner paper.
Replace the toner cartridges.
Replace the fuser.
Replace the print heads.
第20题:
The user is using a PostScript driver.
The printer is not on the HCL.
The user does not have the appropriate permissions to print.
The printer driver is not installed on the terminal server.
第21题:
Feed roller gear is broken.
Feed rollers are dirty.
Fuser has overheated.
Toner cartridge needs to be replaced.
第22题:
The printer cable is not bi-directional.
The user does not have full printer administration rights.
The computer cannot spool and send the print job fast enough.
The print job is too big for the amount of available memory.
第23题:
Toner cartridge
Laser scanner
Formatter PCB
Pickup rollers
Fuser