Reschedule the antivirus scan to run after close of business.
Add an additional NIC with a connection to the network.
Adjust program filters on the workstations firewall.
Replace the processor with a known good processor.
第1题:
A user reports that the Windows update function will not run on the computer but the Internet can be accessed. The user is running an original version of Windows XP Professional. Which of the following is MOST likely the cause?()
第2题:
A user has reported that they cannot access the company FTP site. The user states that they are using the IP address that was given to them “74200.92.105”. Which of the following is MOST likely the problem?()
第3题:
A technician just installed an antivirus suite on a workstation. It is kept up-to-date and has recently scanned the system. A day later the user reports slower response times than usual. Which of the following is the user MOST likely experiencing?()
第4题:
A network technician is troubleshooting a network issue that has just been reported. Which of thefollowing troubleshooting steps should the technician take FIRST to help resolve this issue?()
第5题:
An administrator receives a call from a user who is unable to receive email. After troubleshooting the administrator is able to resolve the issue and verify that user is able to access email again. Which of the following is the NEXT step that the administrator should take?()
第6题:
A user has reported that everyday at 12:00 p.m. their workstation becomes sluggish with Internet access and overall performance. Which of the following will MOST likely resolve this issue?()
第7题:
A new sound card
A new speaker
A BIOS update
A hardware volume control
第8题:
Print spooler has stalled
Device driver has failure
Incorrect form is printing
Incompatible driver is installed
第9题:
Advertisements
Resource consumption
A trojan infection
Unremoved viruses
第10题:
Implement preventative measures.
Close the issue.
Document the outcome.
Question other users to make sure they are not having the same issue.
第11题:
Disable UAC
Disable Spooler
Disable Aero
Disable NTLDR
第12题:
Record the solution in the appropriate logs for future use.
Ask the user who reported the issue what past documentation they have.
Ask the user who reported the issue to explain the symptoms in detail.
Record what steps should be taken to resolve the issue.
第13题:
A user’s laptop does not produce sound even though the volume settings are at maximum in theoperating system. Which of the following would MOST likely resolve this issue?()
第14题:
A user is unable to view any DVDs on their laptop which has a DVD-ROM drive installed. After further investigation, the technician realizes that there is not any DVD-ROM or CD-ROM available under the My Computer utility. Which of the following system utilities would MOST likely be used to identify and resolve this issue?()
第15题:
After a user has upgraded to Windows Vista, it is reported that the animations on the GUI are extremely slow. Which of the following would BEST resolve the issue?()
第16题:
A technician is attempting to remove a number of viruses from an infected system. The antivirus software in use is fully updated and has detected the viruses. However, a message stating that the file is in use appears when the technician tries to quarantine or delete the infected files. Which of the following can be done to resolve this issue?()
第17题:
An administrator receives a call from a user who is unable to receive email. After troubleshooting the administrator is able to resolve the issue and verify that user is able to access email again. Which of the following is the NEXT step that the administrator should take?()
第18题:
A user reports that their thermal wristband printer is printing barcodes that will not scan properly.Which of the following maintenance techniques would MOST likely resolve this issue?()
第19题:
Replace the print roller
Reset to factory defaults
Replace the wristband roll
Clean the heating assembly
第20题:
5:00 p.m. - 7:00 p.m.
7:30 a.m. - 9:30 a.m.
11:00 p.m. - 1:00 a.m.
12:00 p.m. - 2:00 p.m.
第21题:
The user has not registered the copy of Windows.
The user has not applied at least Service Pack 1 to their system.
The user does not know what site to access for the updates.
The user needs to flush the DNS cache.
第22题:
Invalid IP address
FTP program is not working
Port 21 is blocked
The FTP site is down
第23题:
Task Manager
Device Manager
DEFRAG
Event Viewer