Replace the computer.
Run chkdsk /f.
Update the virus signatures.
Run scandisk.
第1题:
A. Escalating the problem
B. Testing the solution and identifying the effects
C. Continuing to gather information about the same symptoms
D. Documenting the solution and the entire process
第2题:
A user states that their work PC has become infected with a virus. Which of the following shouldthe technician do FIRST?()
第3题:
Malware has been detected and removed on a customer computer several times in a short periodof time. Which of the following will BEST help prevent future occurrences?()
第4题:
When implementing a solution to a problem, which of the following is the BEST course of action to take?()
第5题:
A user has discovered that even though they are using the latest version of the anti-virus software,the computer is still being infected by a virus. Which of the following is the BEST solution for this problem?()
第6题:
An administrator is running proprietary server software that requires services to be reconfigured every time the server is upgraded to the latest vendor version. Which of the following is the BEST solution to address this problem?()
第7题:
Which of the following would BEST optimize a computer that is heavily used? ()
第8题:
Users are reporting that they are still experiencing network issues even though a fix was recentlyapplied. Which of the following troubleshooting methodology steps is the administrator using?()
第9题:
Perform an antivirus program scan
Boot the machine into Safe Mode
Remove the machine from the network
Check for system security patches
第10题:
Defragment the hard drive
Discuss safe web-browsing habits with the customer
Delete temporary files, cookies and browser history
Install anti-virus software which uses manual updates
第11题:
Replace all components simultaneously to ensure that the system is functional.
Replace all hardware associated with the problem first to eliminate the possibility of hardware and move onto software.
Purchase new parts for the system to confirm that they function.
Implement one change at a time, reversing the change if it has not resolved the problem.
第12题:
Update the Blu-ray burner to the latest drivers
Reboot the server and restart the software
Upgrade the firmware on the Blu-ray burner
Apply the latest operating service pack
第13题:
A server administrator recently purchased a new brand of rewritable Blu-ray media and is now having problems backing up data when using the Blu-ray burner installed in the server. Older backup disks still work, but the new media causes the backup software to report burn failures.Which of the following is the BEST solution to resolve the problem?()
第14题:
A user suspects that a recently installed program overwrote a Windows system file on the computer. Which of the following commands could be run to check and verify the system files?()
第15题:
A user reports that the Windows update function will not run on the computer but the Internet can be accessed. The user is running an original version of Windows XP Professional. Which of the following is MOST likely the cause?()
第16题:
A user reports that their machine seems to be running slower than usual. The user states that the computer has become progressively worse as more applications are installed. Which of the following is the FIRST step the technician should take?()
第17题:
A user, Jill, is reporting her mouse is moving when Jill is not moving it, and the computer is running slower than normal. Which of the following is the FIRST action that Karen, a technician, should take?()
第18题:
A user has forgotten their BIOS password on their computer. Which of the following would atechnician use to allow the user access to their PC?()
第19题:
When implementing a solution to a problem, which of the following is the BEST course of action to take?()
第20题:
Screensaver changed on its own
Unauthorized outgoing emails being sent
Desktop background changed on its own
Left and right mouse buttons have been flipped
第21题:
The user has not registered the copy of Windows.
The user has not applied at least Service Pack 1 to their system.
The user does not know what site to access for the updates.
The user needs to flush the DNS cache.
第22题:
Replace the computer.
Run chkdsk /f.
Update the virus signatures.
Run scandisk.
第23题:
The current system configuration should be documented for future use.
Server diagramming and environmental topologies should be documented.
A copy of the latest pre-installation plan should be developed and utilized.
Vendor support should be contacted so that they can correct the issue.
第24题:
Escalating the problem
Testing the solution and identifying the effects
Continuing to gather information about the same symptoms
Documenting the solution and the entire process