Establish a theory of probable cause
Test the theory
Implement preventative measures
Establish a plan of action
第1题:
Which of the following is the FIRST step when troubleshooting an issue?()
第2题:
An administrator has implemented a solution to resolve a server’s problem in which the server unexpectedly reboots. Which of the following should be the administrator’s NEXT troubleshooting step?()
第3题:
Which of the following troubleshooting steps should be performed NEXT after a core router hasbeen reported down?()
第4题:
When an administrator is troubleshooting a system, which of the following describes the NEXT course of action if a change does not solve the problem?()
第5题:
After successfully testing a probable cause to an issue, which of the following is the NEXT troubleshooting step?()
第6题:
An administrator is investigating an incident where an unauthorized user gained access to a servera nd modified HR files.The administrator has a tested theory as to how the user accomplished this.Which of the following actions should the administrator take NEXT?()
第7题:
A technician has fixed a reported issue with a heavily used software program and users have verified that the program is working correctly. Which of the following should the technician do NEXT?()
第8题:
Test the theory.
Perform a root cause analysis.
Establish a plan of action.
Make one change at a time.
第9题:
Test the theory to determine if the solution will correct the issue, list all other possible causes.
Verify full system functionality.
Document the issue; include details regarding findings, actions taken to resolve the issue, and the outcome.
Establish a theory of probable cause based on previous tests and determine next steps toresolve
第10题:
Establish a new theory of probable cause.
Reverse the change.
Implement the next logical change.
Perform a root cause analysis.
第11题:
Identify the problem.
Verify full system functionality.
Document all findings.
Establish a theory of probable cause.
第12题:
Verify full system functionality
Implement preventative measures
Implement the solution
Document findings and outcomes
第13题:
Which of the following is the MOST important troubleshooting step?()
第14题:
Which of the following is the NEXT step in the troubleshooting theory after identifying the problem?()
第15题:
A section of the building has been having intermittent connectivity problems lately. An action plan and solution has been created. Which of the following steps would an administrator perform NEXT?()
第16题:
Which of the following describes the FINAL step in the troubleshooting process?()
第17题:
A user is having problems printing. The technician believes the printer may be out of ink. Which of the following troubleshooting steps should be performed NEXT?()
第18题:
Which of the following should be completed NEXT, after testing the theory of probable cause?()
第19题:
Establish a new theory of probable cause.
Reverse the change.
Implement the next logical change.
Perform a root cause analysis.
第20题:
Establish a theory of probable cause
Test the theory
Implement preventative measures
Establish a plan of action
第21题:
Verify full system functionality.
Implement the change.
Test the theory to determine the cause.
Root cause analysis.
第22题:
Test the theory to determine the cause
Perform a root cause analysis
Establish a plan of action
Document outcomes
第23题:
Verify full system functionality
Implement preventative measures
Establish a plan of action to resolve the problem
Implement the solution to the problem
第24题:
Implement the solution or escalate.
Perform a root cause analysis.
Establish a plan of action to resolve the problem.
Verify full system functionality and if applicable implement preventative measures.