单选题A call logging process would be used by a technician in order to:（）A assign the appropriate status level for the problem.B create records which enable user authentication.C help maintain a balanced workload for the help desk technicians.D identify comm

第1题：

You would like to log messages up to the severity level "notification". Which three of these commands will you need to issue in order to enable syslog messages to be sent to the syslog server at the IP address 10.1.5.5? （）(Choose three.)

• A、logging on
• B、logging host 10.1.5.5
• C、logging console notifications
• D、logging trap notifications

第2题：

Which of the following reasons indicate why it is important to have the user demonstrate the task they are trying to perform?（）

• A、To help the technician learn how to perform the task 
• B、To determine if the user is performing the task properly 
• C、To determine if the user is authorized to perform the task 
• D、To help the technician determine if there is a better way to perform the task in question 

第3题：

Which of the following cables would a technician make in order to identify a physical interfaceproblem?（）

• A、Serial
• B、Loopback
• C、Rollover
• D、Console

第4题：

You have an Exchange Server 2010 organization.  You have a group named Help Desk that contains all the help desk users in the organization.  You need to ensure that the Help Desk group can manage all the mailboxes and mail-enabled contacts inthe organization.  The solution must minimize the number of permissions assigned to the Help Desk group.  Which management role should you assign to the Help Desk group？（）

• A、Mail Recipients
• B、Mail Recipient Creation
• C、Organization Client Access
• D、Recipient Policies

第5题：

Your network contains an Active Directory domain. The domain contains three domain controllers.   One of the domain controllers fails.   Seven days later， the help desk reports that it can no longer create user accounts.  You need to ensure that the help desk can create new user accounts.  Which operations master role should you seize（）

• A、domain naming master
• B、infrastructure master
• C、primary domain controller （PDC） emulator
• D、RID master
• E、schema master

第6题：

You need to identify which tool the help desk users must use to perform administrative tasks.  Which tool should you identify？（）

• A、RemoteApp
• B、Remote Assistance
• C、Remote Desktop
• D、Remote Server Administration Tools （RSAT）

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第13题：

A user receives a call from someone reporting to be from the help desk who asks for their password. The user discovers later that the caller did not work for the help desk. Which of the following describes this type of exploit?（）

• A、Phishing scam
• B、Social engineering
• C、Man-in-the-Middle
• D、Shoulder surfing

第14题：

Performance monitoring of a poorly performing system indicates a high level of CPU usage. Which tool can be used to help identify which processes are using excessive CPU resources？（）

• A、sar
• B、topas
• C、iostat
• D、vmstat

第15题：

A user is unsatisfied with the quality of the repair that another technician has completed on their PC. Which of the following should be done to help the user?（）

• A、Agree with the user’s complaints
• B、Clarify the user’s statements
• C、Minimize the user’s criticism
• D、Shadow the other technician on the next repair

第16题：

A call logging process would be used by a technician in order to:（）

• A、assign the appropriate status level for the problem.
• B、create records which enable user authentication.
• C、help maintain a balanced workload for the help desk technicians.
• D、identify common problems among many users.

第17题：

You are the network administrator for Blue Yonder Airlines. You plan to create an Active Directory domain named blueyonderairlines.com that will have a functional level of Windows Server 2003.  Your company has one main office and four branch offices， which are all located in one country. A central security department in the main office is responsible for creating and administering all user accounts in all offices. Each office has a local help desk department that is responsible for resetting passwordswithin the individual department’s office only.  All user accounts are located in the default Users container.  You need to create an organizational unit （OU） structure to support the delegation of authority requirements. You want to minimize the amount of administrative effort required to maintain the environment.  What should you do？（）

• A、 Create a top­level OU named BlueYonderAirlines_Users under the blueyonderairlines.com domain. Create a separate child OU for each office under BlueYonderAirlines_Users. Move the user accounts of all employees in each office to the child OU for that office.
• B、 Create a top­level OU named Main_Office under the blueyonderairlines.com domain. Move the user accounts of all users in the main office to the Main_Office OU.Create a separate child OU for each branch office under the Main_Office OU. Move the user accounts of all users in each branch office to the child OU for that office.
• C、 Create a top­level OU named BlueYonderAirlines_Users under the blueyonderairlines.com domain. Create a child OU named Central_Security under BlueYonderAirlines_Users. Move the user accounts of the central security department users to the Central_Security OU.Create a child OU named Help_Desk under BlueYonderAirlines_Users. Move the user accounts of the help desk users to the Help_Desk OU.
• D、 Create a top­level OU named BlueYonderAirlines_Users under the blueyonderairlines.com domain. Create a child OU named Central_Security under BlueYonderAirlines_Users. Move the user accounts of the central security department users to the Central_Security OU.Create a separate child OU under BlueYonderAirlines_Users for each office. Move the user accounts of the help desk users in each office to the child OU for that office.

第18题：

You need to recommend an administrative solution for the help desk technicians that meets the  museum’s technical requirements    What should you recommend？（）

• A、Add the help desk technicians to the Domain Admins group.
• B、Add the help desk technicians to the Accounts Operators group.
• C、Assign permissions for the Groups OU and the Branch1 OU to the help desk technicians.
• D、Assign permissions for the domain object and the Users container to the help desk technicians.

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