Establish a theory of probable cause
Test the theory
Implement preventative measures
Establish a plan of action
第1题:
Which of the following is the MOST important step in creating a system classification list?()
第2题:
A user reports that their touchpad no longer works on their laptop. Which of the following is the FIRST troubleshooting step?()
第3题:
An administrator receives a call from a user who is unable to receive email. After troubleshooting the administrator is able to resolve the issue and verify that user is able to access email again. Which of the following is the NEXT step that the administrator should take?()
第4题:
Which of the following is the FINAL step in the backup process?()
第5题:
A storage specialist discovers that a new customer likes the technical aspects of the IBM SystemStorage DS8000 and they plan to recommend it to their vice president. Which of the following isthe next logical step for the storage specialist?()
第6题:
Test the theory to determine if the solution will correct the issue, list all other possible causes.
Verify full system functionality.
Document the issue; include details regarding findings, actions taken to resolve the issue, and the outcome.
Establish a theory of probable cause based on previous tests and determine next steps toresolve
第7题:
Reestablish the mirror array.
Perform online volume expansion.
Insert hot plug drive.
Move data to another volume.
第8题:
An administrator installs a new network card in a properly functioning DC. During the Windows bootup process the DC bluescreens. Which of the following is the NEXT step?()
第9题:
An administrator receives a call from a user who is unable to receive email. After troubleshooting the administrator is able to resolve the issue and verify that user is able to access email again. Which of the following is the NEXT step that the administrator should take?()
第10题:
The Device Manager in Windows XP shows that an incompatible device driver is installed. Which of the following BEST describes the icon that is displaying next to that device?()
第11题:
After successfully testing a probable cause to an issue, which of the following is the NEXT troubleshooting step?()
第12题:
Resolution
Colors
Dots per inch
Refresh rate
第13题:
Load differential tape
Verify backup
Load new tapes
Perform a full backup
第14题:
Pressure
Oil
Light
Gravity
Electrical Charge