单选题A user is having problems printing. The technician believes the printer may be out of ink. Which of the following troubleshooting steps should be performed NEXT?（）A Establish a plan of action to resolve the problemB Implement the solutionC Test the the

题目
单选题
A user is having problems printing. The technician believes the printer may be out of ink. Which of the following troubleshooting steps should be performed NEXT?（）
A

Establish a plan of action to resolve the problem

B

Implement the solution

C

Test the theory to determine cause

D

Verify full system functionality

相似考题

1.Which of the following is the MOST efficient way to troubleshoot network problems?()A. Create an action planB. Implement and test a solutionC. Determine if anything has changedD. Identity a probable cause

2.Which of the following should be done FIRST when troubleshooting a problem？（）A、Test the theory to determine the causeB、Perform a root cause analysisC、Establish a plan of actionD、Document outcomes

3. Several users from the same location are reporting problems accessing the intranet server. An administrator has verified that no other remote areas are having issues connecting to the same server. Which of the following steps should the administrator perform NEXT?（）A、Determine what has changedB、Test a solution.C、Establish the most probable causeD、Escalate the problem to the right section

4.A client is having problems connecting remotely after replacing a router. An administrator has justcreated an action plan.Which of the following is the NEXT step the administrator should perform to resolve this issue?（）A. Implement and test the solution.B. Determine if escalation is necessary.C. Identify the affected areas of the network.D. Identify the results and effects of the solution

更多“单选题A user is having problems printing. The technician believes the printer may be out of ink. Which of the following troubleshooting steps should be performed NEXT?（）A Establish a plan of action to resolve the problemB Implement the solutionC Test the the”相关问题

  • 第1题：

    Which of the following is the MOST efficient way to troubleshoot network problems?（）

    • A、Create an action plan
    • B、Implement and test a solution
    • C、Determine if anything has changed
    • D、Identity a probable cause

    正确答案:C

  • 第2题：

    Which of the following is the NEXT step in the troubleshooting theory after identifying the problem?（）

    • A、Establish a theory of probable cause
    • B、Test the theory
    • C、Implement preventative measures
    • D、Establish a plan of action

    正确答案:A

  • 第3题：

    Which of the following troubleshooting steps should be performed NEXT after a core router hasbeen reported down?（）

    • A、Implement a solution.
    • B、Establish the outage cause.
    • C、Identify all affected areas.
    • D、Test a solution.

    正确答案:C

  • 第4题：

    An administrator receives a call from a user who is unable to receive email. After troubleshooting the administrator is able to resolve the issue and verify that user is able to access email again.  Which of the following is the NEXT step that the administrator should take？（）

    • A、 Implement preventative measures.
    • B、 Close the issue.
    • C、 Document the outcome.
    • D、 Question other users to make sure they are not having the same issue.

    正确答案:C

  • 第5题：

    An administrator receives a call from a user who is unable to receive email. After troubleshooting the administrator is able to resolve the issue and verify that user is able to access email again. Which of the following is the NEXT step that the administrator should take?（）

    • A、Implement preventative measures.
    • B、Close the issue.
    • C、Document the outcome.
    • D、Question other users to make sure they are not having the same issue

    正确答案:C

  • 第6题：

    After successfully testing a probable cause to an issue， which of the following is the NEXT troubleshooting step？（）

    • A、Implement the solution or escalate.
    • B、Perform a root cause analysis.
    • C、Establish a plan of action to resolve the problem.
    • D、Verify full system functionality and if applicable implement preventative measures.

    正确答案:C

  • 第7题：

    A user states that a networked printer is not working today, but yesterday the printer worked fine. The technician checks the user’s print queue and sees several jobs in the queue. The queue is flushed, restarted, and the user is still having the same issue. Which of the following should be verified NEXT on the printer? （）

    • A、That the WEP key is disabled
    • B、That the fuser is not faulty
    • C、That the IP is static
    • D、That the buffer is not overloaded

    正确答案:C

  • 第8题：

    Which of the following should be completed NEXT, after testing the theory of probable cause?（）

    • A、Verify full system functionality
    • B、Implement preventative measures
    • C、Establish a plan of action to resolve the problem
    • D、Implement the solution to the problem

    正确答案:C

  • 第9题：

    单选题
    A user states that a networked printer is not working today, but yesterday the printer worked fine. The technician checks the user’s print queue and sees several jobs in the queue. The queue is flushed, restarted, and the user is still having the same issue. Which of the following should be verified NEXT on the printer? （）
    A

    That the WEP key is disabled

    B

    That the fuser is not faulty

    C

    That the IP is static

    D

    That the buffer is not overloaded


    正确答案： C
    解析： 暂无解析

  • 第10题：

    单选题
    An administrator receives a call from a user who is unable to receive email. After troubleshooting the administrator is able to resolve the issue and verify that user is able to access email again.  Which of the following is the NEXT step that the administrator should take？（）
    A

     Implement preventative measures.

    B

     Close the issue.

    C

     Document the outcome.

    D

     Question other users to make sure they are not having the same issue.


    正确答案： C
    解析： 暂无解析

  • 第11题：

    单选题
    A client is having problems connecting remotely after replacing a router. An administrator has just created an action plan. Which of the following is the NEXT step the administrator should perform to resolve this issue?（）
    A

    Implement and test the solution.

    B

    Determine if escalation is necessary.

    C

    Identify the affected areas of the network.

    D

    Identify the results and effects of the solution


    正确答案： C
    解析： 暂无解析

  • 第12题：

    单选题
    A network technician is troubleshooting a network issue that has just been reported. Which of thefollowing troubleshooting steps should the technician take FIRST to help resolve this issue?（）
    A

    Record the solution in the appropriate logs for future use.

    B

    Ask the user who reported the issue what past documentation they have.

    C

    Ask the user who reported the issue to explain the symptoms in detail.

    D

    Record what steps should be taken to resolve the issue.


    正确答案： C
    解析： 暂无解析

  • 第13题：

    An administrator has implemented a solution to resolve a server’s problem in which the server unexpectedly reboots.  Which of the following should be the administrator’s NEXT troubleshooting step？（）

    • A、Test the theory to determine if the solution will correct the issue， list all other possible causes.
    • B、Verify full system functionality.
    • C、Document the issue； include details regarding findings， actions taken to resolve the issue， and the outcome.
    • D、Establish a theory of probable cause based on previous tests and determine next steps toresolve

    正确答案:B

  • 第14题：

    A technician has resolved a paper jam. After the jam is cleared, the display continues to indicate that the printer is jammed. Which of the following should be performed NEXT?（）

    • A、Power cycle the printer
    • B、Print a test page
    • C、Remove all the paper trays and restart the printer
    • D、Remove and replace the roller

    正确答案:A

  • 第15题：

    A network technician is troubleshooting a network issue that has just been reported. Which of thefollowing troubleshooting steps should the technician take FIRST to help resolve this issue?（）

    • A、Record the solution in the appropriate logs for future use.
    • B、Ask the user who reported the issue what past documentation they have.
    • C、Ask the user who reported the issue to explain the symptoms in detail.
    • D、Record what steps should be taken to resolve the issue.

    正确答案:C

  • 第16题：

    A section of the building has been having intermittent connectivity problems lately. An action plan and solution has been created. Which of the following steps would an administrator perform NEXT?（）

    • A、Document the solution and process.
    • B、Establish the most probable cause.
    • C、Implement and test the solution.
    • D、Identify additional symptoms and problems

    正确答案:C

  • 第17题：

    A customer’s computer crashes consistently when a specific application is launched. Thetechnician has looked at the computer and confirmed the cause of the crash. Which of thefollowing is the NEXT troubleshooting step the technician should take?（）

    • A、Verify full system functionality.
    • B、Document the findings, actions, and outcomes.
    • C、Establish a plan of action to resolve the problem.
    • D、Question the user and identify changes the user has made to the system.

    正确答案:C

  • 第18题：

    A user is having problems printing. The technician believes the printer may be out of ink. Which of the following troubleshooting steps should be performed NEXT?（）

    • A、Establish a plan of action to resolve the problem
    • B、Implement the solution
    • C、Test the theory to determine cause
    • D、Verify full system functionality

    正确答案:C

  • 第19题：

    An administrator is investigating an incident where an unauthorized user gained access to a servera nd modified HR files.The administrator has a tested theory as to how the user accomplished this.Which of the following actions should the administrator take NEXT？（）

    • A、Perform a root cause analysis.
    • B、Implement a change to the servers.
    • C、Establish a plan of action to resolve the issue.
    • D、Question users prior to implementing the solution.

    正确答案:C

  • 第20题：

    A technician has fixed a reported issue with a heavily used software program and users have verified that the program is working correctly. Which of the following should the technician do NEXT？（）

    • A、Document the process and update the baseline.
    • B、Test the theory of probable cause and verify with the software vendor.
    • C、Establish a plan of action to be included in the business impact analysis.
    • D、Implement the software manufacturer workaround.

    正确答案:A

  • 第21题：

    单选题
    A technician has resolved a paper jam. After the jam is cleared, the display continues to indicate that the printer is jammed. Which of the following should be performed NEXT?（）
    A

    Power cycle the printer

    B

    Print a test page

    C

    Remove all the paper trays and restart the printer

    D

    Remove and replace the roller


    正确答案： C
    解析： 暂无解析

  • 第22题：

    单选题
    A customer’s computer crashes consistently when a specific application is launched. Thetechnician has looked at the computer and confirmed the cause of the crash. Which of thefollowing is the NEXT troubleshooting step the technician should take?（）
    A

    Verify full system functionality.

    B

    Document the findings, actions, and outcomes.

    C

    Establish a plan of action to resolve the problem.

    D

    Question the user and identify changes the user has made to the system.


    正确答案： D
    解析： 暂无解析

  • 第23题：

    单选题
    After successfully testing a probable cause to an issue， which of the following is the NEXT troubleshooting step？（）
    A

    Implement the solution or escalate.

    B

    Perform a root cause analysis.

    C

    Establish a plan of action to resolve the problem.

    D

    Verify full system functionality and if applicable implement preventative measures.


    正确答案： C
    解析： 暂无解析

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