承蒙告知您受到恶意透支的指控,我们已经派代表与商店联系并正在等待回音。
承蒙告知您的账户被多扣款一事,我们已代您与商店联系,正在等待他们回复。
承蒙告知有人指控您恶意透支,我们代表商店向您致歉,请您等待他们的答复。
第1题:
A、I d love to.
B、Sure. Thank you.
C、No, of course not.
第2题:
A、No, thank you.
B、Yes, I’d love to.
C、No, I won’t.
D、Thank you just the same.
第3题:
I will thank you for ()me that everything is under control.
A、your informing
B、you have informed
C、your information
D、you inform
第4题:
Thank you ______ advance for your help and we look forward to receiving your recommendations.
A、at
B、from
C、in
D、to
第5题:
– Thank you for your help. -- ______________.
A、Thank you.
B、Nice to see you.
C、I’m fine.
D、You’re welcome.
第6题:
Thank you for your kind attrntion to this matter.
A.watch
B.duty
C.affair
D.cargo
第7题:
Thank you for your kind attention to this ______.
A.watch
B.duty
C.affair
D.cargo
第8题:
第9题:
Do you have an account with us? Yes,()
Aplease.
Bthe account is wrong
Cwhat do you mean?
Dthe account number is .
第10题:
Do you have an account with us? Yes,()
第11题:
please.
the account is wrong
what do you mean?
the account number is .
第12题:
第13题:
CLERK: Hello, Big City Electricity, how may I help you today
PETERS:__1__.
CLERK: May I have your account number
PETERS: Certainly, it’s 4392107.
CLERK: Thank you, is this Mr. Peters
PETERS: Yes, this is Mr. Peters.
CLERK: Thank you. What can I help you with
PETERS: ___2_.
CLERK: I’m sorry to hear that___2_.
PETERS: The bill is 300% higher than last month.
CLERK: Terribly sorry for that. Let me ask you a few questions and then I’ll see what I can do.
PETERS: OK, Thank you for your help.
CLERK: Of course, thank you for calling this to our attention. Now, how much do you usually pay for your electricity
PETERS: I usually pay about $50 a month.
CLERK: Thank you.___4_
PETERS: $200. I can’t understand why.
CLERK: Yes, Mr. Peters. Was your usage different in any way
PETERS: No, it was an average month.
CLERK: I’m sorry there certainly seems to be a mistake.
PETERS: Well, I’m happy you agree with me.
CLERK: I’ll contact a service representative. And what’s your phone number
PETERS: 408-533-0875
CLERK:___5_. We’ll do our best to change this as quickly as possible. PETERS: Thank you for your help in clearing this up.
A. I think I’ve been overcharged for the past month.
B. I’m terribly sorry about the mistake.
C. I’m calling concerning my electricity bill.
D. And how much did we charge on this bill
E. Why do you think we charged you too much
第14题:
A: It doesn't matter.
B: It is my pleasure.
C: Thank you all the same.
D: The same to you.
第15题:
A、Thank you
B、Thank you very much
C、 Thank you very much for your kindness.
D、Thanks a lot
第16题:
Paul: Can I help with your luggage?
Lisa:______.
A、No, many thanks. I can do
B、No, thanks. I can manage it
C、No, not necessary. Thank you anyway
D、No, you needn't. Thank you anyway
第17题:
You configure parental controls on your computer for your child‘s user account. Your child logs on with a different account and is able to access inappropriate Web sites. You need to ensure that your child cannot access inapproriate Web sites.What should you do?()

A.A
B.B
C.C
D.D
第18题:
Thank you for ______.
A.a information
B.the informations
C.your information
D.your informations
第19题:
第20题:
Happy New Year to you and your parents!()
ANo,thank you
BYou are happy, too
CYes, we are happy
DThe same to you
第21题:
Thank you for your help. ()
AMy pleasure./You’re welcome./Noproblem
BNever mind
CQuite right.
DDon’t thank me.
第22题:
Happy New Year to you and your parents!()
第23题:
My pleasure./You’re welcome./Noproblem
Never mind
Quite right.
Don’t thank me.