参考答案和解析
正确答案: central heating system
解析:
本题问的是格林夫人在信中抱怨的内容。根据第一段“I was very concerned when I received your letter of yesterday complaining that the central heating system in your new house had not been completed by the date promised”可知,格林夫人家的中央供暖系统没有按预订日期安装好,因此,格林夫人是就中央供暖系统进行投诉的。此处应填central heating system。
更多“What did Ms. Green complain about in her letter of yesterday”相关问题
  • 第1题:

    Why did Ms. Dorn write the letter?

    A.To describe her experiences to her family
    B.To express her satisfaction with the company
    C.To request a specific guide for a future tour
    D.To ask a question about the history of Egypt

    答案:D
    解析:
    第一段第一句提到,在通过Mindful旅行社到埃及的旅行中度过了愉快的时间,后面的内容也提到旅行中满意的地方。

  • 第2题:

    Why did Ms. Oguro write an e-mail to Ms. Narazaki? (  )

    A.To offer her a job
    B.To compliment her on her new book
    C.To invite her to visit Sydney
    D.To request advice on writing books

    答案:B
    解析:
    邮件的第一段中:“…but l’m writing to congratulate you on the publication of your first book.”这句话就可以得出此题答案。

  • 第3题:

    What does the first letter require Ms. Walter to do?

    A.Call the Customer Service Center
    B.Sent payment to the utilities firm
    C.Review two bills from last year
    D.Verify her account balance

    答案:B
    解析:
    第二段第三句说,截至4月15日不缴纳费用的话就会中断服务。

  • 第4题:

    What will accompany Ms. Waiter's letter?

    A.Credit card and email records
    B.Payment of late fees
    C.Her business card
    D.Copies of two billing statements

    答案:A
    解析:
    回信的第一段最后一句中说,第一次和第二次信用卡交易记录一起寄给顾客服务中心的错误报告附加了凭证资料。

  • 第5题:


    What did Ms. Ward do for Mr. Takagi?
    A. She gave him a presentation
    B. She combined her lecture with his.
    C. She helped him plan his lecture.
    D. She gave input during his presentation.


    答案:D
    解析:
    Takagi给Ward写的信中说,“如果没有您的帮助,恐怕他们会对我的演讲失望。(Without your input,I’m afraid they would have been disappointed with my lecture.)”因此可以得知,Ward 在 Takagi 发表演讲时提供过帮助。正确答案是D。

  • 第6题:


    What would Ms. Janet Perez like the company to do about the curtains?
    A. Take both curtains back
    B. Send the other curtain she ordered
    C. Charge her for both of them
    D. Refund her money for one of them


    答案:D
    解析:
    文中涉及 curtains 的句子“I would like to make sure that I am refunded the extra money I paidfor the extra curtain(希望能够把额外多收的一幅窗帘的钱退还给我)”,因此写信者的目的是要求这家公司返还误收的一幅窗帘的钱。正确答案是选项D。

  • 第7题:

    Why did Mrs. Green go to the travel agency?()

    • A、By car.
    • B、Yesterday afternoon.
    • C、In New York.
    • D、For some information about travel.

    正确答案:D

  • 第8题:

    单选题
    According to her letter, what action did Ms. Walter take?
    A

    She called the company to complain.

    B

    She paid her bills by telephone.

    C

    She emailed her credit card company.

    D

    She sent payments for late fees.


    正确答案: A
    解析:
    第1段第5句提出使用了公司的automated telephone billing 系统并支付了费用,故选B。

  • 第9题:

    单选题
    —Did you see her off the day before yesterday?—No, but I wish I ______.
    A

    were

    B

    did

    C

    had

    D

    would


    正确答案: B
    解析:
    句意:—前天你去送她了吗?—没有,但我希望我去了。wish引导虚拟语气,表示与过去事实相反,所以用过去完成时。

  • 第10题:

    单选题
    What did mother do with her daughter’s letter asking forgiveness?
    A

    She had never received the letter.

    B

    For years, she often talked about the letter.

    C

    She didn’t forgive her daughter at all in all her life.

    D

    She read the letter again and again till she die.


    正确答案: D
    解析:
    根据倒数第二段末尾“…a photo of my father and a one-page letter folded and refolded many times.”可知母亲把作者给她的道歉信读了一遍又一遍。

  • 第11题:

    填空题
    What is the possible result of the incompletion of the heating system?The incompletion of the heating system may cause ____ to Ms. Green.

    正确答案: the inconvenience
    解析:
    本题问的是供暖系统未完工可能带来的后果。根据第三段首句前半部分“I realize the inconvenience our oversight must be causing you”可知,这会给格林夫人带来不便。此处应填the inconvenience。

  • 第12题:

    填空题
    My mother did nothing but (complain) ____ about it all the time when she was here.

    正确答案: complain
    解析:
    本题考查固定用法。句意:我母亲在这儿什么也不做,就只是一个劲地抱怨。do nothing but后面接动词原形。

  • 第13题:

    What does Ms. Luddon want to do?

    A.Inquire about the source of information mentioned in the article
    B.Contradict what Doctor Steiner wrote in his article
    C.Learn as many languages as possible
    D.Pursue her studies in cross-cultural communications

    答案:D
    解析:
    朱莉·勒登读过斯坦纳博士的文章之后,想阅读更多的相关资料,因此她想从事这方面的研究。答案为D。

  • 第14题:


    What did Ms. Waring do before filling out the claim form? ( )

    A.She visited a bookstore
    B.She canceled her payment
    C.She returned the item
    D.She called the seller

    答案:D
    解析:
    答案仍然在“Claim Details”部分中“……I called the customer service number listed on the Web site……”,故答案选D。

  • 第15题:


    What is the purpose of the e-mail? ( )

    A.To explain that an investigation takes five days to complete
    B.To acknowledge that the claim has been received
    C.To inform Ms. Waring that her claim will likely be approved
    D.To request more information about the claim

    答案:B
    解析:
    在此封E-mail的开头部分:“……Your claim has been received……”就可以得知本题的正确答案应为B。A选项,由原文可知调查需要“48 hours”,而非“five days”;C、D两项均不能反映出此封邮件的目的。

  • 第16题:

    According to her letter, what action did Ms. Walter take?

    A.She called the company to complain
    B.She paid her bills by telephone
    C.She emailed her credit card company
    D.She sent payments for late fees

    答案:B
    解析:
    第一段第四句中说,通过自动收费系统交付了费用,故选B。

  • 第17题:


    What is the main purpose of this letter?
    A. To make sure the company sent the order
    B. To complain about some products
    C. To report mistakes in an order
    D. To ask for a refund on all items


    答案:C
    解析:
    Janet Perez在第一段中说“but there are some mistakes with my order(我订购的商品有一些问题)”,并在下面接着列举了订购中出现的问题,因此信的目的是选项C,To report mistakes in an oder为了告知订购中出现的错误)。

  • 第18题:


    What is the main purpose of Mr. Takagi’s e — mail to Ms. Ward?
    A. To incorporate her data into his lecture
    B. To inform online customers of special sales
    C. To schedule a meeting with Ms. Lee
    D. To thank her for her help


    答案:D
    解析:
    Takagi 先生在邮件的第一段中写道,“I feel that your help was very valuable to my presenta-tion.(你对我的演讲帮助很大。)”因此他写信的目的是向Ward表明谢意。正确选项是D。

  • 第19题:

    单选题
    What did the writer want her mother to do earlier that day?
    A

    Do something delicious for lunch.

    B

    Taste her bad lunch.

    C

    Dismiss the mad cook.

    D

    Speak to the school about lunch.


    正确答案: C
    解析:
    根据第三段“Earlier that day I had begged my mother to do something about the bad lunches that were served at school.”结合倒数第二段妈妈知道饭菜确实不好吃后的反应和最后一句“mother stated firmly that she would take up the matter of lunches at school the next day!”可推知,我那天早些时候求妈妈向学校反映一下午饭不好吃的问题,D项符合文意。由后文可知作者家的饭菜是由厨师做的,不是妈妈做的,故A项错误;B项是作者计划的一部分,不是作者直接向妈妈要求的,故为错误选项;文章未提及要解雇厨师,故C项错误。

  • 第20题:

    单选题
    What does the letter say about Ms. Brancato?
    A

    She often travels within the company’s service area.

    B

    She is interested in purchasing car insurance.

    C

    She frequently drives between Montreal and Boston.

    D

    She recently moved to Quebec.


    正确答案: D
    解析:
    根据第1段第4句you are a frequent traveler in the region可知Brancato经常在这一地区内旅行,故选A。

  • 第21题:

    单选题
    What is suggested about Ms. Forsyth?
    A

    She is knowledgeable about cars.

    B

    Her employer will pay for her vehicle.

    C

    She is planning to buy her first vehicle

    D

    Her current car is unreliable.


    正确答案: C
    解析:
    根据邮件第二句“The car I own now --- a 1999 Datsun 350 hatchback --- keeps breaking down, so I am looking to replace it”,可知她现在的车总是出故障。D项正确。

  • 第22题:

    单选题
    What is the purpose of Ms. Walter’s letter?
    A

    To ask about the automated billing system

    B

    To update her contact information

    C

    To report receiving duplicate bills

    D

    To challenge the company’s assertions


    正确答案: A
    解析:
    回信的第1段开头提到燃气公司发布了Walter滞纳费用的通告,而她确信自己支付了费用,但并未收到交款凭条,故选D。assertion说法;主张。

  • 第23题:

    单选题
    What does the first letter require Ms. Walter to do?
    A

    Call the Customer Service Center

    B

    Send payment to the utilities firm

    C

    Review two bills from last year

    D

    Verify her account balance


    正确答案: C
    解析:
    根据第2段第3句If by April 15…your residence可知信中要求Ms. Walter在4月15日之前缴纳费用,否则中断服务,故选B。