参考答案和解析
正确答案:
【参考范文】
December 21, 2008
Dear Manager,
I am writing to you to complain about the mobile of SQ200, which I bought in the First Department Store 3 days ago. When I bought the mobile on December 19, it worked well and I paid for 1,500 RMB.
Since yesterday, the mobile has begun to work improperly. It was neither able to send the massage, nor take photos as well. It made me a lot of troubles. As the mobile was bought only for 3 days, I wish I could get a new one or refund.
I am looking forward to your immediate reply.
Yours faithfully,Wang Hua
解析:
应用文的书写要符合其规范。写信时要注意时间、称呼、正文、结语等的格式。正文部分要按照题目要求,不能漏写或误写。作为投诉信,要明确自己的投诉对象、投诉原因和目的。此外还要注意语言的得体性。