单选题Which feature is added when upgrading from IPCC Express Enhanced to IPCC Express Premium? （）A supervisory recording  B WrapUp timer  C sending e-mails  D keystroke macros  E text chat  

题目
单选题
Which feature is added when upgrading from IPCC Express Enhanced to IPCC Express Premium? （）
A

supervisory recording  

B

WrapUp timer  

C

sending e-mails  

D

keystroke macros  

E

text chat  

相似考题

1.A company is upgrading from DSL to a new T1. When the ISP sends a technician out, the technicianwill terminate the T1 at which of the following locations in the building?()A. Patch panelB. FirewallC. SwitchD. Demarc

2.Which three of the following are licensed Cisco CRS 4.0 software products?（）A、IPCC Express (Standard, Enhanced, or Premium) B、IP IVR C、Auto Attendant D、IPCC Express Cisco Agent Desktop E、IP Queue ManagerF、IP IVR Peripheral Gateway (PG)

3.Which feature is added when upgrading from IPCC Express Standard to Enhanced?（）A、text chat  B、Log Out/Not Ready reason codes C、WrapUp State  D、WrapUp timer  E、competency-based routing

4.Which of the following require physical CD/DVD media to be ordered and received prior to patching and/or upgrading IPCC Express 4.0?（）A、Major Release  B、Minor Release  C、Maintenance Release  D、Service Release  E、Engineering Special

参考答案和解析
正确答案： D
解析： 暂无解析
更多“Which feature is added when upgrading from IPCC Express Enha”相关问题

  • 第1题：

    Which feature is added when upgrading from IPCC Express Enhanced to IPCC Express Premium? （）

    • A、supervisory recording  
    • B、WrapUp timer  
    • C、sending e-mails  
    • D、keystroke macros  
    • E、text chat  

    正确答案:C

  • 第2题：

    What types of orders are exempt from using the IPCC Express Configuration and Ordering Tool?  （）

    • A、orders for coresident deployments  
    • B、orders for adding more seats  
    • C、orders for upgrading from standard  
    • D、orders with less than five seats  
    • E、all orders require using the IPCC Express Configuration and Ordering Tool 

    正确答案:E

  • 第3题：

    Which two features are added when upgrading from IPCC Express Standard to Enhanced? （）

    • A、Agent Routing  
    • B、Historical Reporting  
    • C、Conditional Routing  
    • D、Prioritized Queueing  
    • E、Agent Queueing

    正确答案:A,D

  • 第4题：

    What is the maximum number of CSQs that a call should be queued for when configuring IPCC Express?（）

    • A、15  
    • B、20  
    • C、25  
    • D、30  
    • E、40  
    • F、50 

    正确答案:C

  • 第5题：

    A company is upgrading from DSL to a new T1. When the ISP sends a technician out, the technicianwill terminate the T1 at which of the following locations in the building?（）

    • A、Patch panel
    • B、Firewall
    • C、Switch
    • D、Demarc

    正确答案:D

  • 第6题：

    Which installation method enables the quickest recovery in the event of failure when upgrading from AIX 5.3 to AIX 6.1？（）

    • A、Use alt_disk_install.
    • B、Apply the upgrade without commit.
    • C、Use a backup image from a NIM server.
    • D、Use a mksysb image from a locally attached DVD-RAM.

    正确答案:A

  • 第7题：

    In which scenario will you use the Flashback Version Query feature？（）

    • A、 when you want to restore a table that has been dropped from the Recycle Bin
    • B、 when you want to identify the transaction ID of the transaction that deleted some important records from a table
    • C、 when you want to recover the schema of a dropped user
    • D、when you want to restore a dropped tablespace

    正确答案:B

  • 第8题：

    多选题
    Which two of the following are valid CRS deployment scenarios?（）
    A

    IPCC Express communicating with the ICM via a standalone IPCC Gateway PG running on an expansion server

    B

    IPCC Express communicating with the ICM via a co-resident IPCC Gateway PG

    C

    IPCC Express using the IPCC Enterprise Outbound option

    D

    IPCC Express using the IPCC Enterprise CTI-OS Toolkit

    E

    IP IVR integrating with IPCC Enterprise to function as queue point and self-service platform


    正确答案： B,D
    解析： 暂无解析

  • 第9题：

    多选题
    Which two features are added when upgrading from IPCC Express Standard to Enhanced? （）
    A

    Agent Routing

    B

    Historical Reporting

    C

    Conditional Routing

    D

    Prioritized Queueing

    E

    Agent Queueing


    正确答案： B,A
    解析： 暂无解析

  • 第10题：

    单选题
    What types of orders are exempt from using the IPCC Express Configuration and Ordering Tool?  （）
    A

    orders for coresident deployments  

    B

    orders for adding more seats  

    C

    orders for upgrading from standard  

    D

    orders with less than five seats  

    E

    all orders require using the IPCC Express Configuration and Ordering Tool 


    正确答案： D
    解析： 暂无解析

  • 第11题：

    单选题
    Which of the following step libraries is included in the license for IPCC Express Standard? （）
    A

    ICM steps  

    B

    e-mail steps  

    C

    media steps 

    D

    database steps


    正确答案： A
    解析： 暂无解析

  • 第12题：

    多选题
    Which of the following require physical CD/DVD media to be ordered and received prior to patching and/or upgrading IPCC Express 4.0?（）
    A

    Major Release

    B

    Minor Release

    C

    Maintenance Release

    D

    Service Release

    E

    Engineering Special


    正确答案： D,E
    解析： 暂无解析

  • 第13题：

    When upgrading BIOS firmware, which of the following limits are MOST commonly increased? （）

    • A、CPU
    • B、USB capacity
    • C、Optical drive
    • D、RAM

    正确答案:D

  • 第14题：

    When configuring IPCC Express Enhanced, what is the maximum number of skills that an agent can be associated with? （）

    • A、15  
    • B、20  
    • C、25  
    • D、30  
    • E、40  
    • F、50

    正确答案:F

  • 第15题：

    Which two of the following are valid CRS deployment scenarios?（）

    • A、IPCC Express communicating with the ICM via a standalone IPCC Gateway PG running on an expansion server  
    • B、IPCC Express communicating with the ICM via a co-resident IPCC Gateway PG
    • C、IPCC Express using the IPCC Enterprise Outbound option  
    • D、IPCC Express using the IPCC Enterprise CTI-OS Toolkit  
    • E、IP IVR integrating with IPCC Enterprise to function as queue point and self-service platform

    正确答案:B,E

  • 第16题：

    An organization wants to collect an account number from a customer via IVR prompting. Then, using a keystroke macro, they want to pop the account number into the account number field in the agent's CRM desktop application. The keystroke macro will also initiate the CRM desktop application, executing a database lookup from the CRM Database server to retrieve the customer record. Assuming the organization wants the lowest cost solution,  what product does this organization need for this capability?（）

    • A、IPCC Express Standard  
    • B、IPCC Express Enhanced  
    • C、IPCC Express Premium  
    • D、IPCC Enterprise  
    • E、IP IVR

    正确答案:B

  • 第17题：

    A new array of hard drives has been added to an existing server； however， when the server is booted into the Windows OS the new drives fail to appear in My Computer.  From which of the following locations can the new storage drives be added？（）

    • A、 Format command
    • B、 Hypervisor
    • C、 Computer Management
    • D、 Disk Management
    • E、 Virtual Center

    正确答案:C,D

  • 第18题：

    In which scenario will you use the Flashback Transaction Query feature？（）

    • A、 when you want to restore an important table that is dropped from the Recycle Bin
    • B、 when you want to obtain the SQL statements to undo the deletion of some important records from a table by a transaction
    • C、when you want to restore a dropped user’s schema
    • D、 when a row of a table is updated many times within a specific time period and you want all the versions of the row in the specified time period

    正确答案:B

  • 第19题：

    单选题
    In which scenario will you use the Flashback Version Query feature？（）
    A

     when you want to restore a table that has been dropped from the Recycle Bin

    B

     when you want to identify the transaction ID of the transaction that deleted some important records from a table

    C

     when you want to recover the schema of a dropped user

    D

    when you want to restore a dropped tablespace


    正确答案： C
    解析： 暂无解析

  • 第20题：

    单选题
    Which feature is added when upgrading from IPCC Express Standard to Enhanced?（）
    A

    text chat  

    B

    Log Out/Not Ready reason codes 

    C

    WrapUp State  

    D

    WrapUp timer  

    E

    competency-based routing


    正确答案： C
    解析： 暂无解析

  • 第21题：

    多选题
    Which three are core server software components for IPCC Express?（）
    A

    CRS Engine

    B

    recording

    C

    Cisco Agent Desktop

    D

    monitoring

    E

    Cisco Supervisor Desktop


    正确答案： A,B
    解析： 暂无解析

  • 第22题：

    多选题
    Which two are features of IPCC Express Enhanced?（）
    A

    IVR Port Recording

    B

    HTTP Triggers

    C

    Supervisory Silent Monitoring

    D

    sending e-mails

    E

    Database Integration

    F

    keystroke macros


    正确答案： F,C
    解析： 暂无解析

  • 第23题：

    多选题
    A new array of hard drives has been added to an existing server; however, when the server is booted into the Windows OS the new drives fail to appear in My Computer. From which of the following locations can the new storage drives be added?（）
    A

    Format command

    B

    Hypervisor

    C

    Computer Management

    D

    Disk Management

    E

    Virtual Center


    正确答案： A,E
    解析： 暂无解析

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