单选题A technician receives an urgent call that the switch in accounting is down. Which of the followingshould the technician do FIRST to troubleshoot this issue?（）A Identity symptoms and problemsB Document the process and solutionsC Establish the most proba

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第2题：

A VPN connection is not working correctly and the technician is unable to ping the VPN server. Which of the following actions should the technician do FIRST?（）

• A、Call their local ISP
• B、Verify the IP information of the server
• C、Check their local Internet connection
• D、Verify the hostname of the server

第3题：

The network technician is troubleshooting a network issue by implementing a new security device.After installing and configuring the device, which of the following steps should the technician takeNEXT?（）

• A、Verity full system functionality
• B、Identify the main problem and question the user
• C、Document their findings, actions, and outcomes
• D、Escalate the issue to upper management

第4题：

A technician receives a laptop work order stating that the mouse pointer from the touchpad is moving randomly around the screen. Which of the following should the technician do FIRST？（）

• A、Reboot the computer.
• B、Replace the touchpad.
• C、Clean the touchpad.
• D、Update the driver.

第5题：

A customer calls in, talking constantly without allowing time for the technician to answer or ask questions. The technician decides to place the customer on hold to work on another issue and misses what the customer’s problem was. When the customer is finished explaining the issue, the technician asks the customer to summarize the problem again, which angers the customer. How could the technician have better handled the situation to avoid such a confrontation?（）

• A、The technician should have asked the customer to slow down and allow for a response to a few of the matters brought up in discussion.
• B、The technician should have allowed the customer to finish completely, and then return to the customer’s first point to build a structured discussion.
• C、The technician should have transferred the call to a supervisor, as the supervisor is better trained to handle such customers.
• D、The technician should have only asked closed-ended questions so the customer could not elaborate on the issues and the technician could troubleshoot the issue.

第6题：

A customer has a question about the repairs needed for their desktop computer. While asking their question to a technician, the technician receives a personal phone call on their cell phone. Which of the following should the technician do NEXT?（）

• A、Ask the customer to wait and answer the phone call.
• B、Talk on the phone while listening to the customer.
• C、Hand the phone to a coworker to answer the call.
• D、Silence the phone and then listen to the customer.

第7题：

A technician has fixed a reported issue with a heavily used software program and users have verified that the program is working correctly. Which of the following should the technician do NEXT？（）

• A、Document the process and update the baseline.
• B、Test the theory of probable cause and verify with the software vendor.
• C、Establish a plan of action to be included in the business impact analysis.
• D、Implement the software manufacturer workaround.

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第13题：

A user reports poor picture quality with a laptop connected to an LCD. Which of the followingshould the technician check FIRST for optimal picture quality?（）

• A、Native resolution
• B、Color depth
• C、Minimum brightness
• D、Maximum brightness

第14题：

A technician receives a computer for repair and observes that the fan on the power supply is not moving. Which of the following should the technician do？ （）

• A、Move the power supply voltage switch to 220 volts.
• B、Add an additional fan to help cool the computer.
• C、Replace the cable that attaches the power supply to the motherboard.
• D、Replace the power supply.

第15题：

A technician wants to compare a new server performance over a period of time. Which of the following should the technician do FIRST?（）

• A、Monitor processor performance logs
• B、Constantly check the task manager
• C、Use performance server logs
• D、Establish a baseline for the server

第16题：

A network technician is troubleshooting a network issue that has just been reported. Which of thefollowing troubleshooting steps should the technician take FIRST to help resolve this issue?（）

• A、Record the solution in the appropriate logs for future use.
• B、Ask the user who reported the issue what past documentation they have.
• C、Ask the user who reported the issue to explain the symptoms in detail.
• D、Record what steps should be taken to resolve the issue.

第17题：

A technician receives a call on monday morning that several computers will not connect to the network. The technician determines that the computers left on over the weekend are functional and those that were turned off over the weekend are not functioning. Which of the following is the MOST likely source of the problem?（）

• A、DHCP is not functioning.
• B、WINS needs to be restarted.
• C、DNS is not functioning.
• D、LDAP is not functioning.

第18题：

A technician receives an urgent call that the switch in accounting is down. Which of the followingshould the technician do FIRST to troubleshoot this issue?（）

• A、Identity symptoms and problems
• B、Document the process and solutions
• C、Establish the most probable cause
• D、Escalate if necessary.

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