单选题It may be inferred from the passage that _____.A customer service in Israel is now improvingB wealthy Israeli customers are hard to pleaseC the tourist industry has brought chain stores to IsraelD Israeli customers prefer foreign products to domestic o

题目
单选题
It may be inferred from the passage that _____.
A

customer service in Israel is now improving

B

wealthy Israeli customers are hard to please

C

the tourist industry has brought chain stores to Israel

D

Israeli customers prefer foreign products to domestic ones

相似考题

1.The service industry should view customers ________ God.A、onB、asC、in

2.4 Chris Jones is Managing Director of Supaserve, a medium-sized supermarket chain faced with intense competitionfrom larger competitors in their core food and drink markets. They are also finding it hard to respond to thesecompetitors moving into the sale of clothing and household goods. Supaserve has a reputation for friendly customercare and is looking at the feasibility of introducing an online shopping service, from which customers can order goodsfrom the comfort of their home and have them delivered, for a small charge, to their home.Chris recognises that the move to develop an online shopping service will require significant investment in newtechnology and support systems. He hopes a significant proportion of existing and most importantly, new customers,will be attracted to the new service.Required:(a) What bases for segmenting this new market would you recommend and what criteria will help determinewhether this segment is sufficiently attractive to commit to the necessary investment? (10 marks)

3.听力原文：From an early date bankers have made a charge for the services which they provide for their customers.(9)A．From an early date the banker have charged a commission for their services.B．From an early date the banker has an obligation to serve the customers.C．From an early date the customers have charged a commission.D．From an early date the customer has an obligation to serve the banker.

4.What can be learnt about Swiss watch industry from the passage?A. It targets rich people as its potential customers.B. It’s hard for the industry to beat its competitors.C. It wastes a huge amount of money in advertising.D. It’s easy for the industry to reinvent cheap watches.

更多“单选题It may be inferred from the passage that _____.A customer service in Israel is now improvingB wealthy Israeli customers are hard to pleaseC the tourist industry has brought chain stores to IsraelD Israeli customers prefer foreign products to domestic o”相关问题

  • 第1题：

    Directions: The following is an introduction of a company. After reading it, you should give brief answers to the five questions ( No.56 to No. 60) that follow. The answers （in not more than 3 words）should be written after the corresponding numbers on the Answer Sheet.

    Ditis Hong Kong Ltd is a manufacturer of security products and peripheral equipment, knowledge-based company. All of our managers has high technical education and fluently spoken English, Chinese, Japanese and Russian. We major in professional digital security products. Our products with advanced technology, stable performance, cost-effective, stylish design, excellent quality, has won the trust of customers and a wide range of popular.

     Being a professional manufacturer of security products, we value Innovation, Dedication and Superiority, and satisfy our customers by adding new designs and features to our products according to customers' needs.

      Our service & knowledge is second to none. We really appreciate your business and hope to deal with you again.

      We sincerely welcome customers to visit and give us your advice.

    41．What kind of company is Ditis Hong Kong Ltd?

        Ditis Hong Kong Ltd is a manufacturer of ________ and peripheral equipment, knowledge-based company.

    42. What’s the educational background of the managers in Ditis Hong Kong Ltd?

      All of our managers has ________________.

    43. What’s the major products of the company?

      They major in ______________ products. 

      44. How can the company satisfy its customers?

    It satisfies its customers by adding ____________ to our products according to customers' needs

      45. How about the service and knowledge of the company?

    Our service & knowledge is ___________.


    答案：41， security products；42，high technical education；43，security products；

    44，designs and features；45，second to none。

    解析：

    41，来自“Ditis Hong Kong Ltd is a manufacturer of security products and peripheral equipment, knowledge-based company. ”Ditis Hong Kong Ltd 是一家专业生产安全产品和外部设备产品的知识型公司。

    42，来自“All of our managers has high technical education and fluently spoken English, Chinese, Japanese and Russian. ”我们所有的经理都受过高等技术教育，英语、汉语、日语和俄语口语流利。

    43，来自“Being a professional manufacturer of security products”是一家专业的安全产品制造商。

    44，来自“by adding new designs and features to our products according to customers' needs.”根据客户的需要，为产品添加新的设计和特色。

    45，来自“Our service & knowledge is second to none. ”我们的服务和知识是首屈一指的。






  • 第2题：

    A service level agreement is an agreement between two or more parties, where one is the customer and the others are ( ).


    A. service brokers
    B. service providers
    C. service auditors
    D. key customers


    答案：B
    解析：
    分析：SLA协议是服务供方和客户间定义的一种双方认可的协议

  • 第3题：

    资料：Early Experiences
    If you've communicated a positive initial impression and customers decide to explore your product, can they discover the features and functions that help get them up to speed? Does your interface provide clear, streamlined paths free of unnecessary instructions, distracting visual elements, or unneeded features or functionality? Finally, how well does your product help customers get the benefits they want, or even lead them to benefits they were unaware of?
    Testing helps determine if customers find the terminology clear and jargon-free; whether the page and content is organized logically from their perspective; if processes-such as registration, checkout or upgrading-are efficient and easy to use; and if it's clear how to cancel a process or navigate to a specific function or location.
    Maturity
    Over time, discovering shortcuts and advanced functionality will help mature customers do their jobs more quickly. You'll want to test how these options are communicated and ensure that they address the needs of these customers without impacting the experience of other customers.
    Unless you test with actual users, your product team won't get a true perspective about what your product is like to use by the people who matter most the users themselves. This may seem obvious, but in many organizations, approximate customers-such as salespeople-are sometimes used to review products. After all, they have a lot of customer contact. But salespeople don't have the same motivations or context as customers. At best, this approach is risky. When you test with real users, usability tests ensure that all product stakeholders get a realistic, honest view of your product's effectiveness.
    If you have never watched a customer use your product, you might be in for a surprise. "Obvious" product assumptions may be challenged, or you might find that customers think differently about what value means to them. Whatever you discover, you'll unearth information to develop products that are more likely to be ones that your customers value.

    Which of the following is true?

    A.You should separate new and mature customers in testing your products.
    B.Approximate customers are equally valuable as real users.
    C.Salespeople have a lot of customer contact, so they have the same motivations as customers
    D.Usability test aims to please the customers

    答案：D
    解析：
    本题的问题是“以下哪一项是正确？” A选项“在测试产品时，应该将新老客户分开。”；根据主题句1，应该在不影响新客户体验的前提下满足老客户的需求，因此不是将新老客户分开对待。B选项“近似客户和真实的使用者有同样的价值”；C选项“销售人员有许多的客户联系，因此他们和客户有同样的动机。”；根据主题句2 ，销售人员和客户没有相同的动机，使用销售人员代替客户是有风险的，可以推断出近似客户和真实的使用者没有同样的价值。D选项“可用性测试的目的是让客户满意”。A、B、C三个选项都被排除了，D选项符合文意，故选D。

  • 第4题：

    The cisco lifecycle services approach for wireless solutions provides a framework for which of the following opportunities？（）

    • A、partners having a discussion with customers about the minimum service components needed to successfully deploy a wireless solution
    • B、customers determining a competitor’s strategy for adopting advanced technologies
    • C、partners choosing the right products for their customers
    • D、customers choosing the right products for their network
    • E、customers defining the correct strategy for advanced technology adoption

    正确答案:A

  • 第5题：

    （）links all suppliers and customers as a chain in a certain product or service.

    • A、Contract  
    • B、Business agreement  
    • C、Supply Chain  
    • D、Network

    正确答案:C

  • 第6题：

    The CUSTOMERS table has these columns: CUSTOMER_ID NUMBER(4) NOT NULL CUSTOMER_NAME VARCHAR2(100) NOT NULL STREET_ADDRESS VARCHAR2(150) CITY_ADDRESS VARCHAR2(50) STATE_ADDRESS VARCHAR2(50) PROVINCE_ADDRESS VARCHAR2(50) COUNTRY_ADDRESS VARCHAR2(50) POSTAL_CODE VARCHAR2(12) CUSTOMER_PHONE VARCHAR2(20) Which statement finds the rows in the CUSTOMERS table that do not have a postal code? （）

    • A、SELECT customer_id, customer_name FROM customers WHERE postal_code CONTAINS NULL;
    • B、SELECT customer_id, customer_name FROM customers WHER postal_code = ' ___________';
    • C、SELECT customer_id, customer_name FROM customers WHERE postal _ code IS NULL;
    • D、SELECT customer_id, customer_name FROM customers WHERE postal code IS NVL;
    • E、SELECT customer_id, customer_name FROM customers WHERE postal_code = NULL;

    正确答案:C

  • 第7题：

    单选题
    From the passage we see that the major function of advertising is to ______
    A

    use different media vehicles to popularize products.

    B

    help marketing realize its objectives.

    C

    arouse consumer’s interest in products.

    D

    reach different customers.


    正确答案： A
    解析：
    文章第一段第一句指出“The primary function of advertising is to communicate marketing objectives to selected target audiences.”，其中primary function与major function表达意思相同。可知广告的主要任务是帮助市场营销实现其目标，故选B。

  • 第8题：

    单选题
    You need to produce a report for mailing labels for all customers. The mailing label must have only the customer name and address. The CUSTOMERS table has these columns: CUST_ID NUMBER(4) NOT NULL CUST_NAME VARCHAR2(100) NOT NULL CUST_ADDRESS VARCHAR2(150) CUST_PHONE VARCHAR2(20) Which SELECT statement accomplishes this task?（）
    A

    SELECT* FROM customers;

    B

    SELECT name, address FROM customers;

    C

    SELECT id, name, address, phone FROM customers;

    D

    SELECT cust_name, cust_address FROM customers;

    E

    SELECT cust_id, cust_name, cust_address, cust_phone FROM customers;


    正确答案： C
    解析： 暂无解析

  • 第9题：

    单选题
    You need to produce a report for mailing labels for all customers. The mailing label must have only the customer name and address. The CUSTOMERS table has these columns: CUST_ID NUMBER(4) NOT NULL CUST_NAME VARCHAR2(100) NOT NULL CUST_ADDRESS VARCHAR2(150) CUST_PHONE VARCHAR2(20) Which SELECT statement accomplishes this task?（）
    A

    SELECT* FROM customers;

    B

    SELECT name, address FROM customers;

    C

    SELECT id, name, address, phone FROM customers;

    D

    SELECT cust_name, cust_address FROM customers;

    E

    SELECT cust_id, cust_name, cust_address, cust_phone FROM customers;


    正确答案： E
    解析： 暂无解析

  • 第10题：

    单选题
    It may be inferred from the passage that _____.
    A

    customer service in Israel is now improving

    B

    wealthy Israeli customers are hard to please

    C

    the tourist industry has brought chain stores to Israel

    D

    Israeli customers prefer foreign products to domestic ones


    正确答案： D
    解析：
    推论题。文章讲述高水准竞争使以色列各个公司的服务都有了不同程度的提高，A项与原文是同义转述。

  • 第11题：

    单选题
    It can be inferred from the passage that the minimal basis for a complaint to the international Trade Commission is which of the following?
    A

    A foreign competitor has received a subsidy from a foreign government.

    B

    A foreign competitor has substantially increased the volume of products shipped to the United States.

    C

    A foreign competitor selling products in the United States at less than fair market value.

    D

    The company requesting import relief has been injured by the sale of imports in the United States.


    正确答案： B
    解析：
    从文章第一段第二句可知A项是抱怨的其中一个根据，第三句可知C也是其中一个原因，文章第二段集中说明国内公司申请法律保护却受到进口的严重影响，这是抱怨的最终给要得原因，所以D正确，而文章并没有提到大量提高进口产品的数量。

  • 第12题：

    单选题
    Which is the most accurate statement regarding the business requirements development service component in the prepare phase. Select exactly 1 answer（s） from the following：（）。
    A

    Determine the appropriate cooling temperature for a customers server room

    B

    Analyze the customers business requirements for a proposed solution

    C

    Analyze a customers ongoing operational requirements

    D

    Identify a customers technology requirements


    正确答案： D
    解析： 暂无解析

  • 第13题：

    You need to produce a report for mailing labels for all customers. The mailing label must have only the customer name and address. The CUSTOMERS table has these columns:CUST_ID NUMBER(4) NOT NULLCUST_NAME VARCHAR2(100) NOT NULLCUST_ADDRESS VARCHAR2(150)CUST_PHONE VARCHAR2(20)Which SELECT statement accomplishes this task?（）

    A. SELECT* FROM customers;

    B. SELECT name, address FROM customers;

    C. SELECT id, name, address, phone FROM customers;

    D. SELECT cust_name, cust_address FROM customers;

    E. SELECT cust_id, cust_name, cust_address, cust_phone FROM customers;


    参考答案：D

  • 第14题：

    The United States, which is a____of the Middle East peace talks，says Israeli settlements are an obstacle to peace, and the issue has strained relations with Israel’s right-wing government.

    A.volunteer
    B.investor
    C.contributor
    D.sponsor

    答案：D
    解析：
    本题考察名词辨析。题目意为“作为中东和平谈判的发起者——美国认为，以色列定居点是和平的一个障碍，并且这个问题加剧了和以色列右翼政府的关系。”选项A意为“志愿者”；选项B意为“投资者”；选项C意为“贡献者，捐助者”；选项D意为“发起者，倡议者”。根据题干，选项D符合题意。
    　　

  • 第15题：

    资料：With 55% of consumers' customer service interactions starting online and 63% of adults using their smartphone several times a month to seek customer service， your mobile customer service tactics are more important than ever.
    A strong mobile customer service strategy will not only help you avoid losing customers， it can help you gain new ones and impact the bottom line.
    Think fast or drop the ball
    When it comes to customer service， speed is key. If my credit card stops working. or if I am trying to find the gate to my flight， or if I just lost cell reception， I needed the response five minutes ago. When customers do get in touch， it's important to act fast to get them the information they need. Forty-two percent of American shoppers complaining on social channels expect a brand to respond within the hour， and 57% expect the same level of timely customer service via social media at night and on the weekends as during business hours.
    Customers， however， are not just looking for speedy responses. We're accustomed to having all the information we need at our fingertips. According to Forrester. SS% of shoppers are likely to abandon their online purchase if they can't quickly find an answer to their question and 30% of users considering abandoning a purchase if a site is not mobile optimized， whether that’s on your website or via your social media platforms.
    Make sure that doesn't happen to you by thinking through potential questions your customers may have， and identifying any missing or incorrect information before customers need to reach out. Additionally， ensure your customer service contact info（whether that's a contact form， email address or social media handle） are readily available on all mobile website pages. The fewer chicks we have to make to get the information we seek， the better！

    Why is a strong mobile customer service strategy critical?

    A.It forbids customers to go.
    B.It helps you gain new customers.
    C.Because of customers are using their smartphone to seek customer service.
    D.It prevent losing customers entirety.

    答案：B
    解析：
    本题问的是“为什么强大的移动客户服务策略至关重要？”A选项“阻止顾客流失”；B选项“它可以帮助您获得新客户”；C选项“因为55％的客户正在使用智能手机寻求客户服务”；D选项“它可以防止失去客户”。根据主题句可知，能够帮助增加新的客户，B选项正确。

  • 第16题：

    Company could reject the products back from its customers.


    正确答案:错误

  • 第17题：

    The CUSTOMERS table has these columns: CUSTOMER_ID NUMBER(4) NOT NULL CUSTOMER_NAME VARCHAR2(100) NOT NULL STREET_ADDRESS VARCHAR2(150) CITY_ADDRESS VARCHAR2(50) STATE_ADDRESS VARCHAR2(50) PROVINCE_ADDRESS VARCHAR2(50) COUNTRY_ADDRESS VARCHAR2(50) POSTAL_CODE VARCHAR2(12) CUSTOMER_PHONE VARCHAR2(20) The CUSTOMER_ID column is the primary key for the table. Which two statements find the number of customers? （）

    • A、SELECT TOTAL(*) FROM customer;
    • B、SELECT COUNT(*) FROM customer;
    • C、SELECT TOTAL(customer_id) FROM customer;
    • D、SELECT COUNT(customer_id) FROM customer;
    • E、SELECT COUNT(customers) FROM customer;
    • F、SELECT TOTAL(customer_name) FROM customer;

    正确答案:B,D

  • 第18题：

    单选题
    （）links all suppliers and customers as a chain in a certain product or service.
    A

    Contract 

    B

    Business agreement 

    C

    supply chain 

    D

    network


    正确答案： A
    解析： 暂无解析

  • 第19题：

    单选题
    Which service component within the prepare phase recommends the appropriate technology strategy to address a business requirement of the customer？ Select exactly 1 answer（s） from the following：（）。
    A

    identifying what a customer requires from a proposed solution

    B

    analyzes the customers business requirements and recommends the appropriate Cisco technologies to meet business requirements

    C

    determining what end-user training a customer requires

    D

    addressing a customer’s physical requirements


    正确答案： D
    解析： 暂无解析

  • 第20题：

    单选题
    It can be inferred from the passage that the writer suggests companies should
    A

    attract the more profitable customers.

    B

    pay equal attention to all the customers.

    C

    increase the investments in customer loyalty.

    D

    focus only on loyal customers.


    正确答案： C
    解析：
    从第五段第二、三句“…companies will have to find ways to measure the relationship between loyalty and profitability so that they can better identify which customers to focus on and which to ignore”可以推测作者建议公司要吸引那些可以带来利益的顾客。故选A。

  • 第21题：

    单选题
    The CUSTOMERS table has these columns: CUSTOMER_ID NUMBER(4) NOT NULL CUSTOMER_NAME VARCHAR2(100) NOT NULL STREET_ADDRESS VARCHAR2(150) CITY_ADDRESS VARCHAR2(50) STATE_ADDRESS VARCHAR2(50) PROVINCE_ADDRESS VARCHAR2(50) COUNTRY_ADDRESS VARCHAR2(50) POSTAL_CODE VARCHAR2(12) CUSTOMER_PHONE VARCHAR2(20) Which statement finds the rows in the CUSTOMERS table that do not have a postal code? （）
    A

    SELECT customer_id, customer_name FROM customers WHERE postal_code CONTAINS NULL;

    B

    SELECT customer_id, customer_name FROM customers WHER postal_code = ' ___________';

    C

    SELECT customer_id, customer_name FROM customers WHERE postal _ code IS NULL;

    D

    SELECT customer_id, customer_name FROM customers WHERE postal code IS NVL;

    E

    SELECT customer_id, customer_name FROM customers WHERE postal_code = NULL;


    正确答案： A
    解析： 暂无解析

  • 第22题：

    单选题
    According to the research findings, the customers who will bring in more profit are those who
    A

    are regarded as loyal customers.

    B

    happen to buy the products from a company.

    C

    trust the quality of the products from a company.

    D

    care little about prices of the products.


    正确答案： C
    解析：
    文中第三段最后一句话指出“Conversely，about half of the most profitable customers…buying a great deal of high-margin products in a short time before completely disappearing.”，由此可知“那些在很短时间内在一家公司买很多高价产品的顾客会给公司带来最多的利润”，故选项B符合题意。

  • 第23题：

    单选题
    You need to produce a report for mailing labels for all customers. The mailing label must have only the customer name and address. The CUSTOMERS table has these columns: Which SELECT statement accomplishes this task?（）
    A

    SELECT*   FROM customers;

    B

    SELECT name, address   FROM customers;

    C

    SELECT id, name, address, phone   FROM customers;

    D

    SELECT cust_name, cust_address   FROM customers;

    E

    SELECT cust_id, cust_name, cust_address, cust_phone   FROM customers;


    正确答案： D
    解析： 暂无解析

  • 第24题：

    ( 难度：中等)在Hive中，以下哪个SQL语句是错误的
    A.hive＞ SELECT ID, NAME, o.AMOUNT, o.DATE
    ＞ FROM CUSTOMERS c
    ＞ LEFT OUTER JOIN ORDERS o
    ＞ ON (ID = o.CUSTOMER_ID);
    B.hive＞ SELECT ID, NAME, o.AMOUNT, o.DATE
    ＞ FROM CUSTOMERS c
    ＞ RIGHT OUTER JOIN ORDERS o
    ＞ ON (ID = o.CUSTOMER_ID);
    C.hive＞ SELECT ID, NAME, o.AMOUNT, o.DATE
    ＞ FROM CUSTOMERS c
    ＞ FULL OUTER JOIN ORDERS o
    ＞ ON (ID = o.CUSTOMER_ID);
    D.hive＞ SELECT ID, NAME, o.AMOUNT, o.DATE
    ＞ FROM CUSTOMERS c
    ＞ FULL OUTER JOIN ORDERS o
    ＞ ON (ID = o.CUSTOMER_ID OR Name = o.Name);

    答案:D

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