单选题Failure to meet customer needs can lead to______.A overemphasis on the service format.B decreased corporate revenue.C misunderstanding of customer satisfaction.D customers’ complaints.

题目
单选题
Failure to meet customer needs can lead to______.
A

overemphasis on the service format.

B

decreased corporate revenue.

C

misunderstanding of customer satisfaction.

D

customers’ complaints.

相似考题

1.An industrial corporate can meet its financial needs by seeking funds from the capital market.A．RightB．WrongC．Doesn't say

2.A customer is trying to decide which 802.1X inner protocol to use on their network. The customer requires that nopasswords be sent across the network in plain text, that the protocol be supported by the Windows native supplicant,and that the protocol supports password changes at Layer 2.Which protocol would meet the customers needs?（）A. EAP-TLSB. EAP-MD5C. PAPD. EAP-MSCHAPv2

3.A service level agreement is an agreement between two or more parties, where one is the customer and the others are ( ).A. service brokers B. service providers C. service auditors D. key customers

4.Every organization needs a procedure for resolving customer complaints.()

更多“单选题Failure to meet customer needs can lead to______.A overemphasis on the service format.B decreased corporate revenue.C misunderstanding of customer satisfaction.D customers’ complaints.”相关问题

  • 第1题：

    资料：With 55% of consumers' customer service interactions starting online and 63% of adults using their smartphone several times a month to seek customer service， your mobile customer service tactics are more important than ever.
    A strong mobile customer service strategy will not only help you avoid losing customers， it can help you gain new ones and impact the bottom line.
    Think fast or drop the ball
    When it comes to customer service， speed is key. If my credit card stops working. or if I am trying to find the gate to my flight， or if I just lost cell reception， I needed the response five minutes ago. When customers do get in touch， it's important to act fast to get them the information they need. Forty-two percent of American shoppers complaining on social channels expect a brand to respond within the hour， and 57% expect the same level of timely customer service via social media at night and on the weekends as during business hours.
    Customers， however， are not just looking for speedy responses. We're accustomed to having all the information we need at our fingertips. According to Forrester. SS% of shoppers are likely to abandon their online purchase if they can't quickly find an answer to their question and 30% of users considering abandoning a purchase if a site is not mobile optimized， whether that’s on your website or via your social media platforms.
    Make sure that doesn't happen to you by thinking through potential questions your customers may have， and identifying any missing or incorrect information before customers need to reach out. Additionally， ensure your customer service contact info（whether that's a contact form， email address or social media handle） are readily available on all mobile website pages. The fewer chicks we have to make to get the information we seek， the better！

    What does “accustomed to” mean?

    A.Expectant
    B.Letting the customers to do
    C.Used to
    D.Paying customs duties

    答案：C
    解析：
    本题问的是“accustomed to”是什么意思？”A选项“期待的”；B选项“让客户去做”；C选项“习惯了”；D选项“支付关税”。根据主题句可知，应为“习惯于”的意思，C选项正确。

  • 第2题：

    资料：With 55% of consumers' customer service interactions starting online and 63% of adults using their smartphone several times a month to seek customer service， your mobile customer service tactics are more important than ever.
    A strong mobile customer service strategy will not only help you avoid losing customers， it can help you gain new ones and impact the bottom line.
    Think fast or drop the ball
    When it comes to customer service， speed is key. If my credit card stops working. or if I am trying to find the gate to my flight， or if I just lost cell reception， I needed the response five minutes ago. When customers do get in touch， it's important to act fast to get them the information they need. Forty-two percent of American shoppers complaining on social channels expect a brand to respond within the hour， and 57% expect the same level of timely customer service via social media at night and on the weekends as during business hours.
    Customers， however， are not just looking for speedy responses. We're accustomed to having all the information we need at our fingertips. According to Forrester. SS% of shoppers are likely to abandon their online purchase if they can't quickly find an answer to their question and 30% of users considering abandoning a purchase if a site is not mobile optimized， whether that’s on your website or via your social media platforms.
    Make sure that doesn't happen to you by thinking through potential questions your customers may have， and identifying any missing or incorrect information before customers need to reach out. Additionally， ensure your customer service contact info（whether that's a contact form， email address or social media handle） are readily available on all mobile website pages. The fewer chicks we have to make to get the information we seek， the better！

    What is the main suggestion of this article?

    A.Identifying any missing or incorrect information before customers need to reach out
    B.Make online customer service easy and quick for customers.
    C.Avoid losing customers， it can help you gain new ones and impact the bottom line.
    D.ensure your customer service contact info are readily available on all mobile website pages.

    答案：B
    解析：
    本题问的是“文章的主要建议是什么？”A选项“在客户需要联系之前识别任何遗漏或不正确的信息”；B选项“为客户提供方便快捷的在线客服”；C选项“避免失去客户，它可以帮助您获得新客户并影响盈利”；D选项“确保您的客户服务联系信息随时可在所有移动网站页面上获得”。根据主题句可知，这篇文章主要谈到是在线客户服务，提出客户的要求和经营者需要做到的是快速和便捷，B选项正确。

  • 第3题：

    A customer is trying to decide which 802.1X inner protocol to use on their network. The customer requires that nopasswords be sent across the network in plain text, that the protocol be supported by the Windows native supplicant,and that the protocol supports password changes at Layer 2. Which protocol would meet the customers needs?（）

    • A、EAP-TLS
    • B、EAP-MD5
    • C、PAP
    • D、EAP-MSCHAPv2

    正确答案:D

  • 第4题：

    Which service component within the prepare phase recommends the appropriate technology strategy to address a business requirement of the customer？ Select exactly 1 answer（s） from the following：（）。

    • A、identifying what a customer requires from a proposed solution
    • B、analyzes the customers business requirements and recommends the appropriate Cisco technologies to meet business requirements
    • C、determining what end-user training a customer requires
    • D、addressing a customer’s physical requirements

    正确答案:B

  • 第5题：

    Which of the following WebSphere Commerce user roles can create new customer care queues？（）

    • A、Account Representative
    • B、Customer Service Representative
    • C、Logistics Manager
    • D、Customer Service Supervisor

    正确答案:D

  • 第6题：

    You need to design a hosting service option for customers who want to access their databases by using their own Active Directory domain accounts. What should you do？（）

    • A、Design a hosting service option that duplicates each customer’s domain user account as SQL Serverlogin account.
    • B、Design a hosting service option that provides VPN-based connectivity from each customer’s network tothe SQL Server computer that hosts that customer’s daabase or databases.
    • C、Design a hosting service option that provides a dedicated server to each customer.Join that server to that customer’s Active Directory domain
    • D、Design a hosting service option that configures a unique instance of SQL Server 2005 for each customer.Configure that instance to use Integrated Windows authentication.

    正确答案:C

  • 第7题：

    单选题
    What is the premise of “customer satisfaction level”, according to the passage?
    A

    Good service and quality.

    B

    Different treatments to different customer groups.

    C

    Making money.

    D

    Full understanding of customer needs.


    正确答案： D
    解析：
    语义理解题。由文中列举的两个例子可知，优质的商品和服务并不一定能提高消费者满意度，故排除A项。差异对待是让客户满意的方法而非前提，故排除B项。盈利是目的而非前提，故排除C项。文章最后一段提到，在考虑客户满意度时首先要全面了解客户的需求，故答案为D项。

  • 第8题：

    多选题
    What are three benefit that the Smart Business Architecture provides to customers?（）
    A

    enables efficient customer serviceeffctiveness

    B

    provides anempowered fronline workforce

    C

    createsA more informed management.

    D

    generates customer-specific configurations

    E

    automatically matches customer needs to solutions

    F

    provides an ROI analysis for decision-makers


    正确答案： D,C
    解析： 暂无解析

  • 第9题：

    单选题
    The high-tech corporate service provider produced a costing scheme in order to
    A

    find out the most loyal customer.

    B

    reduce the investment in generating customer loyalty.

    C

    launch a campaign to find out the potential customers.

    D

    observe the relationship between customer loyalty and profit.


    正确答案： A
    解析：
    关于该公司制作成本图的目的，第二段最后一句提到“Executives were curious to see just what payoff they were getting from their $2 million annual investment in customer loyalty．”，与选项D（找出顾客忠诚度和利润之间的关系）含义相同。

  • 第10题：

    单选题
    You are Cisco Channel Partner Account Manager. Which service component within the preparephase recommends the appropriate technology strategy to address a business requirement of the customer？（）
    A

     finding out what a customer requires from a proposed solution

    B

     analyzes the customer’s business requirements and recommends the appropriate Cisco technologies to meet business requirements

    C

     finding out what end-user training a customer requires

    D

     finding out a customer’s physical requirements


    正确答案： C
    解析： 暂无解析

  • 第11题：

    单选题
    A customer is trying to decide which 802.1X inner protocol to use on their network. The customer requires that nopasswords be sent across the network in plain text, that the protocol be supported by the Windows native supplicant,and that the protocol supports password changes at Layer 2. Which protocol would meet the customers needs?（）
    A

    EAP-TLS

    B

    EAP-MD5

    C

    PAP

    D

    EAP-MSCHAPv2


    正确答案： C
    解析： 暂无解析

  • 第12题：

    单选题
    Companycom is trying to communicate with the service processor of the a new p5 590. However, the customer can not access the service processor. What needs to be done to fix this problem?（）
    A

    Enable DHCP server on the HMC

    B

    Configure host name and IP address on DNS server

    C

    Manually set the IP address of the service processor

    D

    Connect a RS-232 cable from the HMC to the service processor


    正确答案： A
    解析： 暂无解析

  • 第13题：

    资料：With 55% of consumers' customer service interactions starting online and 63% of adults using their smartphone several times a month to seek customer service， your mobile customer service tactics are more important than ever.
    A strong mobile customer service strategy will not only help you avoid losing customers， it can help you gain new ones and impact the bottom line.
    Think fast or drop the ball
    When it comes to customer service， speed is key. If my credit card stops working. or if I am trying to find the gate to my flight， or if I just lost cell reception， I needed the response five minutes ago. When customers do get in touch， it's important to act fast to get them the information they need. Forty-two percent of American shoppers complaining on social channels expect a brand to respond within the hour， and 57% expect the same level of timely customer service via social media at night and on the weekends as during business hours.
    Customers， however， are not just looking for speedy responses. We're accustomed to having all the information we need at our fingertips. According to Forrester. SS% of shoppers are likely to abandon their online purchase if they can't quickly find an answer to their question and 30% of users considering abandoning a purchase if a site is not mobile optimized， whether that’s on your website or via your social media platforms.
    Make sure that doesn't happen to you by thinking through potential questions your customers may have， and identifying any missing or incorrect information before customers need to reach out. Additionally， ensure your customer service contact info（whether that's a contact form， email address or social media handle） are readily available on all mobile website pages. The fewer chicks we have to make to get the information we seek， the better！

    Why is a strong mobile customer service strategy critical?

    A.It forbids customers to go.
    B.It helps you gain new customers.
    C.Because of customers are using their smartphone to seek customer service.
    D.It prevent losing customers entirety.

    答案：B
    解析：
    本题问的是“为什么强大的移动客户服务策略至关重要？”A选项“阻止顾客流失”；B选项“它可以帮助您获得新客户”；C选项“因为55％的客户正在使用智能手机寻求客户服务”；D选项“它可以防止失去客户”。根据主题句可知，能够帮助增加新的客户，B选项正确。

  • 第14题：

    资料：With 55% of consumers' customer service interactions starting online and 63% of adults using their smartphone several times a month to seek customer service， your mobile customer service tactics are more important than ever.
    A strong mobile customer service strategy will not only help you avoid losing customers， it can help you gain new ones and impact the bottom line.
    Think fast or drop the ball
    When it comes to customer service， speed is key. If my credit card stops working. or if I am trying to find the gate to my flight， or if I just lost cell reception， I needed the response five minutes ago. When customers do get in touch， it's important to act fast to get them the information they need. Forty-two percent of American shoppers complaining on social channels expect a brand to respond within the hour， and 57% expect the same level of timely customer service via social media at night and on the weekends as during business hours.
    Customers， however， are not just looking for speedy responses. We're accustomed to having all the information we need at our fingertips. According to Forrester. SS% of shoppers are likely to abandon their online purchase if they can't quickly find an answer to their question and 30% of users considering abandoning a purchase if a site is not mobile optimized， whether that’s on your website or via your social media platforms.
    Make sure that doesn't happen to you by thinking through potential questions your customers may have， and identifying any missing or incorrect information before customers need to reach out. Additionally， ensure your customer service contact info（whether that's a contact form， email address or social media handle） are readily available on all mobile website pages. The fewer chicks we have to make to get the information we seek， the better！

    How many people first turn to on-line channels when they seek customer service?

    A.C
    D.D

    答案：B
    解析：
    本题问的是“有多少人在寻求客户服务时首先转向在线渠道？”根据主题句可知，是的人，B选项正确。

  • 第15题：

    Which service component within the prepare phase recommends the appropriate technology strategy to address a business requirement of the customer？（）

    • A、 identifying what a customer requires from a proposed solution
    • B、 analyzes the customer s business requirements and recommends the appropriate Cisco technologies to meet business requirements
    • C、 determining what end-user training a customer requires
    • D、 addressinga customer s physical requirements

    正确答案:B

  • 第16题：

    What are three benefit that the Smart Business Architecture provides to customers?（）

    • A、enables efficient customer serviceeffctiveness
    • B、provides anempowered fronline workforce
    • C、createsA more informed management.
    • D、generates customer-specific configurations
    • E、automatically matches customer needs to solutions
    • F、provides an ROI analysis for decision-makers

    正确答案:A,B,D

  • 第17题：

    A customer runs an application on a supported 8-way x445.  The customer needs to monitor operations and wants to be alerted when problems arise.  Which TWO of the following can be configured in IBM Director Base Pack to monitor the customer’s operations？（）

    • A、Fan operation
    • B、Bottleneck analysis
    • C、Power supply operations
    • D、Planned versus unplanned outages
    • E、Application predictive failure analysis

    正确答案:A,C

  • 第18题：

    单选题
    Which service component within the prepare phase recommends the appropriate technology strategy to address a business requirement of the customer？ Select exactly 1 answer（s） from the following：（）。
    A

    identifying what a customer requires from a proposed solution

    B

    analyzes the customers business requirements and recommends the appropriate Cisco technologies to meet business requirements

    C

    determining what end-user training a customer requires

    D

    addressing a customer’s physical requirements


    正确答案： D
    解析： 暂无解析

  • 第19题：

    单选题
    Which service component within the prepare phase recommends the appropriate technology strategy to address a business requirement of the customer？（）
    A

     identifying what a customer requires from a proposed solution

    B

     analyzes the customer s business requirements and recommends the appropriate Cisco technologies to meet business requirements

    C

     determining what end-user training a customer requires

    D

     addressinga customer s physical requirements


    正确答案： A
    解析： 暂无解析

  • 第20题：

    单选题
    You need to design a hosting service option for customers who want to access their databases by using their own Active Directory domain accounts. What should you do？（）
    A

    Design a hosting service option that duplicates each customer’s domain user account as SQL Serverlogin account.

    B

    Design a hosting service option that provides VPN-based connectivity from each customer’s network tothe SQL Server computer that hosts that customer’s daabase or databases.

    C

    Design a hosting service option that provides a dedicated server to each customer.Join that server to that customer’s Active Directory domain

    D

    Design a hosting service option that configures a unique instance of SQL Server 2005 for each customer.Configure that instance to use Integrated Windows authentication.


    正确答案： C
    解析： 暂无解析

  • 第21题：

    单选题
    Failure to meet customer needs can lead to_____.
    A

    overemphasis on the service format

    B

    decreased corporate revenue

    C

    misunderstanding of customer satisfaction

    D

    customers’ complaints


    正确答案： D
    解析：
    推断题。根据题干关键词可定位到倒数第二段。该段中提到，对服务形式的过分强调和对消费者满意度的误解都是导致不能满足消费者需求的原因而非结果，故A、C项均可排除。D项在文中没有提及，属于无中生有，故排除。文章中提到，服务和质量的好坏是由其是否满足消费者的基本需求决定的，而不是由生产商决定的。由此可知，无法满足消费者的需求会使生产商处于不利的位置，并可能对其收入造成影响，因此答案为B项。

  • 第22题：

    多选题
    A customer runs an application on a supported 8-way x445.  The customer needs to monitor operations and wants to be alerted when problems arise.  Which TWO of the following can be configured in IBM Director Base Pack to monitor the customer’s operations？（）
    A

    Fan operation

    B

    Bottleneck analysis

    C

    Power supply operations

    D

    Planned versus unplanned outages

    E

    Application predictive failure analysis


    正确答案： C,B
    解析： 暂无解析

  • 第23题：

    单选题
    The reviewer finds the information about customer service very useful because
    A

    his company doesn’t have enough staff to provide good customer service.

    B

    the sales in his company is decreasing gradually.

    C

    the customers’ complaints are on the rise.


    正确答案： B
    解析：
    根据第四段第一句话中的非限定性定语从句可以判断出“which is struggling to maintain excellent customer service at a time when sakes are(thankfully)outpacing customer service rep availability”书评人所在的公司正在面对的问题，也就是在销售的增长幅度超过了客户服务代表人数的增长的情况下，怎样仍能保持优质的客户服务。选项B所表述的内容与原文的意思相反，选项C未提及。因此正确选项为A。

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