问答题When a consumer finds that an item she or he bought is in faulty or in　　　 　1．______some other way does not live to the manufacturer’s claim for it, the first　　　　 2．______step is to present the warranty or any other records which might help, at thestore

When a teacher corrects the errors of his/her students,what measures shouldn’t ，he/she use at first?

A.To give the students who makes error the first opportunity to correct it.
B.To get other students to correct it,
C.To correct the student directly.
D.To hint students their errors.

共用题干
第三篇

Karen Rusa was a 30-year-old woman and the mother of four children. For the past several months Karen had been experiencing repetitive thoughts that centered around her children's safety. She frequently found herself imagining that a serious accident had occurred;she was unable to put these thoughts out of her mind.On one such occasion she imagined that her son,Alan,had broken his leg playing football at school. There was no reason to believe that an accident had occurred,but she kept thinking about the possibility until she finally called the school to see if Alan was all right. Even after receiving their assurance that he had not been hurt,she described herself as being somewhat surprised when he later arrived home unharmed.Karen also noted that her daily routine was seriously hampered by an extensive series of counting work that she performed throughout each day.Specific numbers come to have a special meaning to her;she found that her preoccupation with these numbers was interfering with her ability to perform everyday activities.One example was grocery shopping. Karen believed that if she selected the first item,some dreadful thing would happen to her first child, if she selected the second item,some unknown disaster wonld fall on her second child, and so on for the four children.Karen's preoccupation with numbers extended to other activities, most notable the pattern in which she smoked cigarettes and drank coffee.If she had one cigarette, she believed that she had to smoke at least four in a row or one of her children would be harmed in some way. If she drank one cup of coffee,she felt compelled to drink four. Karen acknowledged the unreasonableness of these rules,but,nevertheless,maintained that she felt more comfortable,when she observed them earnestly.When she was occasionally in too great a hurry to observe these rules, she experienced considerable anxiety in the form of a subjective feeling of dread and fear. She described herself as tense,uneasy and unable to relax during these periods.

What does the word"preoccupation"mean?
A:Love.
B:Hobby.
C:Hate.
D:Obsession.

共用题干
第三篇

Karen Rusa was a 30-year-old woman and the mother of four children. For the past several months Karen had been experiencing repetitive thoughts that centered around her children's safety. She frequently found herself imagining that a serious accident had occurred;she was unable to put these thoughts out of her mind.On one such occasion she imagined that her son,Alan,had broken his leg playing football at school. There was no reason to believe that an accident had occurred,but she kept thinking about the possibility until she finally called the school to see if Alan was all right. Even after receiving their assurance that he had not been hurt,she described herself as being somewhat surprised when he later arrived home unharmed.Karen also noted that her daily routine was seriously hampered by an extensive series of counting work that she performed throughout each day.Specific numbers come to have a special meaning to her;she found that her preoccupation with these numbers was interfering with her ability to perform everyday activities.One example was grocery shopping. Karen believed that if she selected the first item,some dreadful thing would happen to her first child, if she selected the second item,some unknown disaster wonld fall on her second child, and so on for the four children.Karen's preoccupation with numbers extended to other activities, most notable the pattern in which she smoked cigarettes and drank coffee.If she had one cigarette, she believed that she had to smoke at least four in a row or one of her children would be harmed in some way. If she drank one cup of coffee,she felt compelled to drink four. Karen acknowledged the unreasonableness of these rules,but,nevertheless,maintained that she felt more comfortable,when she observed them earnestly.When she was occasionally in too great a hurry to observe these rules, she experienced considerable anxiety in the form of a subjective feeling of dread and fear. She described herself as tense,uneasy and unable to relax during these periods.

The main idea of the passage is to______.
A:describe a woman who suffered from a psychological disease
B:warn the readers against any imagination
C:explain the reason why Karen had such fanciful thoughts
D:present a case for the readers to study

资料：When a consumer finds that an item she or he bought is faulty or in some other way does not live up to the manufacturer's claims， the first step is to present the warranty， or any other records which might help. at the store of purchase. In most cases，this action will produce results. However， if it does not， there are various means the consumer may use to gain satisfaction A simple and common method used by many consumers is to complain directly to the store manager. In general， the “higher up” his or her complaint， the faster he or she can expect it to be settled. In such a case， it is usually settled in the consumer's favor， assuming he or she has a just claim.
Consumers should complain in person whenever possible， but if they cannot get to the place of purchase， it is acceptable to phone or write the complaint in a letter.
Complaining is usually most effective when it is done politely but firmly， and especially when the consumer can demonstrate what is wrong with the item in question If this cannot be done， the consumer will succeed best by presenting specific information as to what is wrong. rather than by making general statements. For example，“The left speaker does not work at all and the sound coming out of the right one is unclear” is better than “This stereo does not work” The store manager may advice the consumer to write to the manufacturer. If so， the consumer should do this， stating the complaint as politely and firmly as possible. If a polite complaint does not achieve the desired result， the consumer can go to a step further. She or he can threaten to take the seller to court or report the seller to a private or public organization responsible for protecting consumer's rights.

When a consumer finds that an item she or he bought is faulty， what should she/he do first?

A.To ask for help from the shop assistants
B.To show the written promise by the company
C.To post it online
D.To complain to the company

资料：When a consumer finds that an item she or he bought is faulty or in some other way does not live up to the manufacturer's claims， the first step is to present the warranty， or any other records which might help. at the store of purchase. In most cases，this action will produce results. However， if it does not， there are various means the consumer may use to gain satisfaction A simple and common method used by many consumers is to complain directly to the store manager. In general， the “higher up” his or her complaint， the faster he or she can expect it to be settled. In such a case， it is usually settled in the consumer's favor， assuming he or she has a just claim.
Consumers should complain in person whenever possible， but if they cannot get to the place of purchase， it is acceptable to phone or write the complaint in a letter.
Complaining is usually most effective when it is done politely but firmly， and especially when the consumer can demonstrate what is wrong with the item in question If this cannot be done， the consumer will succeed best by presenting specific information as to what is wrong. rather than by making general statements. For example，“The left speaker does not work at all and the sound coming out of the right one is unclear” is better than “This stereo does not work” The store manager may advice the consumer to write to the manufacturer. If so， the consumer should do this， stating the complaint as politely and firmly as possible. If a polite complaint does not achieve the desired result， the consumer can go to a step further. She or he can threaten to take the seller to court or report the seller to a private or public organization responsible for protecting consumer's rights.

What will help make the complaint more effective? Choose the answer that is INCORRECT.

A.Demonstrate the problem specifically.
B.Do it politely but firmly.
C.Do it in person.
D.Make general statements first.

共用题干
The First Four Minutes

When do people decide whether or not they want to become friends?During their first four minutes
together,according to a book by Dr. Leonard Zunin.In his book,Contact:The First Four Minutes,he
offers this advice to anyone interested in starting new friendships:"________(46)A lot of people's whole
lives would change if they did just that."
You may have noticed that the average person does not give his undivided attention to someone he has
just met._________(47)If anyone has ever done this to you,you probably did not like him very much.
When we are introduced to new people,the author suggests,we should try to appear friendly and
self-confident. In general,he says,"People like people who like themselves".
On the other hand,we should not make the other person think we are too sure of ourselves.It is
important to appear interested and sympathetic,realizing that the other person has his own needs,fears,and
hopes.
Hearing such advice,one might say,"But I'm not a friendly,self-confident person.That's not my
nature.It would be dishonest for me to act that way."
__________(48)We can become accustomed to any changes we choose to make in our personality."It is
like getting used to a new car. It may be unfamiliar at first,but it goes much better than the old one."
But isn't it dishonest to give the appearance of friendly self-confidence when we don't actually feel that
way?Perhaps,but according to Dr. Zunin,"total honesty"is not always good for social relationships,
especially during the first few minutes of contact. There is a time for everything,and a certain amount of
play-acting may be best for the first few minutes of contact with a stranger. That is not the time to complain
about one's health or to mention faults one finds in other people.It is not the time to tell the whole truth
about one's opinions and impressions.
________(49)For a husband and wife or a parent and child,problems often arise during their first
four minutes together after they have been apart. Dr. Zunin suggests that these first few minutes together be
treated with care.If there are unpleasant matters to be discussed,they should be dealt with later.
The author says that interpersonal relations should be taught as a required course in every school,along
with reading,writing,and mathematics.__________(50)That is at least as important as how much we know.

_________（49）
A:In reply,Dr. Zunin would claim that a little practice can help us feel comfortable about changing our social habits.
B:Much of what has been said about strangers also applies to relationships with family members and friends.
C:In his opinion,success in life depends mainly on how we get along with other people.
D:Every time you meet someone in a social situation,give him your undivided attention for four minutes.
E:He keeps looking over the other person'S shoulder,as if hoping to find someone more interesting in another part of the room.
F:He is eager to make friends with everyone.

When a teacher corrects the errors of his/her students,what measures shouldn’t ，he/she use at first?

A.To give the students who makes error the first opportunity to correct it.
B.B. To get other students to correct it.
C.C. To correct the student directly.
D.To hint students their errors.

共用题干
第三篇

Karen Rusa was a 30-year-old woman and the mother of four children. For the past several months Karen had been experiencing repetitive thoughts that centered around her children's safety. She frequently found herself imagining that a serious accident had occurred;she was unable to put these thoughts out of her mind.On one such occasion she imagined that her son,Alan,had broken his leg playing football at school. There was no reason to believe that an accident had occurred,but she kept thinking about the possibility until she finally called the school to see if Alan was all right. Even after receiving their assurance that he had not been hurt,she described herself as being somewhat surprised when he later arrived home unharmed.Karen also noted that her daily routine was seriously hampered by an extensive series of counting work that she performed throughout each day.Specific numbers come to have a special meaning to her;she found that her preoccupation with these numbers was interfering with her ability to perform everyday activities.One example was grocery shopping. Karen believed that if she selected the first item,some dreadful thing would happen to her first child, if she selected the second item,some unknown disaster wonld fall on her second child, and so on for the four children.Karen's preoccupation with numbers extended to other activities, most notable the pattern in which she smoked cigarettes and drank coffee.If she had one cigarette, she believed that she had to smoke at least four in a row or one of her children would be harmed in some way. If she drank one cup of coffee,she felt compelled to drink four. Karen acknowledged the unreasonableness of these rules,but,nevertheless,maintained that she felt more comfortable,when she observed them earnestly.When she was occasionally in too great a hurry to observe these rules, she experienced considerable anxiety in the form of a subjective feeling of dread and fear. She described herself as tense,uneasy and unable to relax during these periods.

The author used the example of the grocery shopping to______.
A:demonstrates her children's safety was closely related to the item she selected in the store
B:account for Karen's inability to perform everyday activities
C:show how specific numbers were related to the safety of her children
D:further explains that Karen was suffering from a psychological illness

资料：When a consumer finds that an item she or he bought is faulty or in some other way does not live up to the manufacturer's claims， the first step is to present the warranty， or any other records which might help. at the store of purchase. In most cases，this action will produce results. However， if it does not， there are various means the consumer may use to gain satisfaction A simple and common method used by many consumers is to complain directly to the store manager. In general， the “higher up” his or her complaint， the faster he or she can expect it to be settled. In such a case， it is usually settled in the consumer's favor， assuming he or she has a just claim.
Consumers should complain in person whenever possible， but if they cannot get to the place of purchase， it is acceptable to phone or write the complaint in a letter.
Complaining is usually most effective when it is done politely but firmly， and especially when the consumer can demonstrate what is wrong with the item in question If this cannot be done， the consumer will succeed best by presenting specific information as to what is wrong. rather than by making general statements. For example，“The left speaker does not work at all and the sound coming out of the right one is unclear” is better than “This stereo does not work” The store manager may advice the consumer to write to the manufacturer. If so， the consumer should do this， stating the complaint as politely and firmly as possible. If a polite complaint does not achieve the desired result， the consumer can go to a step further. She or he can threaten to take the seller to court or report the seller to a private or public organization responsible for protecting consumer's rights.

What if a polite complaint doesn't work?

A.Complain again politely.
B.Threaten to take further measures.
C.Complain in a rude way.
D.Report it to the management of the company.

资料：When a consumer finds that an item she or he bought is faulty or in some other way does not live up to the manufacturer's claims， the first step is to present the warranty， or any other records which might help. at the store of purchase. In most cases，this action will produce results. However， if it does not， there are various means the consumer may use to gain satisfaction A simple and common method used by many consumers is to complain directly to the store manager. In general， the “higher up” his or her complaint， the faster he or she can expect it to be settled. In such a case， it is usually settled in the consumer's favor， assuming he or she has a just claim.
Consumers should complain in person whenever possible， but if they cannot get to the place of purchase， it is acceptable to phone or write the complaint in a letter.
Complaining is usually most effective when it is done politely but firmly， and especially when the consumer can demonstrate what is wrong with the item in question If this cannot be done， the consumer will succeed best by presenting specific information as to what is wrong. rather than by making general statements. For example，“The left speaker does not work at all and the sound coming out of the right one is unclear” is better than “This stereo does not work” The store manager may advice the consumer to write to the manufacturer. If so， the consumer should do this， stating the complaint as politely and firmly as possible. If a polite complaint does not achieve the desired result， the consumer can go to a step further. She or he can threaten to take the seller to court or report the seller to a private or public organization responsible for protecting consumer's rights.

According to the passage， what is the advantage of complaining directly to the store manager?

A.The problem will be settled faster.
B.The problem will usually be settled in the customer s favor.
C.The problem will no longer exist immediately.
D.Both A&B.

资料：When a consumer finds that an item she or he bought is faulty or in some other way does not live up to the manufacturer's claims， the first step is to present the warranty， or any other records which might help. at the store of purchase. In most cases，this action will produce results. However， if it does not， there are various means the consumer may use to gain satisfaction A simple and common method used by many consumers is to complain directly to the store manager. In general， the “higher up” his or her complaint， the faster he or she can expect it to be settled. In such a case， it is usually settled in the consumer's favor， assuming he or she has a just claim.
Consumers should complain in person whenever possible， but if they cannot get to the place of purchase， it is acceptable to phone or write the complaint in a letter.
Complaining is usually most effective when it is done politely but firmly， and especially when the consumer can demonstrate what is wrong with the item in question If this cannot be done， the consumer will succeed best by presenting specific information as to what is wrong. rather than by making general statements. For example，“The left speaker does not work at all and the sound coming out of the right one is unclear” is better than “This stereo does not work” The store manager may advice the consumer to write to the manufacturer. If so， the consumer should do this， stating the complaint as politely and firmly as possible. If a polite complaint does not achieve the desired result， the consumer can go to a step further. She or he can threaten to take the seller to court or report the seller to a private or public organization responsible for protecting consumer's rights.

Why does the author mention the example of stereo in paragraph 3?

A.To illustrate that it will be better if the customer states the specific problem.
B.To show that the stereo is really not working.
C.To complain about the stereo.
D.To stress that something is wrong with the left speaker and the sound.

共用题干
第二篇

If you want to teach your children how to say sorry,you must be good at saying it yourself,especially to your own children.But how you say it can be quite tricky.
If you say to your children"I'm sorry I got angry with you,but…”what follows that"but"can render the apology ineffective:"I had a bad day"or"your noise was giving me a headache"leaves the person who has been injured feeling that he should be apologizing for his bad behavior in expecting an apology.
Another method by which people appear to apologize without actually doing so is to say"I'm sorry you're upset";this suggests that you are somehow at fault for allowing yourself to get upset by what the other person has done.
Then there is the general,all-covering apology,which avoids the necessity of identifying a specific act that was particularly hurtful or insulting,and which the person who is apologizing should promise never to do again.Saying"I'm useless as a parent"does not commit a person to any specific improvement.
These pseudo-apologies are used by people who believe saying sorry shows weakness.Parents who wish to teach their children to apologize should see it as a sign of strength,and therefore not resort to these pseudo-apologies.
But even when presented with examples of genuine contrition,children still need help to become aware of the complexities of saying sorry. A three-year-old might need help in understanding that other children feel pain just as he does,and that hitting a playmate over the head with a heavy toy requires an apology.A six-year-old might need reminding that spoiling other children's expectations can require an apology. A 12-year-old might need to be shown that raiding the biscuit tin without asking permission is acceptable,but that borrowing a parent's clothes without permission is not.

If a mother adds"but"to an apology,_________.
A:she doesn't feel that she should have apologized
B:she does not realize that the child has been hurt
C:the child may find the apology easier to accept
D:the child may feel that he owes her an apology