单选题You are a help desk technician for your company, which is in the process of deploying Windows XP Professional to all client computers. You upgrade Pierre’s Windows 98 portable computer to Windows XP Professional. After the upgrade, Pierre reports that
题目
Copy Pierre’s documents and personal data to a shared folder on the network.
Reinstall Windows 98 and Pierre’s applications.
Copy the documents and personal data to the My Documents folder on Pierre’s computer.
On Pierre’s computer, run Setup.exe from a Windows 98 installation CD.
On Pierre’s computer, use the Add or Remove Programs Wizard to remove the Windows XP Professional Installation item.
On Pierre’s computer, use a third-party disk-imaging software utility to apply a disk image that contains Windows 98 and Pierre’s applications.
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第1题：
资料：As a business owner， it is vital that you understand and use advanced technologies. Technology can help increase business efficiency and even expand operations.
Accounting software. This is important， even if you have your own accountant or bookkeeper. Accounting software allows you to see your profits and losses at a glance. It can also help you design and maintain a budget for your business.
Planning software or tools. A calendar system is a must There are many online planning systems that can be utilized to help you keep your calendar organized. Find a system that meets your business' needs and be sure to stick with it
Time tracking software. A time tracking device will help you determine what tasks result in a profit and what tasks do not. This will help you determine what tasks can be eliminated， outsourced， or improved. If you're looking at software that requires a fee， ask for a free trial first to make sure it's the right software for you.
Email management As a business owner， you probably use several email accounts to manage the various aspects of your company. If you streamline these emails to one account， you'll be able to stay organized and abreast of your emails.
Mobile internet access. Access to the internet on your mobile device will not only make your life easier， it will also help you maintain a positive reputation for your business. For example， if you are able to follow up with a client by email immediately after a meeting. you will be showing that you are accessible， timely and professional.
Once you decide which types of technology are right for you and your business， you'll be on your way to being more organized and efficient than ever.
The underlined word “trial” is closest in meaning toA.审讯
B.检验
C.麻烦
D.试用答案：D解析：本题的问题是“划线词‘trial’最接近的意思是____”。根据主题句可知，“trial”的意思是“试用”，故选D。 -
第2题：
You work as a network technician at Company. Your boss， Ms.， is interested LWAPP （Lightweight Access Point Protocol）. In particular she wants to know which type of activities this protocol defines. What should you tell her？ （）
- A、 Layer 3 addressing and distribution
- B、 SNMP monitoring services
- C、 Access point certification and software control
- D、 Packet encapsulation， fragmentation， and formatting
- E、 Compression and Layer 3 address mapping
- F、 User behaviors
正确答案:C,D -
第3题：
A call logging process would be used by a technician in order to:（）
- A、assign the appropriate status level for the problem.
- B、create records which enable user authentication.
- C、help maintain a balanced workload for the help desk technicians.
- D、identify common problems among many users.
正确答案:D -
第4题：
You are a help desk technician for your company. Susan is an executive. Because Susan travels frequently, she uses a Windows XP Professional portable computer that has a smart card reader. Susan asks you to configure her computer so that she can dial in to the company network when she is out of the office. Company security policy states that dial-in users must use a smart card when they connect to the network, and that the users must use the strongest form of data encryption possible. Company security policy also states that client computers must disconnect if the Routing and Remote Access server does not support both smart card authentication and the strongest possible authentication. You need to configure the dial-up connection properties on Susan’s computer to dial in to the company network. Your solution must ensure that company security policies are enforced. Which three actions should you perform?（）
- A、Select the Advanced (custom settings) security option.
- B、Select the Require data encryption check box.
- C、Select the Typical (recommended settings) security option.
- D、Select the Use smart card item from the Validate my identity as follows list.
- E、Select the Maximum strength encryption item from the Data encryption list.
- F、Select the Extensible Authentication Protocol (EAP) option, and select Smart Card or other Certificate from the EAP list.
正确答案:A,E,F -
第5题：
You need to recommend an administrative solution for the help desk technicians that meets the museum’s technical requirements What should you recommend？（）
- A、Add the help desk technicians to the Domain Admins group.
- B、Add the help desk technicians to the Accounts Operators group.
- C、Assign permissions for the Groups OU and the Branch1 OU to the help desk technicians.
- D、Assign permissions for the domain object and the Users container to the help desk technicians.
正确答案:C -
第6题：
问答题Practice 12 ● You work in a company which deals with industrial waste. You have read about a new kind of pump which could save your company thousands of dollars in servicing and maintenance costs. ● Write a memo of 30—40 words to your Head of Department saying: ● where you read about the new pump, ● why you think it could be a good investment, ● how you might get more information about it.正确答案： 【参考范文】
To: Head of Department
From: Char Shui
Re: Diskflow pump
I read about the Diskflow pump in the commercial section of this morning’s newspaper, which needs very little maintenance and consequently could save the company a lot of money. If you are interested, I could call Diskflow Company for more information.解析： 暂无解析 -
第7题：
单选题You are the help desk manager for your company. The company network consists of a single Active Directory domain. All client computers run Windows XP Professional. All help desk technicians are members of the Help Desk Technicians group. They use Remote Assistance to remotely control user sessions to provide online support and training to users. The users currently use Windows Messenger to submit Remote Assistance invitations to the help desk technicians. You want to reduce the time required for help desk technicians to respond to Remote Assistance requests. To accomplish this goal, you want to configure the client computers to allow help desk technicians to establish a Remote Assistance session with a client computer without requiring an invitation from a user. What should you do?（）AIn the Default Domain Policy, set the Remote Assistance - Solicited Remote Assistance policy setting to Disabled.
BIn the Default Domain Policy, set the Remote Assistance - Offer Remote Assistance policy setting to Enabled and add the Help Desk Technicians group to the Helpers list.
CIn each computer's Local Security Policy, grant the Help Desk Technicians group the Allow logon through Terminal Services user right.
DIn the System properties for each computer, select the Allow users to connect remotely to this computer option, and add the Help Desk Technicians group to the list of allowed users.
正确答案： A解析： 暂无解析 -
第8题：
单选题You are the administrator of your company’s network. Using Windows Installer packages， you want to install customized versions of Microsoft Excel on different departments in the company. Which type of file should you apply to the installation database？（）Amsi
Bmst
Czap
Dzip
正确答案： B解析： 暂无解析 -
第9题：
单选题You have an Exchange Server 2010 organization. You have a group named Help Desk that contains all the help desk users in the organization. You need to ensure that the Help Desk group can manage all the mailboxes and mail-enabled contacts in the organization. The solution must minimize the number of permissions assigned to the Help Desk group. Which management role should you assign to the Help Desk group？（）AMail Recipients
BMail Recipient Creation
COrganization Client Access
DRecipient Policies
正确答案： A解析： 暂无解析 -
第10题：
问答题Practice 4 Discussion—about 5 minutes In this part of the test you are given a discussion topic. You have 30 seconds to look at the prompt card, an example of which is below, and then about 3 minutes to discuss the topic with your partner. After that the examiner will ask you more questions related to the topic. For two candidates Business Seminar Your company is going to hold a seminar on a certain topic about marketing You have been asked to help with the preparation for the seminar. Discuss the situation together and decide: ● What facilities and seminar arrangements you will need to make ● Who you are going to invite to attend the seminar and how to contact them For three candidates Business Seminar Your company is going to hold a seminar on a certain topic about marketing· You have been asked to help with the preparation for the seminar. Discuss the situation together and decide: ● What facilities and seminar arrangements you will need to make ● Who you are going to invite to attend the seminar and how to contact them ● Where and when you will hold the seminar正确答案： 【参考范例】
A: You know, there is going to hold a seminar about marketing.
B: Yeah, I just want to have a talk with you about that. What facilities and seminar arrangement do you think should we make?
A: Well. I think we should prepare whiteboard and water pen, a projector, computers.
B: Yes, I agree with you , what’s more, I think we also need drinking machines and coffee machines.
A: Yeah. You remind me of something. We also need some secretaries.
B: I share your view on that. Who are we going to invite to attend and how to contact them?
A: What about inviting some senior marketing managers and some specialists on marketing to give speeches?
B: Nice. We have to hire some interpreters to make the meeting go through well.
A: That’s right. Some of them may not speak English well.解析： 暂无解析 -
第11题：
单选题You are a security administrator for your company. The network consists of a single Active Directory domain. Servers run either Windows Server 2003 or Windows 2000 Server. All client computers run Windows XP Professional. The company’s written security policy states that user accounts must be locked if an unauthorized user attempts to guess the users， passwords. The current account policy locks out a user after two invalid password attempts in five minutes. The user remains locked out until the account is reset by an administrator. Users frequently call the help desk to have their account unlocked. Calls related to account lockout constitute 25 percent of help desk calls. You need to reduce the number of help desk calls related to account lockout. What should you do？（）AModify the Default Domain Controllers Policy Group Policy object（GPO）. Increase the maximum lifetime for service
BModify the Default Domain Policy Group Policy object（GPO）. Configure an account lockout threshold of 10.
CModify the Default Domain Controllers Policy Group Policy object（GPO）. Disable the enforcement of user logon res
DModify the Default Domain Policy Group Policy object（GPO）. Increase the minimum password age.
正确答案： A解析： 暂无解析 -
第12题：
单选题A: I noticed a copy of Scientific American on your desk. May I borrow it? B: ______AYes, you can.
BYes, you could.
CYes, go on.
DYes, help yourself.
正确答案： A解析：
该题测试对别人提出请求的回答。一般情况下对方用什么情态动词提问，应该用什么情态动词回答，因此A项和B项都不好；C项中go on意为“继续”，用在这里不合适；D项中help yourself显然是应允借给对方这本杂志，并请借者自取。 -
第13题：
资料：As a business owner， it is vital that you understand and use advanced technologies. Technology can help increase business efficiency and even expand operations.
Accounting software. This is important， even if you have your own accountant or bookkeeper. Accounting software allows you to see your profits and losses at a glance. It can also help you design and maintain a budget for your business.
Planning software or tools. A calendar system is a must There are many online planning systems that can be utilized to help you keep your calendar organized. Find a system that meets your business' needs and be sure to stick with it
Time tracking software. A time tracking device will help you determine what tasks result in a profit and what tasks do not. This will help you determine what tasks can be eliminated， outsourced， or improved. If you're looking at software that requires a fee， ask for a free trial first to make sure it's the right software for you.
Email management As a business owner， you probably use several email accounts to manage the various aspects of your company. If you streamline these emails to one account， you'll be able to stay organized and abreast of your emails.
Mobile internet access. Access to the internet on your mobile device will not only make your life easier， it will also help you maintain a positive reputation for your business. For example， if you are able to follow up with a client by email immediately after a meeting. you will be showing that you are accessible， timely and professional.
Once you decide which types of technology are right for you and your business， you'll be on your way to being more organized and efficient than ever.
What’s the author's attitude towards advanced technology?A.Negative
B.Critical
C.Positive
D.Neutral答案：C解析：本题的问题是“作者对于先进技术的态度是什么？”。A选项“消极的”；B选项“批评的”；C选项“积极的”；D选项“中立的”。根据主题句可知，作者对于先进技术持积极态度，故选C。 -
第14题：
As an experienced technician, you are responsible for Technical Support in your company. One of the trainees is asking you how to create separate networks on one Storage Area Network so as to provide enhanced availability, security, etc. Which of the following solution will enable that?（）
- A、Cisco Direct Attached Storage
- B、Cisco Virtual Attached Storage Network
- C、Cisco Virtual Storage Area Network
- D、Cisco Direct Storage Area Network
正确答案:C -
第15题：
Your network contains an Active Directory domain. The domain contains three domain controllers. One of the domain controllers fails. Seven days later， the help desk reports that it can no longer create user accounts. You need to ensure that the help desk can create new user accounts. Which operations master role should you seize（）
- A、domain naming master
- B、infrastructure master
- C、primary domain controller （PDC） emulator
- D、RID master
- E、schema master
正确答案:D -
第16题：
You are a help desk technician for your company. All employees use Windows XP Professional computers. A salesperson named Philippe receives a removable disk drive cartridge from his supervisor. Philippe now reports that he cannot edit files on the cartridge. When he tries to open any files or folders on the cartridge, he receives an “access denied” error message. Philippe’s supervisor is currently out of the office. You place the cartridge in the removable drive on your computer. You receive the same “access denied” error message when you try to access the files and folders. You call Philippe’s supervisor. She asks you to grant permission to access the contents of the cartridge only to Philippe. However, she also wants to prevent Philippe from changing permissions on the contents of the cartridge. Which two actions should you take?（）
- A、As Administrator, take ownership of the files and folders.
- B、As Administrator, grant your help desk user account Allow - Full Control permission on the files and folders.
- C、Grant Philippe Allow - Modify permission on the files and folders.
- D、Grant Philippe Allow - Full Control permission on the files and folders.
- E、Grant Philippe Allow - Take Ownership permission on the files and folders.
正确答案:A,C -
第17题：
问答题Practice 1 ● You work for a large company. You are going to be transferred to another department within your company. ● Write an email to all staff: ● telling them which department you are moving to ● saying when you will be moving department ● explaining what your new responsibility will be. ● Write 40-50 words.正确答案： 【参考范文】
Dear colleagues,
I am writing to tell you that I will leave this department so as to take over a new job in the purchasing department. My new job will begin on June 7th, 2009 and negotiating supply contracts will be my main responsibility.
Thank you.
Karen解析： 暂无解析 -
第18题：
单选题You are a help desk technician for your company. Your company’s network includes an Active Directory domain and Windows XP Professional computers that are configured as members of the domain. Company policy prohibits users from accessing their computers unless they are authenticated by a domain controller. However, users report that they can log on to their computers, even though a network administrator has told them that a domain controller is not available. As a test, you log off of your computer and disconnect it from the network. You discover that you can log on by using your domain user account. You need to ensure that users cannot access their computers unless they are authenticated by a domain controller. How should you configure the local computer policy on these computers? （）AEnable the Require domain controller to unlock policy.
BSet the Number of previous logons to cache policy to 0.
CRemove all user and group accounts from the Log on locally user right.
DRemove all user and group accounts from the Access this computer from the network user right.
正确答案： D解析： 暂无解析 -
第19题：
问答题Practice 11 ● You are the Manager of a small printing company. A new employee, Mark McCabe, is joining your company on 10th May. ● Write a short memo to your office administrator. ● Saying who is starting work and when; ● Telling him what Mark McCabe’s desk should be put; ● Suggesting where Mark McCabe’s job will be. ● Write 30—40 words on your answer sheet.正确答案： 【参考范文】
To: Office Administrator
From: Manager
Date: 1st May
Subject: New Employee
A new employee, Mark McCabe, will start to work in our company on 10th May. He will be responsible for the Marketing section. Could you please arrange his desk in the room of Marketing section?解析： 暂无解析 -
第20题：
单选题A call logging process would be used by a technician in order to:（）Aassign the appropriate status level for the problem.
Bcreate records which enable user authentication.
Chelp maintain a balanced workload for the help desk technicians.
Didentify common problems among many users.
正确答案： A解析： 暂无解析 -
第21题：
单选题As an experienced technician, you are responsible for Technical Support in your company. One of the trainees is asking you which Cisco VPN Acceleration Module for Cisco 7200 Series routers and the Cisco 7301 provides high-performance encryption/compression and supports the latest encryption standard. Which of the following will answer his question?（）AAES
BCisco IPS
CCisco Network Assistant
DCisco VAM2+
正确答案： B解析： 暂无解析 -
第22题：
单选题According to the writer, which of the following is not true about your boss?AHe is the person who supervises you.
BHe is the person setting the company’s goals.
CHe can keep you informed of company direction concerned with your future.
DHe can help you acquire support or cooperation from other departments.
正确答案： B解析：
第二段原文是“He/she is privy to the company’s goals”，是说“你的老板会参与涉及到公司目标的制定”，文章并没有说是你的老板一个人设定了公司目标，故选项B错误。 -
第23题：
单选题You need to identify which tool the help desk users must use to perform administrative tasks. Which tool should you identify？（）ARemoteApp
BRemote Assistance
CRemote Desktop
DRemote Server Administration Tools （RSAT）
正确答案： A解析： 暂无解析 -
第24题：
多选题You work as a network technician at Company. Your boss， Ms.， is interested LWAPP （Lightweight Access Point Protocol）. In particular she wants to know which type of activities this protocol defines. What should you tell her？ （）ALayer 3 addressing and distribution
BSNMP monitoring services
CAccess point certification and software control
DPacket encapsulation， fragmentation， and formatting
ECompression and Layer 3 address mapping
FUser behaviors
正确答案： F,C解析： 暂无解析