单选题When he says in Paragraph 5, “While states give up sales tax, they usually break ever on sales-tax collection”, J. Craig Shearman actually means that.A a vice-president at the National Retail Federation can say whatever he or she likesB only when a sta

When a teacher says to the whole class,"Stand up and act out the dialogue", he/she isplaying the role of a(n) _________.

A.monitor

B.organizer

C.assessor

D.prompter

--Was it not until last week__________he decided to give up smoking?
--No, he began __________ he saw the new film last month.

A.when; as soon
B.that; immediately
C.did; that
D.that; till

I feel___unwise to give a child whatever he or she wants.

A.that
B.how
C.it
D.what

Her collection of paintings was ______ to the National Gallery when she died.

A.inherited
B.bequeathed
C.beneath
D.bewildered

资料：When a consumer finds that an item she or he bought is faulty or in some other way does not live up to the manufacturer's claims， the first step is to present the warranty， or any other records which might help. at the store of purchase. In most cases，this action will produce results. However， if it does not， there are various means the consumer may use to gain satisfaction A simple and common method used by many consumers is to complain directly to the store manager. In general， the “higher up” his or her complaint， the faster he or she can expect it to be settled. In such a case， it is usually settled in the consumer's favor， assuming he or she has a just claim.
Consumers should complain in person whenever possible， but if they cannot get to the place of purchase， it is acceptable to phone or write the complaint in a letter.
Complaining is usually most effective when it is done politely but firmly， and especially when the consumer can demonstrate what is wrong with the item in question If this cannot be done， the consumer will succeed best by presenting specific information as to what is wrong. rather than by making general statements. For example，“The left speaker does not work at all and the sound coming out of the right one is unclear” is better than “This stereo does not work” The store manager may advice the consumer to write to the manufacturer. If so， the consumer should do this， stating the complaint as politely and firmly as possible. If a polite complaint does not achieve the desired result， the consumer can go to a step further. She or he can threaten to take the seller to court or report the seller to a private or public organization responsible for protecting consumer's rights.

According to the passage， what is the advantage of complaining directly to the store manager?

A.The problem will be settled faster.
B.The problem will usually be settled in the customer s favor.
C.The problem will no longer exist immediately.
D.Both A&B.

共用题干
Auctions

Auctions are public sales of goods,conducted by an officially approved auctioneer. He or she asks the assembled crowd in the auction-room to make offers,or"bids",for the various items on sale.He encourages buyers to bid higher figures,and finally names the highest bidder as the buyer of the goods.This is called"knocking down"the goods,for the bidding ends when the auctioneer bangs a small hammer on a table at which he stands.This is often set on a raised platform called a rostrum.
The ancient Romans probably invented sales by auction,and the English word comes from the Latin auction,meaning"increase".The Romans usually sold in this way the spoils taken in war; these sales were called"sbu hasta",meaning"under the spear",a spear being stuck in the ground as a signal for a crowd to gather. In the eighteenth and nineteenth centuries goods were often sold "by the candle",a short candle was lit by the auctioneer;and bids could be made while it stayed alight.
An auction is usually advertised beforehand with full particulars of the articles to be sold and where and when they can be viewed by possible buyers.If the advertisement cannot give full details, catalogues are printed,and each group of goods to be sold together,called a"lot",is usually given a number. The auctioneer need not begin with Lot 1 and continue in numerical order. He may wait until he registers the fact that certain dealers are in the room and then produce the lots they are likely to be interested in.The auctioneer's services are paid for in the form of a percentage of the price the goods are sold for. The auctioneer therefore has a direct interest in pushing up the bidding as high as possible.
Practically all goods whose qualities vary are sold by auction.Among these are coffee,hides, skins,wool,tea,cocoa,furs,spices,fruit and vegetables and wines.Auction sales are also usual for land and property,antique,furniture,pictures,rare books,old china and similar works of art. The auction rooms at Christie's and Sotheby's in London and New York are world famous.

A candle used to burn at auction sales to limit the time when offers could be made.
A:Right
B:Wrong
C:Not mentioned

When a teacher asks students to rearrange a set of sentences into a logical paragraph, he/ she is trying to draw their attention to__________.

A．grammar
B．vocabulary
C．sentence patterns
D．textual coherence

--Philip has gone to New Zealand.
--Oh, can you tell me ___________?

A.when did he leave
B.when he is leaving
C.when he left
D.when is he leaving

We can make mistakes at any age.Some mistakes we make are about money.But most mistakes?are about people."Did Jerry really care when I broke up with Helen?When I got that great job,did Jim really feel good about it,as a friend?Or did he envy my luck?"When we look back,doubts?like these can make us feel bad.But when we look back,it′s too late.
Why do we go wrong about our friends or our enemies?Sometimes what people say hides their?real meaning.And if we don′t really listen closely we miss the feeling behind the words.Suppose?someone tells you,"You′re a lucky dog."That′s being friendly.But"lucky dog"?There′s a bit?of envy in those words.Maybe he doesn′t see it himself.But bringing in the"dog"puts you down a?little.What he may be saying is that he doesn′t think you deserve your luck.
"Just think of all the things you have to be thankful for"is another noise that says one thing and?means another.It could mean that the speaker is trying to get you to see your problem as part of your life as a whole.But is be?Wrapped up in this phrase is the thought that your problem isn′t important.It′s telling you to think of all the starving people in the world when you haven′t got a date for Saturday night.How can you tell the real meaning behind someone′s words?One way is to take a good look at?the person talking.Do his words fit the way he looks?Does what he says agree with the tone of?voice?His posture?The look in his eyes?Stop and think.The minute you spend thinking about the?real meaning of what people say to you may save another mistake.

In the sentence"Maybe he doesn′t see it himself"in paragraph 2,the pronoun"it"refers?to

A.being friendly
B.a bit of envy
C.lucky dog
D.your luck

We can make mistakes at any age.Some mistakes we make are about money.But most mistakes?are about people."Did Jerry really care when I broke up with Helen?When I got that great job,did Jim really feel good about it,as a friend?Or did he envy my luck?"When we look back,doubts?like these can make us feel bad.But when we look back,it′s too late.
Why do we go wrong about our friends or our enemies?Sometimes what people say hides their?real meaning.And if we don′t really listen closely we miss the feeling behind the words.Suppose?someone tells you,"You′re a lucky dog."That′s being friendly.But"lucky dog"?There′s a bit?of envy in those words.Maybe he doesn′t see it himself.But bringing in the"dog"puts you down a?little.What he may be saying is that he doesn′t think you deserve your luck.
"Just think of all the things you have to be thankful for"is another noise that says one thing and?means another.It could mean that the speaker is trying to get you to see your problem as part of your life as a whole.But is be?Wrapped up in this phrase is the thought that your problem isn′t important.It′s telling you to think of all the starving people in the world when you haven′t got a date for Saturday night.How can you tell the real meaning behind someone′s words?One way is to take a good look at?the person talking.Do his words fit the way he looks?Does what he says agree with the tone of?voice?His posture?The look in his eyes?Stop and think.The minute you spend thinking about the?real meaning of what people say to you may save another mistake.

According to the author′,the reason why we go wrong about our friends is that

A.we fail to listen carefully when they talk
B.people tend to be annoyed when we check what they say
C.people usually state one thing but mean another
D.we tend to doubt What.our friends say

资料：When a consumer finds that an item she or he bought is faulty or in some other way does not live up to the manufacturer's claims， the first step is to present the warranty， or any other records which might help. at the store of purchase. In most cases，this action will produce results. However， if it does not， there are various means the consumer may use to gain satisfaction A simple and common method used by many consumers is to complain directly to the store manager. In general， the “higher up” his or her complaint， the faster he or she can expect it to be settled. In such a case， it is usually settled in the consumer's favor， assuming he or she has a just claim.
Consumers should complain in person whenever possible， but if they cannot get to the place of purchase， it is acceptable to phone or write the complaint in a letter.
Complaining is usually most effective when it is done politely but firmly， and especially when the consumer can demonstrate what is wrong with the item in question If this cannot be done， the consumer will succeed best by presenting specific information as to what is wrong. rather than by making general statements. For example，“The left speaker does not work at all and the sound coming out of the right one is unclear” is better than “This stereo does not work” The store manager may advice the consumer to write to the manufacturer. If so， the consumer should do this， stating the complaint as politely and firmly as possible. If a polite complaint does not achieve the desired result， the consumer can go to a step further. She or he can threaten to take the seller to court or report the seller to a private or public organization responsible for protecting consumer's rights.

When a consumer finds that an item she or he bought is faulty， what should she/he do first?

A.To ask for help from the shop assistants
B.To show the written promise by the company
C.To post it online
D.To complain to the company

资料：When a consumer finds that an item she or he bought is faulty or in some other way does not live up to the manufacturer's claims， the first step is to present the warranty， or any other records which might help. at the store of purchase. In most cases，this action will produce results. However， if it does not， there are various means the consumer may use to gain satisfaction A simple and common method used by many consumers is to complain directly to the store manager. In general， the “higher up” his or her complaint， the faster he or she can expect it to be settled. In such a case， it is usually settled in the consumer's favor， assuming he or she has a just claim.
Consumers should complain in person whenever possible， but if they cannot get to the place of purchase， it is acceptable to phone or write the complaint in a letter.
Complaining is usually most effective when it is done politely but firmly， and especially when the consumer can demonstrate what is wrong with the item in question If this cannot be done， the consumer will succeed best by presenting specific information as to what is wrong. rather than by making general statements. For example，“The left speaker does not work at all and the sound coming out of the right one is unclear” is better than “This stereo does not work” The store manager may advice the consumer to write to the manufacturer. If so， the consumer should do this， stating the complaint as politely and firmly as possible. If a polite complaint does not achieve the desired result， the consumer can go to a step further. She or he can threaten to take the seller to court or report the seller to a private or public organization responsible for protecting consumer's rights.

Why does the author mention the example of stereo in paragraph 3?

A.To illustrate that it will be better if the customer states the specific problem.
B.To show that the stereo is really not working.
C.To complain about the stereo.
D.To stress that something is wrong with the left speaker and the sound.