单选题What does Mr. Saunders request the company do?A Replace his new water heaterB Remove a late charge from his billC Register him for equalized paymentsD Give him a discount on next month’s bill
题目
Replace his new water heater
Remove a late charge from his bill
Register him for equalized payments
Give him a discount on next month’s bill
相似考题
参考答案和解析
信中第4段最后1句要求the late charge from last month’s payment period be erased，即希望把上个月产生的滞纳金从总额中扣除出去，故选B。
更多“单选题What does Mr. Saunders request the company do?A Replace his new water heaterB Remove a late charge from his billC Register him for equalized paymentsD Give him a discount on next month’s bill”相关问题
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第1题：
1 Oliver Hoppe has been working at Hoopers and Henderson accountancy practice for eighteen months. He feels that
he fits in well, especially with his colleagues and has learnt a lot from them. However, he feels that the rules and
regulations governing everyday activities and time keeping are not clear.
Oliver does not get on well with his line manager, David Morgan. There appears to be a clash of personalities and
reluctance on David Morgan’s part to deal with the icy atmosphere between them after David was asked by one of
the accounting partners to give Oliver a job. For the past three months Oliver has gone to lunch with his fellow workers
and always returned to work with them or before them. In fact they all have returned to work about ten minutes late
on several previous occasions. After the third time, Oliver was called into David Morgan’s office and given an oral
warning about his time keeping.
Oliver was not permitted to argue his case and none of the other staff who returned late were disciplined in this way.
On the next occasion the group was late returning from lunch, David Morgan presented Oliver with a written warning
about his time keeping.
Yesterday, Oliver was five minutes late returning to work. His colleagues returned after him. David Morgan gave Oliver
notice and told him to work until the end of the week and then collect his salary, the necessary paperwork and to
leave the practice.
There is a partner responsible for human resources. Oliver has come to see the partner to discuss the grievance
procedures against David Morgan for his treatment and about what Oliver regards as unfair dismissal.
Required:
(a) Describe the six stages of a formal disciplinary procedure that an organisation such as Hoopers and
Henderson should have in place. (12 marks)
正确答案：1 Overview
A grievance occurs when an individual thinks that he or she has been wrongly treated by colleagues or management, especially
in disciplinary matters. An unresolved feeling of grievance can often lead to further problems for the organisation. The purpose of
procedures is to resolve disciplinary and grievance issues to the satisfaction of all concerned and as early as possible.
If a grievance perceived by an employee is not resolved, then conflict and discontent can arise that will affect the work of the
individual and the organisation. Accountants as managers need to be aware of the need to resolve grievances satisfactorily and
professionally.
The fundamental basis of organisational disciplinary and grievance procedures is that they must be explicitly clear and accessible
to all.
Part (a):
An official and correctly applied disciplinary procedure has six steps which should be followed in the correct order and applied
equitably.
The Informal Talk.
This is the first step. If the disciplinary matter is of a minor nature and the individual has had until this occasion a good record,
then an informal meeting can often resolve the issue.
Reprimand or Oral Warning.
Here the manager draws the attention of the employee to unsatisfactory behaviour, a repeat of which could lead to formal
disciplinary proceedings.
Official or Written Warning.
A written warning is a serious matter. It draws the attention of the offending employee to a serious breach of conduct and remains
a recorded document on the employee’s employment history.
Such written documents can be used as evidence if further action is taken, especially dismissal.
Suspension or Lay-off.
If an offence is of a serious nature, if the employee has repeated an earlier offence or if there have been repeated problems then
an employee may be suspended from work for a period of time without pay.
Demotion.
This is a situation where an employee is demoted to a lower salary or position within an organisation. This is a very serious step
to take and can be regarded as a form. of internal dismissal. This course of action can have negative repercussions because the
employee concerned will feel dissatisfied and such feelings can affect their own work and that of others.
Dismissal.
This is the ultimate disciplinary measure and should be used only in the most extreme cases. As with demotion, the dismissal of
a staff member can lead to wider dissatisfaction amongst the employees.
The employee may nominate a representative at any stage of the procedure, especially at the more serious stages. -
第2题：
While traveling abroad(在国外), Mr. Jackson Frank ran short of money. So he wrote to his brother, asking for $500. "Send the money by telegram," he wrote, "to the Fisher Bank in P…" After a week he began calling at the Fisher Bank. He showed his passport(护照). "Nothing has come for you," he was told. This went on for two weeks, and Mr. Frank got very worried. He sent a telegram to his brother, asking where the money was. There was no reply, and no money arrived for him.
In the fourth week Mr. Frank was arrested for failing to pay hotel bill. His passport was taken from him. He tried to explain the problem, but no one believed him. He was sent to prison for sixty days. When he came out, he went immediately to the Fisher Bank. The Clerk(职员)he spoke to was a new man. "Have you received $500 for me?" he asked, "My name is Jackson Frank." The clerk checked his books. "Yes, Mr. Jackson, it's here. It came by telegram - let me see - oh, more than two months ago.
"We wondered where you were." He showed Mr. Frank the order. The order(汇单)read: "Pay Mr. Frank Jackson the sum of $500 …"
"But my name is Jackson Frank, not Frank Jackson."
"Oh, that's all right, sir. It was in our books under the letter 'J', but it's your money."
The clerk laughed. "A human mistake, sir! We're all human beings, aren't we? And so we all make mistakes. A family name like Frank sounds strange to me."
Mr frank was silent. He really wanted to hit somebody. At last he said, "A human mistake - is that what you call it? I think some humans need kicking."
1. Jackson didn't just go to his brother and get some money because _____.
A. he was afraid to see his brother
B. he was in prison and was not allowed to go anywhere
C. he was traveling in a foreign country and was far from his brother
D. he knew that his brother had no money
2. A week after he had written to his brother, Jackson began _____.
A. telephoning the bank
B. visiting the bank
C. shouting at the clerks of the bank
D. explaining his problem to the clerks of the bank
3. Jackson was arrested and sent to prison because _____.
A. his brother hadn't sent him any money and he couldn't pay his hotel bill
B. he had spent almost all his money and couldn't pay his hotel bill
C. he had lost all his money and couldn't pay his hotel bill
D. his brother hadn't sent him as much money as he asked for and he couldn't pay his hotel bill
4. Which of the following statements is true? _____
A. The money did not reach the Fisher Bank.
B. The money reached the wrong bank.
C. The money reached the bank after he was arrested.
D. The money reached the bank before he was arrested.
5. The clerks put his name under the wrong letter _____.
A. through carelessness
B. because they were human beings
C. because he had a strange name
D. by pronouncing his name incorrectly
参考答案： CBBDA
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第3题：
What caused him _______ his job?
A、give up
B、giving up
C、given up
D、to give up
参考答案：D
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第4题：
根据下列材料请回答 41～45 题：
C
Harry was a boy of fourteen years old．He was tall and stron9．And he ran the fastest in his class．So everyone was very proud of him in his class．A new student came to his class a month ago．His name was Mike．He was thin and short．But his classmates found that he ran very fast while they were playing football．They wanted to know if Mike could run faster than Harry．Jack，one of
Harry’S friends，told Harry about it．Of course，Harry didn’t believe it．
“Why not have a race with him?”said Jack．“That’s a good idea l'，said Harry．“Go to tell the unlucky boy．I'll have a race with him tomorrow morning．”
Early the next morning，Harry got ready for the race．He was sure that he could be first．Jack didn’t wake up on time and couldn’t go with him．That evening Jack went to see Harry．They began to talk about the race．Harry’S grandma heard them in the next room．She came in and asked，“What’S the result，Harry?”
“I was the second．Grandma．”answered Harry．
“Congratulations to you!”the old woman said happily．“And how was Mike?”
“He was the last but one．”
第 41 题 Harry”classmates were proud of him because______.
A．he was tall
B．he was the top student in his school
C．he ran fastest in his class
D．he was strong
正确答案：C
根据第一段可以知道，Harry的同班同学因为他跑得最快而很自豪。所以答案选C。
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第5题：
What does Mr. White say he will do in the next few days?A.Mail his resume
B.Call to double check on something he sent
C.Meet with the General Foods Company staff
D.Come by the company to drop off some documents答案：B解析：为了确认人事部门收到简历，他会打电话询问，答案为B。 -
第6题：
What did Ms. Ward do for Mr. Takagi?
A. She gave him a presentation
B. She combined her lecture with his.
C. She helped him plan his lecture.
D. She gave input during his presentation.答案：D解析：Takagi给Ward写的信中说，“如果没有您的帮助，恐怕他们会对我的演讲失望。（Without your input，I’m afraid they would have been disappointed with my lecture.)”因此可以得知，Ward 在 Takagi 发表演讲时提供过帮助。正确答案是D。 -
第7题：
Mr. Sims has been ill, but we expect him （） by next month.
Ato be well
Bwell
Cto be good
Dgood
A
略 -
第8题：
单选题Last Sunday when Mr. Wang was leaving Beijing for Canada, a number of his friends _____ at the airport.Afound him out
Bput him up
Cknocked him down
Dsaw him off
正确答案： A解析：
句意：上周日，王先生离开北京去加拿大时，许多朋友在机场为他送行。考查动词词组。see sb. off为某人送行；出发，动身。符合句意，D项正确。find out发现，找到，查明。put up举起，张贴，建造。knock down撞倒，击倒。 -
第9题：
单选题What is mentioned as a reason for visiting Mr. Fraser's blog?ATo give him feedback on his ideas
BTo contribute to his political campaign
CTo find out about his policies
DTo learn more about his political party
正确答案： C解析：
第四段最后一句提到他会时常更新博客，上面会有一些关于该市的新想法和策略，希望人们去看。所以C项符合题意。 -
第10题：
问答题In this section, there is one passage followed by a summary. Read the passage carefully and complete the summery below by choosing a maximum of three words from the passage to fill in each of the blanks 51-5.Remember to write the answers on the answer sheet. For many years after he formed his Theory of Relativity, Albert Einstein visited many universities in different cities where he gave talks about it. He had his own chauffeur who drove him to where he was to give the talk. The chauffeur sat at the back of the room while he was giving his lecture, and then drove him home. One day, the chauffeur said to Einstein, “Professor, I have heard you give your talk so many times that I know every word of it.” “Do you?” Einstein said with a smile. “Let’s find out, shall we? You give my next talk for me. Nobody knows what I look like where we’re going. I’m just a name to them.” Just before they reached the university where Einstein was to give his talk, he changed places with his chauffeur. The chauffeur’s memory was excellent and he was able to give Einstein’s talk exactly as Einstein gave it. He did not understand a word he was saying, but this did not seem to matter. Then, as he was leaving the university, one of the teachers who had been at the talk came up to him. “Professor Einstein,” he said. “That was a most interesting talk. I’d be grateful if you would answer a question.” The chauffeur hurried on. “I’m sorry,” he said, “but I’m late for my next meeting.” “I’ll walk with you,” the teacher said. “I want to talk to you about the problem.” The teacher walked along beside the chauffeur and asked him to solve a very difficult mathematical problem. The poor chauffeur couldn’t understand the problem, let alone attempt an answer. He did not know what to say. Then he had an idea. “It’s so simple,” he said. “Even my chauffeur could answer it.” He pointed to his car, where Einstein was standing, still wearing the chauffeur’s cap. “This man has a maths question,” he said to Einstein. “It’s so easy I’m sure even you can answer it.” Summary: Albert Einstein was a famous scientist who worked out the Theory of Relativity. He used to travel around the country with his chauffeur giving (1) on mathematics. His chauffeur knew his talk very well so Einstein asked him to give the talk at the next (2) where they did not know him. The chauffeur did well, but afterwards a teacher came up to him and asked him a difficult (3) .The chauffeur did not know the answer but he said, “This problem is so simple I’m sure my chauffeur knows (4) it.” Then he pointed to Einstein still standing (5) beside the car.正确答案：
1.talks 文章第一话明确指出爱因斯坦经常带着他的司机到各地演讲。
2.university 由第二段最后一句话可看出他们是到大学做演讲。
3.mathematical problem 由第五段最后一句话可以看出那个老师问的是一道非常难的数学题。
4.how to solve could answer it也就是know how to solve it。
5.in his cap in his cap是wearing the chauffeur’s cap的另一种说法。解析： 暂无解析 -
第11题：
单选题Mr. Sims has been ill, but we expect him （） by next month.Ato be well
Bwell
Cto be good
Dgood
正确答案： B解析： 暂无解析 -
第12题：
单选题What is the purpose of Mr. Patil’s email?ATo thank the newspaper for its coverage
BTo request that information be corrected
CTo introduce his company to the newspaper
DTo question the safety of a construction project
正确答案： C解析：
邮件中第三句话“While reading, though, I did note a few issues I feel need to be addressed”提到有问题要讲，后文中提出了问题，要求主编更正信息，写一篇随后的文章，所以他写邮件是要求更正一些信息。选择B。 -
第13题：
What does the reporter want most from his editors in their talks?
A. Finding the news value of his stories.
B. Giving him financial support.
C. Helping him to find issues.
D. Improving his good ideas.
正确答案：D
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第14题：
His father’s death gives him a whole new ______ on life.
A、motivation
B、perspective
C、impact
D、impression
参考答案：B
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第15题：
He was reluctant to give up his travel plans but I succeeded in persuading him _____.
A、to do
B、to give up
C、to
D、to do this
正确答案:C
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第16题：
Mr. White wanted to park his car near the roadside but the police asked him __________.A.not to do
B.not do
C.not to
D.do not答案：C解析：考查省略。首先可以看出ask sb．to do句型，因此排除非不定式的选项B和D：其次省略时不能留do的尾巴，如果A选项后加it就是正确的。句意为“司机想把车停在路边，但是警察提醒他不可以”。故选C。 -
第17题：
__________ Mr. Bingham's promotion became official, many of his colleagues have approached him to congratulate him.A. Despite
B. Still
C. Since
D. During答案：C解析：自从宾厄姆先生正式晋升后，很多同事都来向他表示祝贺。横线处应填入从属连词，只有备选答案C是从属连词。 -
第18题：
Bill and his family have been living in the same old building for eight years.The landlord（房东）also lives there,and usually all the tenants（房客）get alongfairly well with one another.Recently,however,there has been a change in their relations.
A nice,quiet old couple used to live there,too.The old lady would sometimes bringsome small cakes she made to Bill′s mother,who in return would give her somemeat or help her with shopping.Unfortunately,the old lady died last month.Asher husband couldn′t live alone,his grandson moved in.
The grandson,a youth of about twenty,has become a problem to Bill′s family because he is so noisy.Bill′s family members were used to peace and quiet,but the youth likes to listen to his radio late at night.Sometimes his friends came for a visit,and they also made a lot of noise.Everyone in Bill′s family has been bothered by the new comer and getting angry.
Bill′smother once politely asked the old man if he was able to sleep well at night,but it seemed that he didn′t understand what she meant and so never spoke tohis grandson about it.If he did,the grandson apparently didn′t listen,sincethings have not changed any.Everyone in Bill′s family agrees that somethinghas to be done,but no one wants to hurt the old man′s feelings or cause himany problems.
What do you think should be done?
The grandson makes a lot of noise asA.he never cares whether the neighbors might want to live in peace and quiet
B.the walls of the building are thin
C.he likes to listen to his radio early in the morning
D.friends come to visit him答案：A解析：考情点拨:事实细节题。应试指导:邻居的孙子搬来后，在深夜听收音机，有时有朋友来访。这些都表明，他从不关心邻居是否想过宁静的生活。 -
第19题：
问答题Practice 13 ● Miss Peters has placed an order with Mr. Frederic. This is the first order his company has ever got from her company. Mr. Frederic decides to keep this new customer and is thinking of increasing his company’s sales to her. ● Suppose you are a secretary of Mr. Frederic, he asks you to write this letter. ● Please write the letter. ● Write 60-80 words.正确答案： 【参考范文】
Dear Miss Peters:
For your first-time order, I would like to thank you on behalf of the company. This is your initial order and I believe that no greater kick a sales manager can get than the beginning of business with a new customer. The signing of an order is an exhibition of trust, and we are fully aware that we are responsible for maintaining that trust.
What means the most to the buyer of any product is the character of the supplying organization, its resources, its .facilities, its reputation, and its standards of service.
Every facility of our company is at your disposal. We would like to be helpful beyond the mere necessities of business transaction.
We really appreciate it that you decide to do business with us. We want to continue to deserve your trust.
John Smith
Secretary of General Director of ABC Company解析： 暂无解析 -
第20题：
单选题What is Mr. Weeks proud of?AAll his students have become famous persons.
BAll his students often write to him.
CSome of his students have been famous.
DHe’s been a teacher for twenty-six years.
正确答案： B解析：
细节理解题。第一段倒数第二句提到“Some of his students have become famous persons, but they still remember him and often write to him. ”可知，他的一些学生变得很出名，C项表述正确。 -
第21题：
单选题What is Mr. Saunders’ complaint?AHis statement was not sent in adequate time.
BThe product broke down suddenly.
CThe company did not inform him of an extra fee.
DThere was late delivery on a piece of equipment.
正确答案： C解析：
在Mr. Saunders写的信中第2段第2句和第3句提到职员中没有任何人mention this extra fee，可知答案为C。 -
第22题：
单选题Tom’s mother tried hard to persuade him to ______ from his intention to invest his savings in stock market.Apull out
Bgive up
Cdraw in
Dback down
正确答案： C解析：
句意：汤姆的母亲极力劝说他放弃把积蓄投资股票市场的打算。back down放弃。pull out of 退出，撤离。give up放弃。draw in 到站。 -
第23题：
单选题According to the bill, what did Mr. Saunders neglect to do last month?AInstall the purchased product
BRegister for the payment system
CReport a malfunction in his heater
DPay for the equipment installation
正确答案： D解析：
信的第1段提到an outstanding payment包括了上个月热水器的接通，可知Mr. Saunders没有支付安装费，故选D。