单选题The customer service department had fewer complaints last quarter, which challenges the ______ that the quality of our product is worsening.A attentionB functionC exceptionD perception

题目
单选题
The customer service department had fewer complaints last quarter, which challenges the ______ that the quality of our product is worsening.
A

attention

B

function

C

exception

D

perception

相似考题

1.Quality control charts show a characteristic of the product or service against:A . the specification limitsB . customer requirementsC . control limits based on three standard deviations in each directionD . control limits based on six standard deviations in each directionE . A and D only

2.172 Variables quality data are:A. quantitative or qualitative dataB. quality data for which the product or service is designed and builtC. reflect measurements on a continuous scale of a characteristic of the produce or serviceD. Indicate management's understanding of the concept of variabilityE. B and C only

3.175 Quality control charts show a characteristic of the product or service against:A. the specification limitsB. customer requirementsC. control limits based on three standard deviations in each directionD. control limits based on six standard deviations in each directionE. A and D only

4.Variables quality data are:A . quantitative or qualitative dataB . quality data for which the product or service is designed and builtC . reflect measurements on a continuous scale of a characteristic of the produce or service.D . Indicate management's understanding of the concept of variabilityE . B and C only

更多“单选题The customer service department had fewer complaints last quarter, which challenges the ______ that the quality of our product is worsening.A attentionB functionC exceptionD perception”相关问题

  • 第1题：

    54 Variables quality data are:

    A. quantitative or qualitative data

    B. quality data for which the product or service is designed and built

    C. reflect measurements on a continuous scale of a characteristic of the produce or service.

    D. Indicate management's understanding of the concept of variability

    E. B and C only


    正确答案：E

  • 第2题：

    Far East is a specialist logistics service provider. We operate in sectors of commerce and industry where flexible solutions________. We’re flexible, adaptable and innovative. Everything we do is about your business. We will tailor our services to your exact needs, or provide a unique solution. An example of a recent action was the delivery of sandbags to Rowlands Castle this week. Our customer urgently required the delivery ________?the local flooding. Also, the customer worked nights, so we had to make the delivery ________?with her work schedule. ________?it more manageable, we divided the sandbags onto two pallets. On arrival, our staff parked in 1 foot deep water and assisted the customer with placing the sandbags ________?they stopped her property from being flooded. Needless to say, our customer was very happy with the quality of service.


    参考答案: are required; due to; fit; To make; so that

  • 第3题：

    To improve the quality of our products ,we asks for suggestions _______had used the products.

    A.whoever

    B. who

    C. whichever

    D.which


    正确答案：A

  • 第4题：

    While the accounting department is closed, all billing questions will be __________by the customer service department.

    A.expired
    B.attended
    C.replied
    D.handled

    答案：D
    解析：
    因为会计部关门了，因此所有的计费问题将由客户服务中心处理。“expire”是“期满”的意思；“attend”是“参加”；“reply”是“回复”；“handle”是“处理”的意思，故选D。

  • 第5题：

    Small businesses face unique customer challenges, which three challenges are small businesseslooking to overcome?（）

    • A、technical staffing
    • B、data center deployments
    • C、employee training
    • D、cost containment
    • E、operational efficiency
    • F、customer responsiveness

    正确答案:D,E,F

  • 第6题：

    In a store based on the consumer direct model， which roles have the ability to change shipping preferences and tax settings？（）

    • A、Seller
    • B、Operations Manager
    • C、Product Manager
    • D、Category Manager
    • E、Customer Service Supervisor

    正确答案:A,B

  • 第7题：

    问答题
    Practice 7　　● Look at the list below. It shows the departments of a company.　　● For questions 6-10, decide in which department (A-H) each person on the opposite page works.　　● For each question, mark one letter (A-H) on your Answer Sheet.　　● Do not use any letter more than once.　　A　Customer service department　　B　Design department　　C　Engineering department　　D　Facilities department　　E　Finance department　　F　Human resources department　　G　Legal department　　H　Shipping and receiving department　　6. Richard Saunders is responsible for accepting materials from their suppliers.　　7. John Knight and his team are responsible for the maintenance of the company building.　　8. Gina Theismann is dealing with the complaints from a customer.　　9. Robin Seaton is working on the training plan for the new employees.　　10. Helen Marsden and her team are making the company’s budget for next year.

    正确答案： 6.H 本题的意思是“Richard Saunders负责从他们的供货商那里接收材料。”对外运送产品或材料和接受供货商提供的材料是Shipping and receiving department的主要职责。所以应选H项。
    7.D 本题的意思是“John Knight和他的团队负责维护公司大楼。”维护公司的各种设施和设备,包括公司的大楼等建筑是Facilities department的职责, 因此应选D项。
    8.A 本题的意思是“Gina Theismann正在处理顾客投诉。”为客户提供帮助,并尽可能使他们感到满意就是Customer service department(客服服务部)的职责。当客户有不满意之处,当然也会向客户服务部投诉。因此应选A项。
    9.F 本题的意思是“Robin Seaton正在为新员工制定培训计划。”Human resources department(人力资源部)也称为Personnel department,它的职责很多,包括员工的聘用、解雇、薪酬、培训、绩效评估等。因此F项正确。
    10.E 本题的意思是“Helen Marsden和她的团队正在制作公司明年的预算。”管理公司所有与财务有关的事务的部门是Finance department,它通常还包括预算部(budget department)、会计部(accounting department) 和薪酬部(payroll department)。因此E项正确。
    解析： 暂无解析

  • 第8题：

    单选题
    Evaluate this SQL statement: SELECT e.EMPLOYEE_ID,e.LAST_NAME,e.DEPARTMENT_ID, d.DEPARTMENT_NAME FROM EMP e, DEPARTMENT d WHERE e.DEPARTMENT_ID = d.DEPARTMENT_ID; In the statement, which capabilities of a SELECT statement are performed?（）
    A

    Selection, projection, join

    B

    Difference, projection, join

    C

    Selection, intersection, join

    D

    Intersection, projection, join

    E

    Difference, projection, product


    正确答案： E
    解析： 暂无解析

  • 第9题：

    单选题
    Failure to meet customer needs can lead to_____.
    A

    overemphasis on the service format

    B

    decreased corporate revenue

    C

    misunderstanding of customer satisfaction

    D

    customers’ complaints


    正确答案： D
    解析：
    推断题。根据题干关键词可定位到倒数第二段。该段中提到，对服务形式的过分强调和对消费者满意度的误解都是导致不能满足消费者需求的原因而非结果，故A、C项均可排除。D项在文中没有提及，属于无中生有，故排除。文章中提到，服务和质量的好坏是由其是否满足消费者的基本需求决定的，而不是由生产商决定的。由此可知，无法满足消费者的需求会使生产商处于不利的位置，并可能对其收入造成影响，因此答案为B项。

  • 第10题：

    单选题
    Failure to meet customer needs can lead to______.
    A

    overemphasis on the service format.

    B

    decreased corporate revenue.

    C

    misunderstanding of customer satisfaction.

    D

    customers’ complaints.


    正确答案： B
    解析：
    推断题根据题干关键词可定位到倒数第二段。该段中提到，对服务形式的过分强调和对消费者满意度的误解都是导致不能满足消费者需求的原因而非结果，故A、C项均可排除。D项在文中没有提及，属于无中生有，故排除。文章中提到，服务和质量的好坏是由其是否满足消费者的基本需求决定的，而不是由生产商决定的。由此可知，无法满足消费者的需求会使生产商处于不利的位置，并可能对其收入造成影响，因此答案为B项。

  • 第11题：

    单选题
    The reviewer finds the information about customer service very useful because
    A

    his company doesn’t have enough staff to provide good customer service.

    B

    the sales in his company is decreasing gradually.

    C

    the customers’ complaints are on the rise.


    正确答案： B
    解析：
    根据第四段第一句话中的非限定性定语从句可以判断出“which is struggling to maintain excellent customer service at a time when sakes are(thankfully)outpacing customer service rep availability”书评人所在的公司正在面对的问题，也就是在销售的增长幅度超过了客户服务代表人数的增长的情况下，怎样仍能保持优质的客户服务。选项B所表述的内容与原文的意思相反，选项C未提及。因此正确选项为A。

  • 第12题：

    单选题
    Which benefit can be obtained by using the configuration management service component in the operate phase？ Select exactly 1 answer（s） from the following：（）。
    A

    reduced operating costs， due to a consistent framework for making necessary changes in an efficient and accountable manner

    B

    greater accuracy， completeness， and timeliness of network configuration information

    C

    notification provided to interested parties regarding problems that have been identified， and a system that scales with customer requirements

    D

    improved system service quality and fewer disruptions


    正确答案： B
    解析： 暂无解析

  • 第13题：

    ________, our customer was very happy with the quality of service.

    ARegardless of it ;

    BHelpless to do ;

    CNeedless to say


    参考答案:C

  • 第14题：

    Customer service is the service or care that a consumer receives before, during and after a purchase. It's one of the factors that come in to play when a consumer is determining buying value, the other is the quality of the product or service that is being____1____

    Consumers often must encounter an experience to not only be a satisfied customer, but a loyal customer. Customer service is a part of that experience.

    Top notch service will create______2___and a returning customer, which is what we all must strive for.

    Excellent customer service is____3____to businesses today. It's a component that is often missing, unfortunately. How do you provide great customer service? Always make your customer a ____4___. Greet them in a friendly manner, whether that be via telephone, email or in person.

    Let them know you are there to help and that you will take care of them, not only before the sale but after as well. After all, in a thriving business customers are not ____5____; it's a requirement for businesses to survive.

    A. vitalB. optionalC. priorityD. offeredE. loyalty


    参考答案：1-5：DEACB

  • 第15题：

    Quality?mangement ensures that an organization,product or service is consitent.It has four main components;quality planing,quality assurance（ ）and quatily improvenment.

    A.quality obiective
    B.quality policy
    C.quality control
    D.quality system

    答案：C
    解析：

  • 第16题：

    Customer concerns about technology maturity, cost effectiveness, quality of work life, and increased productivity and accuracy drive product demand in which SMB technology sector?（）

    • A、security
    • B、wireless
    • C、network storage
    • D、e-commerce
    • E、switching and routing

    正确答案:D

  • 第17题：

    Which benefit can be obtained by using the CHANGE management service component in the operate phase？ Select exactly 1 answer（s） from the following：（）。

    • A、reduced operating costs， due to a consistent framework for making necessary changes in an efficient and accountable manner
    • B、greater accuracy， completeness， and timeliness of network configuration information
    • C、notification provided to interested parties regarding problems that have been identified， and a system that scales with customer requirements
    • D、improved system service quality and fewer disruptions

    正确答案:A

  • 第18题：

    Which WebSphere Commerce user role is responsible for confirming shipment of orders？ （）

    • A、Account Representative
    • B、Customer Service Supervisor
    • C、Pick Packer
    • D、Product Manager
    • E、Sales Manager

    正确答案:C

  • 第19题：

    单选题
    You can trust our product as we have ______ control over its quality.
    A

    strict

    B

    limited

    C

    little

    D

    natural


    正确答案： B
    解析：
    句意：你可以信任我们的产品，我们对质量是严格把关的。本题考查形容词词义辨析。根据句意可知，这里指的是对质量的把关十分严格，只有strict“严格的”符合题意。故A项正确。limited有限的，受限制的。little少量的。natural自然的。

  • 第20题：

    单选题
    The most important function of the new software is to
    A

    maintain the quality of customer service.

    B

    expand the customer network worldwide.

    C

    inform patients about better quality medicines.


    正确答案： B
    解析：
    第四段提到了这个新的软件。它的功能是可以更新库存量和产品信息，只有A项“维持客户服务的质量”符合题意。

  • 第21题：

    单选题
    Evaluate this SQL statement: SELECT e.EMPLOYEE_ID,e.LAST_NAME,e.DEPARTMENT_ID, d.DEPARTMENT_NAME FROM EMP e, DEPARTMENT d WHERE e.DEPARTMENT_ID = d.DEPARTMENT_ID; In the statement, which capabilities of a SELECT statement are performed?（）
    A

    Selection, projection, join

    B

    Difference, projection, join

    C

    Selection, intersection, join

    D

    Intersection, projection, join

    E

    Difference, projection, product


    正确答案： B
    解析： 暂无解析

  • 第22题：

    单选题
    Evaluate this SQL statement: SELECT e.EMPLOYEE_ID,e.LAST_NAME,e.DEPARTMENT_ID, d.DEPARTMENT_NAME FROM EMPLOYEES e, DEPARTMENTS d WHERE e.DEPARTMENT_ID = d.DEPARTMENT_ID; In the statement, which capabilities of a SELECT statement are performed?（）
    A

    selection, projection, join

    B

    difference, projection, join

    C

    selection, intersection, join

    D

    intersection, projection, join

    E

    difference, projection, product


    正确答案： C
    解析： 暂无解析

  • 第23题：

    单选题
    The customer service department had fewer complaints last quarter, which challenges the ______ that the quality of our product is worsening.
    A

    attention

    B

    function

    C

    exception

    D

    perception


    正确答案： B
    解析：
    句意：上季度我们客户服务部接到的投诉很少，这有力驳斥了我们的产品质量下滑这种说法。本题考查词义辨析，根据上下文，此处意为“驳斥了…的说法、看法”，因此要用perception。attention专心，精神集中。function功能，用。exception除外，例外。

  • 第24题：

    单选题
    Customer concerns about technology maturity, cost effectiveness, quality of work life, and increased productivity and accuracy drive product demand in which SMB technology sector?（）
    A

    security

    B

    wireless

    C

    network storage

    D

    e-commerce

    E

    switching and routing


    正确答案： D
    解析： 暂无解析

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