To order a replacement for a damaged item
To ask about the rules at a swimming pool
To request reimbursement for a purchase
To inquire about a product advertised on TV
第1题:
请听第9段材料,回答15至17题。
第15题:Why does the woman come to the man?
A. To greet him
B. To ask for information
C. To talk about the neighbors
第2题:
第3题:

第4题:
询问来意()
第5题:
What Asian appetizers are
The deadline for placing an order
If he can modify his order later
The amount of appetizers per platter
第6题:
To ask about the automated billing system
To update her contact information
To report receiving duplicate bills
To challenge the company’s assertions
第7题:
第8题:
To describe her experiences to her family
To express her satisfaction with the company
To request a specific guide for a future tour
To ask a question about the history of Egypt
第9题:
Because it was her shop’s first order.
Because the product was damaged in transit.
Because the supplier is going out of business.
Because she will place a larger order.
第10题:
第11题:
第12题:
To raise awareness of a humanitarian crisis
To make a suggestion about a fundraising activity
To inquire about company sponsorship funds
To recommend that employees do some charity work
第13题:
第14题:
第15题:
Write a memo in about 50 words. You received a letter from a British customer complaining of the late delivery of their Order No.366.Then you looked into the matter and found it was the fault of your dispatch department.Write a short memo to your assistant, Jack Zhou. ·Ask him to visit your dispatch department and urge them to dispatch the order. ·Specify the goods, quality, and the deadline for dispatch. ·Add any relevant information you can think of.
To: Jack Zhou
From:(your name)
Subject: Order No.366
Date: 19 April,2013
I received a letter from a customer in Britain who complained about the late delivery of their Order No.366 for 100 sets of Model DX fax machines.The delay is due to the negligence of our dispatch department.Could you go to the dispatch department and tell them to send
the order before the end of this month? Thanks!
略
第16题:
Which of the following options indicates why it is important to talk to the user and ask appropriate questions about a software problem? ()
第17题:
第18题:
第19题:
To make an apology.
To place an order.
To ask about delivery.
To cancel an appointment.
第20题:
第21题:
Software problems don't generate errors.
The user is more knowledgeable about software.
The system logs will provide useful information alone.
Key information pertaining to the software may be uncovered.
第22题:
To place an order with the company
To give an opinion on an item
To inquire about a special discount
To demand a refund for a defective product
第23题:
To seek advice on a health problem
To order a subscription to a magazine
To ask for feedback on a proposal
To request a new computer monitor