问答题Practice 13 ● Miss Peters has placed an order with Mr. Frederic. This is the first order his company has ever got from her company. Mr. Frederic decides to keep this new customer and is thinking of increasing his company’s sales to her. ● Suppose you
题目
问答题
Practice 13 ● Miss Peters has placed an order with Mr. Frederic. This is the first order his company has ever got from her company. Mr. Frederic decides to keep this new customer and is thinking of increasing his company’s sales to her. ● Suppose you are a secretary of Mr. Frederic, he asks you to write this letter. ● Please write the letter. ● Write 60-80 words.
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更多“问答题Practice 13 ● Miss Peters has placed an order with Mr. Frederic. This is the first order his company has ever got from her company. Mr. Frederic decides to keep this new customer and is thinking of increasing his company’s sales to her. ● Suppose you”相关问题
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第1题：
Mr. Smith has () from his office as the chief minister.A、resigned
B、attained
C、relieved
D、revealed
参考答案：A
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第2题：
A project manager is called to an informal meeting with the customer and a problem is raised. This problem has major implications for the project manager’s company, but the customer wants to pursue a solution at the meeting, The project manager should()A.Tell the customer that he will not address any problems
B.Tell the customer that the problem is not sufficiently defined to company to a solution
C.Collect as much information on the problem without committing his company to a solution
D.Give the customer a range of solutions that might be acceptable to his company答案：C解析：经理与客户的非正式会议上提出一个问题对于项目有重大影响，客户希望开一个专题会议，项目经理应该（72）。A.告诉客户他不会提出任何问题B.告诉客户这个问题是没有充分定义C.收集更多的问题信息决定是否召开专题会议D.给客户几个可能被接受的解决方案 -
第3题：
Mr. Arman admitted that he had been__________ surprised by the high volume of sales his company had generated last quarter.A.most thorough
B.thoroughly
C.thoroughness
D.thorough答案：B解析：空格出现在“be动词”和过去分词之间时，把副词当做正确答案的首位候补来分析句意。选项中只有意为“非常地，完全地”的“throughly”为副词，而且将其放在空格处也符合句意。 -
第4题：
To:Rex Roeges,Customer Service Department Iroeges@books, com〉
From：Dave Palmer〈palmer@mail2. com
Re ： Lost book
Dear Mr. Rex Roeges,
I am writing this e—mail concerning a book that I ordered through your company，The Computer Networks 4th edition,order number 20035. I placed the order last month and still have not received the book.
I visited your website and confirmed that my shipping information was correct,and that my credit card has been charged for the book； the website also indicates that the book was shipped using your “Global Carrier，，service the day after I ordered it. Considering that “Global Carrier” shipments typically take two weeks to arrive, I should have received my goods a week ago at the latest. However,my post office informed me they have neither received nor delivered the book. Can you let me know what is going on as soon as possible? Dave PalmerTo ： Dave Palmer ^palmer@mail2. com
From ： Rex Roeges Iroeges@books. com
Re；Lost book
Dear Mr. Palmer,
Thank you for contacting us. It is important to us that our customers are satisfied with our service,so I am very sorry to hear that you have not received your merchandise.
I looked up your order number and discovered that the book has not been sent out. I have rectified this mistake on our website and sent the book to you via express mail. It should arrive within two business days. With the book I have enclosed a coupon for half off your next order.
Again,I apologize for the inconvenience. If you have any more questions or need further assistance， please contact me at 602 — 385 — 0256. or e—mail me at Croeges@noble, com〉.
Sincerely，
Rex Roges, Customer Service Department Nobel Bookstore
Which of the following statament true?
A. The company sends all orders by express mail.
B. “Global Career” shipping is the cheapest service available.
C. Mr. Palmer placed his order three weeks ago.
D. The cost of delivery was included in the book's price.答案：C解析：这道问题要求把握文章的细节并进行推理。这种问题需要快速浏览文章并把握大意。Global Carrier公司的送货时间一般需要花费两周，Palmer在一周前收到了商品，因此可以推知他是在3周前订货的。@## -
第5题：
You work as the IT professional in an international company which is named Wiikigo. You are experiencedin implementing and administering a network operating system. You are specialized in deploying servers，configuring Windows Server 2008 Terminal services and network application services， and configuring aweb services infrastructure. You are in charge of a member server that runs Windows Server 2008. Theserver runs the Terminal Server Gateway （TS Gateway） role service. Now you receive an order from thecompany management. According to the company requirement， you have to identify whether a user namedUser1 has ever connected to his office workstation through the TS Gateway server. What action should youperform to achieve this？（）
- A、In order to achieve this， you should view the Event Viewer Security log.
- B、In order to achieve this， you should view the Event Viewer Application log.
- C、In order to achieve this， you should view the Event Viewer Terminal Services-Gateway log.
- D、In order to achieve this， you should view the events in the Monitoring folder from the TS Gateway Manager console.
正确答案:C -
第6题：
问答题Practice 9 ● Your company delayed the delivery of an order due to lack of stock from the supplier. You must try to persuade the customer to do with the sample shirts which are not completely satisfactory. ● Write a letter to Mr. Harrison: ● Apologizing for your late delivery; ● Explaining the reason; ● Telling him goods are already on the way. ● Write about 60—80 words.正确答案： 【参考范文】
Dear Mr. Harrison,
Further to your phone call of 2nd June, we want to give our sincere apology for the late delivery of the sample shirts. The materials required are short supply of stock in the past three weeks, which results in the delay.
When the materials ultimately arrived, we found that only four colours are available. Now sample shirts with the four available colours have been delivered. I am sorry for any inconveniences and trouble caused by the above.
Yours sincerely,
Isabella Browning解析： 暂无解析 -
第7题：
问答题Practice 13 ● Miss Peters has placed an order with Mr. Frederic. This is the first order his company has ever got from her company. Mr. Frederic decides to keep this new customer and is thinking of increasing his company’s sales to her. ● Suppose you are a secretary of Mr. Frederic, he asks you to write this letter. ● Please write the letter. ● Write 60-80 words.正确答案： 【参考范文】
Dear Miss Peters:
For your first-time order, I would like to thank you on behalf of the company. This is your initial order and I believe that no greater kick a sales manager can get than the beginning of business with a new customer. The signing of an order is an exhibition of trust, and we are fully aware that we are responsible for maintaining that trust.
What means the most to the buyer of any product is the character of the supplying organization, its resources, its .facilities, its reputation, and its standards of service.
Every facility of our company is at your disposal. We would like to be helpful beyond the mere necessities of business transaction.
We really appreciate it that you decide to do business with us. We want to continue to deserve your trust.
John Smith
Secretary of General Director of ABC Company解析： 暂无解析 -
第8题：
问答题Practice 1 ● Recently, your company has received a letter complaint concerning the delay of an order. As the manager of the Department of Customer Service, you are to handle this. ● Write the letter to the customer: ● explaining the reason for the delay, ● apologizing for the delay, ● offering some measures to make up for the delay.正确答案： 【参考范文】
Dear Mr. Green,
We have received your letter with respect to the delay of the order dated Oct.24, 2012, and on behalf of our company I would like to express our apologies to you.
As a matter of fact, we have sent commodities on time in line with our contract. However, there was something wrong with the shipment. Owing to the bad weather, the shipment has been greatly postponed. At the moment, even though we took urgent measures to make up for the delay, the consequence was still unsatisfactory.
Since being informed about the delay in delivery, we were quickly aware that this would give rise to great inconvenience and trouble for you, which would have a negative effect not only on the sales, but also on your customer relations and your company’s fame. As a result, our company is willing to take the responsibility and do all we can to make up your losses. In order to compensate for this order, our company offer 10% off the freight in delivery. Although we would endure a big loss, that would not be a problem with us. In addition, we will find some backups in case transportation fails again.
All in all, we have paid our immediate attention to this matter and given promise that everything will return to normal. We hope this matter will not influence the cooperation between you and us.
I do hope that you will accept our apologies.
Yours sincerely,
Will Smith解析： 暂无解析 -
第9题：
问答题Practice 4 “My dear Mr. Bennet,” said his lady to him one day, “have you heard that Netherfield Park is let at last?” Mr. Bennet replied that he had not. “But it is,” returned she; “for Mrs. Long has just been here, and she told me all about it.” Mr. Bennet made no answer. “Do not you want to know who has taken it?” cried his wife impatiently. “You want to tell me, and I have no objection to hearing it.” This was invitation enough. “Why, my dear, you must know, Mrs. Long says that Netherfield is taken by a young man of large fortune from the north of England that he came down on Monday in a chaise and four to see the place, and was so much delighted with it that he agreed with Mr. Morris immediately; that he is to take possession before Michaelmas, and some of his servants are to be in the house by the end of next week.” “What is his name?” “Bingley.” “Is he married or single?” “Oh! single, my dear, to be sure! A single man of large fortune; four or five thousand a year. What a fine thing for our girls!” “How so? How can it affect them?” “My dear Mr. Bennet,” replied his wife, “how can you be so tiresome! You must know that I am thinking of his marrying one of them.” “Is that his design in settling here?” “Design! nonsense, how can you talk so! But it is very likely that he may fall in love with one of them, and therefore you must visit him as soon as he comes.” “I see no occasion for that. You and the girls may go, or you may send them by themselves, which perhaps will be still better, for as you are as handsome as any of them, Mr. Bingley might like you the best of the party.”正确答案：
【参考译文】
有一天班纳特太太对她的丈夫说:“我的好老爷,尼日斐花园终于租出去了,你听说过没有?”
班纳特先生回答道,他没有听说过。
“的确租出去了,”她说,“朗格太太刚刚上这儿来过,她把这件事的底细,一五一十地告诉了我。”
班纳特先生没有理睬她。
“你难道不想知道是谁租去的吗?”太太不耐烦地嚷起来了。
“既是你要说给我听,我听听也无妨。”
这句话足够鼓励她讲下去了。
“哦!亲爱的,你得知道,郎格太太说,租尼B斐花园的是个阔少爷,他是英格兰北部的人;听说他星期一那天,乘着一辆驷马大轿车来看房子,看得非常中意,当场就和莫理斯先生谈妥了;他要在‘米迦勒节’以前搬进来,打算下个周末先叫几个佣人来住。”
“这个人叫什么名字?”
“彬格莱。”
“有太太的呢,还是单身汉?”
“噢!是个单身汉,亲爱的,确确实实是个单身汉!一个有钱的单身汉;每年有四五千磅的收入。真是女儿们的福气!”
“这怎么说?关女儿们什么事?”
“我的好老爷,”太太回答道,“你怎么这样叫人讨厌!告诉你吧,我正在盘算,他要是挑中我们一个女儿做老婆,可多好!”
“他住到这儿来,就是为了这个打算吗?”
“打算!胡扯,这是哪儿的话!不过,他倒作兴看中我们的某一个女儿呢。他一搬来,你就得去拜访拜访他。”
“我不用去。你带着女儿们去就得啦,要不你干脆打发她们自己去,那或许倒更好些,因为你跟女儿们比起来,她们哪一个都不能胜过你的美貌,你去了,彬格莱先生倒可能挑中你呢?”解析： 暂无解析 -
第10题：
单选题Why did Mr. Eldridge write to Ms. Brancato?ATo introduce himself to her
BTo encourage her to take a vacation
CTo advertise his company’s services
DTo inform her of an ongoing sale
正确答案： A解析：
短文的主体内容第2段介绍公司优惠的服务价格和坐公交旅行的好处，最后1段还表明如有需要请联系New England Express Bus Carders，可见其目的是给自己公司打广告，故选C。 -
第11题：
问答题Practice 4 ● You work for a company which produces laser printers. You are visiting another company, to buy some computer software for your department. They have expressed an interest in your company’s printers and you would like to take twenty brochures and three sample printers with you. ● Write a short note to Mr. Jim Asana, the sales manager. ● Asking for his permission to take these items. ● Explaining why you want them. ● Mentioning the time and date when you want to collect them. ● Write 40—50 words on a separate sheet.正确答案： 【参考范文】
To: Mr. Jim Asano
manager,
Can I have your permission to take twenty brochures and three sample printers with me when visiting soft-cell who have showed an interest in our printers? I will come to collect them at 10 am Monday morning. Please let me know your idea at your earliest convenience.
Jack解析： 暂无解析 -
第12题：
问答题Practice 1 ● Look at the notice below. It shows the departments in a company. ● For questions 6-10, decide which department A-H each employee should contact. ● For each question, mark one letter A-H on your Answer Sheet. ● Do not use any letter more than once. MOLEWORTH PLC CANBERRA. AUSTRALIA Ground Floor： A Wages＆Salaries B Marketing C Quality Control First Floor： D Typing Service E Exports F Purchasing Second Floor： G Personnel H Training 6. Ms. Williams needs to send a large order to an important customer in the USA. 7. John Carter needs extra staff to help with an unexpected order. 8. Mr. Wales wants to discuss advertising for his new product. 9. Mary Walden thinks she has been charged too much tax on her pay. 10. Jan Whittaker has a box of faulty goods which a shop has sent back.正确答案： 6.E 如果给国外客户发货就需找出口部,即Exports,故选E。
7.G 题干中关键信息为needs extra staff。急需人手应找找人事部(Personnel)帮忙。
8.B 如果要讨论新产品的广就应该找市场部,即Marketing,故选B。
9.A 句意:玛丽·沃尔登觉得她被多扣了工资税。她应该找的是薪酬部,即Wages & Salaries。
10.C 产品因缺陷被商店退回就应该找质量管理部,即Quality Control,故选C。解析： 暂无解析 -
第13题：
Dear Mr. Brown,
Thank you for your letter of 6 September regarding Mr. John Green who has been employed by this company for the past 10 years.
Mr. Green served his apprenticeship (学徒) with Vickers Tools Ltd. in Manchester, followed by a three-year course of engineering for Production Engineers. He is technically well—qualified and for the past five years has been our Assistant Works Manager responsible for production and related business in our Sheffield factory. In all his job duties he has shown himself to be hard-working, responsible and in every way a very dependable employee.
I can strongly recommend Mr. Green as I feel sure that if he were to be chosen to manage your factory in Nairobi he would bring to his work a true atmosphere of teamwork, which would be found necessary and helpful by all who would work with him.
Sincerely yours，
Tom Smith
1. How long has Mr. Green been employed by the writer's company?
For ().
2. What kind of course did Mr. Green take?
A three-year course in engineering for ().
3. What job position has Mr. Green held in the past five years?
4.What does the writer think of Mr. Green as an employee?
He is hard-working, () and dependable.
5.What is the purpose of this letter?
To () Mr. Green to manage a factory in Nairobi.
答案：1.10years,2.Production Engineersl,3.Assistant Words Manger,4.responsible,5.strongly recommed
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第14题：
Mr. Arman admitted that he had beensurprised by the high volume of sales his company had generated last quarter.A.most thorough
B.thoroughly
C.thoroughness
D.thorough答案：B解析：空格出现在be动词和过去分词之间时．把副词当做正确答案的首位候补来分析句意。选项中只有意为“非常地，完全地”的throughly为副词，而且将其放在空格处也符合句意。 -
第15题：
Mr. Tamil believes that his strategy for increasing advertising revenues will be successful,but his supervisor has requested that he research alternative__________ .A.agendas
B.samples
C.displays
D.methods答案：D解析：句子表示“要求寻找代替方案”时旬意最自然，故选D。 -
第16题：
A customer has been working with your company to purchase an iDataPlex cluster. They have a configuration from IBM and are getting ready to place an order. Which should be done of the following？（）
- A、A solution sizing questionnaire
- B、Verify the customer has the proper racks
- C、A Technical Delivery Assessment
- D、Verify the customer has enough cooling in the computer room
正确答案:C -
第17题：
问答题Practice 4 I am writing to confirm our telephone conversation of Thursday, the 7th, about our visit to your company. Next Monday, December 11, will be fine for us and we hope that it will suit you, too. My secretary, Miss Mary Brown, and Sales Manager, Mr. Zhang Ming, will be coming in the morning. It’s unfortunate that l will not be able to go with them. Thanks again for giving us this opportunity to visit with you.正确答案：
【参考译文】
谨写此信确认我们7号(星期四)在电话中商谈的有关赴贵公司访问事宜。下星期一(12月11日)对我们来说是个很合适的日期,希望这个时间对贵公司也适合。我的秘书布朗·玛丽小姐及销售经理张明先生将于当日上午前往贵公司。很遗憾我不能随同前往。
再次对贵公司所提供的访问机会表示感谢。解析：
①be writing to写此信的目的是……。
②confirm确定，确认。
③be fine for意译为“有空”。
④be able to能够……。 -
第18题：
问答题Practice 4 ● Mr. White is going to order a large amount of commercial computers from your company. He also shows an interest in your company’s electrostatic copier, which is in the charge of Mr. Blair, your colleague. Mr. White would like to bring 8 samples and some specifications back home to make a trial sale. ● Write a note to Mr. Blair, one of your colleagues. ● Telling him the fact that Mr. White is interested in electrostatic copier. ● Mentioning the number he wants to have. ● Suggesting their direct contact. ● Write 30-40 words on your answer sheet.正确答案： 【参考范文】
Dear Mr. Blair,
Mr. White, one of my regular customers, expresses his interest in our electrostatic copier. He wants to take 8 samples and some specifications back home to make a trial marketing. You may contact him directly on 2107316.解析： 暂无解析 -
第19题：
单选题Why has Ms. Washington only placed a small order?AHer company recently went out of business.
BShe wants to judge the quality of the product.
CHer warehouse does not have any more space.
DShe wants to terminate the transaction with the company.
正确答案： A解析：
第2段第2句指出in order to test the quality of your merchandies，故选B。 -
第20题：
问答题Practice 4 ● You’re a job-hunter. Here’s a vacancy in which you have the confidence to fill. The procedure requires you to apply for the post in written forms in order to get an interview. ● Write a letter to Mr. Femandez: ● Asking to fill the vacancy his company is advertising; ● Introducing your educational and working backgrounds at large; ● Referring to your enclosed CV. ● Write about 60—80 words.正确答案： 【参考范文】
Dear Mr. Fernandez,
I learnt from the New York Times of 8th September that your company had a vacancy for sales manager. I am very interested in that position.
I graduated from New York University in 2006.Up to now I’ve been working as a sales manager for a Manufacturing Company for four years.
To find out more information about my educational and working backgrounds, please refer to my CV enclosed.
I look forward to hearing from you in the near future.
Yours sincerely,
Keiko Yoshida解析： 暂无解析 -
第21题：
单选题What does Mr. Saunders request the company do?AReplace his new water heater
BRemove a late charge from his bill
CRegister him for equalized payments
DGive him a discount on next month’s bill
正确答案： B解析：
信中第4段最后1句要求the late charge from last month’s payment period be erased，即希望把上个月产生的滞纳金从总额中扣除出去，故选B。 -
第22题：
问答题Practice 2 ● Look at the HR list below. It shows the titles of each person. ● For questions 6-10, decide who does these jobs. ● For each question, mark one letter A-H on your book. ● Do not use any letter more than once. A Mr. Brown Accountant E Mr. Harvers Clerk B Mr. Wright Buyer F Ms. Hampson Sales Representative C Mrs. Turnner Quality Controller G Miss Law Receptionist D Mr. Edwards Typist H Ms. Smith Marketing Manager 6. Who answers the phones and welcomes the visitors? 7. Who purchase the stationeries for the company? 8. Who works on the sales volume of the company? 9. Who looks at the company’s profits and costs? 10. Who makes sure the company’s products are well made?正确答案： 6.G 句意:谁接电话和接待来宾?这些应该是接待员(receptionist)的工作范畴,故选G。
7.B 句意:谁为公司采购文具?这应该是采购员(buyer)的工作内容。purchase 购买。
8.F 负责公司销售额应该是销售代表(Sales Representative)的工作,故选F。
9.A 句意:谁管理公司利润和开支情况?Mr. Brown Accountant(会计师)应该为此负责。
10.C 保证公司产品质量应该是质量管理员(Quality Controller)的责任,故选项C。解析： 暂无解析 -
第23题：
单选题A customer has been working with your company to purchase an iDataPlex cluster. They have a configuration from IBM and are getting ready to place an order. Which should be done of the following？（）AA solution sizing questionnaire
BVerify the customer has the proper racks
CA Technical Delivery Assessment
DVerify the customer has enough cooling in the computer room
正确答案： C解析： 暂无解析 -
第24题：
问答题Practice 7 ● A new designer, Mary Watts, has just joined your company. ● Write a memo to all staff: ● Telling them who the new employee is; ● Saying what her responsibilities will be; ● Explaining where her office is located. ● Write about 30—40 words.正确答案： 【参考范文】
Memo
From: General Manager
To: All Staff
It’s my pleasure to welcome Mary Watts to our company. Mary will be responsible for the design department from today. Her office is located near my office on the fourth floor.解析： 暂无解析