问答题Passage 1　　● Read the memo and application letter below　　● Complete the form on the following page.　　● Write a word, phrase or number in spaces 41-45 on your book.　　Memo　　To: Lucy　　From: David　　Date: June 5, 20071　　Message:　　I received this letter thre

Write a memo in about 50 words. You received a letter from a British customer complaining of the late delivery of their Order No.366.Then you looked into the matter and found it was the fault of your dispatch department.Write a short memo to your assistant, Jack Zhou. ·Ask him to visit your dispatch department and urge them to dispatch the order. ·Specify the goods, quality, and the deadline for dispatch. ·Add any relevant information you can think of.

Practice 12　　● Read this part of a letter from Judy Matthews applying for a job.　　With reference to your advertisement in The Financial Times, I am writing to apply for the post of chief accountant.　　I am moving to your country next month with my husband. As you will see from the enclosed CV, I have had a lot of experience in management accounting and I feel that I can be an asset to your company.　　If I am selected for interview, please could you give me information about how to reach your offices by public transport?　　● Write a letter to Mrs. Matthews:　　● acknowledging her letter,　　● offering her a date and time for an interview,　　● requesting the names and addresses of two referees,　　● telling her the best way to reach you by public transport.　　● Write 60-80 words.　　● Write on your Answer Sheet. Do not include any postal addresses.　　Dear Mrs. Matthews,

Passage 5　　● Read the memo and the email below.　　● Complete the form at the bottom of the page.　　● Write a word or phrase (in CAPITAL LETTERS) or a number on lines 41-45 on your Answer Sheet.　　AFT CLEANING SERVICES LTD　　To: Liz Smith, Supervisor　　From: Peter Broadbent, Manager　　I got this email yesterday from Collins Ltd in Mill Lane. Could you fill in a new client form for them? Our new radio advertisement seems to have worked, as this is the fifth person who has contacted us!　　From　 Paul Tomkins [p.tomkins@collins.co.uk]　　To　　 Peter Broadbent [p.broadbent@aftclean.com]　　Sent　 15 January 200216:46　　Subject　Our telephone call on 14 January　　I can confirm that we would like to employ AFT to clean our new branch at 7 Dawson Street. I’m not sure how many cleaners or what hours we will need. Please ring Sue Potts, my secretary, to arrange terms. This contract is to begin from 25 January.　　NEW CLIENT DETAILS

Practice 9　　● You are attending a conference in the USA next week and will need secretarial help during the trip as your PA is away on holiday.　　● Write a memo to the Human Resources Manager:　　● requesting a temporary PA for the trip　　● explaining why your PA cannot go with you　　● giving the dates of the trip.　　● Write about 30-40 words on your Answer Sheet.　　MEMO　　TO:______　　From:______　　Date: 11 March 2002　　Subject: Temporary PA

Passage 4　　● Read the memo and the request below.　　● Complete the form on the following page.　　● Write a word, phrase or number in spaces 41-45 on your book.　　Memo　　To: Charles Murphy@yahoo.com　　From: Robert James@sohu.com　　Subject: Books Not Delivered　　Message:　　April 8, 2005　　Charles,　　You were going to send the books on International Trade and Multi-cultural Communication to me by yesterday. They have not arrived. Please get in touch with me ASAP. We need these books for tomorrow afternoon’s meeting.Thanks,Rnbert　　A Request for the Books Ordered　　The person who received the message: 　　　(41)______　　What happened: 　　　　　　　　　　　　　　(42)______　　When were the books due to arrive: 　　　　(43)______　　The name of the book:　　　　　　　　　　　(44)______　　When will the book be used:　　　　　　　　(45)______

Practice 1　 You have read the following advertisement on the Morning Post, an English newspaper.　 Write an application letter to the hotel manager. Your letter should include:　 (1) reasons for your application　 (2) a request for an interview　 You should write approximately 100 words. Do not sign your own name at the end of your letter. Use “Wang Lin” instead. You do not need to write the address.

Practice 1　 You have received the invitation below, but you will not be able to attend the party. Write a letter to Mr. Smith, explaining the reason why you cannot go and how you plan to make up for it.　 You should write approximately 100 words. Do not sign your own name at the end of the letter. Use “Wang Lin” instead. You do not need to write the address.

You recently entered a competition for learners of English. You have just received this letter from the organizers of the competition, on which you have written some notes.　　Read the letter carefully. Then write a reply giving the information requested and also covering the notes you have written in the letter.　　Write a letter of no fewer than 80 words in an appropriate style on the answer sheet. Do not write any addresses.

Practice 2　　● You are going to spend holidays in Hawaii in June. Suddenly you received a letter from an important customer, Mr. Elton Deland, who will arrive on 25th June and discuss the claim. You have to delay the trip till July.　　● Write a short message to Ms. Anne Foister, your secretary.　　● Explain why you postpone your trip.　　● Mention the date when Mr. Eiton Deland will arrive.　　● Ask her to arrange your meeting.　　● Write 30-40 words on your Answer Sheet.

Passage 8　　● Read the email and brochure below.　　● Complete the booking form on the opposite page.　　● Write a word or phrase (in CAPITAL LETTERS) or a number on lines 41-45 on your Answer Sheet.Hi Tracy,　　Could you please fill in the form to book a 2-day team-building event with Wildevent Company for eight of our sales staff? The following is the brochure. I suggest the weekend of 24/25 November. We just need four double rooms and a small meeting room. Could you ask for a coach to collect us?Thanks.Alan　　Event Check List:　　Location　　Day Event or Overnight with Accommodation.　　Accommodation no. of delegates (Rooms-shared or single rooms, leisure facilities).　　Dinner Requirements—private, themed or entertainment.　　Conference room size and seating Special Needs-meeting room equipment, sound systems, grounds for events.　　Transportation—parking, coaches for collection and return of delegates.　　Delegate Type—24hr or day delegate.　　Tel: 01787 269 819　　Booking Form

Practice 8　　● You have ordered some new office equipment. However, some of this equipment will arrive a week later than planned.　　● Write a memo to all staff:　　● saying which equipment will be delayed　　● explaining when it will arrive　　● apologizing for the delay.　　● Write about 30-40 words on your Answer Sheet.　　Memo　　To:All Staff　　From:SuppliesManager　　Date:1 March2002　　Subject:New Equipment

Passage 6　　● Read the memo and advertisement below.　　● Complete the form at the bottom of the page.　　● Write a word or phrase (in CAPITAL LETTERS) or a number on lines 41-45 on your Answer Sheet.　　Northern Software　　24 Queens Road, Chapeltown　　To: Jean Palmer, Purchasing　　From: Tom Milton, Accounts　　Date: 1 March 2002　　Subject: Envelopes　　We’ve run out of the envelopes we use for mailing invoices­—the white ones with windows. I need some more tomorrow—I don’t want to delay sending the customer bills this month, so please order the envelopes today, and have them delivered as soon as possible. I’ve got about 200 invoices to post.　　HAYES OFFICE SUPPLIES　　Reductions on some product lines　　Brown or white envelopes (supplied in quantities of 100,500 or 1000)　　—15% off catalogue price　　Product code: EV300 (plain) or EV311 (with window)　　Three delivery services available:　　one week (free)　　four days (minimum charge ￡2)　　next day (minimum charge ￡5)　　101 Leeds Road, Chapeltown　　Tel: 2759087 Fax: 2759088　　ORDER FORM　　Company name:　　　　　　　　　　　　　　(41)______　　Delivery address:　　　　　　　　　　　　(42)______Chapeltown　　Product code:　　　　　　　　　　　　　　(43)______　　Colour:　　　　　　　　　　　　　　　　　(44)______　　Quantity:　　　　　　　　　　　　　　　　500　　Delivery service required:　　　　　　　 (45)______　　Company:　　　　　　　　　　　 　　　　　(41)______　　Name of person to contact:　 　　　　　　(42)______　　Address of property to be cleaned:　　　 (43)______　　Starting date:　　　　　　　　　　 　　　(44)______　　How client first heard about us:　　　 　(45)______　　Journey Plan　　DATE:　　 　　　　　　　　　　　　　　　　 (41)______　　11: 45　　　　arrival at 　　　　　　　　　(42)______　　12:30　　 　　lunch at 　　　　　　　　　　(43)______　　14: 00　　　　Meeting in boardroom　　15: 30　 　　Coffee break　　16: 00　 　　Product presentation (made by (44)______)　　18:00　　 　　(45)______to accompany Ms. Garcia to the airport　　Name of Company:　　　　　　　　　　SCB COMPANY　　Delegate Type:　　　　　　　　　　　 　　　(41)______　　Number of Participants:　　　　　　　　　　(42)______　　Accommodation :　　　　　　　　　　　　　　(43)______　　Conference Room Size:　　　　　　　　　　　(44)______　　Transportation :　　　　　　　　　　　　　　(45)______

Practice 3　　● Read this part of a letter below from Tim McDonald, the Marketing Manager of one of your business partners.　　You showed interest in our latest products. We would be pleased to offer demonstration on these products either at our factory or in you own workplace.　　● Write a letter to Mr. McDonaid:　　● Asking him to deliver a presentation at your workplace;　　● Explaining why their products interest you;　　● Suggesting a possible date.　　● Write 60—80 words.

Passage 7　　● Read the emails below.　　● Complete the table on the opposite page.　　● Write a word or phrase (in CAPITAL LETTERS) or a number on lines 41-45 on your Answer Sheet.Hi, Colleen,　　There are a few changes in the original plan for Ms. Garcia’s visit on Wednesday 20 October. The flight is due at 11: 00 and it’s about 45-minute drive to our company. At 12:30, the lunch will be at the Swan Hotel instead of the White Hart. At 16: 00, Tom McAllister will show the video about our new product. Carol Snape will be absent. As John Sallis has to leave early, Sue Smith will take Ms. Garcia to the airport.　　Could you please inform Ms. Garcia of the changes?ThanksHenrikHi, Henrik,　　I’ll send Ms. Garcia a new journey plan at once.Best regards,Colleen

The extract below comes from an article which appeared in a magazine called Society Today. You read the extract and have strong feelings about its contents, and decide to write an article, in which you respond to the points made and express your own views.　　You should write the article in no fewer than 120 words. Now write your letter on the answer sheet.

Passage 2　　● Read the memo and the anniversary activities below.　　● Complete the form on the following page.　　● Write a word, phrase or number in spaces 41-45 on your book.　　Citroen Ltd.　　N0.45 Ten Mile Road ES, Chaoyang District, Beijing, 100028　　Memo　　To: P.K.Kirkman　　From: Richard Patterson　　Date: 0ctober 9, 1998　　Message:　　Kirkman,　　Please send this announcement to BTV-2.I think it will help our business. Thank you.　　Citroen Ltd.　　N0.45 Ten Mile Road ES, Chaoyang District, Beijing, 100028　　Dear Sir or Madam,　　Citroen Ltd. will be turning 79 years old on October 23, making us the oldest car dealership in Beijing. We will be staging a 2-day celebration.　　On October 23, we will kick off anniversary with displaying of antique autos and carnival rides for the customers. On October 24, we will have a picnic open to the public. We think that our anniversary event would make a fine spot on your “Special Focus” segment on the l2 o'clock news.　　I have enclosed a flyer describing the complete festivities. Thank you for helping us celebrate our anniversary.Sincerely yours,Richard PattersonPresidentMAE: fswContact: Tel: (010)65768835Fax: 2013785649　　Celebration Activities　　The media mentioned: 　　　　　　　　 　(41)______　　Company: 　　　　　　　　　　　　　　 　(42)______　　How old is the company? 　　　　　　　　(43)______　　When will the news be broadcasted?　　　(44)______　　Activities on Oct.23: 　　　　　　　　　(45)______

Practice 3You are required to write a letter to the post office in your university or in the nearby neighborhood to tell them that you haven't received a parcel which your friend send you for your birthday. In the letter you should cover the following information:(1) explain your situation,(2) tell them what are there in the parcel, and(3) tell them what you want them to do about it.Write at least 150 words.You do NOT need to write any addresses.

Practice 3　 You have read the job advertisement below in a newspaper and you want to apply for the job. Write a letter of application to the manager of the company, Mr. Meed, giving all the necessary personal information. You should write approximately 100 words.　 Do not sign your own name at the end of your letter. Use“Wang Lin” instead. You do not need to write the address.

Practice 2　 Read the job advertisement below from a newspaper and suppose you want to apply for the job. Write a letter of application, giving all the necessary personal information.　 You should write approximately 100 words. Do not sign your own name at the end of your letter. Use “Wang Lin” instead.

Passage 3　　● Read the memo and the advertisement below.　　● Complete the form on the following page.　　● Write a word, phrase or number in Spaces 41-45 on your book.　　Memo　　To: Taylor Smith, Service Manager　　From: Dianna Manson, President　　Subject: REQUEST FOR CREDIT IN ACCOUNT　　Taylor,　　I noticed that there is a complaint letter from Mrs. Lily, please reply her in two days. This will help avoid any future misunderstandings with our customers.　　Dianna　　Lily ButtnerP.O.BOX 519　　St.Louis, GA 6789　　July 10, 2000　　Jin Di Education Press212 SE 56th St.　　Buffalo, NY3170Dear Sir or Madam,　　I am Lily, a common reader. I’m writing to complain about the poor quality of books published by you. For one thing I found quite a few printing and bookbinding mistakes in your books. For another, some pages are even missing. Because books are closely related to our education, I wish this will not happen again though you are not generally careless. Besides, I plan to finish my research paper, I wish my account to be issued a credit instead of you replacing the faulty merchandise. Please find enclosed the copies of your invoice, #7723, in the amount of $46 and my invoice for shipping charges of $2.10. Thank you for your time and consideration.Sincerely yours,Lily Buttner　　A Complaint Letter　　Time of the complaint: 　　　　　　　　　　　　　　　　　　　　(41)______　　What for: 　　　　　　　　　　　　　　　　　　　　　　　　　　 (42)______　　The number of mistakes in the book the customer mentioned:　　 (43)______　　Who is responsible for the mistakes? 　　　　　　　　　　　　　(44)______　　How much does the customer ask for credit in account?　　　　　(45)______

Practice 6　　● Read this part of a letter your boss has received from Mrs. Collins, a conference organizer.　　I am writing to ask if you would like to attend a seminar on 17 March and give a speech on business issues.　　Accommodations and the use of a car will be provided.　　If you could come, please confirm the subject of your speech and the standard of accommodations you would need.　　I look forward to hearing from you.　　● Your boss has asked you to reply to the letter, accepting the invitation.　　● Accepting the invitation;　　● Giving out the subject of your boss’s speech;　　● Explaining why your boss is interested in this subject;　　● Reserving a hotel room.　　● Write about 60-80 words.

Directions: 　　You’ve heard that your good friend, Jack, got the first prize in the English Speech Contest. Write a letter to congratulate him. Your letter should cover the following information:　　（1） express your congratulations;　　（2） the reasons of your congratulations.　　You should write about 100 words. Do not sign your own name at the end of the letter. Use “Li Ming” instead. You don’t need to write the address.