问答题Practice 2　　●You are the secretary of the manager of the Sales Department. A recent decline in sales volume worried the manager deeply and he wanted to hold a meeting to discuss the reasons at 4 p.m. today in the 2nd Meeting Hall.　　●Write a note to all

Practice 14　　● You work for an advertising agency as the Project Consultant. You have received the following letter from Ms. Reeves, the PR Manager of your client, ABC Consulting Co.Dear Mr. Bridges,　　I am writing to you to propose a meeting with you on the 15th. At the proposed meeting, I would like to discuss with you how to organize an advertising campaign for our clients. I would like to have your advice on having an appropriate budget for such a project. Please let me know if you will be avail- able for the proposed meeting.　　I look forward to hearing from you soon.Sincerely,Marianne ReevesPR ManagerABC Consulting Co.　　●Write a letter to Ms. Reeves:　　● apologizing for being unable to attend the meeting　　● explaining why you cannot attend the meeting　　● suggesting another date (make it reasonably soon)　　● asking her to contact your secretary to confirm the appointment　　●Write 60-80 words　　Dear Ms. Reeves,

Practice 13　　● Miss Peters has placed an order with Mr. Frederic. This is the first order his company has ever got from her company. Mr. Frederic decides to keep this new customer and is thinking of increasing his company’s sales to her.　　● Suppose you are a secretary of Mr. Frederic, he asks you to write this letter.　　● Please write the letter.　　● Write 60-80 words.

Practice 5　　● You are a manager in a company which manufactures office furniture. Next month you are going to New York to discuss an important contract.　　● Write a note to your assistant:　　● Saying when you want to leave and return;　　● Telling her which hotel to book.　　● Write 30-40words.

Practice 3　　● You are going to inform your subordinates of a meeting on sales promotion.　　● Write a memo to area sales managers saying:　　● When and where the meeting will be held;　　● What materials should they prepare.　　● Write about 30—40 words.

Practice 1　　●You have just received a telephone call for your colleague, Sue Benton, who is away from her desk. A sales representative, John Smith, from Barton’s & Co has been delayed. He cannot get to a meeting with Sue, but thinks he can get there later. He has given you his mobile number and would like Sue to call him back.　　● Write a message for your colleague saying:　　● who has called　　● why he will be late　　● when he can get there　　● what he wants Sue to do　　● Write 30-40 words.

Practice 5　　‘Mini presentation’—about 6 minutes　　In this part of the test you are asked to give a short talk on a business topic. You have to choose one of the topics from the three below and then talk for about one minute. You have one minute to prepare your ideas.　　A  WHAT IS IMPORTANT WHEN…?　　Selecting a secretary for the general manager　　● Qualifications　　● Related work experience　　B  WHAT IS IMPORTANT WHEN…?　　Cancelling a business meeting　　● Making an apology　　● Reasons for cancellation　　C  WHAT IS IMPORTANT WHEN…?　　Motivating staff　　● Bonuses offered　　● Pleasant working environment

Practice 1　　● You are the manager of a small factory and you have received this email from Ms. Spinks, Director of Sales at Twining Electricals.　　●Write a reply email　　● apologizing for the delay　　● explaining why the delivery was held up and why she has not been able to contact you　　● explaining how she will get the order in time　　● offering a small compensation for the delay　　●Write 60-80 words.　　●Write on your Answer Sheet.

Practice 5　　● You are a department manager at a large IT company. Next week you are going to Beijing to discuss an important contract.　　● Write a note to your assistant:　　●Saying when you want to leave and return;　　●Asking him to book flights;　　●Telling him in which hotel to book a room.　　● Write 40-50 words on your separate sheet.

Practice 8　　● You work for a company, which produces laser printers. You are visiting another company, Softcell, to buy some computer software for your department. They have expressed an interest in your company’s printer and you would like to take twenty brochures and three sample printers with you.　　● Write a short note to Mr. Jim Asana, the sales manager.　　● Ask for his permission to take these items;　　● Explain why you want them;　　● Mention the time and date when you want to collect them.　　● Write 30—40 words on your answer sheet.

You are the desktop administrator for your company's sales department. The IT manager for the sales department needs to distribute a custom application to the Windows XP Professional computers in the sales department. He deploys the software by using Group Policy. Susan is a user in the sales department. She reports that the custom application is not available. You examine her computer, and you verify that the application is not present on her computer. You want to ensure that the software is deployed the next time Susan logs on. Which command should you run?（）

The proposal about the annual sales (discuss) ____ at the next board meeting.

Practice 6　　● Your company wants to choose a new Overseas Sales Manager. You are asked to draft a want-advertisement to be posted on the Internet of your company.　　● Write an e-mail to all staff:　　● stating what position is wanted and what abilities are required,　　● saying what documents are needed when applying,　　● pointing out for how long this position holds.　　● Write 30—40 words on the opposite page.

Practice 2　　● You are a manager in a company which manufactures office furniture. Next month you are going to London to discuss an important contract.　　● Write a note to your assistant:　　● saying when you want to leave and return　　● asking him to book flights　　● telling him which hotel to book.　　● Write 40-50 words on a separate sheet.

Practice 6　　● A man is applying for the post of Sales Manager in Yorkshire.　　● Write a memo to Kofi, who is responsible for this stuff, saying:　　● Your boss wants the resume and track records of this man;　　● You want Kofi to do it fast.　　● Write about 30—40 words.

_____the face of the serious drop in sales, the sales manager passed it with a shrug, saying that it was nothing but a seasonal decline.

Practice 1　　● Your company ordered from Maximum Company 50 tables. But when the goods arrived, you found that the sides of nearly all the tables are badly scratched. The damage appears to have been caused by rough handling before dispatch.　　● You are asked to write to Mr. Cooper, sales manager of Maximum, and complain about the damage.　　● Write about 60—80 words.

Practice 7　　● You are the Manager of the Marketing and Sales Department of a Computer Manufacturing Firm. The Managing Director has asked you to prepare a proposal for sales promotion of the new product—computer PC06.　　● Write a proposal for the Managing Director:　　● giving the reasons for writing the proposal　　● suggesting the principal strategy for the proposed promotional activities　　● giving the categories of promotional activity that the policy should cover　　● explaining the promotional activities will be within the total proposed budget and benefit the promotional activities would bring.　　● Write 200-250 words on the separate answer paper provided.

Practice 6　　● You are the factory manager of a car company. You are waiting for urgently needed components from your purchasing department.　　● Write a note to Mr. Smith, the Assistant Purchasing Manager:　　● Enquiring about the reason for the delay;　　● Stating when the components are needed;　　● Suggesting a meeting to discuss future deliveries.　　● write 30-40 words.

Practice 4　　● You work for a company which produces laser printers. You are visiting another company, to buy some computer software for your department. They have expressed an interest in your company’s printers and you would like to take twenty brochures and three sample printers with you.　　● Write a short note to Mr. Jim Asana, the sales manager.　　● Asking for his permission to take these items.　　● Explaining why you want them.　　● Mentioning the time and date when you want to collect them.　　● Write 40—50 words on a separate sheet.

Practice 10　　● You are the general manger of a company, write a memo to your sales manager.　　● Ask him to attend a meeting to discuss affairs about the promotion expense of your company.　　● Mentioning the time of the meeting.　　● Asking him to bring materials needed.　　● Write 30—40 words on your answer sheet.

Practice 3　　● Look at the change in your agenda for tomorrow:　　Monday l6 March　　9:00—12:00______ meeting with emergent and urgent　　Mike Johnson______meeting all the morning　　2:00—4:30 p.m.      visit to a subsidiary　　5:00 p.m.______    see off wife at the airport　　● Write a brief e-mail to your old business partner, Mike Johnson:　　● apologizing and explaining the reason,　　● proposing another time for your meeting with him,　　● stating that you need a quick reply.　　● Write 40—50 words.