问答题Practice 8 ● Read this letter from Mr. Edward. The Manager Phoenix hotelDear Sir, I stayed at your hotel last week and was satisfied with the service. However, I have checked the bill again and I find that you have overcharged me. I paid $450 for t
题目
问答题
Practice 8 ● Read this letter from Mr. Edward. The Manager Phoenix hotelDear Sir, I stayed at your hotel last week and was satisfied with the service. However, I have checked the bill again and I find that you have overcharged me. I paid $450 for three nights, but I think it should be$330.I would be grateful if you could send me a cheque for the difference—$120.Yours faithfullyD. Edward ● Write a reply to Mr. Edward: ● Apologising; ● Explaining how the mistake was made; ● Confirming you will send the cheque; ● Offering a special discount for his next stay. ● Write 60—80 words.
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更多“问答题Practice 8 ● Read this letter from Mr. Edward. The Manager Phoenix hotelDear Sir, I stayed at your hotel last week and was satisfied with the service. However, I have checked the bill again and I find that you have overcharged me. I paid $450 for t”相关问题
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第1题：
Mary: I'm sorry, but I can't seem to find that tape you lent me. I must have lost it.
Susan: Oh no! _________.
Mary: But don't worry. I'll buy you a new one.
A． Don't do that
B． What a shame
C． Don't say that
D． How pity it is
正确答案：B
Mary向Susan道歉因为自己很可能把她的磁带弄丢了，Susan表示遗憾。选项B(真遗憾，真倒霉)符合交际语境。选项A和C与上文语义不相关；选项D语法错误。 -
第2题：
--- ______?
--- I’ve never been there but I hope to go there in the future.
A. Have you been to America
B. Where are you going for holiday
C. What did you do last week
参考答案：A
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第3题：
Tina received an admission notice letter from Yale University and Liu Hui congratulates her on her admission._
TINA： Hi, Liu Hui. Guess what came in the__1___ today
LIU HUI： Your bill, maybe
TINA： No, no. My acceptance__2___ to Yale!
LIU HUI： Wow! Congratulations! You've been working so hard for it. When do classes start
TINA： Freshman orientation is the last week of __3___, but I want to go two weeks before that to get settled in .
LIU HUI： You are great! I guess you will have many things to do before you leave.
TINA： Yes, I'll be very busy. I have to get a __4___, buy a plane ticket and pack my things, but first I want to register for classes.
LIU HUI： Congratulations again. I believe you will have a___5__ experience at Yale.
参考答案：1：mail; 2：letter; 3：August; 4：visa; 5：wonderful
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第4题：
— Is there some problem? — () .A.I am sorry.The parts have been ordered, but they haven't come in yet.
B.It was supposed to have been ready last week.
C.I will call you as soon as the repair is finished.
正确答案：A
解析：首句询问：“是不是有什么问题?”这样回答时，需要直接针对是否有问题来回答。故选A。
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第5题：
听力原文：W: Excuse me, sir. Can you tell me what kind of a bill you have?
M: Yes, it's a ninety-day bill for $ 6,750.00. It matures about two months from now. I didn't think we'd have to discount it, but I need the working capital right now. How do I discount it?
Q: What kind of bill does the man have?
(13)
A．A bill of exchange with a 90-day maturity for $ 6,075.00.
B．A bill of exchange with a 60-day maturity for $ 6,075.00.
C．A bill of exchange with a 90-day maturity for $ 6,750.00.
D．A bill of exchange with a 60-day maturity for $ 6,750.00.
正确答案：D
解析：根据男士的回答，他持有一张金额为6，750.00美元的两个月到期的远期汇票。两个月是60天，因此选C。 -
第6题：
Questions 105-109 refer to the following e-mail.
To: Bertrand Fournier, Plant manager b_fournier@dawson.com
From: John Reynolds, Industrial production manager j_reynolds@dawson.com
Re: Valbonne, France plant
Date: January 13
Dear Mr. Fournier,
Thank you for your e-mail requesting that our engineers from London examine your chocolate productiori plant in Valbonne again next month. All of us at Dawson corporate headquarters appre-ciate your factory's desire to manufacture the finest chocolate, and we want to provide a supportteam to ensure that this is possible. Before we schedule a trip for Edith Singh and Barry Weinstein to visit your plant again. I have a few questions in regard to the production problems you men-tioned. First, I was wondering when the refrigeration unit was inspected last. Some Dawson plants in Geneva and Warsaw recently reported problems with their refrigeration systems, so I suggest that the temperature of the refrigerators during the cooling phase be checked. Second, do you think it is necessary for Ms. Singh and Mr. Weinstein to stay in Valbonne an entire week?
I believe their examination could be completed within two days.
Please let me know your views on these issues. I look forward to hearing from you.
Regards,John Reynolds
To: John Reynolds, Industrial production manager j_reynolds@dawson.com
From: Bertrand Fournier, Plant manager b_fournier@dawson.com
Re: Valbonne, France plant
Date: January 15
Dear Mr. Reynolds,
Thank you for your reply. In response to your questions, we have carefully examined all of our equipment and the entire production process, from the grinding of the cocoa beans to the pressing of the chocolate. The refrigerators are cooling the product at the appropriate temperature, but we are still producing chocolate that is too bitter. We believe the problem may be either in the grind-ing or roasting of the cocoa beans, but we need your engineers to verify our suspicion. As to the duration of the engineers' visit, you may be correct. They do not need to stay a week in Valbonne,but I would suggest they stay at least three days.
Please confirm the dates of February 12～14 for their trip.
Regards, Bertrand Fournier
Why is Mr. Reynolds writing to Mr. Fournier?A.To request that Mr. Fournier visit London
B.To clarify details of an upcoming trip
C.To accept a position at Mr. Fournier's company
D.To express dissatisfaction with a recent plant inspection答案：D解析：从文章第一段可以得出。 -
第7题：
To:Rex Roeges,Customer Service Department Iroeges@books, com〉
From：Dave Palmer〈palmer@mail2. com
Re ： Lost book
Dear Mr. Rex Roeges,
I am writing this e—mail concerning a book that I ordered through your company，The Computer Networks 4th edition,order number 20035. I placed the order last month and still have not received the book.
I visited your website and confirmed that my shipping information was correct,and that my credit card has been charged for the book； the website also indicates that the book was shipped using your “Global Carrier，，service the day after I ordered it. Considering that “Global Carrier” shipments typically take two weeks to arrive, I should have received my goods a week ago at the latest. However,my post office informed me they have neither received nor delivered the book. Can you let me know what is going on as soon as possible? Dave PalmerTo ： Dave Palmer ^palmer@mail2. com
From ： Rex Roeges Iroeges@books. com
Re；Lost book
Dear Mr. Palmer,
Thank you for contacting us. It is important to us that our customers are satisfied with our service,so I am very sorry to hear that you have not received your merchandise.
I looked up your order number and discovered that the book has not been sent out. I have rectified this mistake on our website and sent the book to you via express mail. It should arrive within two business days. With the book I have enclosed a coupon for half off your next order.
Again,I apologize for the inconvenience. If you have any more questions or need further assistance， please contact me at 602 — 385 — 0256. or e—mail me at Croeges@noble, com〉.
Sincerely，
Rex Roges, Customer Service Department Nobel Bookstore
What did the customer discover?
A. He has already paid for the order,
B. He was charged twice for the same product.
C. The delivery company delivered the item to the wrong address.
D. The book is out of print and no longer available.答案：A解析：这道题考査细节，零要把顾客在邮件中提到的内容和选项作比较。一定要注意第二段中提到的I visited your website and confirmed that后面的内容。“我访问过你们的网站并且确认了‘ that’以下的事实。”that以下的内容中包含了“送货信息”和“用信用卡支付了图书费用”两部分内容。在4个选项中寻找到其中之一就是正确答案了。 -
第8题：
Can I have a look at your letter, please?（）
- A、Excuse me, you can't
- B、I'm afraid you can't
- C、I can't agree with you
- D、Yes, thank you
正确答案:B -
第9题：
问答题Practice 1 ● Read this part of a fax from Sally Saunders, a hotel conference manager. To:______ Fax No:______ From: Sally Saunders Date: 1 March 2002 Pages (incl cover): 3 Thank you very much for your letter, enquiring about availability of conference facilities at this hotel for 1-4 September. I note your request for a special menu for the conference dinner on your final evening. You will find suggestions enclosed. Unfortunately, during the week you have chosen for your conference, there is a trade fair. Therefore, we have very few single rooms available. I could offer you twin-bedded rooms, or perhaps you would consider moving your conference to the following week? I look forward to receiving your booking and choice of dishes for the conference dinner. ● Write a fax to Mrs. Saunders: ● thanking her for her fax ● confirming your original dates for the conference ● booking 20 twin-bedded rooms ● telling her which dishes from the menu you require for the conference dinner. ● Write 60-80 words on your Answer Sheet. ● Do not include postal addresses.正确答案： 【参考范文】
Fax to Sally Saunders
Dear Mrs. Saunders:
Thank you for your fax. Because our participants cannot all be present the conference in the following week, I am afraid I confirm my original dates for the conference
I would like to book 20 twin-bedded rooms. As to the special menu—I would like some typical dishes for most of the participants come from different countries.
I look forward to hearing from you.
Your sincerely,
Mary Black解析： 暂无解析 -
第10题：
问答题Practice 14 ● You work for an advertising agency as the Project Consultant. You have received the following letter from Ms. Reeves, the PR Manager of your client, ABC Consulting Co.Dear Mr. Bridges, I am writing to you to propose a meeting with you on the 15th. At the proposed meeting, I would like to discuss with you how to organize an advertising campaign for our clients. I would like to have your advice on having an appropriate budget for such a project. Please let me know if you will be avail- able for the proposed meeting. I look forward to hearing from you soon.Sincerely,Marianne ReevesPR ManagerABC Consulting Co. ●Write a letter to Ms. Reeves: ● apologizing for being unable to attend the meeting ● explaining why you cannot attend the meeting ● suggesting another date (make it reasonably soon) ● asking her to contact your secretary to confirm the appointment ●Write 60-80 words Dear Ms. Reeves,正确答案： 【参考范文】
Dear Ms. Reeves,
Thank you for writing the letter. However, I must apologize to you and your colleagues for the fact that I am unable to come to the meeting on the 15th. I will be in Germany at that time, organizing a trade fair, and will not return until the 18th. However, I am then available from the 19th to the 21st. Can you confirm with my secretary which of those days will be suitable for you?
I look forward to seeing you soon.
Sincerely,
Jack Bridges
Project Consultant解析： 暂无解析 -
第11题：
问答题Practice 8 ● Read this letter from Mr. Edward. The Manager Phoenix hotelDear Sir, I stayed at your hotel last week and was satisfied with the service. However, I have checked the bill again and I find that you have overcharged me. I paid $450 for three nights, but I think it should be$330.I would be grateful if you could send me a cheque for the difference—$120.Yours faithfullyD. Edward ● Write a reply to Mr. Edward: ● Apologising; ● Explaining how the mistake was made; ● Confirming you will send the cheque; ● Offering a special discount for his next stay. ● Write 60—80 words.正确答案： 【参考范文】
July 5, 2007
Dear Mr.Edward,
Further to your letter of 8th June, I must offer our apologies to you for something wrong with our calculation. Besides, our cashier was so careless that let this mistake occur. We will send the cheque of $200 in 24 hours, please put your mind at rest. Meanwhile, we would like to provide you with a special discount of 15% for your next stay.
Here, I must apologise once again.
Yours sincerely,
Jane Smith MD解析： 暂无解析 -
第12题：
问答题Practice 2 ● A customer wrote a letter of complaint because he was overcharged when he checked out of your hotel. You have to ease his anger and disappointment in hopes of keeping him at your hotel again during his next visit. ● Write a letter to Mr. Sholes: ● Apologising for the mistake made by your side; ● Telling him how this happened; ● Offering compensations to the client. ● Write about 60—80 words.正确答案： 【参考范文】
Dear Mr. Sholes,
We’re writing concerning your letter of 21st June. I feel deeply sorry for the serious mistake happened. To our utter surprise, there was something deadly wrong with our calculation results. Our accountant was such careless that he let something like this occur.
We’ll send you a cheque of $500 within today. As a compensation for your trouble, we would like to provide you with a special discount of 40% for your next stay, I must apologise to you again for our terrible mistake.
Faithfully Yours,
Jim Smith解析： 暂无解析 -
第13题：
Ⅴ. Daily Conversation (15 points)
Directions: Pick out the appropriate expressions from the eight choices below and complete the following dialogues by blackening the corresponding letter on the Answer Sheet.
A. I know he won't.
B. I will if I have time.
C. I didn't know he is iii.
D. I have seen it twice.
E. That's too early.
F. I didn't see it.
G. Easier said than done.
H. I don't think you have the chance.
56. Joe: Do you think Mr. Smith will change his mind?
Pat: ______
正确答案：A56．答案为A 首先应读懂上文，后进行逻辑推理，选择填充词句。上文意为“你认为史密斯先生会改变主意吗?”所填充词句意为“我知道他不会改变。”
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第14题：
Can I have the bill please?().A、How much is it, Sir?
B、Where is it, Sir?
C、Sure, here you are, Sir.
D、OK, please look at it, Sir.
参考答案：C
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第15题：
CLERK: Hello, Big City Electricity, how may I help you today
PETERS:__1__.
CLERK: May I have your account number
PETERS: Certainly, it’s 4392107.
CLERK: Thank you, is this Mr. Peters
PETERS: Yes, this is Mr. Peters.
CLERK: Thank you. What can I help you with
PETERS: ___2_.
CLERK: I’m sorry to hear that___2_.
PETERS: The bill is 300% higher than last month.
CLERK: Terribly sorry for that. Let me ask you a few questions and then I’ll see what I can do.
PETERS: OK, Thank you for your help.
CLERK: Of course, thank you for calling this to our attention. Now, how much do you usually pay for your electricity
PETERS: I usually pay about $50 a month.
CLERK: Thank you.___4_
PETERS: $200. I can’t understand why.
CLERK: Yes, Mr. Peters. Was your usage different in any way
PETERS: No, it was an average month.
CLERK: I’m sorry there certainly seems to be a mistake.
PETERS: Well, I’m happy you agree with me.
CLERK: I’ll contact a service representative. And what’s your phone number
PETERS: 408-533-0875
CLERK:___5_. We’ll do our best to change this as quickly as possible. PETERS: Thank you for your help in clearing this up.
A. I think I’ve been overcharged for the past month.
B. I’m terribly sorry about the mistake.
C. I’m calling concerning my electricity bill.
D. And how much did we charge on this bill
E. Why do you think we charged you too much
参考答案：子问题 1:C; 子问题 2:A; 子问题 3:E; 子问题 4:D; 子问题 5:B
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第16题：
Dear Mr. Ge Yongming,
Thank you for your letter 1) _______ congratulations to me on the award.
I am of course happy that anything I may have done should be rewarded by an 2) _______, but at the same time I regard the award as something of a tribute to the teamwork of my colleagues, rather than to me 3) _______.
Indeed I have always enjoyed the willing help and 4) _______ of many contributors, who include you, my 5) _______ partner from the other side of the world. May our pleasant relations continue to expand in future.
Yours truly,
Adam Adel
正确答案：1、conveying2、honor3、personally4、support5、sincere
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第17题：
"May I speak to your manager Mr. Williams at five o′clock tonight?"
"I′m sorry. Mr. Williams ___________ to a conference long before then."A.have gone
B.would have gone
C.had gone
D.will have gone答案：D解析：考查时态。then指代at five o’clock，由语境可知是将来时间。根据句中的时间状语at five0’clocktonight可知是将来发生的动作，再根据long before then(then指代five o’clock)可知用将来完成时。表示将来某时之前或某动作之前已经完成的动作。句意为“——我可以在今晚五点钟跟你们经理威廉姆斯先生通话吗?——很抱歉，他那时就早已经去开会了。”故选D。 -
第18题：
To:Rex Roeges,Customer Service Department Iroeges@books, com〉
From：Dave Palmer〈palmer@mail2. com
Re ： Lost book
Dear Mr. Rex Roeges,
I am writing this e—mail concerning a book that I ordered through your company，The Computer Networks 4th edition,order number 20035. I placed the order last month and still have not received the book.
I visited your website and confirmed that my shipping information was correct,and that my credit card has been charged for the book； the website also indicates that the book was shipped using your “Global Carrier，，service the day after I ordered it. Considering that “Global Carrier” shipments typically take two weeks to arrive, I should have received my goods a week ago at the latest. However,my post office informed me they have neither received nor delivered the book. Can you let me know what is going on as soon as possible? Dave PalmerTo ： Dave Palmer ^palmer@mail2. com
From ： Rex Roeges Iroeges@books. com
Re；Lost book
Dear Mr. Palmer,
Thank you for contacting us. It is important to us that our customers are satisfied with our service,so I am very sorry to hear that you have not received your merchandise.
I looked up your order number and discovered that the book has not been sent out. I have rectified this mistake on our website and sent the book to you via express mail. It should arrive within two business days. With the book I have enclosed a coupon for half off your next order.
Again,I apologize for the inconvenience. If you have any more questions or need further assistance， please contact me at 602 — 385 — 0256. or e—mail me at Croeges@noble, com〉.
Sincerely，
Rex Roges, Customer Service Department Nobel Bookstore
What error did the website contain?
A. The order number was wrong.
B. Mr. Palmer’s address was incomplete.
C. The price list was outdated.
D. It indicated the item had been shipped.答案：D解析：问题的核心单词the website在两篇文章中都有涉及，因此要把两篇文章联系起来分析细节情况。第一篇文章中提及the website also indicates that the book was shipped…（贵公司的网站上也显示已经送货），第二篇文章则提到I have rectified this mistake on our website…（我已经改正了网站的这个错误），因此可以得知是网站错误地标示了送货情况。 -
第19题：
To:Rex Roeges,Customer Service Department Iroeges@books, com〉
From：Dave Palmer〈palmer@mail2. com
Re ： Lost book
Dear Mr. Rex Roeges,
I am writing this e—mail concerning a book that I ordered through your company，The Computer Networks 4th edition,order number 20035. I placed the order last month and still have not received the book.
I visited your website and confirmed that my shipping information was correct,and that my credit card has been charged for the book； the website also indicates that the book was shipped using your “Global Carrier，，service the day after I ordered it. Considering that “Global Carrier” shipments typically take two weeks to arrive, I should have received my goods a week ago at the latest. However,my post office informed me they have neither received nor delivered the book. Can you let me know what is going on as soon as possible? Dave PalmerTo ： Dave Palmer ^palmer@mail2. com
From ： Rex Roeges Iroeges@books. com
Re；Lost book
Dear Mr. Palmer,
Thank you for contacting us. It is important to us that our customers are satisfied with our service,so I am very sorry to hear that you have not received your merchandise.
I looked up your order number and discovered that the book has not been sent out. I have rectified this mistake on our website and sent the book to you via express mail. It should arrive within two business days. With the book I have enclosed a coupon for half off your next order.
Again,I apologize for the inconvenience. If you have any more questions or need further assistance， please contact me at 602 — 385 — 0256. or e—mail me at Croeges@noble, com〉.
Sincerely，
Rex Roges, Customer Service Department Nobel Bookstore
Why did the customer send his e—mail?
A. To order new books from major publishers
B. To cancel an order of merchandise
C. To track down a missing item
D. To complain about a faulty product答案：C解析：这种类型的问题必须通观文章的首尾才能知道答案。不能想当然认为每篇电子邮件都会在开 头就阐明主题,有的电子邮件在结尾才阐明主题。通过文章的开头“虽然订购但是没收到书”，和文章的结尾 “Can you let me know what is going on as soon as possible?(可以尽快把事情的原由告诉我吗？）”可见，顾客写这封邮件的目的是询问已经订购却未收到的书的情况。 -
第20题：
问答题Practice 11 ● Read this part of a letter from John Biggs, who is the president of a business club. As President of the Clifton Business Club, I would like to invite you to speak at our annual dinner on 5 July. The dinner which starts at 7.30 pm, will be held at the Mayflower Restaurant, Clifton. I hope that you are able to accept the invitation and would be grateful if you could give me the subject of your talk, so that I can include it on the invitations to our members. I look forward to receiving your reply as soon as possible. ● Write a letter to Mr. Biggs: ● accepting the invitation ● telling him the subject of your talk ● asking how long the talk should be ● enquiring whether accommodation will be arranged for you. ● Write 60-80 words on your Answer Sheet. ● Do not include postal addresses.正确答案： 【参考范文】
Dear Mr. Biggs:
Thank you for your letter and I am writing to accept your invitation. The topic I am going to talk about is the new economy. I would like to know how long the talk will last, in order that I can prepare it.
In view of accommodation, I would be very grateful if you could help me with booking.
Thank you for your invitation again.
I look forward to seeing you soon.
Yours sincerely
Celia Silva解析： 暂无解析 -
第21题：
问答题Practice 12 ● Read this part of a letter from Judy Matthews applying for a job. With reference to your advertisement in The Financial Times, I am writing to apply for the post of chief accountant. I am moving to your country next month with my husband. As you will see from the enclosed CV, I have had a lot of experience in management accounting and I feel that I can be an asset to your company. If I am selected for interview, please could you give me information about how to reach your offices by public transport? ● Write a letter to Mrs. Matthews: ● acknowledging her letter, ● offering her a date and time for an interview, ● requesting the names and addresses of two referees, ● telling her the best way to reach you by public transport. ● Write 60-80 words. ● Write on your Answer Sheet. Do not include any postal addresses. Dear Mrs. Matthews,正确答案： 【参考范文】
Dear Mrs. Matthews,
Thank you very much for writing to apply for the advertised post, and welcome to our country.
We have decided to invite you to attend an interview after reviewing your resume. The appointed date is 23 June, and the interview schedule will be 8:30 am, so we would like you to arrive before 9 am.
The location of our company is on the 22nd floor of the World Trade Center. You can take the No.13 bus to come to our office. However, we recommend you take the subway, if you do not want to be trapped in the traffic jam.
By the way, you are required to have two referees’ names and addresses. When coming for the interview, you can bring them with you.
We look forward to meeting you soon.
Yours sincerely,
Jane Spencer
Assistant to HR Manager解析： 暂无解析 -
第22题：
问答题Practice 1 You have read the following advertisement on the Morning Post, an English newspaper. Write an application letter to the hotel manager. Your letter should include: (1) reasons for your application (2) a request for an interview You should write approximately 100 words. Do not sign your own name at the end of your letter. Use “Wang Lin” instead. You do not need to write the address.正确答案：【范文】
Dear hotel manager,
I learnt that your hotel needed a temporary hotel receptionist on the Morning Post yesterday. I write this application letter to request an interview. The following is my brief introduction.
I am Wang Lin, a student in Cambridge University, majoring in English linguistics. I have worked as a part--time hotel receptionist when I was in China. Therefore, I am confident of my ability to assume this responsibility. Besides that, I am good at English and French. Meanwhile, I am an open-minded, easy-going girl with pleasant appearance.
Looking forward to your reply.
Best wishes!
Yours’ sincerely,
Wang Ling解析： 暂无解析 -
第23题：
单选题—You don’t forget when we borrowed that reference book, do you?—I can’t remember now but _____ sometime last week?Amight it be
Bcould it be
Ccould it have been
Dshould it have been
正确答案： D解析：
情态动词＋完成时态表示对过去的推测，could表示可能性，should表示过去该做而没有做的事。句意为：“你没忘记什么时间借的那本参考书，对吗？”“我现在不记得了，不过可能是上周的某个时间吧”。 -
第24题：
问答题Practice 5You and your family are on holiday abroad. You are staying in a hotel, but you are not satisfied with some aspects of the accommodation. Write a letter to the hotel manager. In your letter, you should· introduce yourself· explain what is wrong with the hotel room, and· say what action you would like the hotel manager to take.Write at least 150 words.You do NOT need to write any addresses.Begin your letter as follows:Dear Sir or Madam,…正确答案： 【参考范文】
Dear Sir/Madam,
I am one of your hotel guests and my family (wife and two children) and I arrived from Hong Kong SAR and checked in to your hotel several days ago intending to stay for two weeks. We are in room 906 in the West Wing.
When we arrived, we were slightly disappointed with the size of the hotel room. When we pre-booked this accommodation with our travel agent, she had indicated that we would have a family suite with a double bed and two single beds for our children. However, there is only a double bed and a fold-out sofa, which is not suitable. We were also surprised that our room did not have a sea view, as promised. Finally, we have found the hotel room to be quite cold at night, with insufficient heating.
I would appreciate it if you could arrange for two single beds to be transferred into our room as soon as possible. Likewise, if several heaters for the room could also be arranged, I would greatly appreciate it.
I look forward to hearing from you.
Yours sincerely,
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