问答题Practice 1 The interview—about 3 minutes In this part, the examiner asks questions to each of the candidates in turn. You have to give information about yourself and express personal opinions.
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问答题
Practice 1 The interview—about 3 minutes In this part, the examiner asks questions to each of the candidates in turn. You have to give information about yourself and express personal opinions.
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第1题：
问答题Practice 2Imagine that an Irish marketing firm is doing research in your country. You have agreed to participate in a telephone interview about vegetables in your diet.Question: What are your favorite vegetables?正确答案： (1)I like corn and spinach and carrots.
解 析:spinach菠菜。
(2)I like only potatoes. I don’t care for green vegetables.
解 析:第二句没用常见的I don’t like…回答,而使用了较高水平的don’t care for。
(3)As far as I’m concerned, cucumbers, broccoli, and onions are all good choices when they are mixed in with other foods. Besides, I like green beans.解析： 暂无解析 -
第2题：
问答题Practice 1 ‘Mini presentation’—about 6 minutes In this part of the test you are asked to give a short talk on a business topic. You have to choose one of the topics from the three below and then talk for about one minute. You have one minute to prepare your ideas. A WHAT IS IMPORTANT WHEN MOTIVATING STAFF? ● FINANCIAL BENEFITS ● CAREER DEVELOPMENT OPPORTUNITIES ●... B WHAT IS IMPORTANT WHEN SATISFYING CUSTOMERS? ● A GOOD AFTER-SALES TEAM ● MORE CUMMUNICATION WITH CUSTOMERS ●... C WHAT IS IMPORTANT WHEN PREPARING FOR A JOB INTERVIEW? ● STUDYING THE JOB ADVERTISEMENT ● STUDYING THE COMPANY ●...正确答案： 【参考范例】
Sample A:
Well, I’m very interested in this topic—what’s important when motivating staff. As far as I am concerned, I think we should take three main important factors into consideration, that is, financial incentives, career development chances and an easy-going boss. Firstly, the most important factor should be the financial benefits. They may consist of good salary, bonus and other perks. As we know, instead of working for fun, most people work to live. And also as the saying goes, money can make the mare go, thus money is very important in develop staff’s motivationm. Secondly, career development chances are quite important. In reality, there is nobody who does not want to be promoted. If there are not any good career prospects in a job, staff will probably give up the job. Finally, an easy-going boss is also important. Nobody is willing to work with a difficult boss. In conclusion, financial incentives, career development chances and an easy-going boss are important in motivating staff.
Sample B:
Well, I’d like to talk about the important factors that are beneficial to improve customers’ satisfaction. Firstly, we need a group of outstanding after-sales service team. It is true that it is difficult to meet the demands of every customer, but our duties involve dealing with customers’ complaints and trying all manner of ways to solve their problems. In order to cultivate an efficient group of after-sales service team, we must arrange some staff training courses. Besides, we need to conduct researches on customers about whether they are satisfied with our products and in what aspects they are dissatisfied. On the basis of the result of the researches, we can make improvement. In a word, a excellent after-sales team and more communication with customers can help improve customer satisfaction.
Sample C:
The objective of my talk is how to prepare for a job interview. I think the preparation mainly consists of studying the job advertisement, finding out information about the company and preparing yourself psychologically. First of all, you should study carefully the job advertisement so that you can match your qualifications, such as knowledge, abilities and skills, with the specifications required for the vacancy. You must make the interviewer believe that you have all the qualifications required, thus you are the right kind of person they are looking for. Secondly, you should know more about the company, for example its profile, requirements, existing problems, structure, campaigns and future plans. Finally, you should also prepare yourself psychologically and this will help you overcome stress. For example, rehearsing the interview with your friends is a good way of relaxation exercise that can put confidence in you.解析： 暂无解析 -
第3题：
问答题Practice 3 Discussion—about 5 minutes In this part of the test you are given a discussion topic. You have 30 seconds to look at the task promptly, an example of which is below, and then about three minutes to discuss the topic with your partner. After that the examiner will ask you more questions related to the topic. For two candidates Satisfaction Survey The company you work for has conducted a satisfaction survey. We all know customer satisfaction is essential to the survival of our businesses. You have been asked to find out whether customers are satisfied. Discuss the situation together, and decide: ● how to find out whether the customers are satisfied ● what to ask in a customer satisfaction survey.正确答案： 【参考范例】
A: We all know customer satisfaction is essential to the survival of our businesses. How do you think we can find out whether our customers are satisfied?
B: In my opinion, in order to find out whether our customers are satisfied or not, the best and most direct way is to ask them.
A: Certainly many ways can be adopted to ask them whether they are satisfied with our company, our products, and the service they received. Can you name some common ways?
B: Sure. we can ask them face-to-face when they are about to walk out of our store or office. In addition, we can also call them on the phone after their visits and ask how they feel about our products and service.
A: Well. Good idea. Any other ways?
B: Mail them a questionnaire is also an option. This technique has long been used, which turns out to be quite effective
A: As far as I am concerned, we can ask certain questions in a customer satisfaction survey to get to know their expectations and to collect information about what need to be changed and what need to be maintained to increase their satisfaction.
B: By all means basic customer satisfaction questions should be asked, like “ Are you satisfied with the service you received?” Still, we need to ask the customers loyalty questions, for instance “What are the chances of you recommending our products/services to others?” Plus, some research needs to be done to know what the customer like and don’t like about the products, services and the company.
A: That is the point.
Follow-up questions:
(Q=question A=answer)
Q1: Do you think feedback from customers is the most important thing to consider? Why or why not?
A: Yes, their feedback can reveal a lot and be very useful. You can improve your products’ quality accordingly. ﹨No, it is not wise to completely depend on that, since some customers may not take it seriously when answering questions.
Q2: Is it essential to consider competitors’ products? Why or why not?
A: Yes. By comparison, you can know the differences and try to do a better job. ﹨No, feedback from customers is more reliable
Q3: Which is more important when aiming to improve customer services, staff training or customer satisfaction survey?
A: I would say staff training is the fundamental way to improve customer services.﹨Customer satisfaction survey can be more effective in improving customer satisfaction.
Q4: How often should you conduct a customer satisfaction survey?
A: As is said, the most wise way is to conduct a customer satisfaction survey often enough to get the most information, to upset the customers, but not so often as to upset the customers”.
Q5: Have you ever thought about what to do with the answers from a customer satisfaction survey?
A: Yes. The answers from different customers need to be compiled and used to predict trends.﹨No, feedback alone is not enough and further research together with other surveys needs also to be conducted.解析： 暂无解析 -
第4题：
问答题Practice 3Directions: For this part, you are allowed 30 minutes to write a composition on the topic Immoral Behavior in Public. You should write at least 120 words but no more than 180 words.正确答案：
【参考范文】
Immoral Behavior in Public To witness immoral behavior in public, one just needs to have a look at the bus stop. There are always lots of people waiting for buses at the bus stop. Few of them stand in line as required. Whenever a bus comes, many people just run to the bus and try to get on in chaos. Many of them push each other in an effort to get on first.
Immoral behavior in public leads to a series of problems. Among the most serious, one is that it may exert a negative effect on our sense of social responsibility. If we allow this kind of immoral behavior to continue, we are ignoring others’ rights and feelings, and in turn, we as well will be disrespected.
To improve this phenomenon is certainly not easy. In view of practical implementation, I propose that society make it clear at all points that people who fail to respect the common good will be seriously punished. Strict policies regarding this should be made to correct this phenomenon as soon as possible.解析：
【范文点评】
文章开头讲述了不排队上公交这个不文明现象的例子，来描述什么是不文明行为。第二部分讲述如果我们不严肃对待这个问题可能带来的严重后果。最后作者建议应该用法律来约束这类不文明现象。 -
第5题：
问答题Practice 3Directions: For this part, you are allowed 30 minutes to write a composition on the topic The Most Unforgettable Person I Ever Know. You should write at least 120 words but no more than 180 words.正确答案：
【参考范文】
The Most Unforgettable Person I Ever Know In my life I have met many people who are really worth recalling. But perhaps the most unforgettable person I ever know is my English teacher.
The deepest impression of my English teacher left in my mind is his special qualities. To begin with, he gave us the greatest gift a teacher can offer—an awakening of a passion for learning. He led us to an appreciation of the beauty and perfection of English language and literature, rather than tedious grammar or vocabulary. Then, I was attracted by his wisdom and humor. I still remember many of his classes, which were humorously delivered, and filled with chuckles or loud laughs.
Although it is nearly two years since I attended his last class, he is still in the talk of my old classmates, and I know part of him has already stayed in my heart.解析：
【范文点评】
文章第一段点出“我”生活中最难忘的人是英语老师。第二段详细解释他为什么令我难忘。这里列举了两条：他唤起了我们学习英语的热情；他的课幽默而充满智慧。第三段总结说他已经不再是“我”的老师了，但他的形象已深深地留在了我心中了。文章用词恰当，语句通顺，饱含感情。 -
第6题：
问答题Practice 1Directions: For this part, you are allowed 30 minutes to write a composition on the topic Internet Friendship. You should write at least 120 words but no more than 180 words.正确答案：
【参考范文】
Internet Friendship According to the recent survey, 80% of people who surf online are in search of social interaction. As a consequence, the voice speaking from the other side of the line can be used to disguise aspects of a user’s personality. And this might bring an unpleasant or even damaging outcome.
Numerous examples can be given, here is a typical one. One of my closest friend, Kate, started a net relationship with a man she knew as “Prince Charming”. However, it turns out that her beloved idol was a husband with wife.
In my opinion, it is true that people may gain community on the net, but this exists only in cyberspace. Although Internet friendship can give users companionship and even romance, it ends with failure and even disaster most of the time. It is high time that we placed great emphasis on this phenomenon.解析：
【范文点评】
文章开头一段用某项调查的数据来说明网上交友的现状，并指出网上的不可靠，可能导致不良后果。第二段举例说明上一段对现状的描述。最后总结作者的看法，即网络世界不真实，网上关系不可靠，这一状况应该引起重视。 -
第7题：
问答题Practice 1Directions: For this part, you are allowed 30 minutes to write a composition on the topic Tour Fever Should Be Cooled Down. You should write at least 120 words but no more than 180 words.正确答案：
【参考范文】
Tour Fever Should Be Cooled Down As a new and expanding industry, tourism is attracting more and more public attention. Consequently, both arguments and counter-arguments concerning its development have emerged as time goes on. I’d like to focus on its counteraction on social progress.
Above all, tourism sometimes leaves the local people psychologically unbalanced. Because it is usually people from better-off countries or regions that can afford to travel, their wealth sometimes makes the local people more aware of their own poverty.
Next, the exploitation of tourism is bound to destroy some natural resources and scenic areas. Environmental pollution is a case in point and its far-reaching harm is self-evident.
Therefore, it is advisable to discourage rather than encourage tourism at the period when the worldwide economy development has not reached to a balanced state.解析：
【范文点评】
文章开头讲述了现在关于旅游热有两种观点，而作者支持反方观点。之后两段作者给出了他认为旅游的弊端，以及可能带来的后果。最后作者提出在经济达到平衡状态前，旅游并非是好事。 -
第8题：
问答题Directions: In this part of the test, you will answer three questions. For each question, begin responding immediately after you hear a beep. No preparation time is provided.Practice 1Imagine that an Irish marketing firm is doing research in your country. You have agreed to participate in a telephone interview about vegetables in your diet.Question: Do you regularly eat vegetables?正确答案： (1)Yes, I like different kinds of vegetables, and try to eat lots of vegetables every day.
解 析:该回答用everyday有针对性地回答了问题中的regularly。
(2)No, I don’t really like the taste of most of them.,but consider its nutritive value,I will try and eat more.
解 析:做了否定回答并给出相应理由。
(3)Yeah, it’s good for us, so I eat them.
解 析:该回答给出了简洁又自然的回答。解析： 暂无解析 -
第9题：
问答题Practice 3Imagine that an Irish marketing firm is doing research in your country. You have agreed to participate in a telephone interview about vegetables in your diet.Question: Why do you eat vegetables?正确答案： (1)I eat vegetables because they are good for me and they are necessary for a healthy diet.
(2)Because I have to. My mother feeds them to me and often checks if I really have them, so I eat them.
(3)I eat vegetables because I want to be healthy. But I have to say, I do not like most vegetables at all.解析：
I have to say这样的短语是在熟练掌握英语会话之后才能使用的短语。因此有必要了解多种多样的实用单词或句型。 -
第10题：
问答题Practice 1 The interview—about 3 minutes In this part, the examiner asks questions to each of the candidates in turn. You have to give information about yourself and express personal opinions.正确答案： 【参考范例】
(C=Candidate E=Examiner)
E: Would you please let us know your name?
C: My name is Li Ming. Call me Xiaoli, please.
E: Where is your hometown?
C: My hometown is in Shanghai, which is a really beautiful city.
E: Would you mind saying something about your family?
C: No, not at all. There are all together four people in my family—my parents, my sister and me.
E: Do you work or are you a student?
C: At present,, I am still a student, studying in University of International Business and Economics.
E: What do you like most about your studies?
C: As I like my major International Trade, reading all kinds of economic books is what I enjoy most.解析： 暂无解析 -
第11题：
问答题Practice 3Directions: For this part, you are allowed 30 minutes to write an essay commenting on the topic “It Pays to Be Honest.” You can cite examples to illustrate your point. You should write at least 150 words but no more than 200 words.正确答案：
【范文】
It Pays to Be Honest Nowadays, some people hold the opinion that those honest people are fools whose ways of coping with the outside world cannot work. They believe that only those who stop at nothing to get what one wants can subsist and succeed in our society, which features severe competitions. However, in my opinion, no matter what we do, to be honest is the best policy for all of us. If we stick to the principle of honesty, we will benefit and achieve for sure a lot from it, which will promote us to succeed in the future.
Honesty can help us win trust and respect from others, which no doubt will do good to us. In university, for example, to students, honesty is of great importance and of great value to their academic research or cooperation with their supervisors. To tell the truth, it requires a good deal of time and patience to do the research honestly. Nevertheless, we will learn a lot from our hard work and will feel fulfilled as well. At the same time, our efforts will be recognized by our supervisors. In this way our honesty will not only bring us improvement in studies, but also will lead to mutual trust and respect between students and supervisors.
In conclusion, honesty is the best policy for all of us. Whatever we do we must uphold the principle of honesty, because it not only can win trust and respect from others for us, but also bring us more opportunities in the future.解析： 暂无解析 -
第12题：
问答题Practice 3 The interview—about 3 minutes In this part the interlocutor asks questions to each of the candidates in turn. You have to give information about yourself and express personal opinions.正确答案： 【参考范例】
(interlocutor: I, Candidate A: A, Candidate B: B)
B: How do you do?
I: How do you do? Sit down, please. A, can you give me some information about your educational background?
A: I graduated from Beijing Normal University in l997. My major was English. By the time of the graduation, 1 was awarded the Bachelor of Arts.
I: B, how do you think global warming can be prevented?
B: Well, I’m no expert on this, but I’ve learned quite a lot of such discussion from TV and other people’s talk. I think the waste gases exhausted from chemical factories and vehicles such as automobiles, buses are the main cause. The ice caps of the north and south poles are said to be melted and the sea level will be raised. Therefore, some cities will disappear.
I: What’s your opinion about it, A?
A: Well, it is no easy to get the solution. As far as I can tell, global warming is caused by green-house effect which gives rise to too much carbon dioxide in the air. I think some measures should be made to control the number of vehicles. Besides, the government should make every effort to develop public transportation system. Last, we should try to develop new, cleaner energy resources to replace fossil fuel.解析： 暂无解析 -
第13题：
问答题Practice 3 You should spend about 40 minutes on this task. Write about the following topic: Students at schools and universities learn far more from lessons with teachers than from other sources (such as the Internet and television). To what extent do you agree or disagree? You should write at least 250 words.正确答案： 【参考范文】
Rapid development of technology provides convenience and freshness for many aspects of people’s life, including education. Nowadays, students become more reliable on computers for research and are often asked to hand in a perfect paper by schools. Others even have decided to give up the original way of learning and to obtain knowledge through online institutions. These changes in learning and teaching methords have aroused a special concern regarding the fading of teacher s’ giving lectures in classrooms.
Some people observe that compared with that of an original classroom, the role of teachers is beginning to drop because computers can help students study faster. For example, in the classroom, most of students’ intellectual capacities can not be activated, and thus some would be confined to a slow advance in their studies because of others' lower capacity of understanding. However, thanks to the new study mode, pupils could progress in their acquisition of knowledge at their own pace.
The presence of teachers, however, is essential for students because human interaction plays positive and significant roles which can hardly be replaced by the cold machines. Firstly, from teachers, students can gain more than mere knowledge in the textbooks. They can cultivate their interest in certain subjects and establish emotions with students and teachers. They can learn the importance of communication through working in a group and how to respect other students. Furthermore, it is necessary to have teachers in the learning process to learn students' deficiencies and help them solve their problems by repeating explanations, giving extra instructions or even suggesting a tutor. Hence, students can have a bigger chance of passing exams.
To conclude, although computers and the Internet do brings convenience and speed, the role of teachers in the learning process is still very important and it will continue to be in the future because machines cannot replace human interaction.解析： 暂无解析 -
第14题：
问答题Practice 3 You should spend about 40 minutes on this task. Write about the following topic: Happiness is considered very important in life. Why is it difficult to define? What factors are important in achieving happiness? You should write at least 250 words.正确答案： 【参考范文】
Throughout the history of human being, people are always pursuing happiness while nobody can give a definition nor can a consensus be achieved. Generally, happiness consists of two levels: material level and spiritual level. As far as I am concerned, spiritual happiness can bring people with greater satisfaction.
To begin with, being happy is not a mood under certain circumstances, but a person with a certain set of attitudes. It is difficult for anyone to get what he wants without a great deal of effort. After making great and arduous effort, even if the target is achieved as expectation, there is nothing left but suffering and pain, because he amplifies the efforts rather than emphasizes the harvests. To reach the happiness they seek, however, the only thing people should do is to change their attitude toward happiness, and the way they look at the world around them.
Moreover, happiness is not what people are born with but what people take action to get. Many people seek their unique happiness through imagination and daydreams. Obviously, everyone fantasies sometimes. But, without actions, no one can come close to finding the happiness he seeks. Happiness and bliss cannot be found merely through unrealistic envision, but must be sought through actions, through doing.
To sum up, although we say that happiness is rooted in optimistic attitudes, it can never be achieved without any effort. It arises spontaneously from within as small goals are reached.解析： 暂无解析 -
第15题：
问答题Practice 3Directions: For this part, you are allowed 30 minutes to write a composition on the topic Which to Celebrate—the Western or Eastern Festivals? You should write at least 120 words but no more than 180 words.正确答案：
【参考范文】
Which to Celebrate—the Western or Eastern Festivals? Nowadays, most young people are willing to celebrate western festivals. As a result, importance should be attached to the issue of festival celebration.
As to which to celebrate, there exist different ideas. For one thing, western festival celebrations are so colorful and interesting. Just imagine the romantic atmosphere on St. Valentine’s Day, the fun on All Fool’s Day and the ecstasy brought by gifts and games at Christmas. For another, Chinese festivals have their own attractions. Think about the comfort of family reunion during Spring Festival and the delicacy of national feelings on many occasions.
As for me, some meaningful western festivals are no doubt days to set aside as special. Meanwhile, I cannot afford to be absent from family gathering during many Chinese festivals. My celebration would be a combined one, some for western festivals, some for Chinese ones.解析：
【范文点评】
文章开篇点明了很多年轻人爱过西方节日的事实。第二段针对该过中国节日还是西方节日阐述了两种不同的观点。一种认为西方节日有意思，浪漫；另一种认为中国节日有其自身的魅力。最后一段作者的看法是不管东方西方，只要是有意义的，团圆的节日都可以过。 -
第16题：
问答题Practice 3Directions: For this part, you are allowed 30 minutes to write a composition on the topic Holiday Economy. You should write at least 120 words but no more than 180 words.正确答案：
【参考范文】
Holiday Economy The long holidays have caused unexpected great travel craze and brisk economic activities. Holiday spending, not only adds fuel to the Chinese economy, but also leads to the creation of a new term “holiday economy”.
Some economists are in favor of the holiday economy and they believe it has many advantages. Firstly, tourism-based holiday economy will raise consumption, up spending and, therefore, help to spur the domestic demand. Secondly, it benefits tourism, transportation, and hotel and service industries and enables them to thrive during holidays.
However, others overstate its disadvantages and hold that it brings undeniable problems: Thousands and thousands of tourists flood into scenic spots, jamming railway stations and airports, causing some over-crowdedness and safety problems.
I believe its advantages outweigh its disadvantages. After all, it greatly benefits our overall economy.解析：
【范文点评】
文章第一部分介绍了节日经济这个术词，和其含义。第二部分介绍了节日经济的优点，第三部分介绍了他人认为的缺点。在最后表明了自己的态度是支持节日经济的。 -
第17题：
问答题Practice 1Directions: For this part, you are allowed 30 minutes to write a composition on the topic Internet. You should write at least 120 words but no more than 180 words.正确答案：
【参考范文】
Internet People are developing an inseparable relationship with Internet recently. As is known to all, it is convenient for us to click the mouse when surfing on line, either to entertain ourselves or to meet the work’s needs.
As to whether college students should use Internet, people have different opinions. On the one hand, Internet is one of the most useful means to get knowledge for college students. They can get on line every day to exchange information through e-mails with friends and teachers. But on the other hand, many people admit that they are too much addicted to Internet to maintain a regular and wholesome lifestyle.
Therefore, it is necessary for us to use Internet in a reasonable way and restrain from overindulgence. After all, Internet is invented to improve the efficiency of our work rather than shackle us with a chain.解析：
【范文点评】
文章第一部分概括了互联网的使用现状。第二部分针对大学生是否该上网，总结了正反两方面观点。支持的观点认为使用互联网能方便快捷地获取知识，以及与人沟通。反对的观点认为大学生易沉迷于网络。第三部分作者的看法认为互联网应该合理而有节制地使用。文章脉络清晰，说理到位。 -
第18题：
问答题Practice 1Directions: For this part, you are allowed 30 minutes to write a composition on the topic Teenage Smoking Soars. You should write at least 120 words but no more than 180 words.正确答案：
【参考范文】
Teenage Smoking Soars In recent years, China has experienced an alarming increase in teenage smoking. The statistics are quite disturbing and cause people to ask why.
The factors for a great rise in teenage smoking are complicated. Some attribute it to the increased standard of living which enables kids to have more pocket money, while others blame cigarette advertising and the import of cigarettes. In addition to the external circumstances, the psychological factors should also be examined. Most young people begin to smoke merely out of curiosity: they have a strong desire to experience the pleasure of smoking. They also have a subconscious feeling that smoking will make them mature and tough and sophisticated.
To help them get rid of such foolish ideas is the first step, and then we may conduct an extensive campaign to make them aware of the dreadful consequences of taking up the habit of smoking.解析：
【范文点评】
文章开头概述了现在越来越多的年轻人抽烟的现状。第二部分讲述作者认为导致这一现象的几个原因，最主要的是年轻人出于好奇，和不成熟的心理。最后，作者建议应该让他们意识到吸烟带来的危害才能解决这个问题。 -
第19题：
问答题Practice 2Directions: For this part, you are allowed 30 minutes to write a composition on the topic Studying Abroad. You should write at least 120 words but no more than 180 words.正确答案：
【参考范文】
Studying Abroad Nowadays, going abroad for studies is enjoying a striking popularity among adolescents. It has become an important way for students in their education.
The advantages of studying overseas are obvious. First of all, living and studying abroad offers students a different perspective of the world. On an international campus, students are likely to encounter people from various countries and areas and are exposed to diverse ideas and values. What is more, overseas experience is the best opportunity for the practice of foreign languages. There is no better opportunity to improve second-language skills than living in the country in which it is spoken.
In my opinion, although going abroad is expensive and perhaps painful, the payoff is worthwhile. In addition to knowledge, overseas students can gain precious experiences that those who stay at home will never have. Furthermore, overseas experience, frustrating and painful as it may be, is conducive to the growth of adolescents.解析：
【范文点评】
文章第一段提出众多中国学生出国留学的问题。第二段主要讲出国留学的好处，如开阔视野，练习外语。最后一段是作者对此的态度。作者持赞成态度，认为出国留学不仅学文化，还能获得国内不可能有的经历，对青少年成长有好处，所以值得。 -
第20题：
问答题Practice 4 The interview—about 3 minutes In this part, the examiner asks questions to each of the candidates in turn. You have to give information about yourself and express personal opinions.正确答案： 【参考范例】
(C=Candidate, E=Examiner)
E: Should firms train their employees?
C: Yes. Actually training employees will ultimately benefit the firms because training can make staff more productive and as a result they will make few mistakes. Perhaps employees will be motivated to undertake more work since receiving training makes them think that they are valued. At the same time, their esteem will be satisfied.
E: How does a company maintain the interest of customers in products?
C: First, the company should provide customers with quality goods and excellent after-sale services. Second, enough emphasis should be put on the feedback from customers and take prompt action to satisfy their needs and demands. Third, some incentives may be provided to old customers, depending on the situation.
E: What actions should you take when dealing with complaints from clients?
C: Well, first of all, make an sincere apology. Whatever the causes, the company must show its sincerity in resolving the problems to their customers. An unapologetic attitude on the part of the firm would only intensify the negative opinion of the customers.
E: Why is an efficient public transport system so important?
C: Transportation is the first consideration if any distribution of products from producers to wholesalers or from wholesalers to retailers is to be done. The transportation cost of some products may even exceed the production cost. The cost can be reduced by using an efficient form of transportation, which also means higher profits for the firm. For each form of transportation, its timing, cost and availability should be estimated before making any decision. This assessment will ensure an optimal method of transportation for the firm.解析： 暂无解析 -
第21题：
问答题Practice 1 Discussion—about 5 minutes In this part of the test you are given a discussion topic. You have 30 seconds to look at the prompt card, an example of which is below, and then about 3 minutes to discuss the topic with your partner. After that the examiner will ask you more questions related to the topic. For two candidates Program for New Staff Your company has found that ineffective time management is one of the major problem areas throughout the workforce. You have been asked to put forward some suggestions for improving the situation. Discuss and decide together: ● why poor time management can become a major problem in companies. ● what procedures could be adopted to ensure that time is managed effectively.正确答案： 【参考范例】
A: Hi. As you know, these days our company is sort of out of control. Don’t you think so?
B: Yeah. Everything appears to be in chaos here in our company. And that clearly has resulted from poor time management.
A: You mean poor time management has led to all these problems? Why?
B: When time is not well planned within a company, they usually do not distribute blocks of time to specified tasks. They do not have a definite clue of when they should finish a certain task.
A: I think they often ignore the ordering of priorities. I mean certain tasks need our prior attention. But in the company every task is treated equally, even though it is a very important task.
B: That’s the point. So time should be planned in line with the significance of the tasks we need to deal with.
A: So what do you think we can do in order to manage time effectively here in our company?
B: You mean what means we can adopt?
A: Sure. That’s what our boss is asking us to do, right?
B: Right. I think we’ve got a lot to do. First, we should make all the staff members aware of the importance of effective time management to our company.
A: Yes, I think instruction in time management will be useful for them, especially those in supervisory positions.
B: Great. Perhaps we can run a few training courses for them. If necessary, we may invite some professionals from outside to help us.
A: Another thing we can do is to make all the managers, or even every employee, think of a job description of their own. Only in this way, can they be pretty sure about what they are accountable for and what they are not.
B: Yes, that’s a good idea. And I think, the top managers of our company should make a set of rules with regard to what sort of jobs should be given priority to. In this way, we can confirm that significant tasks are handled first.
A: Good idea. So in conclusion, our company should run a few training courses, and every employee should write down a job description of their own.
B: And rules should be made about what sort of job should be given priority to.解析： 暂无解析 -
第22题：
问答题Practice 1Directions: For this part, you are allowed 30 minutes to write an essay entitled Living in the College Town. You can cite examples to illustrate your point. You should write at least 150 words but no more than 200 words.正确答案：
【范文】
Living in the College Town In recent years, college towns have been thriving across China as a result of rapid economic and cultural development. Students hold different views on living in these remote areas of their cities.
Many of them loathe the isolation from city life. They complain about the tedious experience of catching the shuttle bus to the outskirts every day. And what annoys them more is that they are detached from normal campus life and they find few teachers to interact with. However, quite a number of students argue that staying away from the bustling surroundings will eventually benefit their academic performance.
As one of the students living in a college town, I have deeply experienced the inconvenience and monotony. Therefore, some measures should be taken so that more attention can be given to the students in the college town. On the one hand, more cultural events and recreation activities can be launched. On the other hand, a closer teacher-student relationship should be established so as to strengthen their communication.解析： 暂无解析 -
第23题：
问答题Practice 18Directions: For this part, you are allowed thirty minutes to write a composition on the topic: How to Succeed in a Job Interview? You should write at least 150 words, and base your composition on the outline given in Chinese below. 1. 面试在求职过程中的作用。 2. 取得面试成功的因素：仪表、举止谈吐、能力、专业知识、自信、实事求是……正确答案：
【参考范文】
How to Succeed in a Job Interview? Nowadays, in an increasingly competitive job market, great importance has been attached to an interview by both the employer and the applicant. The interview had become indispensable for getting a satisfactory job. On the one hand, the interviewer can take advantage of the occasion to learn more about the candidates so as to pick out the right candidates for the company. On the other hand, the interviewee can make use of the opportunity to get to know more about the job he is going to take up.
Important as it is, the job interview is far from fearful. But how can one succeed in it? First of all, the interviewee has to pay attention to his or her appearance because the first impression is always where we start. Secondly, good manners are essential. The interviewee has to be neither too proud nor too timid. Just be courteous. Thirdly, the interviewee must show his aptitude and skills for the job and knowledge.解析： 暂无解析 -
第24题：
问答题题目要求: In this part of the test, you are asked to give a short talk on a business topic. You have to choose one of the topics from the two below and then talk for about one minute. You have one minute to prepare your ideas.Practice 1 A: What is important when...? Attending an interview ●Punctuality ●Manner ●Appearance B: What is important when...? Working in a team ●Having a team leader ●Deciding people’s responsibilities ●Sharing information正确答案： 【参考范例】
If you choose A:
When attending an interview, it’s a merit that we show up on time. For an interview due to start at nine thirty in the morning, the candidate is expected to arrive five minutes earlier. To be better prepared for the interview, if possible, he’d better pay a visit to the interview site in advance. By doing this, he will be able to figure out the shortest route and the approximate time to get there.
In addition, remember that the interviewer is observing you even before your entrance into the room. Therefore, don’t forget to knock at the door first, no matter whether it’s shut or open. Furthermore, eye contact is necessary. Look straight into the interviewer’s eyes with politeness and self-confidence. At the meanwhile, greet him with a smile
Furthermore, a person who is particular about his appearance is always welcome everywhere. With your hair neatly cut your beard nicely shaved and your face cleanly washed, you are more likely to leave a good first impression. At the same time, arm yourself with a starched shirt, an ironed suit and a pair of polished shoes. By doing that, you’re definitely a pleasant guy in the eyes of both male and female interviewers.
If you choose B:
When working in a team, first of all, a team leader is essential for the team. With the lead of a good team leader, the team can fulfill the tasks smoothly. Without a team leader, there will be no definite direction and employees may not know what to do and how to do the work in co-operation with each other.
Secondly, it is important that every employee knows his/her responsibility. When clear-cut assignment of responsibility, employees can concentrate on their tasks and work more efficiently. As a result, the company’s objective can be eventually achieved.
Thirdly, as a member of the team, every employee is entitled to know any information within the group. Therefore, information should be shared, and by doing this a lot of time and energy can be saved, which may otherwise be used to do much more work.解析： 暂无解析