问答题Practice 4 Discussion—about 5 minutes In this part of the test you are given a discussion topic. You have 30 seconds to look at the prompt card, an example of which is below, and then about 3 minutes to discuss the topic with your partner. After that
题目
问答题
Practice 4 Discussion—about 5 minutes In this part of the test you are given a discussion topic. You have 30 seconds to look at the prompt card, an example of which is below, and then about 3 minutes to discuss the topic with your partner. After that the examiner will ask you more questions related to the topic. For two candidates Business Seminar Your company is going to hold a seminar on a certain topic about marketing You have been asked to help with the preparation for the seminar. Discuss the situation together and decide: ● What facilities and seminar arrangements you will need to make ● Who you are going to invite to attend the seminar and how to contact them For three candidates Business Seminar Your company is going to hold a seminar on a certain topic about marketing· You have been asked to help with the preparation for the seminar. Discuss the situation together and decide: ● What facilities and seminar arrangements you will need to make ● Who you are going to invite to attend the seminar and how to contact them ● Where and when you will hold the seminar
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更多“问答题Practice 4 Discussion—about 5 minutes In this part of the test you are given a discussion topic. You have 30 seconds to look at the prompt card, an example of which is below, and then about 3 minutes to discuss the topic with your partner. After that”相关问题
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第1题：
问答题Practice 2Directions: For this part, you are allowed 30 minutes to write an essay commenting on the topic “Which is better, living in a big city or a small town?” You can cite examples to illustrate your point. You should write at least 150 words but no more than 200 words.正确答案：
【范文】
Living in a Big City or a Small Town With ample supply of medical resources, convenient public transportation, various entertainment activities and normally higher salary than that of elsewhere, big cities are rather preferable to some people.
However, big cities have their own disadvantages which make them inferior to small towns. Air pollution and noise pollution pose a threat to citizen’s health. Traffic congestions will also fill big cities with frustrated drivers, which add peril to driving. Therefore, some people choose to live in a small town.
Small towns, though not so developed and prosperous as big cities, are often peaceful as there are not many people and heavy traffic. People do not have to travel a long distance to work. In a small town, there is relatively more space for green belts, parks or gardens where people, can enjoy the fresh air. Unlike people living in big cities, those living in a small town will have greater chances of making acquaintances of one another in the neighborhood by leisurely exchanging greetings since they do not have to hustle and bustle all around.
I would choose to live in a small town. I love to spend my time walking in a place with more space, fresh air and greenness.解析： 暂无解析 -
第2题：
问答题Practice 2 ‘Mini presentation’—about 6 minutes In this part of the test you are asked to give a short talk on a business topic. You have to choose one of the topics from the three below and then talk for about one minute. You have one minute to prepare your ideas. A WHAT IS IMPORTANT WHEN…? NEGOTIATING ● COMPROMISE ● DISPUTE ●... B WHAT IS IMPORTANT WHEN…? EMPLOYING TECHNICAL WRITERS ● BEING ABLE TO WRITE WELL ● MEETING TIGHT DEADLINES ●... C WHAT IS IMPORTANT WHEN…? MANAGING A COMPANY ● COMMUNICATION ● EXECLLENT MANAGER ●...正确答案： 【参考范例】
Mini-representation One:
I think when managing a company one of the most important features is communication. Good communication is necessary at all stages of the business process, which can contribute to a successful business.
Within individual companies internal communication occurs at, and between the various levels. Directors communicate with one another in term of the company’s overall strategy. They inform managers of their plans, and the managers then communicate with other employees to convey their messages. Negotiations are conducted with regard to pay and working conditions. Managers express their decisions and orders through good communication, which can achieve the aim of improving morale and motivation. Employees also communicate with each other, for example, over production, wages and their spare activities.
Reliable and effective communication is one of the key elements which lead to efficient management of a company.
Question: Can you tell me other vital elements which result in efficient management of a company?
Answer: Many requirements are important for the efficient management of a company, both internal and external. We need good communication, good staff and managers, smooth flow of the capital, the full cooperation between the company, etc.
Mini-representation Two
Firstly, it is of very importance to be able to write well. This means not only knowing the basic rules of spelling, grammar and punctuation, but also having the competence to condense and organise sophisticated information to make it accessible to the public. A good writer must also be capable of dealing with meeting tight deadlines. Secondly, as far as career prospects are concerned, after acquiring valuable experience, many technical writers have the opportunity of working on managerial roles. They may then have the responsibility for the work of other writers within a particular company, or they may prefer to become contractors. This means selling their services through an agency employing many freelance technical writers, whose services are charged to companies at an hourly rate.
Question: What do you think which factor is more significant, being able to writer well or meeting tight deadlines? Why?
Answer: I think neither of them can be ignored. We need technical writers not only being able to write well but also being competent to meet tight deadlines.解析： 暂无解析 -
第3题：
问答题题目要求: In this part of the test, the examiner reads out a scenario and gives you some prompt material in the form of pictures or words. You have 30 seconds to look at the task prompt, an example of which is below, and then about two minutes to discuss the scenario with your partner. After that, the examiner will ask you more questions related to the topic.Practice 1 For two or three candidates I’m going to describe a situation. Your company is going to rent offices. Talk together about the topics you could include when you decide to rent offices. Decide which 3 topics you think are most important. * three minutes for groups of three candidates Prompt material Topics to include ●Location ●Cost ●Transportation Follow-up questions: (l) Are facilities important when renting office? (Why? / Why not? ) (2) Do you think security system should be safe? (Why? / Why not? ) (3) Why do big companies also choose big office buildings? (Why? / Why not? )正确答案： 【参考范例】
A: You see. Our company is thinking about renting offices. What do you think should be taken into consideration before making a decision?
B: I think first we should consider the location. The offices should be better in the commercial area of the city, for it is easier for our company to be found and to exchange information with other companies in the area.
A: You are right. A good location will allow a company to do business more efficiently.
B: Moreover, I think cost is another factor that we need to consider. If the location is in the commercial area, the cost of renting may be very high.
A: That’s true. If the cost of the location is too high, it will certainly exceed the company’s budget. But if the price is reasonable, we can take it. After all, the cost should be on the average of the city.
B: Absolutely. What about the transportation?
A: The location should have good transport connection, and the transportation should be very convenient, linking the bus stop, subway, high way, the airport or the harbor. Then, the customers can get to our company without too much difficulty. .解析： 暂无解析 -
第4题：
问答题Practice 2 Discussion—about 5 minutes In this part of the test you are given a discussion topic. You have 30 seconds to look at the prompt card, an example of which is below, and then about 3 minutes to discuss the topic with your partner. After that the examiner will ask you more questions related to the topic. For two candidates Compromise on price You have had a negotiation with a foreign trade delegation which comes to nothing. You have been told to have this big deal come off. Discuss the situation together and decide: ● which kind of activities would be suitable for a successful deal. ● how much are you to step down For three candidates Compromise on Price You have had a negotiation with a foreign trade delegation which comes to nothing. You have been told to have this big deal come off. Discuss the situation together, and decide: ● Which kind of activities would be suitable for a successful deal. ● how much are you to step down. ●·how to show your sincerity.正确答案： 【参考范例】
B: Well, it’s really a pity that we didn’t reach any agreement on price at our last meeting. I think it’s not sensible for either side to persist in his own terms. We can make some progress.
A: Yeah. 1 can’t agree more. In consideration of making a deal before their closing visit to our corporation, I’m also ready to make some concessions.
B: How much are we to step down?
A: How about coming down by… er, 3 percent.
B: By what?
A: By there percent.
B: Ah, honestly speaking, the price you offer is really not reasonable. Almost it should be forbidden if I may say. You know, we have to keep the ball rolling.
A: You might have some good suggestions in mind. Air your opinion, please.
B: How about meeting each other half way? Each steps a bit backward so that business can be done.
A: Maybe you are right.
Question: Do you think they are likely to accept the quotation you offer this time, B?
B: Well, I think they would. You know, supply exceeds demand at present and this situation is likely to continue for a long time yet, let alone that theirs have no advantages in quality, design, style or color assortment.解析： 暂无解析 -
第5题：
问答题Practice 6 Discussion—about 5 minutes In this part of the test you are given a discussion topic. You have 30 seconds to look at the prompt card, an example of which is below, and then about 3 minutes to discuss the topic with your partner. After that the examiner will ask you more questions related to the topic. Time Management Your company has found that ineffective time management is one of the major problem areas throughout the workforce. You have been asked to put forward some suggestions for improving the situation. Discuss, and decide together: ● Why poor time management can become a major problem in companies ● What procedures could be adopted to ensure that time is managed effectively.正确答案： 【参考范例】
A: Hi, as you know, these days our company is kind of out of control. Don’t you think so?
B: Yeah. Everything appears to be in chaos here in our company. And that clearly has resulted from poor time management.
A: You mean poor time management has led to all these problems. Why?
B: When a company does not have a well-planned time-schedule, they usually do not distribute blocks of time to specified tasks. They do not have a definite clue of when they should finish a certain task. And
A: And I think the ordering of priorities is often ignored. I mean the urgent tasks need completing first. But in our company every task is treated equally, even though it is a very urgent task.
B: That’s the point. So time should be scheduled based on the importance of the tasks we need to handle.
A: So what do you think we can do so as to manage time effectively here in our company?
B: You mean what methods we can adopt?
A: Sure. That’s what our boss is requiring us to do, right?
B: Right. I think we’ve got a lot to do. First, we should make all the staff members aware of the importance of effective time management to our company.
A: Yes, I think instruction in time management would be useful for them, especially those in supervisory positions.
B: Right, perhaps we can run a few training courses for them. If necessary, we may invite some professionals from outside to help us.
A: Another thing we need to do is to make all the managers, or even every employee, come up with their own job description. Only in this way, can they be pretty sure about what they are accountable for and what they are not.
B: Yes, that’s a good idea. And I think, the top managers of our company should make a set of rules with respect to what sort of jobs should be paid prior attention. In this way, we can confirm that important tasks are coped with first.
A: Good idea. So in conclusion, our company should run a few training courses, and every employee should write down their own job description.
B: And rules should be made as to what sort of job should be paid prior attention.解析： 暂无解析 -
第6题：
问答题Directions: In this part of the test, you will give your opinion about a specific topic. Be sure to say as much as you can in the time allotted. You will have 15 seconds to prepare. Then you will have 60 seconds to speak.Practice 1 Some employers value education over work experience because they say it gives employees a more complete understanding of a specific field. Other employers prefer work experience, saying it proves the candidate can deal with real world challenges. Which do you think is better and why? Use specific reasons and examples to support your opinion.正确答案： (1)
From my point of view, I think an employer should hire someone who has more experience in a particular field instead of one who receives better education. Employees with more work experience can put practical experience, which they have learned from real world, into current job. Many of the most successful business people have succeeded without the help and benefit of a formal higher education. To some extent, they have been successful through application and experiences, which cannot be taught and acquired in classroom. After making mistakes, even experiencing failure, and then learning lessons from mistakes, employees can learn and grow, and. finally achieve success. So employers should value experience rather than education when deciding between two otherwise promising candidates.
解 析:答案选择了工作经验。开头开门见山地表明了观点,继而用补充说明(further explanation)和两个详细说明(detailed explanation)进行了具体说明。
选择candidate with more experience(经验丰富的求职者)
主题中心词(Topic keywords):real world,practical experience(现实中的实际经验)
补充说明:Successful people without higher education(没有接受过高等教育的成功人士)
详细说明:(1)application,experience(勤勉,经验)
(2)making mistake,achieving success,experiencing, failure(犯错误,获得成功,经历失败的过程)
(2)
Employers should choose a candidate having suitable education to the field or industry, where they are being employed. Education is more important because students are taught certain things in their field, thus they can bring what they have learned to their career. For instance, an accountant is required to apprehend mathematics and the principles of accounting fully, even just to get an entry-level position. Assume someone just has work experience in accounting-related jobs, he might not be lectured the correct way to deal with accounting activities, or he has to waste time and resources to learn on the job. It is better to hire someone who has already acquired profound knowledge and skill set at the very beginning.
解 析:本回答选择了高学历。在开门见山地表明了观点之后,用两个补充说明和详细说明进行了具体论述。
选择candidate who has more education(学历高的求职者)
理由主题中心词:students with certain things within their field(具有专业知识和技能的学生)
①补充说明:accountant with mathematics and accounting skill(具有数学和会计知识的会计师) 详细说明:entry-level position(初级职位)
②补充说明:accounting-related jobs and jobs with numbers(与会计和数字有关的工作)
详细说明:not schooled and waste resources(没有接受过学校教育,会浪费资源)解析： 暂无解析 -
第7题：
问答题Practice 16Directions: For this part, you are allowed thirty minutes to write a composition on the topic: Reading Selectively Or Extensively? You should write 150 words, and your composition on the outline(given in Chinese)below. 1. 有人认为读书要有选择。 2. 有人认为应当博览群书。 3. 你的看法。正确答案：
【参考范文】
Reading Selectively Or Extensively? Some people think that when we read we should read selectively. That is to say, we should select some books we are interested in and ignore others. Reading selectively can help us concentrate our limited time and attention on those selected books.
Others think when we read we should read extensively. That is to say, no matter what kind of book it is, we should read it through. Reading extensively can help broaden our mind and grasp the general knowledge of various fields.
As far as I am concerned, the two reading methods have their respective advantages and disadvantages. If we only read selectively, the framework of our knowledge may not be complete. If we read extensively, we may not have so much time and energy to specialize in a particular field. Therefore, the combination of the two methods sounds more reasonable.解析： 暂无解析 -
第8题：
问答题Practice 3Directions: For this part, you are allowed 30 minutes to write a composition on the topic Which to Celebrate—the Western or Eastern Festivals? You should write at least 120 words but no more than 180 words.正确答案：
【参考范文】
Which to Celebrate—the Western or Eastern Festivals? Nowadays, most young people are willing to celebrate western festivals. As a result, importance should be attached to the issue of festival celebration.
As to which to celebrate, there exist different ideas. For one thing, western festival celebrations are so colorful and interesting. Just imagine the romantic atmosphere on St. Valentine’s Day, the fun on All Fool’s Day and the ecstasy brought by gifts and games at Christmas. For another, Chinese festivals have their own attractions. Think about the comfort of family reunion during Spring Festival and the delicacy of national feelings on many occasions.
As for me, some meaningful western festivals are no doubt days to set aside as special. Meanwhile, I cannot afford to be absent from family gathering during many Chinese festivals. My celebration would be a combined one, some for western festivals, some for Chinese ones.解析：
【范文点评】
文章开篇点明了很多年轻人爱过西方节日的事实。第二段针对该过中国节日还是西方节日阐述了两种不同的观点。一种认为西方节日有意思，浪漫；另一种认为中国节日有其自身的魅力。最后一段作者的看法是不管东方西方，只要是有意义的，团圆的节日都可以过。 -
第9题：
问答题练习3Directions: For this part, you are allowed 30 minutes to write a composition on the topic “Electricity and Our Life”. You should write in no less than 100 words, and base your composition on the outline given in Chinese below:1. 人们的生活离不开电。2. 我们如何节约电。正确答案：
【参考范文】
Electricity and Our Life As we all know, electricity is so important to our life that our life would be unimaginable without it. Electricity serves us in every aspect of our daily life. All the appliances we need in our life, such as electric lights, televisions, computers, refrigerators and air conditioners, need electricity to function properly. Electricity is precious to everyone in the modern society, so we should save electricity.
Saving electricity needs us to start from ourselves, from small things. Firstly, we should form the good habit of turning off the lights at will, whether at home or at school. Secondly, we should choose a low carbon lifestyle, such as using air conditioning less often and not turning on several electrical appliances at the same time. Thirdly, we should also buy energy-saving household appliances. In a word, we should pay attention to economize on electricity anytime and anywhere.
【范文点评】
本篇作文要求就“电与我们的生活”这一话题进行讨论,论述电对人们生活的重要性以及我们该如何节约用电。本篇文章第一段开头点明电对我们每个人的生活都非常重要,用电灯、电视、电脑等家电正常运转离不开电来举例说明电在我们生活中扮演重要角色,由此指出我们要节约用电。第二段具体从三个方面陈述节约用电应该的做法。最后总结我们应该随时随地地注意节约用电。解析： 暂无解析 -
第10题：
问答题Practice 1 The interview—about 3 minutes In this part, the examiner asks questions to each of the candidates in turn. You have to give information about yourself and express personal opinions.正确答案： 【参考范例】
(C=Candidate E=Examiner)
E: Would you please let us know your name?
C: My name is Li Ming. Call me Xiaoli, please.
E: Where is your hometown?
C: My hometown is in Shanghai, which is a really beautiful city.
E: Would you mind saying something about your family?
C: No, not at all. There are all together four people in my family—my parents, my sister and me.
E: Do you work or are you a student?
C: At present,, I am still a student, studying in University of International Business and Economics.
E: What do you like most about your studies?
C: As I like my major International Trade, reading all kinds of economic books is what I enjoy most.解析： 暂无解析 -
第11题：
问答题Practice 5 The interview—about 3 minutes In this part the interlocutor asks questions to each of the candidates in turn. You have to give information about yourself and express personal opinions.正确答案： 【参考范例】
(Interlocutor: I, Candidate A: A, Candidate B: B)
I: How many people are there in your family, B?
B: Three. There are three people in my family. You may know the only-child policy. I have no brother or sister. I stay with my parents. I’m the only son.
I: Have you been abroad, A?
A: Last year I went to Singapore for sightseeing.
I: And what impression has Singapore left on you?
A: Oh, it is a big question…let me think… when I set foot on it, I found it was really a wonderful city state, but I was a stranger and just couldn’t get accustomed to the food there. After a while, I felt quite at home because I found the people there down-to-earth more or less and quite friendly. Now, the life there becomes a good memory.
I: B, have you received any training regarding International Trade?
B: Even though I don’t have any experience in International trade, I have received the training in the International Trading Center and learned how to write business letters, read L/C, talk with foreign buyers in English and make shipping documents.解析： 暂无解析 -
第12题：
问答题Practice 4 ‘Mini presentation’—about 6 mimes In this part of the test you are asked to give a short talk on a business topic. You have to choose one of the topics from the three below and then talk for about one minute. You have one minute to prepare your ideas. A WHAT IS IMPORTANT WHEN…? Analysing project feasibility ● Market research ● Implementation of the project ●… B WHAT IS IMPORTANT WHEN…? Dealing with cost control ● Monitor asset usage ● Improve productivity ●… C WHAT IS IMPORTANT WHEN…? Promoting a new product ● Distribution channel ● Perfect timing of launching ●...正确答案： 【参考范例】
If you choose topic A
As far as I am concerned, market research should be carried out before starting any project. It is evident that the needs of the consumers should be considered brfor the launching of any project . If a certain product is abundant in the market, it can be a bad idea to make more of that kind of product. On the other hand, if people have certain needs of some products, it is the perfect time to design the projects for a good market will be there.
Of course, it is only with appropriate implementation can a positive impact be achieved., after the design is completed. For instance, financial support and well-trained personnel should be taken into consideration when implementing the project.
Furthermore, profitability analysis is another factor to consider. Before we carry out any project, we should do some profitability analysis. A lot can be revealed from studying economic indicators. Economic indicators mean the consumer confidence index, employment cost index, producer price index, consumer price index and so on. All of them will show the prosperity of market.
If you choose topic B
The completion of production and the profit of the company is closely connected with cost control. We should make a through calculation of monitor asset usage as well as the productivity and unit labor cost to make full use of all the assets. Improving the production line will be a good way to improve productivity, which will reduce the storage time and save money. As for asset usage, it will be wise to monitor if every piece of them is fully used.
We can also try to find substantial material for the sake of reducing the cost .By doing this, we can also ask for discount from the supplier. I am sure they will give favorable discounts to regular customers.
The participation of all the employees will be needed in terms of cost control. Actually, every section can contribute in one way or another. For instance, by improving their professional skills the accounting staff can help with the cost control. All in all, the well-being of the company needs the efforts of every section.
If you choose topic C
When promoting a new product, we should consider several factors. First of all, the distribution channel of the product is of prime importance. It is suggested that the designing of the whole promoting campaign be based on that. In other words, it is a choice of designing a universal way to advertise the product or allowing the retailers to do it their own way.
Secondly, perfect timing of the launching is also very significant. If there is the crash of similar products promoting in the same season, never take it lightly. An overflow of the product into the market is very likely to happen..
In addition, an appropriate media in promoting new products also means a lot. If a right media is chosen, target consumers can access the advertisement of the new product much easier., Besides, different strategies can be applied when different products are to be advertised. For instance, we can think of some new way to make the product known and accepted.解析： 暂无解析 -
第13题：
问答题Practice 5Directions: For this part, you are allowed 30 minutes to write an essay commenting on the topic “Which Is More Important: Wealth or Health?” You can cite examples to illustrate your point. You should write at least 150 words but no more than 200 words.正确答案：
【范文】
Which Is More Important: Wealth or Health? In today’s society, many people think wealth is the symbol of success. So some people take the goal of becoming rich as their aim in life. They are crazy for making money. On the contrary, others think health is more important. In balancing the two, I have every reason to accept the latter.
At the first place, good health implies a long life. A man in good health could live a happy life. Next, people usually turn to healthy man for help. Finally, good health brings people great wealth. While big fortune sometimes causes trouble, a man with big fortune who fears of being robbed trusts nobody. What’s more, some evil people want to cheat rich men out of money. Furthermore, many things exist around us that can’t be bought by cash, such as, friendship, love, health and etc.
Therefore, I think good health is more important than wealth. We can do nothing without good health. If we have good health, we can do what we want.解析： 暂无解析 -
第14题：
问答题Practice 3 “Mini presentations”—about 6 minutes In this part of the test you are asked to give a short talk on a business topic. You have to choose one of the topics from the three below and then talk for about one minute. You have one minute to prepare your ideas. A: WHAT IS IMPORTANT WHEN...? Selecting staff for overseas training: ● Work experience ● Command of the language of the target country ●... B: WHAT IS IMPORTANT WHEN...? Conducting a market analysis: ● Targeted customers/clients ● Comparison with major competitors ●… C: WHAT IS IMPORTANT WHEN...? Aiming to improve customer service: ● Finding out customer needs ● Dealing with complaints efficiently ●…正确答案： 【参考范例】
If you choose A:
When selecting staff for overseas training, their work performance must be taken into consideration. Selecting staff members with outstanding work performance for overseas training will set a good example for other staff members, which may encourage them to improve their work performance.
Moreover, it is also very important to consider their command of the language of the target country when selecting staff for overseas training. Staff members with a good command of the language of the target country will be able to understand instructions given by the overseas trainer well enough, participate in all training activities without language barrier, and communicate with the trainer or other trainees freely.
If you choose B:
When conducting a market analysis, it is very necessary to analyze the targeted customers/clients. This analysis may include collection and analysis of information about the targeted customers/clients in terms of gender , range of age, likes and dislikes and average income.
Furthermore, it helps to make a comparison with major competitors providing same or similar products/services. There are several aspects that may be compared, for instance, financial strength, cost efficiency, impact of advertising, product/service range and special features of products/services.
If you choose C:
When aiming to improve customer service, first of all we should find out customer needs. Different approaches can be taken to collect information concerning customer needs, for example, designing a questionnaire for collecting most information, training a team for collecting and analyzing the information, etc.
In addition, dealing with complaints efficiently is also very important, which can be done in a variety of ways.
We may set up a hot line for customers to make complaints and train a team for handling customer complaints. The members of the team should be patient, enthusiastic and have good telephone manners and interpersonal skills.
It means a lot that every complaint is dealt with seriously by the team and the customer who makes a complaint is always informed of the final result.
It is advisable that a record of all complaints made by customers and how they have been dealt with be kept so that effective ways can be suggested as for how to deal with these complaints.解析： 暂无解析 -
第15题：
问答题Practice 3 Discussion—about 5 minutes In this part of the test you are given a discussion topic. You have 30 seconds to look at the task promptly, an example of which is below, and then about three minutes to discuss the topic with your partner. After that the examiner will ask you more questions related to the topic. For two candidates Satisfaction Survey The company you work for has conducted a satisfaction survey. We all know customer satisfaction is essential to the survival of our businesses. You have been asked to find out whether customers are satisfied. Discuss the situation together, and decide: ● how to find out whether the customers are satisfied ● what to ask in a customer satisfaction survey.正确答案： 【参考范例】
A: We all know customer satisfaction is essential to the survival of our businesses. How do you think we can find out whether our customers are satisfied?
B: In my opinion, in order to find out whether our customers are satisfied or not, the best and most direct way is to ask them.
A: Certainly many ways can be adopted to ask them whether they are satisfied with our company, our products, and the service they received. Can you name some common ways?
B: Sure. we can ask them face-to-face when they are about to walk out of our store or office. In addition, we can also call them on the phone after their visits and ask how they feel about our products and service.
A: Well. Good idea. Any other ways?
B: Mail them a questionnaire is also an option. This technique has long been used, which turns out to be quite effective
A: As far as I am concerned, we can ask certain questions in a customer satisfaction survey to get to know their expectations and to collect information about what need to be changed and what need to be maintained to increase their satisfaction.
B: By all means basic customer satisfaction questions should be asked, like “ Are you satisfied with the service you received?” Still, we need to ask the customers loyalty questions, for instance “What are the chances of you recommending our products/services to others?” Plus, some research needs to be done to know what the customer like and don’t like about the products, services and the company.
A: That is the point.
Follow-up questions:
(Q=question A=answer)
Q1: Do you think feedback from customers is the most important thing to consider? Why or why not?
A: Yes, their feedback can reveal a lot and be very useful. You can improve your products’ quality accordingly. ﹨No, it is not wise to completely depend on that, since some customers may not take it seriously when answering questions.
Q2: Is it essential to consider competitors’ products? Why or why not?
A: Yes. By comparison, you can know the differences and try to do a better job. ﹨No, feedback from customers is more reliable
Q3: Which is more important when aiming to improve customer services, staff training or customer satisfaction survey?
A: I would say staff training is the fundamental way to improve customer services.﹨Customer satisfaction survey can be more effective in improving customer satisfaction.
Q4: How often should you conduct a customer satisfaction survey?
A: As is said, the most wise way is to conduct a customer satisfaction survey often enough to get the most information, to upset the customers, but not so often as to upset the customers”.
Q5: Have you ever thought about what to do with the answers from a customer satisfaction survey?
A: Yes. The answers from different customers need to be compiled and used to predict trends.﹨No, feedback alone is not enough and further research together with other surveys needs also to be conducted.解析： 暂无解析 -
第16题：
问答题题目要求： In this part of the test, you are asked to give a short talk on a business topic. You have to choose one of the topics from the three below and then talk for about one minute. You have one minute to prepare your ideas.Practice 1 (The candidate chooses one topic and speaks about it for one minute.) A How to negotiate successfully when we are in business? B In business, what important role does the communication take? C What kinds of skills shall the technical writers have?正确答案： 【参考范例】
If you choose A:
It is a key skill in any business to negotiate successfully so as to reach agreements with other people or parties. The negotiation could be done with a buyer or a seller and it will always involve an element of compromise, no matter what. But, when entering negotiations, it is important to keep in mind that to negotiate and make agreements successfully is almost impossible unless you think you can afford to ‘lose’ or walk away from on offer. The result will be you avoiding asking more than what you suppose the other side will give without a dispute. Consequently, you will become a passive observer, while the other side will dictate the terms.
If you choose B:
Communication is one of the most important features in any business. Good communications are indispensable at any stage of the business process.
Within individual company, internal communications happen at, and between the different levels. Directors will communicate with one another with regard to the company’s overall strategy. They communicate their plans to managers, and the managers then inform the other employees. Negotiations are usually conducted in terms of payment and working conditions. Managers try to boost morale and motivation with good communication. Employees also communicate with one another, over certain matters, for instance production and wages.
Reliable and effective communication is instrumental when it comes to efficient management of a company.
If you choose C:
Firstly, technical writers should be able to write well, which means more than just knowing the basics of spelling, grammar and punctuation. The ability to condense, organize and generalize complicated information to make it easier to understand is also very important. A good technical writer must also be capable of handling tight deadlines. As far as career prospects go, with the valuable experience gained, many technical writers actually have the chance to take on management roles. Then they will be responsible for the work of other writers within a particular company; or they may want to become contractors, in other words, selling their services to companies at an hourly rate through an agency which employs many freelance technical writers.解析： 暂无解析 -
第17题：
问答题Directions: In this part of the test, you will describe the picture on your screen in as much detail as you can. You will have 30 seconds to prepare your response. Then you will have 45 seconds to speak about the picture.Practice 1正确答案： (1)Two men are sitting in the park,although one of them looks quite young. The older man is sitting on top of the bench to play a musical instrument,a trumpet. He is wearing blue jeans and put his feet on the bench.The younger person seems to be a teenager. He’s playing a guitar. I think they might be playing the same melody together. They enjoy themselves in the music.
解 析:该回答对图片的一些关键点描述的很全面,如场所(park)、人物(two men),更具体些就是younger, older。而且对人物的动作细节掌握不错,如playing,sitting等词。整体逻辑清晰,有顺序的进行了描述。时态掌握很好,在描述现在看到的动作和行为时,使用了现在进行,而在描述现在的状况时,就使用了一般现在时。ex. He put his feet on the bench.
(2)There are two men in the park who are playing instruments. One of them is playing the trumpet, while the other is playing the guitar. Behind them in the park, there are many people. They are wearing jackets, so it looks a little cold outside there. A woman is sitting on the edge of the park with her bag next to her, maybe she is sitting on a bench. She is doing something.
(3)There are many people in a park. Two people are playing music on a trumpet and a guitar on the bench. There are many trees in the park and some people are resting in it. The boy on the bench is in light pants, and he is looking at something—maybe music book. The other person, a elderly man, is playing a horn, sitting on top of the bench. There are some people sitting near them, but they are so concentrate on the music that they pay no attention to those people.
解 析:该回答主要描述了人物的行为和情境。描述时用了现在进行时和一般现在时,尤其一般现在时的There be…句型大量出现,并且现在进行时(be +现在分词,如are playing,looking,wearing,sitting)也用了很多。
(4)There are two benches in the park. The two benches have some rings on each end. A boy is on one bench. He is playing the guitar. He looks quite young. A man is playing trombone or something sitting on the top of the benches. I think the boy is playing together with the man, A woman is sitting in the back, closer to the park. There are grass and many trees in the park.
(5)There are lots of trees and grass, and two men playing musical instruments in a park in sight. They are sitting on the benches, and there are some people resting in the back. The boy is playing a guitar, and he is looking at something. I do not think people are listening to them. It is sunny but cold outside because the two men and the benches have big shadows, and people are wearing jackets.解析： 暂无解析 -
第18题：
问答题Practice 4 The interview—about 3 minutes In this part, the examiner asks questions to each of the candidates in turn. You have to give information about yourself and express personal opinions.正确答案： 【参考范例】
(C=Candidate, E=Examiner)
E: Should firms train their employees?
C: Yes. Actually training employees will ultimately benefit the firms because training can make staff more productive and as a result they will make few mistakes. Perhaps employees will be motivated to undertake more work since receiving training makes them think that they are valued. At the same time, their esteem will be satisfied.
E: How does a company maintain the interest of customers in products?
C: First, the company should provide customers with quality goods and excellent after-sale services. Second, enough emphasis should be put on the feedback from customers and take prompt action to satisfy their needs and demands. Third, some incentives may be provided to old customers, depending on the situation.
E: What actions should you take when dealing with complaints from clients?
C: Well, first of all, make an sincere apology. Whatever the causes, the company must show its sincerity in resolving the problems to their customers. An unapologetic attitude on the part of the firm would only intensify the negative opinion of the customers.
E: Why is an efficient public transport system so important?
C: Transportation is the first consideration if any distribution of products from producers to wholesalers or from wholesalers to retailers is to be done. The transportation cost of some products may even exceed the production cost. The cost can be reduced by using an efficient form of transportation, which also means higher profits for the firm. For each form of transportation, its timing, cost and availability should be estimated before making any decision. This assessment will ensure an optimal method of transportation for the firm.解析： 暂无解析 -
第19题：
问答题Practice 5 ‘Mini presentation’—about 6 minutes In this part of the test you are asked to give a short talk on a business topic. You have to choose one of the topics from the three below and then talk for about one minute. You have one minute to prepare your ideas. A WHAT IS IMPORTANT WHEN…? Selecting a secretary for the general manager ● Qualifications ● Related work experience B WHAT IS IMPORTANT WHEN…? Cancelling a business meeting ● Making an apology ● Reasons for cancellation C WHAT IS IMPORTANT WHEN…? Motivating staff ● Bonuses offered ● Pleasant working environment正确答案： 【参考范例】
If you choose topic A:
When selecting a secretary for the general manager, we must first of all consider if he or she has the qualifications needed. A candidate with adequate knowledge of office skills and public relations will be an ideal one.
Related work experience is also of great importance. A skilled secretary can accomplish the office work quite satisfactorily. People with little experience sometimes will inevitably feel confused when dealing with the complicated relationships around the general manager.
In addition, the secretary should have a good personality because a good character will help a lot in smoothing the communication with the general manager and other staff members.
If you choose topic B:
When cancelling a business meeting, firstly an apology for the cancellation is necessary due to its effect on the participants’ schedules and the inconvenience it has caused to others. A business meeting is not supposed not be easily cancelled if there are other alternatives.
After the apology, you should give the participants reasons for cancelling the meeting and make it convincing and sincere. Normally, participants will show their understanding and tolerance if the thuth is told and the attitude is acceptable. In case some participants have already arrived at the meeting venue or on the way to it, there should be an another plan to compensate for the time and financial loss of the participants.
Finally, new dates for the meeting should be set so that the participants can be better prepared.
If you choose topic C:
I believe that we all know the significance of motivating staff to increase their productivity and their contribution to the company. The inspired staff is more likely to enjoy the job and work more actively. There are various ways to motivate staff, of which giving bonuses is quite effective. Occasional stimuli of money will drive the staff forward.
Plus, a pleasant work environment is also very important in motivating staff since people like staying in a clean and tidy office where they can work more efficiently. A well-equipped office will help staff do more meaningful and creative work.
In addition, team spirit and trusty colleagues can also contribute in motivating staff.,which will always make everyone enjoy the work.解析： 暂无解析 -
第20题：
问答题Practice 3Directions: For this part, you are allowed 30 minutes to write an essay discussing about how much freedom parents should allow young people to have nowadays. You can cite examples to illustrate your point. You should write at least 150 words but no more than 200 words.正确答案：
【范文】
My Views on the Freedom Given to Young People Young people have more freedom today than they did one hundred years ago, but how much freedom depends on the family. And it is obvious that nowadays young people are given too much freedom by their parents.
As we know, today parents are busy with their work and have no time to get much information about their children, for example what they have done and what kinds of friends they have. This isn’t a good phenomenon because young people can easily get into trouble by drinking too much or mixing with the wrong people. What’s worse, they may get addicted into online games. Therefore, some limitations should be given to young people, such as the prohibition of drinking and smoking and the online time. On the other hand, young people must learn how to be sensible, knowing what should be done and what shouldn’t be done.
In all, I don’t think parents should give their children too much freedom, but it is important for parents and children to reach agreement on some rules.解析： 暂无解析 -
第21题：
问答题Practice 2 You should spend about 40 minutes on this task. Write about the following topic: In countries where there is a high rate of unemployment, most pupils should be offered only primary education. However, others believe that higher education helps people find jobs. Discuss both sides and give your own opinion. You should write at least 250 words.正确答案： 【参考范文】
Being faced with a high rate of unemployment, many people begin to doubt the role or the purpose of receiving education, as high degree is not a stepping-stone to a successful career. Some people believe that a basic education can be enough to meet demands of job market and fulfill the requirements of a person's lifetime. However, others hold an opposite perspective on this issue. As far as I am concerned, unemployment has nothing to do with education itself, which is just not consistent with demands.
First of all, when it comes to basic education, it has at least obvious advantages: On the on hand, it is primary education that establishes the foundation of all subjects one should master, which can be frequently used in daily life. Moreover, only learning from the very basic level, one may have the chance to get to know something deeper in the future. On the other hand, and more importantly, through primary education, one can cultivate his desire and interest of learning. Without the interests in study, it is impossible for anyone to promote himself to higher levels. Like the foundation of a building, primary education is the foundation to build one's life education upon.
Furthermore, further education has its unique benefits: firstly, one can get the whole picture of a particular subject from higher education in college, which can benefit one's life constantly. Secondly, Uplifting one's life quality asks for two important elements: wealth and taste, which can be both gained from further education.. In other words, one can be a comprehensive person, not only learning his major, but also enjoying literature, art and music.
Lastly, it is a fantastic chance to meet and talk with people who share something in common in higher levels of education. Universities are like a stage or platform, on which people can consolidate the friendship they have for one another.解析： 暂无解析 -
第22题：
问答题Practice 3 The interview—about 3 minutes In this part the interlocutor asks questions to each of the candidates in turn. You have to give information about yourself and express personal opinions.正确答案： 【参考范例】
(interlocutor: I, Candidate A: A, Candidate B: B)
B: How do you do?
I: How do you do? Sit down, please. A, can you give me some information about your educational background?
A: I graduated from Beijing Normal University in l997. My major was English. By the time of the graduation, 1 was awarded the Bachelor of Arts.
I: B, how do you think global warming can be prevented?
B: Well, I’m no expert on this, but I’ve learned quite a lot of such discussion from TV and other people’s talk. I think the waste gases exhausted from chemical factories and vehicles such as automobiles, buses are the main cause. The ice caps of the north and south poles are said to be melted and the sea level will be raised. Therefore, some cities will disappear.
I: What’s your opinion about it, A?
A: Well, it is no easy to get the solution. As far as I can tell, global warming is caused by green-house effect which gives rise to too much carbon dioxide in the air. I think some measures should be made to control the number of vehicles. Besides, the government should make every effort to develop public transportation system. Last, we should try to develop new, cleaner energy resources to replace fossil fuel.解析： 暂无解析 -
第23题：
问答题题目要求: In this part of the test, you are asked to give a short talk on a business topic. You have to choose one of the topics from the two below and then talk for about one minute. You have one minute to prepare your ideas.Practice 1 A: What is important when...? Attending an interview ●Punctuality ●Manner ●Appearance B: What is important when...? Working in a team ●Having a team leader ●Deciding people’s responsibilities ●Sharing information正确答案： 【参考范例】
If you choose A:
When attending an interview, it’s a merit that we show up on time. For an interview due to start at nine thirty in the morning, the candidate is expected to arrive five minutes earlier. To be better prepared for the interview, if possible, he’d better pay a visit to the interview site in advance. By doing this, he will be able to figure out the shortest route and the approximate time to get there.
In addition, remember that the interviewer is observing you even before your entrance into the room. Therefore, don’t forget to knock at the door first, no matter whether it’s shut or open. Furthermore, eye contact is necessary. Look straight into the interviewer’s eyes with politeness and self-confidence. At the meanwhile, greet him with a smile
Furthermore, a person who is particular about his appearance is always welcome everywhere. With your hair neatly cut your beard nicely shaved and your face cleanly washed, you are more likely to leave a good first impression. At the same time, arm yourself with a starched shirt, an ironed suit and a pair of polished shoes. By doing that, you’re definitely a pleasant guy in the eyes of both male and female interviewers.
If you choose B:
When working in a team, first of all, a team leader is essential for the team. With the lead of a good team leader, the team can fulfill the tasks smoothly. Without a team leader, there will be no definite direction and employees may not know what to do and how to do the work in co-operation with each other.
Secondly, it is important that every employee knows his/her responsibility. When clear-cut assignment of responsibility, employees can concentrate on their tasks and work more efficiently. As a result, the company’s objective can be eventually achieved.
Thirdly, as a member of the team, every employee is entitled to know any information within the group. Therefore, information should be shared, and by doing this a lot of time and energy can be saved, which may otherwise be used to do much more work.解析： 暂无解析