问答题Passage 4　　● Read the memo and the request below.　　● Complete the form on the following page.　　● Write a word, phrase or number in spaces 41-45 on your book.　　Memo　　To: Charles Murphy@yahoo.com　　From: Robert James@sohu.com　　Subject: Books Not Delivered

Practice 5　　● You are on a business trip to one of your company’s factories in Paris to inspect some machines in trouble. You are asked to report to your Department Manager about your work progress there.　　● Write a memo　　● telling him what you have done so far,　　● stating what the trouble is,　　● saying what you are going to do next.　　● Write 40—50 words on the opposite page.

Write a memo in about 50 words. You received a letter from a British customer complaining of the late delivery of their Order No.366.Then you looked into the matter and found it was the fault of your dispatch department.Write a short memo to your assistant, Jack Zhou. ·Ask him to visit your dispatch department and urge them to dispatch the order. ·Specify the goods, quality, and the deadline for dispatch. ·Add any relevant information you can think of.

Passage 7　　● Read the emails below.　　● Complete the table on the opposite page.　　● Write a word or phrase (in CAPITAL LETTERS) or a number on lines 41-45 on your Answer Sheet.Hi, Colleen,　　There are a few changes in the original plan for Ms. Garcia’s visit on Wednesday 20 October. The flight is due at 11: 00 and it’s about 45-minute drive to our company. At 12:30, the lunch will be at the Swan Hotel instead of the White Hart. At 16: 00, Tom McAllister will show the video about our new product. Carol Snape will be absent. As John Sallis has to leave early, Sue Smith will take Ms. Garcia to the airport.　　Could you please inform Ms. Garcia of the changes?ThanksHenrikHi, Henrik,　　I’ll send Ms. Garcia a new journey plan at once.Best regards,Colleen

Passage 5　　● Read the memo and the email below.　　● Complete the form at the bottom of the page.　　● Write a word or phrase (in CAPITAL LETTERS) or a number on lines 41-45 on your Answer Sheet.　　AFT CLEANING SERVICES LTD　　To: Liz Smith, Supervisor　　From: Peter Broadbent, Manager　　I got this email yesterday from Collins Ltd in Mill Lane. Could you fill in a new client form for them? Our new radio advertisement seems to have worked, as this is the fifth person who has contacted us!　　From　 Paul Tomkins [p.tomkins@collins.co.uk]　　To　　 Peter Broadbent [p.broadbent@aftclean.com]　　Sent　 15 January 200216:46　　Subject　Our telephone call on 14 January　　I can confirm that we would like to employ AFT to clean our new branch at 7 Dawson Street. I’m not sure how many cleaners or what hours we will need. Please ring Sue Potts, my secretary, to arrange terms. This contract is to begin from 25 January.　　NEW CLIENT DETAILS

Passage 2　　● Read the memo and the anniversary activities below.　　● Complete the form on the following page.　　● Write a word, phrase or number in spaces 41-45 on your book.　　Citroen Ltd.　　N0.45 Ten Mile Road ES, Chaoyang District, Beijing, 100028　　Memo　　To: P.K.Kirkman　　From: Richard Patterson　　Date: 0ctober 9, 1998　　Message:　　Kirkman,　　Please send this announcement to BTV-2.I think it will help our business. Thank you.　　Citroen Ltd.　　N0.45 Ten Mile Road ES, Chaoyang District, Beijing, 100028　　Dear Sir or Madam,　　Citroen Ltd. will be turning 79 years old on October 23, making us the oldest car dealership in Beijing. We will be staging a 2-day celebration.　　On October 23, we will kick off anniversary with displaying of antique autos and carnival rides for the customers. On October 24, we will have a picnic open to the public. We think that our anniversary event would make a fine spot on your “Special Focus” segment on the l2 o'clock news.　　I have enclosed a flyer describing the complete festivities. Thank you for helping us celebrate our anniversary.Sincerely yours,Richard PattersonPresidentMAE: fswContact: Tel: (010)65768835Fax: 2013785649　　Celebration Activities　　The media mentioned: 　　　　　　　　 　(41)______　　Company: 　　　　　　　　　　　　　　 　(42)______　　How old is the company? 　　　　　　　　(43)______　　When will the news be broadcasted?　　　(44)______　　Activities on Oct.23: 　　　　　　　　　(45)______

Practice 1　 You have read the following advertisement on the Morning Post, an English newspaper.　 Write an application letter to the hotel manager. Your letter should include:　 (1) reasons for your application　 (2) a request for an interview　 You should write approximately 100 words. Do not sign your own name at the end of your letter. Use “Wang Lin” instead. You do not need to write the address.

Passage 3　　● Read the memo and the advertisement below.　　● Complete the form on the following page.　　● Write a word, phrase or number in Spaces 41-45 on your book.　　Memo　　To: Taylor Smith, Service Manager　　From: Dianna Manson, President　　Subject: REQUEST FOR CREDIT IN ACCOUNT　　Taylor,　　I noticed that there is a complaint letter from Mrs. Lily, please reply her in two days. This will help avoid any future misunderstandings with our customers.　　Dianna　　Lily ButtnerP.O.BOX 519　　St.Louis, GA 6789　　July 10, 2000　　Jin Di Education Press212 SE 56th St.　　Buffalo, NY3170Dear Sir or Madam,　　I am Lily, a common reader. I’m writing to complain about the poor quality of books published by you. For one thing I found quite a few printing and bookbinding mistakes in your books. For another, some pages are even missing. Because books are closely related to our education, I wish this will not happen again though you are not generally careless. Besides, I plan to finish my research paper, I wish my account to be issued a credit instead of you replacing the faulty merchandise. Please find enclosed the copies of your invoice, #7723, in the amount of $46 and my invoice for shipping charges of $2.10. Thank you for your time and consideration.Sincerely yours,Lily Buttner　　A Complaint Letter　　Time of the complaint: 　　　　　　　　　　　　　　　　　　　　(41)______　　What for: 　　　　　　　　　　　　　　　　　　　　　　　　　　 (42)______　　The number of mistakes in the book the customer mentioned:　　 (43)______　　Who is responsible for the mistakes? 　　　　　　　　　　　　　(44)______　　How much does the customer ask for credit in account?　　　　　(45)______

Passage 8　　● Read the email and brochure below.　　● Complete the booking form on the opposite page.　　● Write a word or phrase (in CAPITAL LETTERS) or a number on lines 41-45 on your Answer Sheet.Hi Tracy,　　Could you please fill in the form to book a 2-day team-building event with Wildevent Company for eight of our sales staff? The following is the brochure. I suggest the weekend of 24/25 November. We just need four double rooms and a small meeting room. Could you ask for a coach to collect us?Thanks.Alan　　Event Check List:　　Location　　Day Event or Overnight with Accommodation.　　Accommodation no. of delegates (Rooms-shared or single rooms, leisure facilities).　　Dinner Requirements—private, themed or entertainment.　　Conference room size and seating Special Needs-meeting room equipment, sound systems, grounds for events.　　Transportation—parking, coaches for collection and return of delegates.　　Delegate Type—24hr or day delegate.　　Tel: 01787 269 819　　Booking Form

Practice 1　 Suppose you are the secretary of the manager of a company. You attended the negotiation between your company and a foreign company, Write a memo of the negotiation. The memo should include.　 (1) time and place of the negotiation　 (2) participants of the negotiation　 (3) content of the negotiation including the agreement reached and the differences that still remain　 (4) the time for the next negotiation　 You should write approximately 100 words.

Practice 2　　● You work in a company which deals with industrial waste. You have read about a new kind of pump which could save your company thousands of dollars in service and maintenance costs.　　● Write a memo to your Head of Department saying:　　● where you read about the new pump　　● why you think it could be a good investment　　● how you might get more information about it.　　● Write 40—50 words on a separate sheet.

Passage 1　　● Read the memo and application letter below　　● Complete the form on the following page.　　● Write a word, phrase or number in spaces 41-45 on your book.　　Memo　　To: Lucy　　From: David　　Date: June 5, 20071　　Message:　　I received this letter three days ago and thought the applicant might be suitable for the position we had advertised. Please fill in the Candidate Information Form and pass it on to the Personnel Manager.　　4909 Gen.Bradley NE　　Albuquerque, NM87111　　June 2, 2007Dear Sir,　　I am writing to apply for the position of programming advertised in yesterday’s daily news.　　I believe I am just the right person for the post you advertised. As a college senior, I will graduate from Bruners University at the end of May with a degree in computer programming and business communication. I feel that my education and summer activities, developing skill programs for the ABC company will qualify me in the future for a position in computer.　　I look forward to receiving a reply from you soon.Yours sincerely,Jenny Moses　　Candidate Information Form　　First Name:　　　　 　(41)______　　Surname: 　　　　　　(42)______　　Date: 　　　　　　　　(43)______　　Post Code: 　　　　　(44)______　　Major: 　　　　　　　(45)______

Write a memo in about 50 words. You are the Personnel Manager of a company, and have been approached by your IT Department to recruit three new members of staff. Write a memo to Miss Kate Bush, the Manager of the IT Department, ·informing her you have received over 100 applications and have selected 10 candidates for interview, ·telling her you will write to the candidates inviting them for interview, and ·asking her to tell you the time and the place of the interview.

Practice 12　　● You work in a company which deals with industrial waste. You have read about a new kind of pump which could save your company thousands of dollars in servicing and maintenance costs.　　● Write a memo of 30—40 words to your Head of Department saying:　　● where you read about the new pump,　　● why you think it could be a good investment,　　● how you might get more information about it.

Practice 7　　● You are the Chief Accountant for an Import-Export Agency. You have seen an advertisement for a short training course about a new financial management program.　　● Write a memo of words to your boss to include:　　● a request to go on the course　　● some details about the course (e. g. date, cost)　　● why you think the course will be useful.　　● Write 40—50 words on a separate sheet.

Practice 4　　● Please write a memo to inform employees of the staff discounts in your company.　　● Saying how much the discounts are　　● Saying how should employees get their discounts　　● Saying where they can get the discounts　　● Write 40-50 words.

Practice 9　　● You are attending a conference in the USA next week and will need secretarial help during the trip as your PA is away on holiday.　　● Write a memo to the Human Resources Manager:　　● requesting a temporary PA for the trip　　● explaining why your PA cannot go with you　　● giving the dates of the trip.　　● Write about 30-40 words on your Answer Sheet.　　MEMO　　TO:______　　From:______　　Date: 11 March 2002　　Subject: Temporary PA

Passage 4　　● Read the memo and the request below.　　● Complete the form on the following page.　　● Write a word, phrase or number in spaces 41-45 on your book.　　Memo　　To: Charles Murphy@yahoo.com　　From: Robert James@sohu.com　　Subject: Books Not Delivered　　Message:　　April 8, 2005　　Charles,　　You were going to send the books on International Trade and Multi-cultural Communication to me by yesterday. They have not arrived. Please get in touch with me ASAP. We need these books for tomorrow afternoon’s meeting.Thanks,Rnbert　　A Request for the Books Ordered　　The person who received the message: 　　　(41)______　　What happened: 　　　　　　　　　　　　　　(42)______　　When were the books due to arrive: 　　　　(43)______　　The name of the book:　　　　　　　　　　　(44)______　　When will the book be used:　　　　　　　　(45)______

Practice 3　　● You are going to inform your subordinates of a meeting on sales promotion.　　● Write a memo to area sales managers saying:　　● When and where the meeting will be held;　　● What materials should they prepare.　　● Write about 30—40 words.

Practice 8　　● You are a Project Team Leader. You have had to cancel your next project meeting because some of the members of your team will be abroad.　　● Write a memo to your project team:　　● informing them of the cancellation and giving the reason；　　● stating a new date and time for the meeting；　　● requesting suggestions for the agenda.　　● Write 40—50 words.

Practice 1　　● You work in the IT Center of a company, which is going to upgrade the software installed on the computers throughout the whole company over the weekend.　　● Write a memo to all staff:　　● informing all staff of the upgrading,　　● telling them when it is to happen,　　● telling them to call the IT Center for help in case of inaccessibility to their computers on Monday morning.　　● Write 30-40 words.　　MEMO　　To: All staff　　From:　　Date: 27 March 2008　　Subject:

Practice 8　　● You have ordered some new office equipment. However, some of this equipment will arrive a week later than planned.　　● Write a memo to all staff:　　● saying which equipment will be delayed　　● explaining when it will arrive　　● apologizing for the delay.　　● Write about 30-40 words on your Answer Sheet.　　Memo　　To:All Staff　　From:SuppliesManager　　Date:1 March2002　　Subject:New Equipment

Write a memo in about 50 words. You are a department manager. A new copying machine has been installed in your department. Write a memo to tell your staff members to be careful in using the newly-installed photocopier. Your instructions should include the following particulars: ·Ask them not to use it for too long at a time. ·Ask them to switch off the machine after use. ·Encourage them to offer suggestions for the care of the machine.

Practice 10　　● You are the general manger of a company, write a memo to your sales manager.　　● Ask him to attend a meeting to discuss affairs about the promotion expense of your company.　　● Mentioning the time of the meeting.　　● Asking him to bring materials needed.　　● Write 30—40 words on your answer sheet.

Write a memo in about 50 words. You are Human Resources Manager. Your company is going to provide the staff with training in E-Commerce. There will be two course levels: intermediate level and advanced level. The training course will be given on Saturdays for five weeks. Write a memo to department managers: ·Informing them of the coming training course; ·Asking them to encourage the staff to participate; ·Asking them to help obtain the names of the interested staff.