问答题Passage 5　　● Read the memo and the email below.　　● Complete the form at the bottom of the page.　　● Write a word or phrase (in CAPITAL LETTERS) or a number on lines 41-45 on your Answer Sheet.　　AFT CLEANING SERVICES LTD　　To: Liz Smith, Supervisor　　From:

Passage 7　　● Read the emails below.　　● Complete the table on the opposite page.　　● Write a word or phrase (in CAPITAL LETTERS) or a number on lines 41-45 on your Answer Sheet.Hi, Colleen,　　There are a few changes in the original plan for Ms. Garcia’s visit on Wednesday 20 October. The flight is due at 11: 00 and it’s about 45-minute drive to our company. At 12:30, the lunch will be at the Swan Hotel instead of the White Hart. At 16: 00, Tom McAllister will show the video about our new product. Carol Snape will be absent. As John Sallis has to leave early, Sue Smith will take Ms. Garcia to the airport.　　Could you please inform Ms. Garcia of the changes?ThanksHenrikHi, Henrik,　　I’ll send Ms. Garcia a new journey plan at once.Best regards,Colleen

The extract below comes from an article which appeared in a magazine called Society Today. You read the extract and have strong feelings about its contents, and decide to write an article, in which you respond to the points made and express your own views.　　You should write the article in no fewer than 120 words. Now write your letter on the answer sheet.

Passage 7Questions 34—45　　● Read the text below about how to order products.　　● In most of the lines 41—52 there is one extra word. It is either grammatically incorrect or does not fit in with the meaning of the text. Some lines, however, are correct.　　●If a line is correct, write CORRECT on your Answer Sheet.　　●There is an extra word in the line, write the extra word on your Answer sheet.　　Special Products Co. —How to Order　　0. Our specialty is our convenient catalogue system. Instead of　　00. spending time going to a shop, you simply order it direct from us.　　34. Ordering is easy and delivery fast. Once received, your order will　　35. normally be dispatched within 72 hours. We will inform to you　　36. immediately should any items be out of stock. If you are not happy　　37. with your purchases please return them to us within the l5 days in their　　38. original packaging and we will return you for in full. Quality is our main　　39. criterion. Each item is under unconditionally guaranteed for 6 months.　　40. You will receive a receipt and with your order which is your guarantee.　　41. In the unlikely event of damage to an item during delivery, should please　　42. contact with us immediately on 0197 3101772 and we will arrange for　　43. its return or replacement.　　44. All prices and promotional　　45. offers are valid until 30th September.

Passage 4　　● Read the memo and the request below.　　● Complete the form on the following page.　　● Write a word, phrase or number in spaces 41-45 on your book.　　Memo　　To: Charles Murphy@yahoo.com　　From: Robert James@sohu.com　　Subject: Books Not Delivered　　Message:　　April 8, 2005　　Charles,　　You were going to send the books on International Trade and Multi-cultural Communication to me by yesterday. They have not arrived. Please get in touch with me ASAP. We need these books for tomorrow afternoon’s meeting.Thanks,Rnbert　　A Request for the Books Ordered　　The person who received the message: 　　　(41)______　　What happened: 　　　　　　　　　　　　　　(42)______　　When were the books due to arrive: 　　　　(43)______　　The name of the book:　　　　　　　　　　　(44)______　　When will the book be used:　　　　　　　　(45)______

Practice 11　　● You are the Manager of a small printing company. A new employee, Mark McCabe, is joining your company on 10th May.　　● Write a short memo to your office administrator.　　● Saying who is starting work and when;　　● Telling him what Mark McCabe’s desk should be put;　　● Suggesting where Mark McCabe’s job will be.　　● Write 30—40 words on your answer sheet.

Passage 3　　● Read the memo and the advertisement below.　　● Complete the form on the following page.　　● Write a word, phrase or number in Spaces 41-45 on your book.　　Memo　　To: Taylor Smith, Service Manager　　From: Dianna Manson, President　　Subject: REQUEST FOR CREDIT IN ACCOUNT　　Taylor,　　I noticed that there is a complaint letter from Mrs. Lily, please reply her in two days. This will help avoid any future misunderstandings with our customers.　　Dianna　　Lily ButtnerP.O.BOX 519　　St.Louis, GA 6789　　July 10, 2000　　Jin Di Education Press212 SE 56th St.　　Buffalo, NY3170Dear Sir or Madam,　　I am Lily, a common reader. I’m writing to complain about the poor quality of books published by you. For one thing I found quite a few printing and bookbinding mistakes in your books. For another, some pages are even missing. Because books are closely related to our education, I wish this will not happen again though you are not generally careless. Besides, I plan to finish my research paper, I wish my account to be issued a credit instead of you replacing the faulty merchandise. Please find enclosed the copies of your invoice, #7723, in the amount of $46 and my invoice for shipping charges of $2.10. Thank you for your time and consideration.Sincerely yours,Lily Buttner　　A Complaint Letter　　Time of the complaint: 　　　　　　　　　　　　　　　　　　　　(41)______　　What for: 　　　　　　　　　　　　　　　　　　　　　　　　　　 (42)______　　The number of mistakes in the book the customer mentioned:　　 (43)______　　Who is responsible for the mistakes? 　　　　　　　　　　　　　(44)______　　How much does the customer ask for credit in account?　　　　　(45)______

Passage 8　　● Read the email and brochure below.　　● Complete the booking form on the opposite page.　　● Write a word or phrase (in CAPITAL LETTERS) or a number on lines 41-45 on your Answer Sheet.Hi Tracy,　　Could you please fill in the form to book a 2-day team-building event with Wildevent Company for eight of our sales staff? The following is the brochure. I suggest the weekend of 24/25 November. We just need four double rooms and a small meeting room. Could you ask for a coach to collect us?Thanks.Alan　　Event Check List:　　Location　　Day Event or Overnight with Accommodation.　　Accommodation no. of delegates (Rooms-shared or single rooms, leisure facilities).　　Dinner Requirements—private, themed or entertainment.　　Conference room size and seating Special Needs-meeting room equipment, sound systems, grounds for events.　　Transportation—parking, coaches for collection and return of delegates.　　Delegate Type—24hr or day delegate.　　Tel: 01787 269 819　　Booking Form

You are required to write an email of no fewer than 80 words to your manager, according to the following information given in Chinese. You should include all the points listed in the following table. Now write the message on the Answer Sheet.

Practice 8　　● You have ordered some new office equipment. However, some of this equipment will arrive a week later than planned.　　● Write a memo to all staff:　　● saying which equipment will be delayed　　● explaining when it will arrive　　● apologizing for the delay.　　● Write about 30-40 words on your Answer Sheet.　　Memo　　To:All Staff　　From:SuppliesManager　　Date:1 March2002　　Subject:New Equipment

Passage 1　　● Read the memo and application letter below　　● Complete the form on the following page.　　● Write a word, phrase or number in spaces 41-45 on your book.　　Memo　　To: Lucy　　From: David　　Date: June 5, 20071　　Message:　　I received this letter three days ago and thought the applicant might be suitable for the position we had advertised. Please fill in the Candidate Information Form and pass it on to the Personnel Manager.　　4909 Gen.Bradley NE　　Albuquerque, NM87111　　June 2, 2007Dear Sir,　　I am writing to apply for the position of programming advertised in yesterday’s daily news.　　I believe I am just the right person for the post you advertised. As a college senior, I will graduate from Bruners University at the end of May with a degree in computer programming and business communication. I feel that my education and summer activities, developing skill programs for the ABC company will qualify me in the future for a position in computer.　　I look forward to receiving a reply from you soon.Yours sincerely,Jenny Moses　　Candidate Information Form　　First Name:　　　　 　(41)______　　Surname: 　　　　　　(42)______　　Date: 　　　　　　　　(43)______　　Post Code: 　　　　　(44)______　　Major: 　　　　　　　(45)______

Passage 3Questions 34-45　　● Read the text below about training.　　● In most of the lines 34-45, there is one extra word. It is either grammatically incorrect or does not fit in with the meaning of the text. Some lines, however, are correct.　　● If a line is correct, write CORRECT on your Answer Sheet.　　● If there is an extra word in the line, write the extra word in CAPITAL LETTERS on your Answer Sheet.　　● The exercise begins with two examples, (0) and (00)　　The cost of not training　　0. Training is not a cost. It’s an investment. It really doesn’t matter that what we pay.　　00. for an investment. What is relevant is what we get in return. One of the easiest　　34. ways is to put an organisation’s future at risk would be to view training primarily as a　　35. cost, and therefore provide with substandard training that operates only as a　　36. temporary solution. Many companies attempt to quantify the results of training. For　　37. example, a person paid $50,000 a year who wastes just one hour a day costs the　　38. organisation between $6,250 per year. So if the organisation sends 25 people for　　39. training and they all receive the same benefit, this would equal from $156,250　　40. savings per year. A few years ago, training, apart from showing employees　　41. what the basics of doing the job, was an optional extra for most organisations.　　42. Today this is no longer the case. If we continue doing what we do in the same way,　　43. most of us and our organisations will become obsolete within the five years. This is　　44. because of our competitors are helping their staff to become more effective through　　45. training. They understand that if the real price of not training is the company falling behind as a result.

Passage 6　　● Read the memo and advertisement below.　　● Complete the form at the bottom of the page.　　● Write a word or phrase (in CAPITAL LETTERS) or a number on lines 41-45 on your Answer Sheet.　　Northern Software　　24 Queens Road, Chapeltown　　To: Jean Palmer, Purchasing　　From: Tom Milton, Accounts　　Date: 1 March 2002　　Subject: Envelopes　　We’ve run out of the envelopes we use for mailing invoices­—the white ones with windows. I need some more tomorrow—I don’t want to delay sending the customer bills this month, so please order the envelopes today, and have them delivered as soon as possible. I’ve got about 200 invoices to post.　　HAYES OFFICE SUPPLIES　　Reductions on some product lines　　Brown or white envelopes (supplied in quantities of 100,500 or 1000)　　—15% off catalogue price　　Product code: EV300 (plain) or EV311 (with window)　　Three delivery services available:　　one week (free)　　four days (minimum charge ￡2)　　next day (minimum charge ￡5)　　101 Leeds Road, Chapeltown　　Tel: 2759087 Fax: 2759088　　ORDER FORM　　Company name:　　　　　　　　　　　　　　(41)______　　Delivery address:　　　　　　　　　　　　(42)______Chapeltown　　Product code:　　　　　　　　　　　　　　(43)______　　Colour:　　　　　　　　　　　　　　　　　(44)______　　Quantity:　　　　　　　　　　　　　　　　500　　Delivery service required:　　　　　　　 (45)______　　Company:　　　　　　　　　　　 　　　　　(41)______　　Name of person to contact:　 　　　　　　(42)______　　Address of property to be cleaned:　　　 (43)______　　Starting date:　　　　　　　　　　 　　　(44)______　　How client first heard about us:　　　 　(45)______　　Journey Plan　　DATE:　　 　　　　　　　　　　　　　　　　 (41)______　　11: 45　　　　arrival at 　　　　　　　　　(42)______　　12:30　　 　　lunch at 　　　　　　　　　　(43)______　　14: 00　　　　Meeting in boardroom　　15: 30　 　　Coffee break　　16: 00　 　　Product presentation (made by (44)______)　　18:00　　 　　(45)______to accompany Ms. Garcia to the airport　　Name of Company:　　　　　　　　　　SCB COMPANY　　Delegate Type:　　　　　　　　　　　 　　　(41)______　　Number of Participants:　　　　　　　　　　(42)______　　Accommodation :　　　　　　　　　　　　　　(43)______　　Conference Room Size:　　　　　　　　　　　(44)______　　Transportation :　　　　　　　　　　　　　　(45)______

Passage 5　　● Read the memo and the email below.　　● Complete the form at the bottom of the page.　　● Write a word or phrase (in CAPITAL LETTERS) or a number on lines 41-45 on your Answer Sheet.　　AFT CLEANING SERVICES LTD　　To: Liz Smith, Supervisor　　From: Peter Broadbent, Manager　　I got this email yesterday from Collins Ltd in Mill Lane. Could you fill in a new client form for them? Our new radio advertisement seems to have worked, as this is the fifth person who has contacted us!　　From　 Paul Tomkins [p.tomkins@collins.co.uk]　　To　　 Peter Broadbent [p.broadbent@aftclean.com]　　Sent　 15 January 200216:46　　Subject　Our telephone call on 14 January　　I can confirm that we would like to employ AFT to clean our new branch at 7 Dawson Street. I’m not sure how many cleaners or what hours we will need. Please ring Sue Potts, my secretary, to arrange terms. This contract is to begin from 25 January.　　NEW CLIENT DETAILS

Practice 9　　● You are attending a conference in the USA next week and will need secretarial help during the trip as your PA is away on holiday.　　● Write a memo to the Human Resources Manager:　　● requesting a temporary PA for the trip　　● explaining why your PA cannot go with you　　● giving the dates of the trip.　　● Write about 30-40 words on your Answer Sheet.　　MEMO　　TO:______　　From:______　　Date: 11 March 2002　　Subject: Temporary PA

Passage 2　　● Read the memo and the anniversary activities below.　　● Complete the form on the following page.　　● Write a word, phrase or number in spaces 41-45 on your book.　　Citroen Ltd.　　N0.45 Ten Mile Road ES, Chaoyang District, Beijing, 100028　　Memo　　To: P.K.Kirkman　　From: Richard Patterson　　Date: 0ctober 9, 1998　　Message:　　Kirkman,　　Please send this announcement to BTV-2.I think it will help our business. Thank you.　　Citroen Ltd.　　N0.45 Ten Mile Road ES, Chaoyang District, Beijing, 100028　　Dear Sir or Madam,　　Citroen Ltd. will be turning 79 years old on October 23, making us the oldest car dealership in Beijing. We will be staging a 2-day celebration.　　On October 23, we will kick off anniversary with displaying of antique autos and carnival rides for the customers. On October 24, we will have a picnic open to the public. We think that our anniversary event would make a fine spot on your “Special Focus” segment on the l2 o'clock news.　　I have enclosed a flyer describing the complete festivities. Thank you for helping us celebrate our anniversary.Sincerely yours,Richard PattersonPresidentMAE: fswContact: Tel: (010)65768835Fax: 2013785649　　Celebration Activities　　The media mentioned: 　　　　　　　　 　(41)______　　Company: 　　　　　　　　　　　　　　 　(42)______　　How old is the company? 　　　　　　　　(43)______　　When will the news be broadcasted?　　　(44)______　　Activities on Oct.23: 　　　　　　　　　(45)______

Directions：You have made an email appointment with your foreign language teacher, Peter Brown, but failed to keep it. Write a letter to your teacher to　　1) apologize for your failure to keep the appointment,　　2) explain your reason,　　3) express your wish to make another appointment.　　You should write at least 80 words on ANSWER SHEET.　　Do notsign your name at the end of the letter. Use “Li Ming” instead.　　Do not write the address.

Passage 4Questions 34 - 45　　● Read the article below about stock exchange.　　● In most of the lines 34 - 45 there is one extra word. It is either grammatically incorrect or does not fit in with the sense of the text. Some lines, however, are correct.　　● If a line is correct, write CORRECT on your Answer Sheet.　　● If there is an extra word in the line, write the extra word in CAPITAL LETTERS on your Answer Sheet.　　● The exercise begins with two examples, (0) and (00)　　0. The London Stock Exchange has always been famous as a place for men only, and women　　00. used to be strictly forbidden to enter in. But the world is changing day by day, and even the　　34. Stock Exchange, which seemed to be a man’s castle, is being gradually opening its doors to the　　35. other sex. On 16th November 1971, a great decision was taken out. The Stock Exchange　　36. Council (the body of men that administers the Stock Exchange) decided that women be　　37. allowed to the new trading floor when it opened in 1973. But the “castle” had not been very　　38. completely conquered. The first girls to work in “The House” were not brokers or jobbers.　　39. They were neither allowed to be become partners in stocking firms, nor to be authorized dealers　　40. in stocks and shares. They were simply junior clerks and telephone operators. Women all　　41. have been trying to get into the Stock Exchange for many years. Several votes have been　　42. taken in “The House” to see whether the members would be willing to allow many women　　43. to become members, but the answer has always been “No”. There have been three refusals of　　44. this kind since 1967. Now women are admitted, although they in a very junior capacity.　　45. Actually, it is the only a matter of time, it will sure take place sooner or later.

Task Ⅱ（20 marks）　　Write about the following topic.　　The pace of life nowadays is much faster than it was in the past and there is plenty of evidence to show that this causes people a lot of stress.　　What are some ways of alleviating stress?　　Give reasons for your answer and include any relevant examples from your own knowledge or experience.　　Write your article in about 160 words in an appropriate style on the answer sheet.

Practice 1　　● You are the manager of a small factory and you have received this email from Ms. Spinks, Director of Sales at Twining Electricals.　　●Write a reply email　　● apologizing for the delay　　● explaining why the delivery was held up and why she has not been able to contact you　　● explaining how she will get the order in time　　● offering a small compensation for the delay　　●Write 60-80 words.　　●Write on your Answer Sheet.

Task I (10 marks)　　You have made an email appointment with your foreign language teacher, Peter Brown, but failed to keep it. Write an email to your teacher to　　● apologize for your failure to keep the appointment,　　● explain your reason,　　● express your wish to make another appointment.　　Write an email between 100 and 120 words in an appropriate style on the Answer Sheet. Do not write your name or address.

Practice 2　　● You work in a company which deals with industrial waste. You have read about a new kind of pump which could save your company thousands of dollars in service and maintenance costs.　　● Write a memo to your Head of Department saying:　　● where you read about the new pump　　● why you think it could be a good investment　　● how you might get more information about it.　　● Write 40—50 words on a separate sheet.

Practice 10　　● You are the general manger of a company, write a memo to your sales manager.　　● Ask him to attend a meeting to discuss affairs about the promotion expense of your company.　　● Mentioning the time of the meeting.　　● Asking him to bring materials needed.　　● Write 30—40 words on your answer sheet.

Directions: You have read an ad on the board in which an American student is looking for a Chinese student as a language partner. Write an email to him to apply for the post. You should write about 100 words. Do not sign your own name at the end of the letter. Use “Li Ming” instead. Now write the letter on the Answer Sheet.