A technician has fixed a reported issue with a heavily used software program and users have verified that the program is working correctly. Which of the following should the technician do NEXT？（）A、Document the process and update the baseline.B、Test the th

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A user states that their work PC has become infected with a virus. Which of the following shouldthe technician do FIRST?（）

• A、Perform an antivirus program scan
• B、Boot the machine into Safe Mode
• C、Remove the machine from the network
• D、Check for system security patches

第3题：

A technician works for a company that has recently been affected by a virus. The virus entered the network by using port 6000. Port 6000 is used by an application located on a server. The technician has been asked to block this port on all servers and computers except for the one server which uses this port. Which of the following should the technician do？（）

• A、Update the antivirus application
• B、Install critical update security patches
• C、Adjust the software firewall settings
• D、Replace the current antivirus program

第4题：

Which narrative regarding loading software is incorrect?（）

• A、The approved Loading Program could substituted the approved Loading Manual and/or Trim and Stability Booklet
• B、A Loading Program is required to have General Approval by classification Society prior to being considered for use on a specific ship
• C、Following a satisfactory installation test on board the ship the Surveyor will issue a Program Installation Test
• D、A Loading Program may be provided as a classification requirement or as an Owner’s option

第5题：

A network technician is troubleshooting a network issue that has just been reported. Which of thefollowing troubleshooting steps should the technician take FIRST to help resolve this issue?（）

• A、Record the solution in the appropriate logs for future use.
• B、Ask the user who reported the issue what past documentation they have.
• C、Ask the user who reported the issue to explain the symptoms in detail.
• D、Record what steps should be taken to resolve the issue.

第6题：

A manufacturer has instructed a technician to update the software that resides on the flash ROMchip of an integral system add-in component. Which of the following types of software needs to be updated?（）

• A、System BIOS
• B、Firmware
• C、OS Patch
• D、Driver

第7题：

A server administrator implements a solution that should fix an issue. Which of the following should the administrator do NEXT in the troubleshooting process？（）

• A、Notify users impacted by the problem
• B、Verify full system functionality
• C、Document the actions and outcomes
• D、Identify the scope of the problem

第8题：

A user states that a networked printer is not working today, but yesterday the printer worked fine. The technician checks the user’s print queue and sees several jobs in the queue. The queue is flushed, restarted, and the user is still having the same issue. Which of the following should be verified NEXT on the printer? （）

• A、That the WEP key is disabled
• B、That the fuser is not faulty
• C、That the IP is static
• D、That the buffer is not overloaded

第9题：

A coworker has reported that someone has engaged in prohibited activity. The supervisor hasasked the technician to quarantine the PC until police arrive. Which of the following should the technician do?（）

• A、Allow the user to continue working
• B、Check for viruses
• C、Re-image the hard drive
• D、Document time/date for later reference
• E、Prevent users from accessing the PC
• F、Turn off PC

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A support technician wants to help a user, in a different city, navigate a new software program. Which of the following will allow the user and technician to view and control the Windows XP PC desktop simultaneously?（）

• A、Terminal Services
• B、Remote Assistance
• C、Routing and Remote Access Service
• D、Remote Desktop

第14题：

A technician needs to ping a client’s machine that the technician is working on, to ensure that thenetwork card is functioning correctly. Which of the following IP addresses should be used?（）

• A、10.76.0.1
• B、127.0.0.1
• C、192.168.0.1
• D、255.255.255.0

第15题：

The network technician is troubleshooting a network issue by implementing a new security device.After installing and configuring the device, which of the following steps should the technician takeNEXT?（）

• A、Verity full system functionality
• B、Identify the main problem and question the user
• C、Document their findings, actions, and outcomes
• D、Escalate the issue to upper management

第16题：

A technician finished installing antivirus software. Which of the following should the technician perform NEXT?（）

• A、Run a full scan on the local disk.
• B、Remove infected files.
• C、Update antivirus signatures.
• D、Quarantine infected files

第17题：

A customer reports that the laser printer produces poor quality printouts. Having arrived onsite, the technician has a discussion with the customer and reviews some examples of their print jobs. Which of the following should the technician do NEXT? （）

• A、Clean the toner cartridge.
• B、Change the paper.
• C、Replace the fuser.
• D、Print a test page.

第18题：

A technician is troubleshooting a lack of Internet connectivity affecting their entire office. The technician suspects the issue is with their Internet Service Provider failing to provide service.Which of the following command line tools should the technician use to BEST test this theory？（）

• A、tracert
• B、ipconfig
• C、netstat
• D、nslookup

第19题：

A laser printer has a vertically repetitive print defect. Before attempting to repair the printer，a technician should determine：（）

• A、the distance between the spots.
• B、which paper tray was used to print the document.
• C、which driver was used to print the document.
• D、which application was used to print the document.

第20题：

A technician receives an urgent call that the switch in accounting is down. Which of the followingshould the technician do FIRST to troubleshoot this issue?（）

• A、Identity symptoms and problems
• B、Document the process and solutions
• C、Establish the most probable cause
• D、Escalate if necessary.

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