A technician is booting up a computer but the computer never moves beyond POST. The floppydisk drive light stays lit continuously during the boot process. Which of the following is the MOST likely cause?（）A、The hard drive is not formatted.B、The BIOS is co

第1题：

Which of the following keys are used to access advanced Windows start up options while a computer is booting？（）

• A、F8
• B、F6
• C、F5
• D、F2

第2题：

A technician has installed an additional NIC on a server. Which of the following can now be set up？（）

• A、Teaming
• B、VLANs
• C、Port forwarding
• D、Full duplex

第3题：

After booting up a new computer， a technician observes that the USB ports are not working with any USB devices. Which of the following should be done FIRST？（）

• A、Check the computer to verify that the jumper settings for USB are correct.
• B、Connect the USB devices to a different computer to test the devices.
• C、Buy new USB wires and test USB functionality.
• D、Check the BIOS to verify that USB functionality is enabled.

第4题：

Which of the following commands should Jill, a technician, use to test a computer’s NIC forfunctionality?（）

• A、ping net
• B、ping ipconfig
• C、ping localhost
• D、ping microsoft.com

第5题：

A technician is setting up a new inkjet printer and notices that the images appear hazy. Which of the following should the technician perform FIRST to resolve the issue?（）

• A、Refill the cartridges
• B、Replace the toner
• C、Replace the network cable
• D、Calibrate the inkjet printer

第6题：

If a technician is traveling outside of the US, which of the following should be checked before setting up a workstation? （）

• A、Local file format
• B、Wattage setting
• C、Local power codes
• D、Voltage setting

第7题：

You work as the enterprise exchange administrator at Company.com.The Company.com network consists of a single Active Directory domain named Company.com.Company.com has an Exchange Server 2010 organization.Company.com contains an edge transport server named - sr10 that is configured as an open smtp relay.one of the Company.com managers complained that he cannot get any e-mail from a customer the stanford.com domain name.you have received instructions from the cio to make sure that -sr10 can receive the e-mails from stanford.com. What should you do？（）

• A、The best option to set up an address rewrite entry.
• B、The best option to set up an IP Allow List entry.
• C、The best option to set up the properties of the sender filtering feature.
• D、The best option to set up the properties of the Sender ID feature.

第8题：

You work as the enterprise exchange administrator at Company.com.The Company.com network consists of a single Active Directory domain named Company.com.Company.com has an Exchange Server 2010 organization.A new Company.com security policy prohibits the employees to send certain words between them.What should you do？（）

• A、The best option is to create an Outlook Protection Rule to comply with the Company.com security policy.
• B、The best option is to set up a content filtering feature to comply with the Company.com security policy.
• C、The best option is to create a transport rule to comply with the Company.com security policy.
• D、The best option is to set up a sender reputation feature to comply with the Company.com security policy.

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第13题：

A technician turns on a PC and before the computer boots up, the technician is prompted for apassword. The technician does not know the password. Which of the following can the techniciando to allow access to the PC?（） (Select TWO).

• A、Set the clear password jumper on the motherboard
• B、Enter the BIOS setup and select the clear password setting
• C、Remove the power cord from the power supply and then plug it back in
• D、Power cycle the PC
• E、Remove the CMOS battery for 15 minutes

第14题：

A technician receives a work order requesting the installation of an NLX motherboard into a micro ATX case. Which of the following should the technician recognize？（）

• A、A standard ATX power supply will not be able to connect to the NLX adapter.
• B、The system will not start up.
• C、The case is too small for the motherboard.
• D、The motherboard was not meant for this style of case.

第15题：

A technician is troubleshooting a user’s problem; important Windows services are not starting. In which of the following locations should the technician check to investigate when these services started or stopped?（）

• A、Com+.log
• B、System Log
• C、Security Log
• D、Application Log

第16题：

A customer calls in, talking constantly without allowing time for the technician to answer or ask questions. The technician decides to place the customer on hold to work on another issue and misses what the customer’s problem was. When the customer is finished explaining the issue, the technician asks the customer to summarize the problem again, which angers the customer. How could the technician have better handled the situation to avoid such a confrontation?（）

• A、The technician should have asked the customer to slow down and allow for a response to a few of the matters brought up in discussion.
• B、The technician should have allowed the customer to finish completely, and then return to the customer’s first point to build a structured discussion.
• C、The technician should have transferred the call to a supervisor, as the supervisor is better trained to handle such customers.
• D、The technician should have only asked closed-ended questions so the customer could not elaborate on the issues and the technician could troubleshoot the issue.

第17题：

A technician is dispatched to a malware infected system. Upon arrival, the technician notices themalware’s pop-up on the screen. Which of the following boot methods would the technician utilize?（）

• A、Reboot in Safe Mode
• B、Reboot in Recovery Console
• C、Reboot in Last Known Good Configuration
• D、Reboot in System Debug Mode

第18题：

Which of the following will allow a technician to extend a partition?（）

• A、Set the drive up as basic
• B、Format the drive to FAT32
• C、Install a second hard drive
• D、Set the drive as dynamic

第19题：

You work as the enterprise exchange administrator at Company.com.The Company.com network consists of a single Active Directory domain named Company.com.Company.com has an Exchange Server 2010 organization.the Company.com contains an exchange server 2010 server named -ex11 that has imap4 installed.You have received instructions from the cio to make sure that the employees at Company.com can send e-mail with the use of smtp； however you are not allowed to do any changes to the default connectors.What should you do？（）

• A、You should consider setting the IMAP4 clients up to use TCP port 25 to send e-mail.
• B、You should consider setting up a new Send connector and set up it to use TCP port 110 to send e-mail.
• C、You should consider setting the IMAP4 clients up to use TCP port 587 to send e-mail.
• D、You should consider setting up a new Send connector and set up it to use TCP port 143 to send e-mail.

第20题：

You work as the enterprise exchange administrator at Company.com.The Company.com network consists of a single Active Directory domain named Company.com.Company.com has an Exchange Server 2010 organization.The Company.com employees use Outlook Web App to have access to their e-mail.A new Company.com policy prohibits the employees from downloading ZIP files from Outlook Web App.The CIO wants the employees to use Microsoft Office Outlook to download ZIP files.What should you do？（）

• A、The best option is to set up an Outlook Web App Mailbox policy.
• B、The best option is to set up the Content Filter agent.
• C、The best option is to set up a managed folder mailbox policy.
• D、The best option is to set up the Attachment Filter agent.

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