A customer’s laptop display panel assembly had just been replaced. The customer notices that the wireless network adapter is enabled but detecting a weak signal. Which of the following is the MOST likely cause?（）A、The wireless card needs to be replaced.B、

第1题：

After a technician replaces a laptop display, the technician now notices that the wireless no longer works. Which of the following would be the MOST likely cause？（）

• A、The wireless switch was damaged during the display installation.
• B、The network card has failed.
• C、The new display is interfering with the wireless signal.
• D、The antenna connector was not reconnected.

第2题：

A technician installs a new video card in a desktop with onboard video. The technician boots the unit but sees no display. The monitor power light is on and the OS seems to be loading. Which ofthe following is the MOST likely cause?（）

• A、The display is defective.
• B、The video card needs to be flashed.
• C、The internal adapter has not been disabled.
• D、The new video card is defective.

第3题：

A user states that the LCD display on their laptop has intermittent lines on the screen. The technician notices that when the display panel is moved, the line appears and then disappears. Which of the following is the MOST likely cause?（）

• A、The hinge on the display panel is damaged.
• B、The display cable is loose or damaged.
• C、The display panel is defective.
• D、The video controller on the system board is defective.

第4题：

A customer, Bob, needs to be able to access the Internet while traveling. Which of the following could Jill, a technician, recommend to Bob?（）

• A、Cellular service with an adapter for Bob’s laptop.
• B、USB adapter with 802.11n capabilities for maximum speeds.
• C、A Bluetooth card to attach to multiple networks.
• D、Enable Wi-Fi so Bob can connect to any open network.

第5题：

A laser printer keeps displaying, ‘Paper Jam – Front Door’. It does not matter which tray or paper type the printer is using. Which of the following is the MOST likely reason why the printer is having this issue?（）

• A、The printer fuser assembly needs to be replaced.
• B、The pickup rollers no longer have pickup grip.
• C、Something is stuck inside of the pickup assembly.
• D、The printer needs to have the toner cartridge replaced.

第6题：

After swapping an internal wireless card on a laptop with an identical model, the technician notices that the wireless does not work. Which of the following would be the MOST likely cause?（）

• A、Antennae is not connected
• B、Wireless card is defective
• C、Drivers needs to be updated
• D、OS needs to be updated

第7题：

A technician is going to install a gigabit Ethernet adapter into a laptop for a customer. Which of the following technologies is MOST likely being used in this installation?（）

• A、Express card 54
• B、USB 2.0
• C、PCIe
• D、Port replicator

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第13题：

A user replaces a laptop’s wireless PCMCIA card with a different vendor’s card. All of the new card configuration steps have been followed. The OS sees all known wireless networks but cannot connect to the user’s network. Which of the following is the MOST likely reason for this behavior?（）

• A、DMZ is enabled.
• B、MAC filtering is enabled.
• C、WEP is being used.
• D、SSID broadcast is disabled.

第14题：

A customer reports to Karen, a technician, that he is experiencing problems with the display after his computer is fully booted but reports seeing the BIOS splash screen during boot. Which of the following would MOST likely be the cause?（）

• A、The video cable is incorrectly attached.
• B、A corrupted or incorrect video driver is installed.
• C、An incorrect video card is installed in the computer.
• D、The video card is defective and needs to be replaced.

第15题：

A customer, Jill, has a dim image on her internal LCD panel, but when connecting to an external display, the image is fine. Which of the following is MOST likely the cause?（）

• A、Inverter
• B、LCD cable
• C、LCD panel
• D、System I/O

第16题：

Users are unable to stay connected to the company's wireless network. Several times throughout the day the users' signals are dropped and they are forced to reconnect to the network. A technician determines the network cabling that supplies the WAP has been run inside with several power lines. Which of the following is the MOST likely cause of the network issue?（）

• A、Ashort
• B、Open pairs
• C、ESD
• D、EMI

第17题：

Which of the following is the MOST likely cause of a low wireless signal after an internal wireless adapter on a laptop was replaced?（）

• A、The wireless card must be calibrated to the laptop.
• B、The correct preshared encryption key must be installed to boost the signal.
• C、The MAC address of the new wireless card will have to be added to the WAP to get the full signal.
• D、The antenna wires for the wireless card were not attached.

第18题：

A user needs a laptop keyboard replaced because the space bar is not working. Mike, a technician, replaces the keyboard, and notices that a diagonal set of keys will not respond. Which of the following is the MOST likely cause?（）

• A、StickyKeys is enabled and needs to be disabled.
• B、The new keyboard is defective and needs to be replaced.
• C、The system board is defective.
• D、The keyboard ribbon is not seated properly.

第19题：

A service technician suspects the fuser assembly needs to be replaced. Which of the following is MOST likely the type of printer being repaired? （）

• A、Inkjet
• B、Laser
• C、Impact
• D、Thermal

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