A virus has been removed from the user’s machine, but the user still cannot access the Internet.Which of the following should the technician check NEXT?（）A、Disable port forwarding on the router.B、Reboot to Safe Mode and see if the Internet is accessible.C

第1题：

A user requests access to a new file share.The administrator adds the user to the group with the appropriate access.The user is still unable to access the share.Which of the following actions should the administrator do to resolve the permissions issue？（）

• A、Request the user to logoff and log back on.
• B、Add the user as an administrator on their local machine.
• C、Add the user as an administrator on the server.
• D、Run an ipconfig /renew on the user’s machine.

第2题：

A user reports that a network printer will not print, however, other users are not experiencing any problems. The user has rebooted their computer twice and it is still not printing. Which of the following should the technician check?（）

• A、Run the printer configuration wizard on the desktop.
• B、Check to see if the network printer is turned on.
• C、Verify that the printer is connected to the network.
• D、Check the local print queue for a failed print job.

第3题：

A technician supports users in a client/server environment. A user suddenly cannot access any network resources. The user tried to logon to a known working computer but was unsuccessful.Which of the following should the technician check FIRST？（）

• A、Check if the user account is locked
• B、Check group policy
• C、Check the drive for fragmentation
• D、Check NTFS permissions

第4题：

A technician works for a company that has recently been affected by a virus. The virus entered the network by using port 6000. Port 6000 is used by an application located on a server. The technician has been asked to block this port on all servers and computers except for the one server which uses this port. Which of the following should the technician do？（）

• A、Update the antivirus application
• B、Install critical update security patches
• C、Adjust the software firewall settings
• D、Replace the current antivirus program

第5题：

A user on a network cannot access any network resources. The link light on the computer showsthat a connection is present. Which of the following is the MOST likely cause of the problem?（）

• A、The wrong cable type has been used.
• B、. IDS has shut down the computer's switch port.
• C、The port on the switch is configured incorrectly
• D、Spanning tree protocol was implemented.

第6题：

A technician needs to use Remote Assistance with a user. The user is asked to use an email application to send the technician an invitation to remotely access the user’s computer. The email application has not been configured in the user’s computer.  Which of the following would be another way for the user to send the Remote Assistance invitation？ （）

• A、Configuring the Windows Firewall exceptions.
• B、Using Windows Messenger.
• C、Configuring My Network Places.
• D、Using Internet Explorer.

第7题：

A technician needs to ensure that a specific application on a single home user's computer receives Internet traffic reliably. The home network provides access to three other users and the application relies on a specific protocol. Which of the following should the technician use?（）

• A、DHCP
• B、PAT
• C、Proxy
• D、IPX

第8题：

A user states that a networked printer is not working today, but yesterday the printer worked fine. The technician checks the user’s print queue and sees several jobs in the queue. The queue is flushed, restarted, and the user is still having the same issue. Which of the following should be verified NEXT on the printer? （）

• A、That the WEP key is disabled
• B、That the fuser is not faulty
• C、That the IP is static
• D、That the buffer is not overloaded

第9题：

The user cannot access some Internet websites, but can connect to resources inside the local network. The technician successfully uses the ping command to test the user’s connectivity. Which of the following commands can the technician run NEXT to troubleshoot the issue?（）

• A、net /?
• B、ipconfig /flushdns
• C、netstat -r
• D、nbtstat -R

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第13题：

A technician is able to connect to the Internet but cannot connect to a remote machine through Remote Desktop in Windows XP. Each time the technician attempts to connect to a remote location, the software times out. Which of the following is the MOST likely problem?（）

• A、The Java applet is disabled in the web browser.
• B、Deny all has not been configured in the firewall.
• C、Wireless network drivers are corrupt.
• D、Port forwarding settings are not correct

第14题：

A user would like to ensure that only their family and their laptops can access a newly installed wireless router. Which of the following BEST accomplishes this?（）

• A、MAC filtering
• B、Disable DHCP
• C、Static IP addresses
• D、Port forwarding

第15题：

A user is unable to access the company website on a laptop. A network technician verifies that theuser can access other Internet pages. According to network troubleshooting methodology, which of the following steps should be taken NEXT?（）

• A、Remotely connect to the user's laptop and review the network configuration settings
• B、Ping the web server from inside the network to ensure it is still up and running.
• C、Check to make sure the company's website is accessible from the Internet.
• D、Ensure the Ethernet cable is securely plugged into the user's laptop

第16题：

A user is unsatisfied with the quality of the repair that another technician has completed on their PC. Which of the following should be done to help the user?（）

• A、Agree with the user’s complaints
• B、Clarify the user’s statements
• C、Minimize the user’s criticism
• D、Shadow the other technician on the next repair

第17题：

A technician is cleaning spyware from a Windows XP machine. Because of the infections, the unitcannot browse the Internet to obtain anti-virus updates.Which of the following is the BEST course ofaction? （）(Select TWO).

• A、Boot into safe mode and format the drive.
• B、Install a pop-up blocker and update Internet Explorer.
• C、Boot to Safe Mode with Networking and attempt updates.
• D、Boot into safe mode and perform CHKDSK.
• E、Apply updates manually by downloading the definition files on another machine.

第18题：

A technician has identified prohibited content on a user’s hard drive. Which of the following should be done NEXT?（）

• A、Warn the user
• B、Report through proper channels
• C、Wipe the drive
• D、Give the computer back to the user

第19题：

An ISP has provided a DSL Internet connection with a static IP address. A technician is setting up a small office home office (SOHO) wireless router and needs to provide Internet access to five PCs on the network. Which of the following should be enabled?（）

• A、NAT
• B、WPS
• C、MAC filtering
• D、Port forwarding

第20题：

A system was running properly until a reboot. Following the reboot， the system LED displayed cycles between 0223 and 0229. Which of the following procedures should be performed next？（）

• A、Power down then power up the system
• B、Boot into diagnostic mode and run fsck
• C、Boot from installation media and run bosboot
• D、Boot into maintenance mode and check the bootlist

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