How should a service representative provide closure at the end of a call for a client？（）A、Explain the issues of the call， the steps taken to resolve them and query the client if they have any additional needs.B、Explain the solution to the issue and then p

第1题：

A customer wants to TFTP a new image from the corporate network to Flash on the Teleworker router through the IPSec tunnel. How should you configure the Teleworker router?（）

• A、No additional steps are required. 
• B、Add the appropriate source-interface command. 
• C、The router cannot access a server in the Enterprise Campus network. 
• D、The Teleworker Router does not have any client applications; therefore this type of request is not possible.

第2题：

If a technician is getting frustrated during a support call, which of the following could the technician employ to avoid irritating the customer?（）

• A、End the call quickly, even if a solution has not been found.
• B、Ask the caller to call back in a while.
• C、Put the caller on hold briefly and take a deep breath.
• D、Pass the caller to another support representative.

第3题：

A user calls the help desk and explains that they just purchased a Macintosh computer. When they log into the network, the Odyssey Access Client is not automatically downloaded as it was when the user used their Windows PC.How do you resolve this issue?（）

• A、Download the Macintosh installer from the Junos Pulse Access Control Service and manually install the Odyssey Access Client.
• B、Provide the user with the sign-in URL you set up for Macintosh users; this will push the Odyssey Access Client to the user's machine.
• C、Assist the user to configure the Macintosh native supplicant and provide the AppleScnptto expose the EAP-JUAC inner authentication protocol.
• D、Configure the user's role to install the Java agent, which is a requirement to allow the Junos Pulse Access Control Service to deploy the Odyssey Access Client.

第4题：

An administrator is troubleshooting wireless connectivity issues at a client’s office and discoversthat the machine loses connectivity when the wireless phone is being used. Which of the following WAPS should be installed to help resolve the issue?（）

• A、802.1 1g
• B、802.1X
• C、802.11n
• D、802.11b

第5题：

A developer is designing a multi-tier web application and discovers a need to log each incoming client request. Which two patterns， taken independently， provide a solution for this problem？ （）

• A、 Transfer Object
• B、 Service Locator
• C、 Front Controller
• D、 Intercepting Filter
• E、 Business Delegate
• F、 Model-View-Controller

第6题：

A network technician is troubleshooting a network issue that has just been reported. Which of thefollowing troubleshooting steps should the technician take FIRST to help resolve this issue?（）

• A、Record the solution in the appropriate logs for future use.
• B、Ask the user who reported the issue what past documentation they have.
• C、Ask the user who reported the issue to explain the symptoms in detail.
• D、Record what steps should be taken to resolve the issue.

第7题：

An administrator migrates from AIX 5.3 to AIX 6.1. Upon completion, a client questions why files are missing from /tmp. How should the administrator respond to the client?（）

• A、Explain that the files never existed in the first place.
• B、Explain that during a Migration install the /tmp filesystem is overwritten.
• C、Explain that after a Migration install, all system filesystems will be empty.
• D、Explain that /tmp is temporary storage and files are automatically removed every 30 days.

第8题：

You are creating a client application and configuring it to call a Windows Communication Foundation (WCF) service.When the application is deployed, it will be configured to send all messages to a WCF routing service. You need to ensure that the application can consume the target service after the application is deployed. What should you do?（）

• A、In the client application, add a service reference to the router service. In the client binding configuration, specify the address of the router service.
• B、In the client application, add a service reference to the target service. In the client binding configuration, specify the address of the target service.
• C、In the client application, add a service reference to the router service. In the client binding configuration, specify the address of the target service.
• D、In the client application, add a service reference to the target service. In the client binding configuration, specify the address of the router service.

第9题：

A new p5 customer has just installed a partitioned p5-550 alongside some older POWER4 servers.  The pSeries technical specialist has received a call to say that the existing HMC （7315） cannot connect to the new server.  How can the specialist help the customer？（）

• A、Explain to the customer that they need an additional HMC for the POWER5 system.
• B、Obtain a PO from the customer to purchase additional serial connections to the HMC.
• C、Obtain a PO from the customer to purchase additional Ethernet connections to the HMC.
• D、Explain to the customer that they need a firmware update on the HMC to support both POWER4 and POWER5.

第10题：

第11题：

第12题：

第13题：

Which two are functions of an IP voice gateway?（）

• A、provide far-end call control 
• B、provide far-end camera control 
• C、translate analog voice to packetized voice 
• D、transition call path between different networks 
• E、provide locations-based call admission control 

第14题：

Upon announcement，the specific details surrounding the Virtual I/O Server requirements and performance are still being defined.  The customer has engaged IBM to provide a server consolidation solution and would like to take advantage of the VIO Server benefits. How should the pSeries technical specialist best address this？（）

• A、Design the solution and present it confidently so the customer does not question it.
• B、Design the solution and ensure the customer understands the unknowns with the new technology.
• C、Explain to the customer that the VIO Server does not benefit them when doing server consolidation so it has not been configured.
• D、Explain to the customer that the details surrounding the VIO Server have not been clearly defined so designing a solution is premature.

第15题：

A Windows Communication Foundation （WCF） service has a callback contract. You are developing a client application that will call this service. You must ensure that the client application can interact with the WCF service. What should you do？ （）

• A、 On the OperationContractAttribute， set the AsyncPattern property value to True.
• B、 On the OperationContractAttribute， set the ReplyAction property value to the endpoint address of the client. For interactive and self-paced preparation of exam 70-513， try our practice exams. Practice exams also include self assessment and reporting features!
• C、 On the client， create a proxy derived from DuplexClientBase（Of TChannel）.
• D、 On the client， use GetCallbackChannel（Of T）.

第16题：

An administrator has implemented a solution to resolve a server’s problem in which the server unexpectedly reboots.  Which of the following should be the administrator’s NEXT troubleshooting step？（）

• A、Test the theory to determine if the solution will correct the issue， list all other possible causes.
• B、Verify full system functionality.
• C、Document the issue； include details regarding findings， actions taken to resolve the issue， and the outcome.
• D、Establish a theory of probable cause based on previous tests and determine next steps toresolve

第17题：

When onsite repairing a printer the technicians cell phone rings and it is a personal call， how should the technician handle this？（）

• A、Answer the call and talk to your friend at the customer site.
• B、Answer the call and tell the friend you will call them later.
• C、Let it go to voicemail， call them back between service calls.
• D、Let it ring and call the friend back when the customer leaves.

第18题：

A customer is experiencing problems with a failed disk drive on their newly purchased p630 server.   The IBM CE has replaced the disk and now the mirrored Logical Volume needs to be re-created.   The customer does not have the skills to do this.  There is no support contract with the solution provider but the p630 is covered under a Software Maintenance Agreement （SWMA） 24/7 contract. What should the pSeries technical specialist do first？（）

• A、Offer to rebuild the logical volume for a fee.
• B、Offer to talk the customer through the procedure to rebuild the logical volume for a fee.
• C、Suggest the customer open a call with IBM TechLine； offer to explain how the process works.
• D、Suggest the customer open a call with IBM SupportLine； offer to explain how the process works.

第19题：

You need to design desktop and security settings for the client computers in the Seattle call center. Your solution must be implemented by using the minimum amount of administrative effort.Which two actions should you perform？（）

• A、On each client computer in the call center， configure a local policy that lists only authorized programs in the Allowed Windows Programs list
• B、Using NTFS permissions， assign the Deny – Read permission for all unauthorized executable files to the client computer domain accounts
• C、Design a Group Policy object （GPO） that enforces a software restriction policy on all client computers in the call center
• D、Design a Group Policy object （GPO） that implements an IPSec policy on all client computers in the call center. Ensure that the IPSec policy rejects connections to any Web servers that the company does not operate

第20题：

You develop a Windows Communication Foundation (WCF) service to generate reports. Client applications call the service to initiate report generation but do not wait for the reports to be generated. The service does not provide any status to the client applications. The service class is defined as follows. (Line numbers are included for reference only.) 01 [ServiceContract] 02 public class ReportGeneratorService 03 { 04 ... 05 private int GenerateReports(int clientID) 06 { 07 ... 08 return 0; 09 } 10 } You need to ensure that client applications can initiate reports without waiting for status. Which two actions should you perform (Each correct answer presents part of the solution. Choose two.) （）。

• A、Insert the following code at line 04. [OperationContract(IsOneWay=true)]
• B、Insert the following code at line 04. [OperationContract(AsyncPattern=false)]
• C、At line 05, change the GenerateReports method from private to public.
• D、Remove line 08. At line 05, change the return type of GenerateReports method to void.

第21题：

A Windows Communication Foundation (WCF) service has a callback contract. You are developing a client application that will call this service.You must ensure that the client application can interact with the WCF service. What should you do?（）

• A、On the OperationContractAttribute, set the AsyncPattern property value to true.
• B、On the OperationContractAttribute, set the ReplyAction property value to the endpoint address of the client.
• C、On the client, create a proxy derived from DuplexClientBase<TChannel >.
• D、On the client, use GetCallbackChannel<T >.

第22题：

第23题：