A laptop will not output to a connected projector. Which of the following steps should a technician take FIRST?（）A、Press the appropriate function + monitor key.B、Adjust the BIOS settings for external display.C、Replace the video card on the laptop.D、Update

第1题：

A user would like to use an external monitor with their laptop, but when the monitor is plugged in and connected to the laptop, the screen does not display on the monitor. Which of the following is the BEST way to display an image on both the monitor and the laptop?（）

• A、Change resolution on laptop
• B、Toggle FN key and external monitor key
• C、Try a different monitor type
• D、Try using a different monitor cable

第2题：

When experiencing video problems， which of the following should be performed FIRST to ensure that the monitor is not causing the problem？ （）

• A、Check for the latest video drivers.
• B、Install a known-good video adapter.
• C、Attach the monitor to a known-good computer.
• D、Replace the monitor.

第3题：

A laptop operates on battery power when connected with an AC adapter. Once the battery discharges, the computer turns off and will not turn back on. Which of the following are the MOST likely causes of the laptop issue? （）(Select TWO).

• A、The LCD monitor’s power inverter does not function properly.
• B、The operating system’s power settings prevent the battery from charging.
• C、The battery is not compatible with the laptop.
• D、The internal power connection on the motherboard is faulty.
• E、The power adapter is not working.

第4题：

A user states that they are trying to project their laptop to a screen for a presentation. They have plugged the projector cable into their laptop, and turned the projector on, but no signal is found. Which of the following should the technician perform FIRST?（）

• A、Ensure the projector is receiving power
• B、Verify the laptop is not running on battery
• C、Toggle the function key for displays
• D、Replace the projector cable with another

第5题：

A technician is troubleshooting a monitor displaying a blank screen and the power indicator light ison. Which of the following should the technician do next?（）

• A、Test the computer with a known-good monitor.
• B、Check if the monitor is still covered under the manufacturer’s warranty.
• C、Replace the monitor’s power cord with a known-good power cord.
• D、Swap out the computer’s video card.

第6题：

During boot up， a laptop screen displays vertical colored lines and then the LCD screen goes blank. There are no display problems when connected to an external monitor. Which of the following actions should be taken to resolve the problem？ （）

• A、Replace the laptop.
• B、Replace the LCD screen.
• C、Replace the LCD pixels.
• D、Re-select the LCD in Device Manager.

第7题：

A technician installed a new video card on a motherboard which has onboard video. When the monitor was plugged into the new card and the power was turned on, a no signal message appeared on the monitor. Which of the following is MOST likely the issue?（）

• A、In the BIOS, the onboard video adapter must be disabled.
• B、The video resolution is set too high.
• C、The LCD panel is defective.
• D、The drivers for the new video card must be installed before installing the card.

第8题：

A technician is preparing to update the BIOS on a laptop. Which of the following should thetechnician do to prevent problems during the update?（）

• A、Remove all of the memory
• B、Plug in the AC adapter
• C、Remove the hard drive and optical drive
• D、Clear the partitions on the hard drive

第9题：

A client reports that the laptop is not performing a complete charge of the battery. Which of the following actions should be taken FIRST？ （）

• A、Update the BIOS.
• B、Run the battery calibrator.
• C、Reinstall the ACPI drivers.
• D、Replace the power adapter.

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第13题：

A laptop has a non-functioning keyboard. After the keyboard was replaced with a known good one, the technician finds that the keyboard still is not functioning. Which of the following steps should the technician take NEXT?（）

• A、Replace the motherboard.
• B、Check all connections.
• C、Replace the USB controller.
• D、Check the PS/2 connector.

第14题：

After installing a new video card, the computer loads Windows and continuously reboots. Which of the following would be the FIRST step that a technician should take?（）

• A、Run CHKDSK
• B、Boot to ERD
• C、Run MSCONFIG
• D、Go into Safe Mode

第15题：

A technician has a laptop in for repair with a consistent video corruption issue. The issue is seen on the local display and on an external monitor. The issue happens on the BIOS setup screen as well as within Windows. Which of the following laptop components is MOST likely failing?（）

• A、VGA port
• B、LCD display
• C、Onboard video card
• D、Inverter

第16题：

A technician receives a laptop work order stating that the mouse pointer from the touchpad is moving randomly around the screen. Which of the following should the technician do FIRST？（）

• A、Reboot the computer.
• B、Replace the touchpad.
• C、Clean the touchpad.
• D、Update the driver.

第17题：

If an external monitor is attached to a laptop and it does not work， which of the following actions should a technician take FIRST？（）

• A、Re-install the operating system.
• B、Open and close the cover.
• C、Use the function key to activate the monitor.
• D、Install new software for the keyboard.

第18题：

A technician has replaced a video card with another manufacturer’s video card. The driverinstallation does not complete. Which of the following steps should the technician take FIRST?（）

• A、Roll back the driver.
• B、Install the original video card and reboot.
• C、Delete the monitor.
• D、Remove the video card and reboot.

第19题：

A technician arrives in Germany and discovers that when their PC is plugged into the outlet, nopower is received. Which of the following actions should the technician take to get the PC tooperate?（）

• A、Change the BIOS settings to the local time
• B、Adjust the voltage selector switch
• C、Attach a 220 volt power strip from the current region to the PC
• D、Attach a 120 volt battery backup power supply to the PC

第20题：

A technician has a laptop that is running slow and notices the fan is on high. Which of the following should the technician try FIRST?（）

• A、Clean the heatsink assembly of debris.
• B、Turn the fan off when the AC adapter is attached.
• C、Turn the fan to low in the BIOS.
• D、Replace the processor and fan.

第21题：

After visiting the Windows Update website on a Windows 2000 computer and installing all updates, a user reports that they are unable to select any resolution above 640X480 with sixteen colors. Which of the following procedures should the technician complete FIRST?（）

• A、Increase the amount of shared video memory in the BIOS settings.
• B、Reinstall device drivers for the video card from the manufacturer’s website.
• C、Set Hardware Acceleration for the video card to full in the advanced area of Display Settings.
• D、Uninstall the Windows Service Pack that had been installed most recently.

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