A user states that they are trying to project their laptop to a screen for a presentation. They have plugged the projector cable into their laptop, and turned the projector on, but no signal is found. Which of the following should the technician perform F

第1题：

A user would like to use an external monitor with their laptop, but when the monitor is plugged in and connected to the laptop, the screen does not display on the monitor. Which of the following is the BEST way to display an image on both the monitor and the laptop?（）

• A、Change resolution on laptop
• B、Toggle FN key and external monitor key
• C、Try a different monitor type
• D、Try using a different monitor cable

第2题：

A user is unable to access the company website on a laptop. A network technician verifies that theuser can access other Internet pages. According to network troubleshooting methodology, which of the following steps should be taken NEXT?（）

• A、Remotely connect to the user's laptop and review the network configuration settings
• B、Ping the web server from inside the network to ensure it is still up and running.
• C、Check to make sure the company's website is accessible from the Internet.
• D、Ensure the Ethernet cable is securely plugged into the user's laptop

第3题：

A user states that the LCD display on their laptop has intermittent lines on the screen. The technician notices that when the display panel is moved, the line appears and then disappears. Which of the following is the MOST likely cause?（）

• A、The hinge on the display panel is damaged.
• B、The display cable is loose or damaged.
• C、The display panel is defective.
• D、The video controller on the system board is defective.

第4题：

A technician receives a laptop work order stating that the mouse pointer from the touchpad is moving randomly around the screen. Which of the following should the technician do FIRST？（）

• A、Reboot the computer.
• B、Replace the touchpad.
• C、Clean the touchpad.
• D、Update the driver.

第5题：

A laptop will not output to a connected projector. Which of the following steps should a technician take FIRST?（）

• A、Press the appropriate function + monitor key.
• B、Adjust the BIOS settings for external display.
• C、Replace the video card on the laptop.
• D、Update video drivers for the video card.

第6题：

A user cannot undock a laptop from the docking station. Which of the following is the MOST likely cause?（）

• A、The laptop is not turned off
• B、The power cable is not unplugged
• C、The lock button is set to lock
• D、The ACPI settings are configured improperly

第7题：

Which of the following is a laptop monitor technology that uses a backlight to produce an image on the screen?（）

• A、OLED
• B、Plasma
• C、DLP
• D、LCD

第8题：

A user states that the wireless on their laptop was working when they where at home, however,now in the office no wireless connection can be made. Which of the following should the technician check FIRST?（）

• A、If the wireless is enabled
• B、If the laptop is connected to the correct gateway
• C、If the SSID is enabled
• D、If the DHCP address scheme is correct

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第13题：

Which of the following reasons indicate why it is important to have the user demonstrate the task they are trying to perform?（）

• A、To help the technician learn how to perform the task 
• B、To determine if the user is performing the task properly 
• C、To determine if the user is authorized to perform the task 
• D、To help the technician determine if there is a better way to perform the task in question 

第14题：

A technician is troubleshooting a laptop LCD, and when the cover is opened nothing shows on the screen. Then all of a sudden the screen comes on and works fine. Which of the following should the technician check FIRST?（）

• A、Backlight
• B、Inverter
• C、Loose cable
• D、Lid switch

第15题：

A technician has a laptop in for repair with a consistent video corruption issue. The issue is seen on the local display and on an external monitor. The issue happens on the BIOS setup screen as well as within Windows. Which of the following laptop components is MOST likely failing?（）

• A、VGA port
• B、LCD display
• C、Onboard video card
• D、Inverter

第16题：

Which of the following is the MOST likely cause of a low wireless signal after an internal wireless adapter on a laptop was replaced?（）

• A、The wireless card must be calibrated to the laptop.
• B、The correct preshared encryption key must be installed to boost the signal.
• C、The MAC address of the new wireless card will have to be added to the WAP to get the full signal.
• D、The antenna wires for the wireless card were not attached.

第17题：

A user is attempting to connect to the network remotely using a laptop and dial-up. The user plugsthe cable into the only available laptop connection, but the connector is loose inside the port. TheMOST likely reason the connector is loose is the:（）

• A、RJ-11 connector needs to be re-crimped
• B、User has plugged into the laptop's NIC port
• C、User has plugged the wrong end of the cable into the port
• D、RJ-11 connector needs to be replaced with an RJ-45 connector

第18题：

A user reports that when trying to print a document nothing comes out of the printer and states that the only printer in the printer dialog box is ’Microsoft Office Document Image Writer.’ The technician should understand that the problem is that the printer： （）

• A、has not been installed on the user’s computer.
• B、is not turned on.
• C、driver is corrupt.
• D、cable is unplugged.

第19题：

During boot up， a laptop screen displays vertical colored lines and then the LCD screen goes blank. There are no display problems when connected to an external monitor. Which of the following actions should be taken to resolve the problem？ （）

• A、Replace the laptop.
• B、Replace the LCD screen.
• C、Replace the LCD pixels.
• D、Re-select the LCD in Device Manager.

第20题：

A user reports their laptop computer can no longer connect to a server. The computer works correctly in a different office. Which of the following tools would be used to troubleshoot this issue?（）

• A、Cable tester
• B、Multimeter
• C、Fiber splicer
• D、Loopback plug

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