A technician is troubleshooting a user’s problem; important Windows services are not starting. In which of the following locations should the technician check to investigate when these services started or stopped?（）A、Com+.logB、System LogC、Security LogD、Ap

第1题：

Which of the following is the FIRST step a technician should take when troubleshooting a device issue？（）

• A、Gather information from the customer.
• B、Isolate the problem on the device.
• C、Read the service documentation for possible causes.
• D、Check the parts life counters.

第2题：

A customer states their computer was fine until yesterday when they heard a pop noise and thecomputer stopped working. Which of the following components should the technician test FIRST?（）

• A、Main system board
• B、Processor
• C、Hard disk drive
• D、Power supply

第3题：

The network technician is troubleshooting a network issue by implementing a new security device.After installing and configuring the device, which of the following steps should the technician takeNEXT?（）

• A、Verity full system functionality
• B、Identify the main problem and question the user
• C、Document their findings, actions, and outcomes
• D、Escalate the issue to upper management

第4题：

A technician with a Windows server would like to use Windows Software Update Services （WSUS）to deploy patches. Which of the following MUST the technician assign to the server to install WSUS？（）

• A、DHCP
• B、IMAP
• C、DNS
• D、IIS

第5题：

After receiving a message at startup stating that ‘One or more services failed to load at startup’,which of the following Windows utilities would a technician use to diagnose the issue?（）

• A、Event Viewer
• B、System Information
• C、Scandisk
• D、Dr. Watson

第6题：

A technician installed a new application on a Windows XP desktop. When the technician tries to launch the application it crashes. Which of the following can the technician use to troubleshoot the application?（）

• A、System logs
• B、Security logs
• C、Application logs
• D、Application installation logs

第7题：

A program is crashing and causing the computer to lockup. Which of the following is the BESTlocation for a technician to check for further information about the cause of the crash?（）

• A、Application log
• B、File Replication log
• C、System log
• D、Security log

第8题：

A technician has installed a secondary hard drive for a computer. However, the hard drive is not appearing under My Computer. The disk is receiving power, and appeared on the POST when Windows started. Which of the following Windows utilities would help configure the new hard disk?（）

• A、Disk Management
• B、Services and Applications
• C、Removable Storage
• D、Device Manager

第9题：

A customer’s computer crashes consistently when a specific application is launched. Thetechnician has looked at the computer and confirmed the cause of the crash. Which of thefollowing is the NEXT troubleshooting step the technician should take?（）

• A、Verify full system functionality.
• B、Document the findings, actions, and outcomes.
• C、Establish a plan of action to resolve the problem.
• D、Question the user and identify changes the user has made to the system.

第10题：

A technician is sent out to a client’s office to solve an issue involving a machine which has numerous Windows XP service failures upon startup. Which of the following would be the FIRST place to check for information on this?（）

• A、Event Viewer
• B、MSCONFIG
• C、Services MMC
• D、Group Policy Editor

第11题：

第12题：

第13题：

A technician supports users in a client/server environment. A user suddenly cannot access any network resources. The user tried to logon to a known working computer but was unsuccessful.Which of the following should the technician check FIRST？（）

• A、Check if the user account is locked
• B、Check group policy
• C、Check the drive for fragmentation
• D、Check NTFS permissions

第14题：

A user installs a laser jet printer on a Windows XP desktop. The user states that Windows XPgeneric printer drivers were used. When the user prints a document, the pages are printing out with random symbols, letters, and numbers. Which of the following should the technician do?（）

• A、Download manufacturer printer drivers
• B、Restart the printer spooler
• C、Check for Microsoft Windows updates
• D、Check Device Manager

第15题：

A technician is troubleshooting a laptop LCD, and when the cover is opened nothing shows on the screen. Then all of a sudden the screen comes on and works fine. Which of the following should the technician check FIRST?（）

• A、Backlight
• B、Inverter
• C、Loose cable
• D、Lid switch

第16题：

A user is unsatisfied with the quality of the repair that another technician has completed on their PC. Which of the following should be done to help the user?（）

• A、Agree with the user’s complaints
• B、Clarify the user’s statements
• C、Minimize the user’s criticism
• D、Shadow the other technician on the next repair

第17题：

After a technician came out and installed a new wireless router, one of the wired workstations began having problems connecting to the file server. This is only an intermittent problem. Which of the following actions will the technician MOST likely perform to resolve this problem?（）

• A、Change the router's SSID 
• B、Move the router's location
• C、Check user permissions
• D、Check the cable ends

第18题：

Which of the following locations would a technician use to add a Windows 7 computer to adomain?（）

• A、System Properties
• B、Windows Defender
• C、Network and Sharing Center
• D、Device Manager

第19题：

A user states that all their incoming mail is showing that it is behind three hours. All other users have the correct time. Which of the following should the technician check?（）

• A、The system’s local time settings
• B、The system’s O/S version and patch status
• C、The system’s network configuration
• D、The mail server’s configuration

第20题：

A technician is troubleshooting a workstation that has the wrong time information. All workstations should be pointing to a central NTP server. Which of the following locations would the technician check to investigate error messages related to this issue?（）

• A、IIS log
• B、Application log
• C、System log
• D、Security log

第21题：

Shortly after the Press Ctrl-Alt-Delete to login screen appears in Windows XP， a user gets the error One or more services failed to start. Which of the following locations could be accessed to identify the service that did not start and attempt to start the service manually？（）

• A、Computer Management
• B、Services MMC Plug-in
• C、Event Log
• D、Task Manager
• E、System Configuration Utility

第22题：

In which of the following locations could a technician restart the printer spooler?（）

• A、Printers and Faxes Control Panel
• B、Services Console
• C、My Computer
• D、Networking Control Panel

第23题：