A user, Jill, is reporting her mouse is moving when Jill is not moving it, and the computer is running slower than normal. Which of the following is the FIRST action that Karen, a technician, should take?（）A、Run chkdsk.B、Run an antivirus program.C、Replace

题目

A user, Jill, is reporting her mouse is moving when Jill is not moving it, and the computer is running slower than normal. Which of the following is the FIRST action that Karen, a technician, should take?（）

  • A、Run chkdsk.
  • B、Run an antivirus program.
  • C、Replace the faulty mouse.
  • D、Remove any recently added hardware.
相似考题

1.A user, Jill, is reporting her mouse is moving when Jill is not moving it, and the computer is running slower than normal. Which of the following is the FIRST action that Karen, a technician, should take?（）A. Run chkdsk.B. Run an antivirus program.C. Replace the faulty mouse.D. Remove any recently added hardware.

2.A technician needs to replace a computer’s hard drive. Which of the following should thetechnician do FIRST?()A. Remove network connectionsB. Remove the RAMC. Self ground on the computer caseD. Disconnect power to PC

3.A user reports that they walked away from their laptop for 30 minutes and when they came backthe screen was very dim. The user tried moving the mouse and increasing the brightness setting,but neither worked. Which of the following should the technician do FIRST?（）A. Plug in an external monitor to test the video card.B. Run a check disk scan to verify there is no corruption.C. Check if the laptop is now on battery power.D. Have the LCD screen replaced with a known good screen.

4.Which of the following describes the BEST course of action when a user continuously calls atechnician with computer issues instead of the helpdesk?()A. Put all other work orders on hold and assist the user with all their computer issues.B. Have another technician take over support calls for this user.C. Explain that the user needs to fill out a work order for the computer problems.D. Ask the user to call another technician for more in-depth assistance.

参考答案和解析
正确答案:B
更多“A user, Jill, is reporting her mouse is moving when Jill is not moving it, and the computer is running slower than normal. Which of the following is the FIRST action that Karen, a technician, should take?（）A、Run chkdsk.B、Run an antivirus program.C、Replace”相关问题

  • 第1题：

    Which of the following should a technician do FIRST to troubleshoot a users network connectivity problem？（）

    • A、Run TRACERT from the users workstation.
    • B、Start with the Last Known Good Configuration and reboot the computer.
    • C、Replace the network interface card （NIC）.
    • D、PING the users workstation.

    正确答案:D

  • 第2题：

    After installing a new video card, the computer loads Windows and continuously reboots. Which of the following would be the FIRST step that a technician should take?（）

    • A、Run CHKDSK
    • B、Boot to ERD
    • C、Run MSCONFIG
    • D、Go into Safe Mode

    正确答案:D

  • 第3题：

    A user in your company network needs to encrypt a folder that is on her Windows 2000 Professional computer. Her computer has two drives: Drive C and Drive D. The folder that needs to be encrypted is located on Drive D. When the user attempts to encrypt the folder, no option for encryption can be found in the folder properties. What should you do to enable the user to encrypt the folder? （）

    • A、Log on to her computer as an administrator， and then run the cipher/e command.
    • B、Instruct the user to run the chipper/e command.
    • C、Log on to her computer as an administrator， and then run the Secedit/enforce command.
    • D、Instruct the user to run the Secedit/enforce command.
    • E、Log on to her computer as an administrator， and then run the Convert d：/FS：NTFS command.

    正确答案:E

  • 第4题：

    A user reports that their machine seems to be running slower than usual. The user states that the computer has become progressively worse as more applications are installed. Which of the following is the FIRST step the technician should take?（）

    • A、Run the CHKDSK utility
    • B、Run the disk defragmenter utility
    • C、Increase the capacity on the system volume
    • D、Convert to a dynamic drive on the system

    正确答案:B

  • 第5题：

    A user states that they are trying to project their laptop to a screen for a presentation. They have plugged the projector cable into their laptop, and turned the projector on, but no signal is found. Which of the following should the technician perform FIRST?（）

    • A、Ensure the projector is receiving power
    • B、Verify the laptop is not running on battery
    • C、Toggle the function key for displays
    • D、Replace the projector cable with another

    正确答案:C

  • 第6题：

    A technician just installed an antivirus suite on a workstation. It is kept up-to-date and has recently scanned the system. A day later the user reports slower response times than usual. Which of the following is the user MOST likely experiencing?（）

    • A、Advertisements
    • B、Resource consumption
    • C、A trojan infection
    • D、Unremoved viruses

    正确答案:B

  • 第7题：

    Which of the following commands should Jill, a technician, use to test a computer’s NIC forfunctionality?（）

    • A、ping net
    • B、ping ipconfig
    • C、ping localhost
    • D、ping microsoft.com

    正确答案:C

  • 第8题：

    A user reports that their hard drive has failed and needs to be replaced. Which of the following should the technician do FIRST?（）

    • A、Run the hard disk manufacturer’s diagnostic program
    • B、Re-image the drive
    • C、Replace the hard drive and load Windows
    • D、Ask the user diagnostic questions

    正确答案:D

  • 第9题：

    A technician has a laptop that is running slow and notices the fan is on high. Which of the following should the technician try FIRST?（）

    • A、Clean the heatsink assembly of debris.
    • B、Turn the fan off when the AC adapter is attached.
    • C、Turn the fan to low in the BIOS.
    • D、Replace the processor and fan.

    正确答案:A

  • 第10题：

    单选题
    A user reports that they walked away from their laptop for 30 minutes and when they came backthe screen was very dim. The user tried moving the mouse and increasing the brightness setting,but neither worked. Which of the following should the technician do FIRST?（）
    A

    Plug in an external monitor to test the video card.

    B

    Run a check disk scan to verify there is no corruption.

    C

    Check if the laptop is now on battery power.

    D

    Have the LCD screen replaced with a known good screen.


    正确答案： C
    解析： 暂无解析

  • 第11题：

    单选题
    A user, Jill, is reporting her mouse is moving when Jill is not moving it, and the computer is running slower than normal. Which of the following is the FIRST action that Karen, a technician, should take?（）
    A

    Run chkdsk.

    B

    Run an antivirus program.

    C

    Replace the faulty mouse.

    D

    Remove any recently added hardware.


    正确答案： A
    解析： 暂无解析

  • 第12题：

    单选题
    A technician receives a laptop work order stating that the mouse pointer from the touchpad is moving randomly around the screen. Which of the following should the technician do FIRST？（）
    A

    Reboot the computer.

    B

    Replace the touchpad.

    C

    Clean the touchpad.

    D

    Update the driver.


    正确答案： D
    解析： 暂无解析

  • 第13题：

    Which of the following should a technician instruct a user to do to initiate Remote Assistance for a user running Windows XP Professional？（）

    • A、Network Neighborhood > navigate to the users computer > right click > select Offer Remote Assistance
    • B、Go to Help and Support Center > Pick a Task > Use Tools > Offer Remote Assistance
    • C、Run Remote Desktop Connection > Select Connect to User Enter the IP address
    • D、Start > Programs > Administrative Tools > Remote Assistance

    正确答案:B

  • 第14题：

    A technician receives a computer for repair and observes that the fan on the power supply is not moving. Which of the following should the technician do？ （）

    • A、Move the power supply voltage switch to 220 volts.
    • B、Add an additional fan to help cool the computer.
    • C、Replace the cable that attaches the power supply to the motherboard.
    • D、Replace the power supply.

    正确答案:D

  • 第15题：

    A technician finished installing antivirus software. Which of the following should the technician perform NEXT?（）

    • A、Run a full scan on the local disk.
    • B、Remove infected files.
    • C、Update antivirus signatures.
    • D、Quarantine infected files

    正确答案:C

  • 第16题：

    A user has discovered that even though they are using the latest version of the anti-virus software,the computer is still being infected by a virus. Which of the following is the BEST solution for this problem?（）

    • A、Replace the computer.
    • B、Run chkdsk /f.
    • C、Update the virus signatures.
    • D、Run scandisk.

    正确答案:C

  • 第17题：

    A technician receives a laptop work order stating that the mouse pointer from the touchpad is moving randomly around the screen. Which of the following should the technician do FIRST？（）

    • A、Reboot the computer.
    • B、Replace the touchpad.
    • C、Clean the touchpad.
    • D、Update the driver.

    正确答案:C

  • 第18题：

    A technician is attempting to remove a number of viruses from an infected system. The antivirus software in use is fully updated and has detected the viruses. However, a message stating that the file is in use appears when the technician tries to quarantine or delete the infected files. Which of the following can be done to resolve this issue?（）

    • A、Change the permissions on the file.
    • B、End the running process.
    • C、Run the antivirus scan again.
    • D、Use the command line to delete the file.

    正确答案:B

  • 第19题：

    A user reports that the computer is running slowly. After running the SFC， a technician observes that the dllcache folder has become corrupted. Which of the following utilities can be run to repair the contents of the dllcache directory？ （）

    • A、FORMAT
    • B、SFC
    • C、HyperTerminal
    • D、DEFRAG

    正确答案:B

  • 第20题：

    Which of the following describes the BEST course of action when a user continuously calls atechnician with computer issues instead of the helpdesk?（）

    • A、Put all other work orders on hold and assist the user with all their computer issues.
    • B、Have another technician take over support calls for this user.
    • C、Explain that the user needs to fill out a work order for the computer problems.
    • D、Ask the user to call another technician for more in-depth assistance.

    正确答案:C

  • 第21题：

    A technician needs to replace a computer’s hard drive. Which of the following should thetechnician do FIRST?（）

    • A、Remove network connections
    • B、Remove the RAM
    • C、Self ground on the computer case
    • D、Disconnect power to PC

    正确答案:D

  • 第22题：

    单选题
    A technician just installed an antivirus suite on a workstation. It is kept up-to-date and has recently scanned the system. A day later the user reports slower response times than usual. Which of the following is the user MOST likely experiencing?（）
    A

    Advertisements

    B

    Resource consumption

    C

    A trojan infection

    D

    Unremoved viruses


    正确答案： A
    解析： 暂无解析

  • 第23题：

    单选题
    A user reports that their machine seems to be running slower than usual. The user states that the computer has become progressively worse as more applications are installed. Which of the following is the FIRST step the technician should take?（）
    A

    Run the CHKDSK utility

    B

    Run the disk defragmenter utility

    C

    Increase the capacity on the system volume

    D

    Convert to a dynamic drive on the system


    正确答案： C
    解析： 暂无解析

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