A technician is instructed to configure a set of mirrored drives on a desktop. Which of thefollowing RAID levels does this match?()
第1题:
A technician plugs a USB device into the front panel of a desktop computer and nothing happens.The technician knows that plug-n-play is enabled. Which of the following BEST describes a possible cause to this issue?()
第2题:
Which of the following safety procedures is the BEST when lifting heavy equipment onto a repairbench?()
第3题:
A technician installed a new application on a Windows XP desktop. After the application wasinstalled, the technician rebooted the desktop and received a bluescreen error. Which of thefollowing steps should the technician perform?() (Select TWO).
第4题:
A customer calls in, talking constantly without allowing time for the technician to answer or ask questions. The technician decides to place the customer on hold to work on another issue and misses what the customer’s problem was. When the customer is finished explaining the issue, the technician asks the customer to summarize the problem again, which angers the customer. How could the technician have better handled the situation to avoid such a confrontation?()
第5题:
A technician is troubleshooting a lack of Internet connectivity affecting their entire office. The technician suspects the issue is with their Internet Service Provider failing to provide service.Which of the following command line tools should the technician use to BEST test this theory?()
第6题:
Boot into Safe Mode
Replace the motherboard
Uninstall the application
Replace the hard drive
Install more RAM
第7题:
Allow the user to demonstrate expertise.
Do not argue; empathize with the user, and offer to help.
Ask the user to watch as the technician diagnoses and corrects the problem.
Document each of the steps to replicate at a later time.
第8题:
by courier service
by ordinary mail
by airmail
by seamail
第9题:
A
B
C
D
第10题:
reboot the computer because Windows automatically generates a new page file.
add a new hard drive, format the drive and install Windows.
back up all data, reboot the computer and notify a desktop technician.
reformat the hard drive and reinstall Windows.
第11题:
第12题:
Mail transfers are sent to the correspondent bank,unless otherwise instructed by clients ().
第13题:
A technician installed a new application on a Windows XP desktop. When the technician tries to launch the application it crashes. Which of the following can the technician use to troubleshoot the application?()
第14题:
A technician needs to find an end of a network cable drop. Which of the following tools would the technician use?()
第15题:
A manufacturer has instructed a technician to update the software that resides on the flash ROMchip of an integral system add-in component. Which of the following types of software needs to be updated?()
第16题:
The technician notices that one of the wires in a CAT5 cable is cut in half. Which of the followingconnectivity issues did the technician discover?()
第17题:
The technician plugged a USB 2.0 device into a USB 1.1 port.
The technician needs to reboot the computer for the device to work.
The technician plugged a USB 1.1 device into a USB 2.0 port.
The front panel connectors are not plugged into the motherboard.
第18题:
The technician should always bend at the waist and lift with their arms.
The technician should seek assistance from an available customer.
The technician should always bend at the waist and lift with their back.
The technician should get assistance from another technician.
第19题:
Resolution
Colors
Dots per inch
Refresh rate
第20题:
Ask the customer permission to put them on hold and listen politely to the co-workers stories.
Put the customer on hold just for a few minutes and join the conversation.
Forward the customer to another technician and join the conversation.
Ask the customer permission to put them on hold and politely ask the co-worker to talk later.
第21题:
how
after
what
when