An administrator receives a call from a user who is unable to receive email. After checking the workstation and email settings the administrator is still not able to determine the problem.  Which of thefollowing is the NEXT step that the administrator sh

题目

An administrator receives a call from a user who is unable to receive email. After checking the workstation and email settings the administrator is still not able to determine the problem.  Which of thefollowing is the NEXT step that the administrator should take？ （）

  • A、 Create an action plan.
  • B、 Escalate the issue.
  • C、 Reboot the mail server.
  • D、 Document the solution.
相似考题

1.An administrator needs to know the workstation name of a user who called in for support in orderto remotely manage it. After calling the user and having the user open a command prompt, whichof the following commands would the administrator ask the user to type?（）A. NetstatB. IfconfigC. HostnameD. Ping

2.A user is unable to connect to the company‘s intranet server by FQDN, but can connect by IP address. Other users are not having a problem. An administrator verifies that the user can successfully ping the server by IP address and can properly resolve the FQDN using nslookup. The problem is persisting after running ipconfig /flushdns.Which of the following should the administrator do NEXT?（）A. Examine the Imhost file.B. Flush the cache on the DNS server.C. Flush the cache on the WINS server.D. Examine the hosts file

3.An administrator receives a contract for a server install at a new building. Which of the followingshould be completed after installing the server?()A. Log the administrator password usedB. Test the air temperatureC. Update the network diagramD. Review the evacuation procedures

4.A client is having problems connecting remotely after replacing a router. An administrator has justcreated an action plan.Which of the following is the NEXT step the administrator should perform to resolve this issue?（）A. Implement and test the solution.B. Determine if escalation is necessary.C. Identify the affected areas of the network.D. Identify the results and effects of the solution

更多“An administrator receives a call from a user who is unable to receive email. After checking the workstation and email settings the administrator is still not able to determine the problem.  Which of thefollowing is the NEXT step that the administrator sho”相关问题

  • 第1题：

    An administrator is troubleshooting a problem on an application server, but has not determined the cause of the problem and is not able to replicate the problem. Which of the following should the administrator do prior to escalating the issue?（）

    • A、Gather information from users.
    • B、Reboot the server.
    • C、Apply the latest service packs to the operating system.
    • D、Perform a root cause analysis

    正确答案:D

  • 第2题：

    Users report that they are unable to connect to a server. An administrator confirms that it is unreachable across the network. Other administrators have been working in the server room throughout the day.  Which of the following is the NEXT step the administrator should take？（）

    • A、 Verify the configuration of the connected port on the network switch.
    • B、 Reboot the server.
    • C、 Install a new NIC on the server.
    • D、 Verify that network cables are connected.

    正确答案:D

  • 第3题：

    An administrator has implemented a solution to resolve a server’s problem in which the server unexpectedly reboots.  Which of the following should be the administrator’s NEXT troubleshooting step？（）

    • A、Test the theory to determine if the solution will correct the issue， list all other possible causes.
    • B、Verify full system functionality.
    • C、Document the issue； include details regarding findings， actions taken to resolve the issue， and the outcome.
    • D、Establish a theory of probable cause based on previous tests and determine next steps toresolve

    正确答案:B

  • 第4题：

    An administrator is unable to ping a workstation. Which of the following tools would BEST help toresolve the issue?（）

    • A、Cable tester
    • B、Multimeter
    • C、Toner probe
    • D、Protocol analyzer

    正确答案:A

  • 第5题：

    An administrator receives a call from a user who is unable to receive email. After troubleshooting the administrator is able to resolve the issue and verify that user is able to access email again. Which of the following is the NEXT step that the administrator should take?（）

    • A、Implement preventative measures.
    • B、Close the issue.
    • C、Document the outcome.
    • D、Question other users to make sure they are not having the same issue

    正确答案:C

  • 第6题：

    An administrator is troubleshooting a problem on an application server， but has not determined the cause of the problem and is not able to replicate the problem.  Which of the following should the administrator do prior to escalating the issue？（）

    • A、 Gather information from users.
    • B、 Reboot the server.
    • C、 Apply the latest service packs to the operating system.
    • D、 Perform a root cause analysis.

    正确答案:A

  • 第7题：

    An administrator receives a call from an end user reporting that the application they are using keeps giving them an error on port 23. Which of the following is being used？（）

    • A、SSH
    • B、Remote Desktop Connection
    • C、Telnet
    • D、VPN

    正确答案:C

  • 第8题：

    A system administrator is unable to unmount a file system. Which is the appropriate command to determine who or what is accessing the file system？（）

    • A、who /filesystem
    • B、lsfs /filesystem
    • C、fuser /filesystem
    • D、umount -f /filesystem

    正确答案:C

  • 第9题：

    单选题
    A system administrator is unable to unmount a file system. Which is the appropriate command to determine who or what is accessing the file system？（）
    A

    who /filesystem

    B

    lsfs /filesystem

    C

    fuser /filesystem

    D

    umount -f /filesystem


    正确答案： D
    解析： 暂无解析

  • 第10题：

    单选题
    An administrator received a call from a user whose PC crashed while using vi to edit a file. The user wants the edited file back. Where should the administrator look for the file（）
    A

    /tmp

    B

    /var/preserve

    C

    /var/tmp/$USER

    D

    $HOME/.vi


    正确答案： C
    解析： 暂无解析

  • 第11题：

    单选题
    A company finished upgrading the wireless encryption to WPA2 Enterprise. The administrator receives a call from a user who is unable to connect to the company wireless. Which of the following is MOST likely causing the connection problem?（）
    A

    The laptop is missing the software supplicant

    B

    The access point SSID is hidden.

    C

    The laptop only supports TKIP and AES encryption,

    D

    The access point is on the wrong channel.


    正确答案： B
    解析： 暂无解析

  • 第12题：

    单选题
    A client is having problems connecting remotely after replacing a router. An administrator has just created an action plan. Which of the following is the NEXT step the administrator should perform to resolve this issue?（）
    A

    Implement and test the solution.

    B

    Determine if escalation is necessary.

    C

    Identify the affected areas of the network.

    D

    Identify the results and effects of the solution


    正确答案： C
    解析： 暂无解析

  • 第13题：

    A user requests access to a new file share.The administrator adds the user to the group with the appropriate access.The user is still unable to access the share.Which of the following actions should the administrator do to resolve the permissions issue？（）

    • A、Request the user to logoff and log back on.
    • B、Add the user as an administrator on their local machine.
    • C、Add the user as an administrator on the server.
    • D、Run an ipconfig /renew on the user’s machine.

    正确答案:A

  • 第14题：

    A user is unable to connect to the company's intranet server by FQDN, but can connect by IP address. Other users are not having a problem. An administrator verifies that the user can successfully ping the server by IP address and can properly resolve the FQDN using nslookup. The problem is persisting after running ipconfig /flushdns. Which of the following should the administrator do NEXT?（）

    • A、Examine the Imhost file.
    • B、Flush the cache on the DNS server.
    • C、Flush the cache on the WINS server.
    • D、Examine the hosts file

    正确答案:D

  • 第15题：

    An administrator needs to know the workstation name of a user who called in for support in orderto remotely manage it. After calling the user and having the user open a command prompt, whichof the following commands would the administrator ask the user to type?（）

    • A、Netstat
    • B、Ifconfig
    • C、Hostname
    • D、Ping

    正确答案:C

  • 第16题：

    An administrator receives a call from a user who is unable to receive email. After troubleshooting the administrator is able to resolve the issue and verify that user is able to access email again.  Which of the following is the NEXT step that the administrator should take？（）

    • A、 Implement preventative measures.
    • B、 Close the issue.
    • C、 Document the outcome.
    • D、 Question other users to make sure they are not having the same issue.

    正确答案:C

  • 第17题：

    A user calls the system administrator and states that they can no longer access the file server they had been working on all morning. To trouble shoot this problem，  which step should the administrator take FIRST？（）

    • A、 Reboot the file server.
    • B、 Ask the user what they were doing when they noticed the problem.
    • C、 Ask the user to reboot their PC.
    • D、 Ask the user to ping the default gateway and report the response times back to the administrator.

    正确答案:B

  • 第18题：

    An administrator receives a contract for a server install at a new building. Which of the followingshould be completed after installing the server?（）

    • A、Log the administrator password used
    • B、Test the air temperature
    • C、Update the network diagram
    • D、Review the evacuation procedures

    正确答案:C

  • 第19题：

    Multiple users call from the same location saying that they have no network connectivity. The administrator is unable to ping the main switch at that IDF. Which of the following configuration management documents would the administrator MOST likely consult to troubleshoot the issue?（）

    • A、Baseline configuration
    • B、Security policy
    • C、Performance and transaction logs
    • D、Physical network diagram

    正确答案:D

  • 第20题：

    An administrator received a call from a user whose PC crashed while using vi to edit a file. The user wants the edited file back. Where should the administrator look for the file（）

    • A、/tmp
    • B、/var/preserve
    • C、/var/tmp/$USER
    • D、$HOME/.vi

    正确答案:B

  • 第21题：

    单选题
    An administrator receives a call from a user who is unable to receive email. After troubleshooting the administrator is able to resolve the issue and verify that user is able to access email again.  Which of the following is the NEXT step that the administrator should take？（）
    A

     Implement preventative measures.

    B

     Close the issue.

    C

     Document the outcome.

    D

     Question other users to make sure they are not having the same issue.


    正确答案： C
    解析： 暂无解析

  • 第22题：

    单选题
    An administrator receives a call from a user who is unable to receive email. After checking the workstation and email settings the administrator is still not able to determine the problem.  Which of thefollowing is the NEXT step that the administrator should take？ （）
    A

     Create an action plan.

    B

     Escalate the issue.

    C

     Reboot the mail server.

    D

     Document the solution.


    正确答案： A
    解析： 暂无解析

  • 第23题：

    单选题
    An administrator is troubleshooting a problem on an application server， but has not determined the cause of the problem and is not able to replicate the problem.  Which of the following should the administrator do prior to escalating the issue？（）
    A

     Gather information from users.

    B

     Reboot the server.

    C

     Apply the latest service packs to the operating system.

    D

     Perform a root cause analysis.


    正确答案： B
    解析： 暂无解析

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