A manager calls with an urgent issue and needs their machine fixed as soon as possible. Thetechnician arrives and the office is empty, however there are several confidential papers on the desk. Which of the following should the technician do NEXT?（）A、Wait

第1题：

A technician installs a CD-RW drive with a feature that enables the drive to write labels directly onto the disk. The computer will burn disks but will not write labels. Which of the following should the technician do NEXT?（）

• A、Reboot the computer
• B、Remove the drive and reinstall
• C、Install the device driver
• D、Flash the BIOS

第2题：

A technician has just finished installing a new NIC into a customer’s desktop. Which of thefollowing should the technician do NEXT?（）

• A、Perform a full system backup.
• B、Follow up with the customer, verifying satisfaction.
• C、Ask their manager to contact the customer.
• D、Perform a complimentary virus scan.

第3题：

A technician receives a boot error message OS not found. Which of the following should thetechnician check? （）

• A、The boot order in the BIOS
• B、If Plug and Play is enabled
• C、If the computer is in Safe Mode
• D、If the BIOS is current

第4题：

A technician has had several support requests for one PC. The technician has reseated the PCIcards and replaced the hard drive in the PC located in a school cafeteria kitchen. PCs located in the business office or the classrooms have not had this issue. Which of the following is MOST likely causing this PC’s issue?（）

• A、Faulty RAM
• B、240 volt Kitchen outlets
• C、Power Brownouts
• D、Excessive Heat

第5题：

A technician is troubleshooting a lack of Internet connectivity affecting their entire office. The technician suspects the issue is with their Internet Service Provider failing to provide service.Which of the following command line tools should the technician use to BEST test this theory？（）

• A、tracert
• B、ipconfig
• C、netstat
• D、nslookup

第6题：

An ISP has provided a DSL Internet connection with a static IP address. A technician is setting up a small office home office (SOHO) wireless router and needs to provide Internet access to five PCs on the network. Which of the following should be enabled?（）

• A、NAT
• B、WPS
• C、MAC filtering
• D、Port forwarding

第7题：

A technician is sent out to a client’s office to solve an issue involving a machine which has numerous Windows XP service failures upon startup. Which of the following would be the FIRST place to check for information on this?（）

• A、Event Viewer
• B、MSCONFIG
• C、Services MMC
• D、Group Policy Editor

第8题：

A technician is preparing to update the BIOS on a laptop. Which of the following should thetechnician do to prevent problems during the update?（）

• A、Remove all of the memory
• B、Plug in the AC adapter
• C、Remove the hard drive and optical drive
• D、Clear the partitions on the hard drive

第9题：

A technician receives an urgent call that the switch in accounting is down. Which of the followingshould the technician do FIRST to troubleshoot this issue?（）

• A、Identity symptoms and problems
• B、Document the process and solutions
• C、Establish the most probable cause
• D、Escalate if necessary.

第10题：

A technician has fixed a reported issue with a heavily used software program and users have verified that the program is working correctly. Which of the following should the technician do NEXT？（）

• A、Document the process and update the baseline.
• B、Test the theory of probable cause and verify with the software vendor.
• C、Establish a plan of action to be included in the business impact analysis.
• D、Implement the software manufacturer workaround.

第11题：

第12题：

第13题：

A technician needs to ping a client’s machine that the technician is working on, to ensure that thenetwork card is functioning correctly. Which of the following IP addresses should be used?（）

• A、10.76.0.1
• B、127.0.0.1
• C、192.168.0.1
• D、255.255.255.0

第14题：

A technician is searching a knowledge base for the correct method of removing a virus. The knowledge base states that the key： HKEY_LOCAL_MACHINE/MICROSOFT/SOFTWARE/CURRENTVERSION/PAK needs to be deleted. Which of the following should the technician use to delete the key？（）

• A、MSCONFIG
• B、DEBUG
• C、EVENTVIEWER
• D、REGEDIT

第15题：

After a technician installs a video card, which of the following should the technician configure NEXT?（）

• A、Resolution
• B、Colors
• C、Dots per inch
• D、Refresh rate

第16题：

A technician needs a wireless access point to cover most of the office. Which of the following should the technician perform FIRST to achieve this? （）

• A、Change the radio channel
• B、Apply MAC address filter
• C、Determine placement
• D、Reduce radio power level

第17题：

A server administrator implements a solution that should fix an issue. Which of the following should the administrator do NEXT in the troubleshooting process？（）

• A、Notify users impacted by the problem
• B、Verify full system functionality
• C、Document the actions and outcomes
• D、Identify the scope of the problem

第18题：

A user states that the wireless on their laptop was working when they where at home, however,now in the office no wireless connection can be made. Which of the following should the technician check FIRST?（）

• A、If the wireless is enabled
• B、If the laptop is connected to the correct gateway
• C、If the SSID is enabled
• D、If the DHCP address scheme is correct

第19题：

A user states that a networked printer is not working today, but yesterday the printer worked fine. The technician checks the user’s print queue and sees several jobs in the queue. The queue is flushed, restarted, and the user is still having the same issue. Which of the following should be verified NEXT on the printer? （）

• A、That the WEP key is disabled
• B、That the fuser is not faulty
• C、That the IP is static
• D、That the buffer is not overloaded

第20题：

A customer has a question about the repairs needed for their desktop computer. While asking their question to a technician, the technician receives a personal phone call on their cell phone. Which of the following should the technician do NEXT?（）

• A、Ask the customer to wait and answer the phone call.
• B、Talk on the phone while listening to the customer.
• C、Hand the phone to a coworker to answer the call.
• D、Silence the phone and then listen to the customer.

第21题：

A technician needs to replace a computer’s hard drive. Which of the following should thetechnician do FIRST?（）

• A、Remove network connections
• B、Remove the RAM
• C、Self ground on the computer case
• D、Disconnect power to PC

第22题：

第23题：