Which of the following are the FIRST actions to take when an administrator is troubleshooting a server？（）A、 Make one change at a time and test/confirm the change has resolved the problem.B、 Verify full system functionality.C、 Replicate the problem.D、 Dete

第1题：

When implementing a solution to a problem, which of the following is the BEST course of action to take?（）

• A、Replace all components simultaneously to ensure that the system is functional.
• B、Replace all hardware associated with the problem first to eliminate the possibility of hardware and move onto software
• C、Purchase new parts for the system to confirm that they function.
• D、Implement one change at a time, reversing the change if it has not resolved the problem.

第2题：

Which of the following is the MOST important troubleshooting step？（）

• A、Test the theory.
• B、Perform a root cause analysis.
• C、Establish a plan of action.
• D、Make one change at a time.

第3题：

After a server has been installed into a rack, an administrator must ensure which of the following?（）

• A、Warm air flow is permitted through the front bezel
• B、The system is labeled so that it can be identified
• C、Verify the change control process can be implemented
• D、Determine the correct power requirements

第4题：

An administrator is planning an upgrade of a major software package on an application server.The software has been tested successfully in a test environment and it is ready to go into production. Which of the following steps should the administrator take next?（）

• A、Identify necessary operating system updates
• B、Implement the change
• C、Document the change
• D、Schedule system down time

第5题：

Which of the following describes the FINAL step in the troubleshooting process?（）

• A、Verify full system functionality.
• B、Implement the change.
• C、Test the theory to determine the cause.
• D、Root cause analysis.

第6题：

A server administrator implements a solution that should fix an issue. Which of the following should the administrator do NEXT in the troubleshooting process？（）

• A、Notify users impacted by the problem
• B、Verify full system functionality
• C、Document the actions and outcomes
• D、Identify the scope of the problem

第7题：

When making changes to a server， which of the following is the BEST way to troubleshoot a problem？（）

• A、 Perform root cause analysis and then test the theory to determine the cause.
• B、 Make changes to the system and document everything once the problem is resolved.
• C、 Make multiple changes to all affected areas to resolve all potential issues.
• D、 Make a change and if the problem is not resolved， reverse the change.

第8题：

第9题：

第10题：

第11题：

第12题：

第13题：

Which of the following is the FIRST step when troubleshooting an issue？（）

• A、Identify the problem.
• B、Verify full system functionality.
• C、Document all findings.
• D、Establish a theory of probable cause.

第14题：

An administrator has implemented a solution to resolve a server’s problem in which the server unexpectedly reboots.  Which of the following should be the administrator’s NEXT troubleshooting step？（）

• A、Test the theory to determine if the solution will correct the issue， list all other possible causes.
• B、Verify full system functionality.
• C、Document the issue； include details regarding findings， actions taken to resolve the issue， and the outcome.
• D、Establish a theory of probable cause based on previous tests and determine next steps toresolve

第15题：

When an administrator is troubleshooting a system, which of the following describes the NEXT course of action if a change does not solve the problem?（）

• A、Establish a new theory of probable cause.
• B、Reverse the change.
• C、Implement the next logical change.
• D、Perform a root cause analysis.

第16题：

Which of the following is the LAST step an administrator should take when troubleshooting an issue？（）

• A、 Identify changes to the system.
• B、 Replicate the problem in the system.
• C、 Verify full system functionality. 
• D、 Implement the solution.

第17题：

A customer’s computer crashes consistently when a specific application is launched. Thetechnician has looked at the computer and confirmed the cause of the crash. Which of thefollowing is the NEXT troubleshooting step the technician should take?（）

• A、Verify full system functionality.
• B、Document the findings, actions, and outcomes.
• C、Establish a plan of action to resolve the problem.
• D、Question the user and identify changes the user has made to the system.

第18题：

Which of the following are the FIRST actions to take when an administrator is troubleshooting aserver?（）

• A、Make one change at a time and test/confirm the change has resolved the problem.
• B、Verify full system functionality.
• C、Replicate the problem.
• D、Determine if a common element is causing multiple problems.
• E、Identify any changes to the server.

第19题：

When implementing a solution to a problem， which of the following is the BEST course of action to take？（）

• A、 Replace all components simultaneously to ensure that the system is functional.
• B、 Replace all hardware associated with the problem first to eliminate the possibility of hardware and move onto software.
• C、 Purchase new parts for the system to confirm that they function.
• D、 Implement one change at a time， reversing the change if it has not resolved the problem.

第20题：

第21题：

第22题：

第23题：