A server has failed after a tested and scheduled change control has been implemented.  Which of the following is the FIRST thing the server technician should do？（）A、Perform a root cause analysis.B、Escalate the problem.C、Notify stakeholders.D、Establish a p

第1题：

A technician wants to compare a new servers performance over a period of time. Which of the following should the technician do FIRST？（）

• A、 Monitor processor performance logs
• B、 Constantly check the task manager
• C、 Use performance server logs
• D、 Establish a baseline for the server

第2题：

Several users from the same location are reporting problems accessing the intranet server. An administrator has verified that no other remote areas are having issues connecting to the same server. Which of the following steps should the administrator perform NEXT?（）

• A、Determine what has changed
• B、Test a solution.
• C、Establish the most probable cause
• D、Escalate the problem to the right section

第3题：

The technician has suspicions that a browser has been hijacked. Which of the following should the technician look for in this situation?（）

• A、A new default gateway has been setup.
• B、A new Internet shortcut has been added.
• C、A new web browser has been installed and is now the default.
• D、A proxy server has been enabled.

第4题：

A technician wants to compare a new server performance over a period of time. Which of the following should the technician do FIRST?（）

• A、Monitor processor performance logs
• B、Constantly check the task manager
• C、Use performance server logs
• D、Establish a baseline for the server

第5题：

A Windows server’s backup jobs keep failing with an error message stating that the source drive is not available. After reviewing the logs， which of the following should a technician do FIRST to troubleshoot this issue？（）

• A、Verify the backup media has enough storage space for the backup job
• B、Verify the volume shadow copy service is running
• C、Close all terminal services sessions on the server
• D、Reboot the Windows server and re-run the backup job

第6题：

An administrator is troubleshooting a problem on an application server， but has not determined the cause of the problem and is not able to replicate the problem.  Which of the following should the administrator do prior to escalating the issue？（）

• A、 Gather information from users.
• B、 Reboot the server.
• C、 Apply the latest service packs to the operating system.
• D、 Perform a root cause analysis.

第7题：

The server room that an administrator manages has just caught fire. Which of the following is the FIRST thing that the administrator should do？（）

• A、 Evacuate all personnel.
• B、 Notify staff of the potential service outage.
• C、 Use fire suppression techniques until the fire department arrives.
• D、 Grab the backup tapes and exit the server room.

第8题：

第9题：

第10题：

第11题：

第12题：

第13题：

Which of the following should be done FIRST when troubleshooting a problem？（）

• A、Test the theory to determine the cause
• B、Perform a root cause analysis
• C、Establish a plan of action
• D、Document outcomes

第14题：

A technician has installed a new motherboard in a workstation, but after hardware tests, themotherboard has failed. Which of the following should the technician do FIRST before replacingthe motherboard? （）

• A、Reseat all power connections.
• B、Remove the CMOS battery.
• C、Install the graphics card.
• D、Ground to the case.

第15题：

A technician works for a company that has recently been affected by a virus. The virus entered the network by using port 6000. Port 6000 is used by an application located on a server. The technician has been asked to block this port on all servers and computers except for the one server which uses this port. Which of the following should the technician do？（）

• A、Update the antivirus application
• B、Install critical update security patches
• C、Adjust the software firewall settings
• D、Replace the current antivirus program

第16题：

After a server has been installed into a rack, an administrator must ensure which of the following?（）

• A、Warm air flow is permitted through the front bezel
• B、The system is labeled so that it can be identified
• C、Verify the change control process can be implemented
• D、Determine the correct power requirements

第17题：

The administrator has just installed a new memory module into the server. Now， the server is not showing the new memory. Which of the following should the administrator perform FIRST？（）

• A、System reboot
• B、Reseat the memory
• C、Install the latest firmware
• D、Install the latest driver

第18题：

After successfully testing a probable cause to an issue， which of the following is the NEXT troubleshooting step？（）

• A、Implement the solution or escalate.
• B、Perform a root cause analysis.
• C、Establish a plan of action to resolve the problem.
• D、Verify full system functionality and if applicable implement preventative measures.

第19题：

An administrator is investigating an incident where an unauthorized user gained access to a servera nd modified HR files.The administrator has a tested theory as to how the user accomplished this.Which of the following actions should the administrator take NEXT？（）

• A、Perform a root cause analysis.
• B、Implement a change to the servers.
• C、Establish a plan of action to resolve the issue.
• D、Question users prior to implementing the solution.

第20题：

第21题：

第22题：

第23题：