A customer reports that their newly purchased Windows Vista Home Premium notebook is unable tosee other computers in their home office. Which of the following is the MOST likely cause? （）A、The Windows Defender service is turned on.B、The Network Location T

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第2题：

A customer reports the optical drive is no longer responding. Which of the following questionsshould be asked FIRST?（）

• A、“Did you log in with an administrator account?”
• B、“Have you been to any inappropriate websites?”
• C、“What have you changed since the optical drive worked properly?”
• D、“What has changed since the optical drive worked properly?”

第3题：

料饼提升机的型号（）

• A、NE600
• B、NE400
• C、NE800
• D、NE200

第4题：

以下对NE80和NE40的主控板说法正确的是（）。

• A、NE80的MPU板可以和NE40的SRU板混用
• B、NE80的MPU板可用在NE40上，但NE40的SRU板不能用在NE80上
• C、NE40的SRU板可用在NE80，但NE80的MPU板不可以用在NE40上
• D、NE80的MPU板不可以和NE40的SRU板混用

第5题：

A customer reports that the laser printer produces poor quality printouts. Having arrived onsite, the technician has a discussion with the customer and reviews some examples of their print jobs. Which of the following should the technician do NEXT? （）

• A、Clean the toner cartridge.
• B、Change the paper.
• C、Replace the fuser.
• D、Print a test page.

第6题：

A customer reports that a networked printer is not printing documents. The technician successfullypings the printer’s IP address. Which of the following could be the problem? (Select TWO).（）

• A、The network cable is unplugged.
• B、The printer is low on toner.
• C、The gateway address on the printer is incorrect.
• D、The printer is out of paper.
• E、The spooler is not functioning.

第7题：

A customer reports that their sound is not working. They state that the speakers worked previously. Which of the following should the technician check？（）

• A、Speakers are in regulatory compliance.
• B、Speakers are on and the mute is off.
• C、Ensure the speakers are on the Windows HCL.
• D、Verify the system has enough hard drive space.
• E、The audio driver is installed correctly.
• F、Speakers are plugged into the correct jack.

第8题：

A customer using an IBM System Storage DS8700 is facing performance problems. After the analysis by the technical specialist， the diagnosis indicates that the cache hits may be improved by a cache upgrade.  How can the system be monitored in order to check the benefits of the cache upgrade（）

• A、using the "vmstat" command on the AIX servers connected via SAN to the DS8700 system
• B、look at the IOPS using the DS8700
• C、reading the performance reports via Tivoli Storage Productivity Center for Disk
• D、generating reports using theTotalStorage Expert

第9题：

You work with a SQL Server 2005 database that provides banking information for customers. You want customers to see banking reports that combine data that is retrieved from the database with real-time investment information that comes from a Web service provided by a third party. The investment information must be current when the reports are executed. You need to create the appropriate objects that support the reports. What should you do？（）

• A、Publish the data in the database as an XML Web service by using the FOR XML AUTO clause.
• B、Create a table to store the banking information for each customer. Create a trigger that fires when data is inserted into the table that joins with the data coming from the Web service.
• C、Create a Transact-SQL stored procedure that uses a temporary table to store the banking information for each customer. Update the table with the values from the Web service.
• D、Have a developer in TestKing.com create an assembly that calls the remote Web service.Create a CLR function by using the assembly. Call the CLR function and combine the results with banking information in the database.

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第13题：

A customer reports to Karen, a technician, that he is experiencing problems with the display after his computer is fully booted but reports seeing the BIOS splash screen during boot. Which of the following would MOST likely be the cause?（）

• A、The video cable is incorrectly attached.
• B、A corrupted or incorrect video driver is installed.
• C、An incorrect video card is installed in the computer.
• D、The video card is defective and needs to be replaced.

第14题：

NE20系列路由器有包括：（）。

• A、NE20-2
• B、NE20-4
• C、NE20-6
• D、NE20-8

第15题：

A customer using an IBM System Storage DS8300 is facing performance problems. After the analysis by the technical specialist， the diagnosis indicates that the cache hits may be improved by a cache upgrade.  How can the system be monitored in order to check the benefits of the cache upgrade（）

• A、using the "vmstat" command on the AIX servers connected via SAN to the DS8300 system
• B、looking at the number of I/O managed by the DS8300 system
• C、reading the performance reports via TotalStorage Productivity Center for Disk
• D、generating reports using the TotalStorage Expert

第16题：

If authentication is enabled，which statement is true？（）

• A、client reports will display authenticated usernames
• B、client reports will display both the username and IP address of the clients
• C、client reports are not affected by authentication
• D、client reports will display the IP address of the authentication server

第17题：

A customer reports they are unable to connect to any computers outside of the office and they are unable to connect to the Internet. When the technician runs ipconfig, the customer gets the following output: IP address169.254.2.4 Subnet Mask.255.255.0.0 Default Gateway. Which of the following could be causing the issue?（）

• A、The subnet mask is not correctly configured.
• B、The DNS client has not been configured on the computer.
• C、The DHCP client is unable to obtain an IP address from the DHCP server.
• D、The default gateway is not specified

第18题：

A customer reports that error messages occasionally appear and quickly disappear. Which of thefollowing is the BEST place for a technician to begin troubleshooting this issue?（）

• A、Run a System Restore
• B、Check Device Manager
• C、Check the Event Logs
• D、Check the System Information

第19题：

A customer notifies the integrator that the system keypad reports trouble at a window. Upon inspection， the customer finds the window closed and locked； the customer resets the system and it fails to correct the issue. Which of the following steps should the integrator take to resolve the issue？（）

• A、Check that the sensor is not misaligned.
• B、Clean the space between the sensor and the plate.
• C、Toggle the tamper switch to reset the sensor.
• D、Bypass the zone.

第20题：

ou share a computer with other users.  You need to ensure that all application and device driver failure reports for this computer are submitted to Microsoft Problem Reports and Solutions.  What should you do？（）

• A、After each error occurs， perform a Microsoft Windows Update scan.
• B、Turn on the Windows Problem Reporting feature for all users.
• C、Configure the computer to take part in the Microsoft Windows Customer Experience Improvement Program.
• D、Create a standard user account. Instruct all users to log on by using this standard user account. Configure auditing for this user account.

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