A technician receives a printer that is printing ink smudges on random sheets of paper. Which of the following should the technician try FIRST?()
第1题:
An administrator is setting up a network and would like to prevent users from having the ability toplug their PC into the network to receive an IP address.Which of the following addressing schemes should the technician use?()
A.NAT
B.Dynamic
C.Subnetting
D.Static
第2题:
A technician needs to manage a switch by using the management port on the back of the switch.Which of the following cables would the technician use?()
第3题:
A technician plugs a USB device into the front panel of a desktop computer and nothing happens.The technician knows that plug-n-play is enabled. Which of the following BEST describes a possible cause to this issue?()
第4题:
Which of the following safety procedures is the BEST when lifting heavy equipment onto a repairbench?()
第5题:
Which of the following components could MOST likely cause Mike, a technician, to receive a ‘Nonsystem disk or disk error’ after POST?()
第6题:
A technician is renaming files on a PC from a command prompt and is currently in the root of driveC: Which of the following commands should the technician use to move to a different directory? ()
第7题:
A technician needs to find an end of a network cable drop. Which of the following tools would the technician use?()
第8题:
A customer calls in, talking constantly without allowing time for the technician to answer or ask questions. The technician decides to place the customer on hold to work on another issue and misses what the customer’s problem was. When the customer is finished explaining the issue, the technician asks the customer to summarize the problem again, which angers the customer. How could the technician have better handled the situation to avoid such a confrontation?()
第9题:
The technician notices that one of the wires in a CAT5 cable is cut in half. Which of the followingconnectivity issues did the technician discover?()
第10题:
The technician plugged a USB 2.0 device into a USB 1.1 port.
The technician needs to reboot the computer for the device to work.
The technician plugged a USB 1.1 device into a USB 2.0 port.
The front panel connectors are not plugged into the motherboard.
第11题:
The technician should always bend at the waist and lift with their arms.
The technician should seek assistance from an available customer.
The technician should always bend at the waist and lift with their back.
The technician should get assistance from another technician.
第12题:
NAT
Dynamic
Subnetting
Static
第13题:
第14题:
Which three flow-control port states lead to enabled link flow control? ()
第15题:
接待来船办理业务的人员。()
第16题:
A technician purchases a new 120 GB IDE hard disk to use in an old server as a swap drive. After adding the drive to the server, the technician discovers that the operating system does not detect the drive. After rebooting the server, the technician notices the drive is missing from POST and comes to the conclusion that the BIOS needs to be updated. The technician downloads the latest version of the BIOS update from the manufacturer website. Which action should the technician take next?()
第17题:
A technician installed a new application on a Windows XP desktop. When the technician tries to launch the application it crashes. Which of the following can the technician use to troubleshoot the application?()
第18题:
A technician installed a new application on a Windows XP desktop. After the application wasinstalled, the technician rebooted the desktop and received a bluescreen error. Which of thefollowing steps should the technician perform?() (Select TWO).
第19题:
The customer has a dedicated ink jet fax machine that is used to send and receive faxes only from the corporate office. The user complains of streaks on the received faxes while the internal self-prints are fine. Which of the following should a technician recommend?()
第20题:
A technician is troubleshooting a lack of Internet connectivity affecting their entire office. The technician suspects the issue is with their Internet Service Provider failing to provide service.Which of the following command line tools should the technician use to BEST test this theory?()
第21题:
Boot into Safe Mode
Replace the motherboard
Uninstall the application
Replace the hard drive
Install more RAM
第22题:
Allow the user to demonstrate expertise.
Do not argue; empathize with the user, and offer to help.
Ask the user to watch as the technician diagnoses and corrects the problem.
Document each of the steps to replicate at a later time.
第23题:
Resolution
Colors
Dots per inch
Refresh rate