Which of the following is the FIRST step when troubleshooting an issue？（）A、Identify the problem.B、Verify full system functionality.C、Document all findings.D、Establish a theory of probable cause.

题目

Which of the following is the FIRST step when troubleshooting an issue？（）

  • A、Identify the problem.
  • B、Verify full system functionality.
  • C、Document all findings.
  • D、Establish a theory of probable cause.
相似考题

1.The network technician is troubleshooting a network issue by implementing a new security device.After installing and configuring the device, which of the following steps should the technician takeNEXT?（）A. Verity full system functionalityB. Identify the main problem and question the userC. Document their findings, actions, and outcomesD. Escalate the issue to upper management

2.Which of the following describes the FINAL step in the troubleshooting process?()A. Verify full system functionality.B. Implement the change.C. Test the theory to determine the cause.D. Root cause analysis.

3.Which of the following are the FIRST actions to take when an administrator is troubleshooting aserver?()A. Make one change at a time and test/confirm the change has resolved the problem.B. Verify full system functionality.C. Replicate the problem.D. Determine if a common element is causing multiple problems.E. Identify any changes to the server.

4.When an administrator is troubleshooting a system, which of the following describes the NEXT course of action if a change does not solve the problem?()A. Establish a new theory of probable cause.B. Reverse the change.C. Implement the next logical change.D. Perform a root cause analysis.

参考答案和解析
正确答案:A
更多“Which of the following is the FIRST step when troubleshooting an issue？（）A、Identify the problem.B、Verify full system functionality.C、Document all findings.D、Establish a theory of probable cause.”相关问题

  • 第1题：

    Which of the following should be done FIRST when troubleshooting a problem？（）

    • A、Test the theory to determine the cause
    • B、Perform a root cause analysis
    • C、Establish a plan of action
    • D、Document outcomes

    正确答案:A

  • 第2题：

    The network technician is troubleshooting a network issue by implementing a new security device.After installing and configuring the device, which of the following steps should the technician takeNEXT?（）

    • A、Verity full system functionality
    • B、Identify the main problem and question the user
    • C、Document their findings, actions, and outcomes
    • D、Escalate the issue to upper management

    正确答案:A

  • 第3题：

    Which of the following is the NEXT step in the troubleshooting theory after identifying the problem?（）

    • A、Establish a theory of probable cause
    • B、Test the theory
    • C、Implement preventative measures
    • D、Establish a plan of action

    正确答案:A

  • 第4题：

    Which of the following is the LAST step an administrator should take when troubleshooting an issue？（）

    • A、 Identify changes to the system.
    • B、 Replicate the problem in the system.
    • C、 Verify full system functionality. 
    • D、 Implement the solution.

    正确答案:C

  • 第5题：

    A customer’s computer crashes consistently when a specific application is launched. Thetechnician has looked at the computer and confirmed the cause of the crash. Which of thefollowing is the NEXT troubleshooting step the technician should take?（）

    • A、Verify full system functionality.
    • B、Document the findings, actions, and outcomes.
    • C、Establish a plan of action to resolve the problem.
    • D、Question the user and identify changes the user has made to the system.

    正确答案:C

  • 第6题：

    Which of the following are the FIRST actions to take when an administrator is troubleshooting aserver?（）

    • A、Make one change at a time and test/confirm the change has resolved the problem.
    • B、Verify full system functionality.
    • C、Replicate the problem.
    • D、Determine if a common element is causing multiple problems.
    • E、Identify any changes to the server.

    正确答案:C,E

  • 第7题：

    A user is having problems printing. The technician believes the printer may be out of ink. Which of the following troubleshooting steps should be performed NEXT?（）

    • A、Establish a plan of action to resolve the problem
    • B、Implement the solution
    • C、Test the theory to determine cause
    • D、Verify full system functionality

    正确答案:C

  • 第8题：

    A technician has fixed a reported issue with a heavily used software program and users have verified that the program is working correctly. Which of the following should the technician do NEXT？（）

    • A、Document the process and update the baseline.
    • B、Test the theory of probable cause and verify with the software vendor.
    • C、Establish a plan of action to be included in the business impact analysis.
    • D、Implement the software manufacturer workaround.

    正确答案:A

  • 第9题：

    单选题
    Which of the following is the LAST step an administrator should take when troubleshooting an issue？（）
    A

     Identify changes to the system.

    B

     Replicate the problem in the system.

    C

     Verify full system functionality. 

    D

     Implement the solution.


    正确答案： A
    解析： 暂无解析

  • 第10题：

    单选题
    An administrator has implemented a solution to resolve a server’s problem in which the server unexpectedly reboots.  Which of the following should be the administrator’s NEXT troubleshooting step？（）
    A

    Test the theory to determine if the solution will correct the issue， list all other possible causes.

    B

    Verify full system functionality.

    C

    Document the issue； include details regarding findings， actions taken to resolve the issue， and the outcome.

    D

    Establish a theory of probable cause based on previous tests and determine next steps toresolve


    正确答案： B
    解析： 暂无解析

  • 第11题：

    单选题
    Which of the following is the FIRST step when troubleshooting an issue？（）
    A

    Identify the problem.

    B

    Verify full system functionality.

    C

    Document all findings.

    D

    Establish a theory of probable cause.


    正确答案： A
    解析： 暂无解析

  • 第12题：

    单选题
    After successfully testing a probable cause to an issue， which of the following is the NEXT troubleshooting step？（）
    A

    Implement the solution or escalate.

    B

    Perform a root cause analysis.

    C

    Establish a plan of action to resolve the problem.

    D

    Verify full system functionality and if applicable implement preventative measures.


    正确答案： C
    解析： 暂无解析

  • 第13题：

    Which of the following should be the FINAL step according to the troubleshooting theory?（）

    • A、Verify full system functionality
    • B、Implement preventative measures
    • C、Implement the solution
    • D、Document findings and outcomes

    正确答案:D

  • 第14题：

    An administrator has implemented a solution to resolve a server’s problem in which the server unexpectedly reboots.  Which of the following should be the administrator’s NEXT troubleshooting step？（）

    • A、Test the theory to determine if the solution will correct the issue， list all other possible causes.
    • B、Verify full system functionality.
    • C、Document the issue； include details regarding findings， actions taken to resolve the issue， and the outcome.
    • D、Establish a theory of probable cause based on previous tests and determine next steps toresolve

    正确答案:B

  • 第15题：

    When an administrator is troubleshooting a system, which of the following describes the NEXT course of action if a change does not solve the problem?（）

    • A、Establish a new theory of probable cause.
    • B、Reverse the change.
    • C、Implement the next logical change.
    • D、Perform a root cause analysis.

    正确答案:B

  • 第16题：

    Which of the following describes the FINAL step in the troubleshooting process?（）

    • A、Verify full system functionality.
    • B、Implement the change.
    • C、Test the theory to determine the cause.
    • D、Root cause analysis.

    正确答案:A

  • 第17题：

    A server administrator implements a solution that should fix an issue. Which of the following should the administrator do NEXT in the troubleshooting process？（）

    • A、Notify users impacted by the problem
    • B、Verify full system functionality
    • C、Document the actions and outcomes
    • D、Identify the scope of the problem

    正确答案:B

  • 第18题：

    After successfully testing a probable cause to an issue， which of the following is the NEXT troubleshooting step？（）

    • A、Implement the solution or escalate.
    • B、Perform a root cause analysis.
    • C、Establish a plan of action to resolve the problem.
    • D、Verify full system functionality and if applicable implement preventative measures.

    正确答案:C

  • 第19题：

    Which of the following should be completed NEXT, after testing the theory of probable cause?（）

    • A、Verify full system functionality
    • B、Implement preventative measures
    • C、Establish a plan of action to resolve the problem
    • D、Implement the solution to the problem

    正确答案:C

  • 第20题：

    单选题
    When an administrator is troubleshooting a system， which of the following describes the NEXT course of action if a change does not solve the problem？（）
    A

     Establish a new theory of probable cause.

    B

     Reverse the change.

    C

     Implement the next logical change.

    D

     Perform a root cause analysis.


    正确答案： B
    解析： 暂无解析

  • 第21题：

    单选题
    Which of the following is the NEXT step in the troubleshooting theory after identifying the problem?（）
    A

    Establish a theory of probable cause

    B

    Test the theory

    C

    Implement preventative measures

    D

    Establish a plan of action


    正确答案： B
    解析： 暂无解析

  • 第22题：

    单选题
    Which of the following describes the FINAL step in the troubleshooting process？（）
    A

     Verify full system functionality.

    B

     Implement the change.

    C

     Test the theory to determine the cause.

    D

     Root cause analysis.


    正确答案： B
    解析： 暂无解析

  • 第23题：

    单选题
    Which of the following should be the FINAL step according to the troubleshooting theory?（）
    A

    Verify full system functionality

    B

    Implement preventative measures

    C

    Implement the solution

    D

    Document findings and outcomes


    正确答案： A
    解析： 暂无解析

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