When dealing with customers on the phone that are not very comfortable with technology, which of the following techniques would be MOST helpful to ensure that effective communication is taking place?（）A、Frequently paraphrase what the caller is saying.B、Re

题目

When dealing with customers on the phone that are not very comfortable with technology, which of the following techniques would be MOST helpful to ensure that effective communication is taking place?（）

  • A、Frequently paraphrase what the caller is saying.
  • B、Repeat what is being said multiple times so that the customer can understand exactly what to do.
  • C、Speak very slowly when replying to the customer.
  • D、Tell the customer to send an email stating exactly what the problem is so that the communication between the two parties is clear.
相似考题

1.54. The manager called my neighbor in when he saw him because______.A. he didn’t have enough shoes for his customers(顾客)B. my neighbor’s mother had taken a wrong pair of shoesC. there was something wrong with his checkD. he found it hard to satisfy his customers

2.Angry customers tend to aim their dissatisfaction and complaints at staff members. If this happens to you, you should remember that they are actually expressing their dissatisfaction about the company and not about you as an individual. But if you wish to be successful in any business, then you have to learn how to handle angry customers. Listed below are a few guidelines to help you develop your own personal strategy for dealing with angry customers:Never argue back. You must stay calm and aim to satisfy the customer even in the most difficult situations. It is only by agreeing with their view point and suggesting a possible solution that you will resolve the situation and send the customer away happy.Use your ears more than your mouth. Make sure you listen more than you speak. By listening carefully, you will be able to understand why the customer is complaining, so that satisfactory steps can be taken.Show that you care: Use every opportunity to express your apology and understanding. You have to show that you will do everything within your power to try and resolve the situation. This exhibition of your concern will win the customer over. There will be a significant change in their behavior.Control your anger and be patient. Learn to relax and calm yourself. Having patience with your customers and with yourself will go a long way in winning over hostile customers.The above guidelines are very useful in helping you successfully tackle all kinds of difficult situations in life. If you follow them, you are on your way to succeeding in your career.21. Whom do angry customers tend to aim their dissatisfaction and complaints at?A. Staff members.B. Company managers.C. Those who accompany them.22. When a customer shouts rudely at you, you should().A. arg1e back and protect yourselfB. keep quiet and leave the customer aloneC. keep calm and listen carefully to the customer23. The underlined sentence “Use your ears more than your mouth” means().A. Your mouth is not more important for you than your ears.B. You should listen more than you speak.C. You should talk more than you listen.24. When dealing with an angry customer, which is NOT the right attitude?A. Be concerned.B. Be patient.C. Be amused.25. Which of the following statements is true according to the passage?A. When the customers complain, you neednt listen carefully.B. You neednt say sorry to those angry customers.C. You should relax yourself and try to understand the angry customers.

3.Examine this command:SQL > exec DBMS_STATS.SET_TABLE_PREFS (‘SH’, ‘CUSTOMERS’, ‘PUBLISH’, ‘false’);Which three statements are true about the effect of this command?()A. Statistics collection is not done for the CUSTOMERS table when schema stats are gathered.B. Statistics collection is not done for the CUSTOMERS table when database stats are gathered.C. Any existing statistics for the CUSTOMERS table are still available to the optimizer at parse time.D. Statistics gathered on the CUSTOMERS table when schema stats are gathered are stored as pending statistics.E. Statistics gathered on the CUSTOMERS table when database stats are gathered are stored as pending statistics.

4.The accrual basis of accounting requires revenue be recorded when cash is received from customers.()此题为判断题(对，错)。

更多“When dealing with customers on t”相关问题

  • 第1题：

    When dealing with transparent caching, where should the Content Engines be placed?()

    A. close to the servers

    B. close to the end users

    C. at the Internet edge

    D. in front of web server farms


    参考答案：B

  • 第2题：

    When I （）(发现他骗我) I stopped buying thins there and started dealing with another shop.


    正确答案:caught him cheating me

  • 第3题：

    You need to ensure that survey customers are automatically notified when their survey results are available. You must also ensure that customers can manage their own recipient lists. Which two actions should you perform?（）

    • A、Create a Subscription Management interface that will allow customers to modify their recipient lists.
    • B、Create a custom Notification Services Content Formatter to send an e-mail message to customers when their survey results are available.
    • C、Create a custom Notification Services Event Provider to send an e-mail message to customers when their survey results are available.
    • D、Create a Notification Services custom delivery protocol to send an e-mail message to customers when their survey results are available.
    • E、Create Notification Services Event rules to send an e-mail message to customers when their survey results are available.

    正确答案:A,E

  • 第4题：

    单选题
    ______ John prefers dealing with the clients directly, Steve prefers having distance between himself and the customers.
    A

    These

    B

    Whether

    C

    Since

    D

    While


    正确答案： C
    解析：
    句意：约翰喜欢直截了当地和客户打交道，而史蒂夫则喜欢与客户保持一定的距离。句中从句和主句形成对比，因此选择while表示对比。

  • 第5题：

    问答题
    Practice 3　　“Mini presentations”—about 6 minutes　　In this part of the test you are asked to give a short talk on a business topic. You have to choose one of the topics from the three below and then talk for about one minute. You have one minute to prepare your ideas.　　A: WHAT IS IMPORTANT WHEN...?　　Selecting staff for overseas training:　　● Work experience　　● Command of the language of the target country　　●...　　B: WHAT IS IMPORTANT WHEN...?　　Conducting a market analysis:　　● Targeted customers/clients　　● Comparison with major competitors　　●…　　C: WHAT IS IMPORTANT WHEN...?　　Aiming to improve customer service:　　● Finding out customer needs　　● Dealing with complaints efficiently　　●…

    正确答案： 【参考范例】
    If you choose A:
    When selecting staff for overseas training, their work performance must be taken into consideration. Selecting staff members with outstanding work performance for overseas   training will set a good example for other staff members, which may encourage them to   improve their work performance.
    Moreover, it is also very important to consider their command of the language of the target country when selecting staff for overseas training. Staff members with a good command of the language of the target country will be able to understand instructions given by the overseas trainer well enough, participate in all training activities without language barrier, and communicate with the trainer or other trainees freely.
    If you choose B:
    When conducting a market analysis, it is very necessary to analyze the targeted customers/clients. This analysis may include collection and analysis of information about the targeted customers/clients in terms of gender , range of age, likes and dislikes and average income.
    Furthermore, it helps to make a comparison with major competitors providing same or similar products/services.  There are several aspects that may be compared, for instance, financial strength, cost efficiency, impact of advertising, product/service range and special features of products/services.
    If you choose C:
    When aiming to improve customer service, first of all we should find out customer needs. Different approaches can be taken to collect information concerning customer needs, for example, designing a questionnaire for collecting most information, training a team for collecting and analyzing the information, etc.
    In addition, dealing with complaints efficiently is also very important, which can be done in a variety of ways.
    We may set up a hot line for customers to make complaints and train a team for handling customer complaints. The members of the team should be patient, enthusiastic and have good telephone manners and interpersonal skills.
    It means a lot that every complaint is dealt with seriously by the team and the customer who makes a complaint is always informed of the final result.
    It is advisable that a record of all complaints made by customers and how they have been dealt with be kept so that effective ways can be suggested as for how to deal with these complaints.
    解析： 暂无解析

  • 第6题：

    单选题
    What is the main problem when companies are dealing with the issue of benefits?
    A

    Increasing bills for US health care.

    B

    Linking employee benefits to talent management.

    C

    Competing with others in the talent market.

    D

    Catering to the preferences of employees.


    正确答案： C
    解析：
    该题考查公司处理福利问题的主要问题。文章第一段首句提到的“…reconcile their need to offset the rising cost of employee benefits with the desire to attract and retain the best talent”与选项B所表达意思一致。

  • 第7题：

    单选题
    When does auxiliary burner of incinerator put into operation? （） Ⅰ.tart incinerator when it is cold Ⅱ.he sludge for dealing with is little Ⅲ.he sludge for dealing with is large Ⅳ.he water and impurity in sludge are too much Ⅴ.he temperature in incinerator is low Ⅵ.ealing with little solid rubbish
    A

    Ⅰ+Ⅱ+Ⅲ+Ⅴ

    B

    Ⅰ+Ⅱ+Ⅲ+Ⅳ

    C

    Ⅰ+Ⅳ+Ⅴ+Ⅵ

    D

    Ⅰ+Ⅱ+Ⅲ+Ⅵ


    正确答案： B
    解析： 暂无解析

  • 第8题：

    单选题
    A customer claims that while redeploying a web application in the production system all their  customers are having to log in again. What do you recommend? （）
    A

    Sessions can't be preserved when redeploying applications. The customer needs to consider redeployment during late nights when the traffic is low.  

    B

    Change the flag responsible for the development mode of their environment. In the production mode, all sessions are preserved while redeploying application.  

    C

    Change Hotspot to JRockit. Sessions can't be preserved on HotSpot when redeploying application. 

    D

    Use flag -version when redeploying the application. This will switch on the Side By Side deployment feature and preserve existing sessions.

    E

    Open a service request with Oracle Support. This is unexpected behavior. Sessions are  preserved without any extra settings.


    正确答案： A
    解析： 暂无解析

  • 第9题：

    填空题
    When I （）(发现他骗我) I stopped buying thins there and started dealing with another shop.

    正确答案： caught him cheating me
    解析： 暂无解析

  • 第10题：

    单选题
    Location is the first thing customers consider when ______ to buy a house.
    A

    planning

    B

    planned

    C

    to plan

    D

    having planned


    正确答案： C
    解析：
    句意：顾客在买房子的时候，地理位置是首要考虑的因素。本题考查分词的用法。现在分词表示主动或正在进行，过去分词表示被动或完成的含叉。因此答案为A

  • 第11题：

    单选题
    When dealing with transparent caching, where should the Content Engines be placed?（）
    A

    close to the servers

    B

    close to the end users

    C

    at the Internet edge

    D

    in front of web server farms


    正确答案： C
    解析： 暂无解析

  • 第12题：

    单选题
    What’s the central topic of the passage?
    A

    The recruiters and the interviewers.

    B

    Four don’ts when dealing with recruiters.

    C

    Don’t request special treatment.

    D

    Don’t ask for insider information.


    正确答案： D
    解析：
    主旨大意题。本文主要谈论的是求职者在与招聘人员接触时应注意的几项内容，包括不要过于热情，不要请招聘人员进行就业指导，不要打听其他应聘者的信息(D)，不要要求特殊对待(C)。选项A与题干问题不符。因此，B是正确答案。

  • 第13题：

    four countries in Europe. The establishment of an online store in Bangkok () the need for customers to pay high international shipping fees when they make orders on the Web site. The
    company’s customers in Asia have responded positively to this development.


    A.has eliminated
    B.eliminate
    C.will eliminate
    D.eliminated

    答案：C
    解析：

  • 第14题：

    When dealing with transparent caching， where should the Content Engines be placed？（）

    • A、 close to the servers
    • B、 close to the end users
    • C、 at the Internet edge
    • D、 in front of web server farms

    正确答案:B

  • 第15题：

    单选题
    The passage mainly _____.
    A

    comments on the different opinions in dealing with anger

    B

    offers some advice for dealing with anger

    C

    explains the causes of anger

    D

    tell about what happens when one is angry


    正确答案： B
    解析：
    文章作者先指出发怒的危害性，进而对发怒作了简要的说明，最后重心落在问题的解决上。由此可知，B是正确答案。

  • 第16题：

    单选题
    Customers consider location as the first factor when _____ a decision about buying a house.
    A

    make

    B

    made

    C

    to make

    D

    making


    正确答案： D
    解析：
    句意：买房子时，顾客们将地点作为首要因素。本题考查非谓语动词。句子的主语是customers，谓语动词make与主语是一种逻辑上的主动，可以用动词的现在分词表示，故正确答案为D。

  • 第17题：

    单选题
    When does auxiliary burner of rotary nozzle incinerator begin to work? （） Ⅰ.hen igniting Ⅱ.he sludge for dealing with is too much Ⅲ.efore stopping incinerator
    A

    Ⅰ+Ⅱ

    B

    Ⅰ+Ⅲ

    C

    Ⅱ+Ⅲ

    D

    Ⅰ+Ⅱ+Ⅲ


    正确答案： B
    解析： 暂无解析

  • 第18题：

    单选题
    When does auxiliary burner of incinerator put into operation? （） Ⅰ. start incinerator when it is cold Ⅱ. the sludge for dealing with is little Ⅲ. the sludge for dealing with is large Ⅳ. the water and impurity in sludge are too much Ⅴ. the temperature in incinerator is low Ⅵ. dealing with little solid rubbish
    A

    Ⅰ+Ⅱ+Ⅲ+Ⅴ

    B

    Ⅰ+Ⅱ+Ⅲ+Ⅳ

    C

    Ⅰ+Ⅳ+Ⅴ+Ⅵ

    D

    Ⅰ+Ⅱ+Ⅲ+Ⅵ


    正确答案： D
    解析： 暂无解析

  • 第19题：

    单选题
    When dealing with a ______ task, Alice always asks for help from people around her.
    A

    difficult

    B

    wonderful

    C

    funny

    D

    simple


    正确答案： C
    解析：
    句意：每当处理有难度的任务时，爱丽丝总是求助于周围的人。本题考查词义辨析。A“困难的”，符合题意，B意为“精彩的”，C意为“有趣的”，D意为“简单的”，均与题意不符。故正确答案为A。

  • 第20题：

    多选题
    Examine this command: SQL > exec DBMS_STATS.SET_TABLE_PREFS (‘SH’, ‘CUSTOMERS’, ‘PUBLISH’, ‘false’); Which three statements are true about the effect of this command?（）
    A

    Statistics collection is not done for the CUSTOMERS table when schema stats are gathered.

    B

    Statistics collection is not done for the CUSTOMERS table when database stats are gathered.

    C

    Any existing statistics for the CUSTOMERS table are still available to the optimizer at parse time.

    D

    Statistics gathered on the CUSTOMERS table when schema stats are gathered are stored as pending statistics.

    E

    Statistics gathered on the CUSTOMERS table when database stats are gathered are stored as pending statistics.


    正确答案： E,B
    解析： 暂无解析

  • 第21题：

    单选题
    1Customers consider location as the first factor when ______ a decision about buying a house.
    A

    make

    B

    made

    C

    to make

    D

    making


    正确答案： A
    解析：
    本题考查非谓语动词。句子的主语是customers，谓语动词make与主语是一种逻辑上的主动，可以用动词的现在分词表示，故正确答案为D。句意：买房子时，顾客们将地点作为首要因素。

  • 第22题：

    单选题
    When dealing with customers on the phone that are not very comfortable with technology, which of the following techniques would be MOST helpful to ensure that effective communication is taking place?（）
    A

    Frequently paraphrase what the caller is saying.

    B

    Repeat what is being said multiple times so that the customer can understand exactly what to do.

    C

    Speak very slowly when replying to the customer.

    D

    Tell the customer to send an email stating exactly what the problem is so that the communication between the two parties is clear.


    正确答案： D
    解析： 暂无解析

  • 第23题：

    单选题
    When dealing with transparent caching， where should the Content Engines be placed？（）
    A

     close to the servers

    B

     close to the end users

    C

     at the Internet edge

    D

     in front of web server farms


    正确答案： B
    解析： 暂无解析

  • 第24题：

    单选题
    Location is the first thing customers consider when _____ to buy a house
    A

    planning

    B

    planned

    C

    to plan

    D

    having planned


    正确答案： B
    解析：
    本题考查分词的用法。句意：顾客在买房子的时候，地理位置是首要考虑的因素。现在分词表示主动或正在进行，过去分词表示被动或完成的含义。因此答案为A。

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