Which of the following is the FIRST step a technician should take when troubleshooting a device issue？（）A、Gather information from the customer.B、Isolate the problem on the device.C、Read the service documentation for possible causes.D、Check the parts life 

第1题：

A VPN connection is not working correctly and the technician is unable to ping the VPN server. Which of the following actions should the technician do FIRST?（）

• A、Call their local ISP
• B、Verify the IP information of the server
• C、Check their local Internet connection
• D、Verify the hostname of the server

第2题：

Which of the following is the FIRST step when troubleshooting an issue？（）

• A、Identify the problem.
• B、Verify full system functionality.
• C、Document all findings.
• D、Establish a theory of probable cause.

第3题：

A technician is troubleshooting a laptop LCD, and when the cover is opened nothing shows on the screen. Then all of a sudden the screen comes on and works fine. Which of the following should the technician check FIRST?（）

• A、Backlight
• B、Inverter
• C、Loose cable
• D、Lid switch

第4题：

A network technician is troubleshooting a network issue that has just been reported. Which of thefollowing troubleshooting steps should the technician take FIRST to help resolve this issue?（）

• A、Record the solution in the appropriate logs for future use.
• B、Ask the user who reported the issue what past documentation they have.
• C、Ask the user who reported the issue to explain the symptoms in detail.
• D、Record what steps should be taken to resolve the issue.

第5题：

An administrator receives a call from a user who is unable to receive email. After troubleshooting the administrator is able to resolve the issue and verify that user is able to access email again. Which of the following is the NEXT step that the administrator should take?（）

• A、Implement preventative measures.
• B、Close the issue.
• C、Document the outcome.
• D、Question other users to make sure they are not having the same issue

第6题：

Which of the following is the LAST step an administrator should take when troubleshooting an issue？（）

• A、 Identify changes to the system.
• B、 Replicate the problem in the system.
• C、 Verify full system functionality. 
• D、 Implement the solution.

第7题：

A customer reports that error messages occasionally appear and quickly disappear. Which of thefollowing is the BEST place for a technician to begin troubleshooting this issue?（）

• A、Run a System Restore
• B、Check Device Manager
• C、Check the Event Logs
• D、Check the System Information

第8题：

A technician is troubleshooting a lack of Internet connectivity affecting their entire office. The technician suspects the issue is with their Internet Service Provider failing to provide service.Which of the following command line tools should the technician use to BEST test this theory？（）

• A、tracert
• B、ipconfig
• C、netstat
• D、nslookup

第9题：

A technician is sent out to a client’s office to solve an issue involving a machine which has numerous Windows XP service failures upon startup. Which of the following would be the FIRST place to check for information on this?（）

• A、Event Viewer
• B、MSCONFIG
• C、Services MMC
• D、Group Policy Editor

第10题：

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第13题：

Which of the following would be the BEST process for the technician to follow when beginning to diagnose a unit at a customers site？（）

• A、Check the printers error log， and then inform the primary user what the issue is.
• B、Go directly to the printer and investigate any issues that are found.
• C、Investigate the printers status， then ask the primary user to write down what they think is wrong.
• D、Gather information from the primary user， and then evaluate the printers condition.

第14题：

The network technician is troubleshooting a network issue by implementing a new security device.After installing and configuring the device, which of the following steps should the technician takeNEXT?（）

• A、Verity full system functionality
• B、Identify the main problem and question the user
• C、Document their findings, actions, and outcomes
• D、Escalate the issue to upper management

第15题：

A customer is concerned about excessive media jamming in their device. Which of the following is the FIRST thing a technician should check？（）

• A、Media feed rollers
• B、Cassette drawers
• C、Fusing section
• D、Device log data

第16题：

An administrator receives a call from a user who is unable to receive email. After troubleshooting the administrator is able to resolve the issue and verify that user is able to access email again.  Which of the following is the NEXT step that the administrator should take？（）

• A、 Implement preventative measures.
• B、 Close the issue.
• C、 Document the outcome.
• D、 Question other users to make sure they are not having the same issue.

第17题：

A technician is troubleshooting a user’s problem; important Windows services are not starting. In which of the following locations should the technician check to investigate when these services started or stopped?（）

• A、Com+.log
• B、System Log
• C、Security Log
• D、Application Log

第18题：

What is the FIRST and most important step in system troubleshooting？（）

• A、back up the system data
• B、gather information about the problem
• C、try rebooting the system to see if that fixes the problem
• D、check the System Error Log or Event Log

第19题：

A technician is troubleshooting a workstation that has the wrong time information. All workstations should be pointing to a central NTP server. Which of the following locations would the technician check to investigate error messages related to this issue?（）

• A、IIS log
• B、Application log
• C、System log
• D、Security log

第20题：

An administrator is troubleshooting a problem on an application server， but has not determined the cause of the problem and is not able to replicate the problem.  Which of the following should the administrator do prior to escalating the issue？（）

• A、 Gather information from users.
• B、 Reboot the server.
• C、 Apply the latest service packs to the operating system.
• D、 Perform a root cause analysis.

第21题：

During system boot， the system hangs at LED 0C31. What is the first step the system administrator should take to correct the problem？（）

• A、Check system console connections
• B、Check system network connections
• C、Boot in service mode and change the bootlist
• D、Boot from the AIX installation media and mount rootvg filesystems

第22题：

第23题：